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iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA
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iConex: IDEA's Text-to-EDI Solution - Mark Toffoli, ecmarket; Mike Wentz, IDEA

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iConex was created by IDEA and tehcnology partner ecmarket, combining the powerful IDX network with an innovative text-to-EDI solution. iConex solves one of the most costly and inefficient processes …

iConex was created by IDEA and tehcnology partner ecmarket, combining the powerful IDX network with an innovative text-to-EDI solution. iConex solves one of the most costly and inefficient processes that trading partners encounter -- manual purchase order re-processing. Imagine autoamting your manual order customers and receiving these orders via EDI 850 transactions directly into your ERP systems. This process automatically treiggers 855 order acknowledgements that are converted to email and returned to your customers. Join this session to find out how companies have leveraged iConex to lower their operational cost and improve customer service. This service provides amazing ROI and eliminates order entry delays and errors with near 100% accuracy.

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  • 1. IDEA The Electrical Industry Synchronization Leader iConex: Capture | Transform | Deliver Mike Wentz, IDEA and Mark Toffoli, ecMarket September 27, 2012CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 2. Capture | Transform | DeliverBenefits Of Eliminating Manual Processing Companies with fully automated order processing** ●30% Cycle time improvements ●5% - 10% improvement in customer service levels Equivalent 2% revenue improvement, and Equivalent 1 day of working capital ●Liberate inside sales and customer service from low value data entry roles to problem solving and customer support roles** Gartner: Aug 22, 2011 – Improve Order Fulfillment forCustomer Service and Working Capital Gains CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 3. Capture | Transform | DeliverStrategies For Success In Automated Order Processing Capture Orders Electronically EDI and Webstores iConex 100% Data Capture Accuracy Master Data Management Address synchronization, cross references part # cross reference data UOM synchronization Automate Application of Business Rules Make purchase orders fit in ERP / Business rules ●Delivery schedules ●Split by line of business ●Shipping rules – priority, labeling, carrier, etc. CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 4. Capture | Transform | DeliverStrategies For Success In Automated Order Processing Provide Value-Added Information Report on what is valuable to your customers ●Pricing / Delivery compared to what I ordered ●Usage based reporting Manage By Exception What requires human review Who should be notified and who is the backup Commit To Continuous Improvement Report regularly on key metrics ●LOOP, % Electronic Review for root cause ●Iteratively enhance LOOP with targeted improvements CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 5. Challenges Capturing Orders Electronically Traditional EDI ● Trading Partners unable or unwilling to convert to EDI  Most of these Trading Partners have no resources (financial and technical) to implement EDI Online Web-Store ● Trading partners refuse to perform dual entry  Trading partners that have an ERP system prefer not to enter their documents twice with an online portal and as a result either fax or email their documents Efforts to expand EDI and online portals are resulting in diminishing returns … CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 6. Current Market Environment Today, 70% of all documents are not exchanged electronically Companies surveyed confirm the lack of financial and technical resources of their trading partners as the main reasons for low adoption of e-business** A new approach is needed ! ** http://www.ebusiness-watch.org/key_reports/documents/BRO08.pdf CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 7. iConex Solution iConex is a partnership between IDEA’s IDX Service and ecmarket’s CONEXIOM™ Service for Electronic Document Exchange of order management documents Solution delivered as a service to simplify implementation and support ● Capture documents via email or via iConex printer ● Transform into EDI through iConex mapping engine ● Deliver documents via IDX to your mailbox ● Receive turnaround EDI documents via IDX ● Deliver turnaround documents (confirmations and acknowledgements) with manage by exception intelligence via email Proven technology with 6+ years of production experience CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 8. Capture | Transform | DeliverLeverage iConex to automate inbound order processing Seamlessly maps computer generated PO into IDEA 850 EDI documents delivered via IDX Leverages existing systems, processes, people No process change required by either trading partner 100% Data Accuracy No additional technical know-how required Can be easily deployed within minutes Works with all OS and platforms CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 9. Capture | Transform | DeliveriConex Validated Customer Benefits Minimum 50% Cost Reduction 100% Data Accuracy Increased Customer Satisfaction Increased Revenue from Existing Customers Lower Bad Debts Green Technology – eliminates paper Enables New customers Seamlessly CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 10. iConex SolutioniConex can be used to transform the following Documents toelectronic transactions Purchase Orders Order Acknowledgements Advance Shipping Notices Invoices Freight Bills Remittance Advice Point of Sale Reporting Etc … CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 11. iConex: 3M Case Study 3M uses CONEXIOM to convert Buyers who fax and email orders into electronic ordering Marketed by 3M to their customers Roll outs undertaken by 3M staff Buyers ordering from 3M via CONEXIOM in Americas, Europe, Asia Pacific ● Rolling out to thousands of customers worldwide CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 12. CONEXIOM : 3M Case StudyManual Order Processing – Current Work Flows Web www.com 3M Company CSRs Key POs Portal 3M ERP Print / Note: excludes telephone and hand written orders Fax CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 13. CONEXIOM : 3M Case Study How does CONEXIOM work at 3M? ● Buyers create POs in their own system as they already do today ● The PO data is captured via email or at time of print via the CONEXIOM virtual printer and transformed into EDI ● The PO data is securely delivered to 3M via EDI ● 3M delivers PO confirmations and acknowledgements to CONEXIOM via EDI ● CONEXIOM emails confirmations and acknowledgements to the Buyers CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 14. CONEXIOM : 3M Case StudyCONEXIOM Order Processing CONEXIOM EDI www.com 850 Web 3M Company Customer Service Portal 3M ERP Print To AutoOrder © Copyright 2010. All rights reserved.
  • 15. CONEXIOM : 3M Case StudyCONEXIOM Document Capture Capabilities emails Excel/csv Text File Word Printer Files © Copyright 2010. All rights reserved.
  • 16. CONEXIOM – Order Acknowledgements CONEXIOM EDI 855 3M ERP © Copyright 2010. All rights reserved.
  • 17. CONEXIOM : 3M Case Study CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 18. CONEXIOM : 3M Case Study Benefits for Companies Like 3M ● Saves the cost of manual order entry ● Eliminates the cost of order entry errors ● Enables fully automated order processing ● Reduces Bad Debts due to pricing accuracy ● Enhances Satisfaction and Increases Sales with existing customers ● Enables the ability to easily add NEW customers Benefits for 3M’s Buyer Companies ● Faster order cycle time ● 100% order accuracy ● Enhances order status acknowledgements including availability, price, and delivery confirmations CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 19. CONEXIOM : 3M Case Study What Do 3M Executives Say ● “We chose ecmarkets CONEXIOM solution because it eliminates duplicated effort and makes us easier to do business with. By eliminating manual order entry we can reduce errors, expedite order processing and at the same time improve our service levels and Customer satisfaction.” Ian Hardgrove Senior Vice President, Sales & Marketing, 3M CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 20. CONEXIOM : 3M Case Study What Do 3M IT Managers Say ● "The CONEXIOM solution allows us to quickly and reliably help our customers convert to electronic ordering. After evaluating other technology solutions to meet this need, including Optical Character Recognition (OCR), we chose CONEXIOM.” ● “CONEXIOM s 100% order accuracy and ease of adoption has allowed us to achieve a high rate of success in converting customers to electronic ordering” ● “Both our business units and our customers have expressed high levels of satisfaction with the solution, which has given us the confidence to engage in the roll out of CONEXIOM to thousands of our customers worldwide.” Ian MacTavish Global eBusiness Leader 3M Information Technology CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 21. CONEXIOM : 3M Case Study What Does 3M Customer Service Say ● “We set a goal of becoming easier to do business with. Working with CONEXIOM has enhanced our ability to achieve this goal by eliminating data entry, improving our productivity and adding a new level of flexibility that differentiates us from our competitors.” 3M Director Customer Operations CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 22. CONEXIOM : 3M Case Study What Do 3M Customers Say ● “ND Graphics has only had positive experiences using CONEXIOM. We wish more suppliers would use this solution.” Pushpa Ramdas Purchasing Manager ND Graphics CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 23. CONEXIOM : 3M Case Study 80% Savings on Order Entry costs 65% Reduction in sales credits/adjustments ● Lower Bad Debts 30% increase in Order Automation 25% improvement in Order Cycle Times Increased Customer Satisfaction Eliminates Order Entry errors Eliminates paper CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 24. iConex AdvantageComplimentary to EDI and On-Line Portals: EDI Customers unable to use EDI and unwilling to perform double entry Able to transmit documents electronically without dual entry No process changes Dual Entry No additional costs CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 25. iConex AdvantageUnlike Optical Character Recognition (OCR) Operatorsolutions: Yields 100% data accuracy No additional costs for checking accuracy of each document processed Provides fully automated order processing (Lights Out Order Processing – LOOP) CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 26. iConex Demonstration B2BeCommerce iConex with IDX Demonstration CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 27. iConex Demonstration2 Scenarios Customer Emails Orders To Customer Service Today ● Show how these can be processed via iConex without changing your customers current process ● Show orders in IDX Tracker Customer Prints and Faxes Orders to Customer Service Today ● Show how these can be processed via iConex virtual printer without changing your customers current process ● Show Orders in IDX Tracker CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 28. Solution SummaryRobust and differentiated solution 6+ years of operation Proven capability to convert more high value trading partners to eBusiness using iConex using ability transform email and print 100% data accuracy – substantial advantages over OCR No process changes Quick and seamless rollout Strong Reference accounts CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 29. Benefits SummaryStrong Benefits for both Your Company and Your Customers Leverage your existing IDX systems, processes, and people Increased productivity and lower costs Enhanced Customer Service and Loyalty Increased Sales with existing customers Enables growth with new customers Strategic Competitive advantage CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 30. IDEA User ReferenceDavid Starr, Director eBusiness,McNaughton – McKay Electric 6 different customers mapped and live in one week ● Able to successfully leverage existing systems, processes and people In Production 1 year CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 31. Next Steps Sign up for Proof of Concept ● 10 proof of concepts available at E-Biz Prove out the benefits with real customers / data ● Improved productivity ● Enhanced Customer Service Engage in low investment starter contract ● Affordable subscription pricing ● Leverage existing people, processes, and systems CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 32. Pricing SummarySubscription Pricing Model Tiered Subscription Fees No upfront investment required Targets High-Value Manual Entry Trading Partners ● Simplifies Budgeting ● Provides Financial Motivation to enable Strategic Trading Partners ● Low Risk CONFIDENTIAL © Copyright 2010. All rights reserved.
  • 33. Thank You Mark Toffoli Director of Sales, ecmarket 1-866-860-3388 - Telephone mtoffoli@ecmarket.com © Copyright 2010. All rights reserved.

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