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festival ICT 2013: Le soluzioni UC e di virtualizzazione per il Mid-Market


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  • 1. Le soluzioni UC e di virtualizzazione per il Mid-Market Pietro Gaffuri September 2013
  • 2. © 2013 Avaya Inc. All rights reserved. 2 The Midsize Enterprise Challenge
  • 3. © 2013 Avaya Inc. All rights reserved. 3 Contributo delle medie imprese all’economia Italiana Numero di Imprese Ricavi Dipendenti PIL Medie Tutte le altre
  • 4. © 2013 Avaya Inc. All rights reserved. 4 PIL per dipendente per dimensione dell’impresa
  • 5. © 2013 Avaya Inc. All rights reserved. 5 Medie Imprese: PIL per dipendente
  • 6. © 2013 Avaya Inc. All rights reserved. 6 Variazione netta dell’occupazione in Italia 2007-2010 Imprese sopravvissute
  • 7. © 2013 Avaya Inc. All rights reserved. 7 Variazione dell’occupazione nell’UE-4 2007-2010 Imprese sopravvissute
  • 8. © 2013 Avaya Inc. All rights reserved. 8 The Midsize Enterprise Challenge WITH LESS DO MORE Limited IT resources Reduced installation & configuration Minimal integration Responsive support Deliver the best UC solutions in a accessible package Enhance productivity and customer satisfaction Maintain security and contain costs
  • 9. © 2013 Avaya Inc. All rights reserved. 9 Definition – Mid Market (200-2400) Source: AMI Partners; Strategic Marketing Summary 2007; Customer experience design project – July-August, 2006 Mercer SMBS telephony survey Typically have limited IT resources – often outsourced Seek reduced installation & configuration with minimal integration Expect responsive support TCO is paramount – it often drives the selection To improve business efficiencies For technology refresh To facilitate efficient growth To differentiate their products or services VARs (data and voice) Systems Integrators Consultants Who they are Why they buy Where they go IT with Finance/Mgmt typically drives decision Vertical Notes:  40% of Healthcare, Education, Finance verticals are midsize - Responsible for 15% of UC spending  12% of Retail, Manufacturing are midsize - Responsible for 40% of UC spending
  • 10. © 2013 Avaya Inc. All rights reserved. 10 1 Gartner MarketScope for Unified Communications for the SMB Market, Western Europe Full report is available at AVAYA:-------------IPO SE CISCO:-------------BE6000 SIEMENS:---------OpenScape Office small-and-midsize-business
  • 11. © 2013 Avaya Inc. All rights reserved. 11 xxx,000s10,000 Small Medium Midsize Large Fortune 1000 Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs # of Users/site 5 100 250 1000 Avaya Aura® Solution for Midsize Enterprise (Up to 2,400 users) Avaya Aura® Avaya IP Office Designed for SME Markets, Simpler communications needs B5800 Branch Gateway and G430 / 450 Media Gateways Avaya: Solutions for All Market Segments 11 Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.
  • 12. © 2013 Avaya Inc. All rights reserved. 12 Avaya IP Office Delivers What SME Need  Mobility support for iPhone, Android, and tablets  Phone, chat, and conferencing, just as if you’re in the office  Video for everyone  Telephony, conferencing, mobility, and collaboration on a single platform  Easy extensibility to 1,200 users and 32 networked sites  Data networking and security options  Deployment flexibility across multiple technologies  Reuse of phones and cabling as you move forward  Future innovation to build on your investment Simple and Scalable Future Ready Flexible Workforce
  • 13. © 2013 Avaya Inc. All rights reserved. 13 Single Platform Scalable  from 5‐1,200 users Single‐site or  Multi‐site SME, Midmarket,  or Branch Distributed  or Centralized  Internal or  External  Applications Appliance, S/W only, or Hybrid Investment  Protection  / Cost  Effective Unique  Consistent  User  Experience Hardware and  Software  Investment  Protection New & Legacy  IP, Digital, or  Analog  Endpoints Convergence  platform for  Norstar, BCM, &  Partner Flexible  Architectures – Migrate at your  own pace Integration Handsets Desktop Mobile Tablet In the Office TeleworkerOn the Road Home Enterprise BranchSME Mid- Market IP Office Avaya IP Office Platform of your choice
  • 14. © 2013 Avaya Inc. All rights reserved. 1414 1. SME Centralized Mgmt. & Licensing (Multi-site Mgr., ADI) HQ Site #1 Remote Site #2 Remote Site #n 4. Mid-market (Peer-Peer Networked) 5. Avaya Aura Branch® (a. Distributed, b. Centralized, c. Mix) Single Site Local Mgmt. & Licensing (IPO Mgr., ADI) Branch #2 Branch #1 Branch #n Local Mgmt. & Licensing (IPO Mgr., ADI) Centralized Mgmt. & Licensing (SMGR, WebLM/PLDS) Avaya Aura® Distributed Avaya Aura® Centralized Local Mgmt. (Rainy Day) Branch #2 Branch #1 Branch #n Centralized Dial Plan, Trunking, Routing, Apps., & Survivability) + 2. Distributed Branch (Local Mgmt.) 3. Distributed Branch (*Centralized Mgmt.) Branch #2 Branch #1 Branch #n * Centralized Mgmt. (SMGR) Local Licensing (ADI) *Roadmap Item: Centralized Mgmt. (SMGR) IP Office SME IP Office Mid-Market IP Office Branch IP Office 500 v2 Avaya IP Office Solution Architecture IP Office for Linux
  • 15. © 2013 Avaya Inc. All rights reserved. 15 Infrastructure & Endpoint Options Maintenance & Service Options DataMulti-site OptionsMulti Media Endpoints Centralized Management Avaya IP Office Mid Market Solution . Rich UC Options Mobile Desktop Deployment Options Avaya Server, All IP IPO Mid-market DVD & Server Avaya Server, Hybrid IPO Mid-market – DVD, Server & Gateway Avaya IP Office Support Services (IPOSS) GLOBAL SERVICES Single SW Server Edition SW License
  • 16. © 2013 Avaya Inc. All rights reserved. 16 Avaya IP Office Cloud – Concept  Potential to offer an Avaya branded, Business Partner led offer for SME – For new and existing customers – Leverage existing IP Office skills sets  Extend IP Office brand into Collaboration- as-a-Service – Hosted service with utility pricing – Partner & Avaya profitability with recurring revenue stream  Flexible deployment options augmenting on-premise deployment – Apps. hosted – Fully hosted with optional premise survivability – IP and TDM endpoints – Open SIP trunking  Web Portal with integrated management – Easy-to-use Quote-to-Cash & Mgmt. tools Avaya Collaborative CloudTM AvayaHosted Optional CPE POI
  • 17. © 2013 Avaya Inc. All rights reserved. 1717 Avaya IP Office Cloud – Deployment Options Deployment Options Hosted Customer Premise PBX Apps Gateway PBX Phones 1 Fully Hosted w/ Survivability x x x x 2 Fully Hosted x x x 3 Apps. Hosted x x x Customer(s) 2 FULLY HOSTED Apps PBX / Mgmt Customer(s) IP Office (PBX) APPS. HOSTED3 Apps PBX / Mgmt Customer(s) IP Office (Gateway) FULLY HOSTED w/ SURVIVABILITY1 Apps PBX/ Mgmt POI
  • 18. © 2013 Avaya Inc. All rights reserved. 18 Questions Thank You !
  • 19. © 2013 Avaya Inc. All rights reserved. 19 19 Grazie Pietro Gaffuri © 2011 Avaya Inc. All rights reserved.