CRM through SML

by Kumuda Gururao on Mar 04, 2010

387 views

This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

More…

This document explains various types of interactions that can be established between customers of company offering various products / services through Social Media Learning application.

Less

Statistics

Favorites: 0
Downloads: 1
Comments: 0
Embed Views: 0
Views on SlideShare: 387
Total Views: 387

CRM through SML — Document Transcript

Customer Interaction through SML (social Media Learning) A SML (social Media Learning) application can be utilized to engage a two way multi level conversation between 1. Company co-ordinator and various groups of customers based on different products / services offered by the company. 2. Customers of various groups based on different products / services offered by the company 3. Customers of particular product / service. The following figure depicts the various levels of interaction that can take place. The application offers engagement through 1. Sharing files 2. Blog 3. Pages where information related to product / service can be added. 4. Wire posts of 140 characters At each and every stage, control can be exercised as to whether you can go public or not.

CRM through SML

by Kumuda Gururao on Mar 04, 2010

Accessibility

Categories

Tags

Upload Details

Usage Rights

Statistics

CRM through SML — Document Transcript