ICTS FOR IMPROVED SERVICES DELIVERY   Women of Uganda Network            (WOUGNET)        info@wougnet.org       ICT for D...
Outline WOUGNET About the project Project Objectives Project progress Results/achievements Challenges Lessons learn...
WOUGNET• Is a non governmental organization• Started in May 2000• The goal was to develop the use of Information  Communic...
About the project• WOUGNET is implementing a project in 5 districts   in Northern Uganda called “Empowering local  people ...
Project objectives• Create awareness on the need of good  governance and effective service delivery• Build Capacity in ICT...
Project progress• Conducted 5 awareness raising workshops on the need    to have good governance and effective service del...
Progress………… Cont’d•   Documentation and dissemination of information    using different platforms e.g. radio,website-Usha...
Progress……. cont’d• Partnership with other Civil Society Organizations    addressing good governance have been builti. The...
Progress……. cont’div. Partnership was initiated with the University   of Stockholm and Makerere University, where a   rese...
Achievements• Increased civic awareness on good governance and  effective service delivery in the 5 districts• Increased c...
Challenges• Limited ICT infrastructures in the community.i. Limited digital camerasii. Un availability of electricityiii.N...
Challenges……… .. cont’d• Difficulty in accessing information from some  public servants• Threats imposed on some VSACs/int...
Lessons learnt• Collaborations/partnerships are important  drivers for success.• Perception, attitude and Change. The Rura...
Existing gaps• ICT equipments such as mobile phones not  available• Absence of easy means of transport• VSACs demand facil...
Sustainability• Existence of community structures (VSACs)• Involvement of other stakeholders• Radio program (community foc...
Conclusion• ICT has capacity to improve service delivery.  However, the process of local people using  ICT s to report poo...
Activities- VSAC meeting
ICT training of VSACs
ICT Training for VSACs
Incomplete toilet in school
Bad roads
Bad road Apac -Oyam
Poorly constructed Class rooms
Crack in the building
Thank You for ListeningFor more information about WOUGNET, visit          http://www.wougnet.org http://www.wougnet.org/us...
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ICTS FOR IMPROVED SERVICES DELIVERY

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WOUGNET Presentation during the ICT4Democracy in East Africa Workshop December 2012

Women of Uganda Network (WOUGNET)
info@wougnet.org
ICT for Democracy :
By: Goretti Z. Amuriat
Email: zgamuriat@wougnet.org

Published in: Technology
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ICTS FOR IMPROVED SERVICES DELIVERY

  1. 1. ICTS FOR IMPROVED SERVICES DELIVERY Women of Uganda Network (WOUGNET) info@wougnet.org ICT for Democracy : By: Goretti Z. Amuriat Email: zgamuriat@wougnet.org
  2. 2. Outline WOUGNET About the project Project Objectives Project progress Results/achievements Challenges Lessons learnt• Existing gaps• Activities in pictures
  3. 3. WOUGNET• Is a non governmental organization• Started in May 2000• The goal was to develop the use of Information Communication Technologies (ICTs) among women as tools to share information and address issues collectively• Her vision is a society in which women are empowered through use of ICTs for sustainable development• WOUGNET mainstreams gender in ICT Policies and programs
  4. 4. About the project• WOUGNET is implementing a project in 5 districts in Northern Uganda called “Empowering local people and communities to monitor district service delivery through ICTs”.• It aims at strengthening the capacity of local grassroots people to be able to monitor delivery of services in their districts so as to expose poor service delivery.• It targets grassroots people and the local community organizations.• It targets mainly women (ratio of 70:30)• The project brings on board women to participate in governance issues
  5. 5. Project objectives• Create awareness on the need of good governance and effective service delivery• Build Capacity in ICT skills for information gathering, packaging and dissemination• Document and disseminate grass root voices on corruption and poor service delivery
  6. 6. Project progress• Conducted 5 awareness raising workshops on the need to have good governance and effective service delivery• Selection of Voluntary social accountability committees (VSACs) i.e. 15 members per parish (11 women and 4 men).• Conducted 5 ICT capacity building workshops focusingi. On citizen journalism skillsii. digital photography and basic use of mobile phonesiii.advocacy skillsiv.networking and civic engagement
  7. 7. Progress………… Cont’d• Documentation and dissemination of information using different platforms e.g. radio,website-Ushahid, social networking platforms• Held National conference on good governance• Conducted district engagement workshops conducted in Kole and Gulu districts• Made a Documentary from five districts and is being edited and 500 copies produced• Collected and compiled Newsletter articles,translated and have been sent for printing
  8. 8. Progress……. cont’d• Partnership with other Civil Society Organizations addressing good governance have been builti. The Apac Anti-Corruption Coalition (TAACC), especially in building capacity and supportii. Transparency International Uganda (VSACs using their toll free line to report issues arising)iii.Collaboration on International ICT Policy for East & Southern Africa (CIPESA)iv. Toro Development Network - building capacity in ICT.
  9. 9. Progress……. cont’div. Partnership was initiated with the University of Stockholm and Makerere University, where a research was developed under the leadership of Professor Marcello, to research on the WOUGNET SPIDER supported project . Research was titled ““People’s Voices: Developing Mobile and Social Media Services to Promote Citizens´ Participation in Local Governance Activities". The application is being developed and will be tested in January 2013
  10. 10. Achievements• Increased civic awareness on good governance and effective service delivery in the 5 districts• Increased community involvement in monitoring public services and resources and reporting- e.g. in Kole district.• Increased exposure of corruption and shoddy work e.g. reporting theft of bicycles in Ibuje-Tarogali• Improvement in service delivery in some communities, in Pece divison, Gulu district -Pawel Primary School.• Some community members have been able to benefit from government programs such as. NAADs
  11. 11. Challenges• Limited ICT infrastructures in the community.i. Limited digital camerasii. Un availability of electricityiii.No access to computersiv.Poor network• Low education levels/illiteracy among the target community leading to limited use of Ushahidi platform• Boycott by some district officials (district engagements)
  12. 12. Challenges……… .. cont’d• Difficulty in accessing information from some public servants• Threats imposed on some VSACs/intimidation.• In action by some duty bearers on issues reported by VSACs to them.• Transport challenges (poor roads especially during rainy season, long distances and no easy means of transport
  13. 13. Lessons learnt• Collaborations/partnerships are important drivers for success.• Perception, attitude and Change. The Rural communities’ perception to the potential of ICTs remain a big challenge to e- governance
  14. 14. Existing gaps• ICT equipments such as mobile phones not available• Absence of easy means of transport• VSACs demand facilitation for meetings• Lack of sources of power to charge mobile phones• Amuru district does not have coverage of communication network• District has no ICT access points
  15. 15. Sustainability• Existence of community structures (VSACs)• Involvement of other stakeholders• Radio program (community focus on Radio Apac, Radio Wa Lira which has availed us free airtime)• Existence of information centres (KIC and Ribe ber in Apac and Amuru districts respectively)• INDIGO Trust project to further enhance VSAC ICT skills with the increased access and use of mobile phones within the community.
  16. 16. Conclusion• ICT has capacity to improve service delivery. However, the process of local people using ICT s to report poor service delivery is low given challenges available in the rural areas. There is need to provide access and to build capacity in using ICTs for effective service reporting.
  17. 17. Activities- VSAC meeting
  18. 18. ICT training of VSACs
  19. 19. ICT Training for VSACs
  20. 20. Incomplete toilet in school
  21. 21. Bad roads
  22. 22. Bad road Apac -Oyam
  23. 23. Poorly constructed Class rooms
  24. 24. Crack in the building
  25. 25. Thank You for ListeningFor more information about WOUGNET, visit http://www.wougnet.org http://www.wougnet.org/ushahidi/reports http://www.kic.org
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