CRM through SML

  • 578 views
Uploaded on

This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

More in: Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
578
On Slideshare
0
From Embeds
0
Number of Embeds
1

Actions

Shares
Downloads
1
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Customer Interaction through SML (social Media Learning) A SML (social Media Learning) application can be utilized to engage a two way multi level conversation between 1. Company co-ordinator and various groups of customers based on different products / services offered by the company. 2. Customers of various groups based on different products / services offered by the company 3. Customers of particular product / service. The following figure depicts the various levels of interaction that can take place. The application offers engagement through 1. Sharing files 2. Blog 3. Pages where information related to product / service can be added. 4. Wire posts of 140 characters At each and every stage, control can be exercised as to whether you can go public or not.