Presentation ministry of the interior e gov


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Presentation ministry of the interior e gov

  1. 1. e-Governmentachievements in SloveniaTadej GabrijelIT and e-Services Directorate7 June 2013
  2. 2. 2000: first Electronic Commerce and Electronic Signature Act,modernization of Central Population Register2001: first E-Gov Strategy 2001-2004, SIGOV-CA and SIGEN-CA Certificate Issuing Authoritiesfirst State Portal (first e-service: e-order certificates of birth, marriage, death)2002: First G2G project ZPIZ-CVI-CRP2003: Second generation of e-gov portal, first generic e-forms system (with e-pay, e-sign),start of life-event approach2004: e-VEM for sole traders, electronic tax declarations2005: modernization of Civil status register, Residence register2006: E-Gov strategy 2006-2010, third generation of e-gov portal,modernization of Vehicles register, e-vehicle registration licence renewal service2007: electronic form generator, eReminder service for expiration of personal documents2008: e-VEM for companies, Portal for Children and Youth, eDemocracymodernization of Driving Licences Register2009: E-Gov strategy SREP, Portal for older people and seniors2010: e-Gov Action Plan AN SREP by 2015, National Interoperability Portal2011: e- Social Security Interoperability Platform2012: EUGO Business Portal (Slovenia Business Point)E-government in Slovenia
  3. 3. • Some best practice examples with international awards– E-VEM• The United Nations Public Service Award UNPSA 2009(Improving the delivery of services, 1st place Europe & North America)• “Good practice label” in the “European eGovernment Awards 2009”– IPP/ITDL system (E-democracy)• The United Nations Public Service Award UNPSA 2012(Fostering participation in public policy-making decisions through innovative mechanisms,2nd place Europe & North America)– Electronic data gathering for e-Social Security• The United Nations Public Service Award UNPSA 2013(Promoting Whole-of-the-government approaches in the Information Age,1st place Europe & North America)E-government in Slovenia
  4. 4. Current eGov strategyStrategy on electronic services developmentand electronic data exchange (July 2009):•Efficient and effective public administrationwith the help of e-government•Increasing user take-up of online e-government services•Sharing the infrastructure among public institutions andreuse of different modules and other horizontal measures•Support for cross-border services – Single market supportobjective 1:Efficiency&effectivnessobjective 2:Increase userTake-upobjective 3:Sharing theinfrastructureobjective 4:Singlemarket support
  5. 5. • Economic crisis outbreak in 2009• Government response:– exit strategy, stability programme, various structural measures;• One of key interventions: simplification of social security system– Ensuring social support to those who really need it,based on the income and property of the applicants and their families;– Enable quick, fair and transparent decisions;– stimulate the individuals for their own personal activity;– lower the risks for misuse of the social support system.Data on income and property of the applicants to be gathered electronically,minimizing the burden for the applicant and for the decision makers.e-Social Security:the Social Challenge
  6. 6. • IT system of the social affairs ministry:• Legacy, fragmented, inflexible• Limited connections to other institutions with relevant data sources• Relevant data sources:– Holding data on income and property of citizens– Numerous (50+), complex and heterogeneous (incl. 21 banks):• population register, households register, tax administration, ownership ofvehicles, ships and boats, ownership of land, companies, dematerializedsecurities, data on enrolment in education programmes, data on healthinsurance, pension insurance, employment/unemployment status, money onbanks and investment funds...– Some data sources didn’t exist yet, other largely unprepared• Personal data protection: fear of creating Big Brother• Time frames: very tight, crisis on the risee-Social Security:the 2009/2010 environment
  7. 7. • The complexity of the problem had to be lowered• The managebility of the new system had to be ensurede-Social Security:InnovationsTRAYCentral tool for standardisedexecution of smart electronicdata enquiriesIO-MODULEData distribution systemfor flexible synchronousdata retrievalASYNCHRONOUSMODULESystem for electronic enquiriesfor special datasourcesSECURITYPLATFORMSystem for managingusers and their rights
  8. 8. • System working in heavy-duty production mode since 26 January 2012• The system enables decisions on following social rights, benefits, subsidiesand payments:• child benefits, cash social assistance, income support, state scholarships, reducedkindergarten fee, snack subsidy for elementary and high school students, lunch subsidyfor elementary school students, transport subsidy for high school students and students,exemption of payment of social security services, contribution to the payment of a familyassistant, rent subsidy, right to covering the difference to full value of health careservices, right to the payment of contribution for compulsory health insurance.• Enquiries for 10.000 persons processed every day, with 50+ datasources(0,5% of total population)• Collaborative work• project team group with 64 representatives of all major data sourcesleadership by (then) Ministry of the public administrationSet of reusable building blocks, ready for use in othersystems.e-Social Security:the Results
  9. 9. • Fair decisions• more efficient distribution of social support• IT enables enquiries vs. Classic ones• Costs for checking of 10.000 persons with 50 datasources in the classic old-fashion way (writing paper documents with questions and receiving paperanswers, together with all the processing) would be almost 1 million EUR everyday• All the costs for IT-supported enquiries do now not exceed 3000 EUR per day• Public administration in Slovenia now has a powerful set of reusablebuilding blocks for data enquiries, ready to be used in other systems• Every re-use: some savings of the development and operating costs• More re-use, more savingse-Social Security:the Savings
  10. 10. • Doing more and better, with less resources• Flexibility!– Anticipate future changes, steady and intense• E-Government is not about technology, it is about governance• The Five Shifts of e-Government– To global (high impact of global trends to national e-government)– To local (increasingly important role of cities and local governments – up to 70% of services)– Across domains (multi-agency collaboration is essential for maximizing outputs)– Across borders (people live, study, work, retire abroad; several barriers still exist)– To customers (new technologies and social media allows customers to take charge)• E-government as a highly efficient service delivery channel• Main focus to BACKOFFICE instead of portals• More USE of e-channels  lower operating costsRoad ahead