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Ladder of Inference-#1
 

Ladder of Inference-#1

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The ladder of inference is an important tool in understanding how we think and helping others understand why we think what we do. When working with others, this is an important capability. This brief ...

The ladder of inference is an important tool in understanding how we think and helping others understand why we think what we do. When working with others, this is an important capability. This brief video explains how to use the ladder to develop your leadership capability.

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    Ladder of Inference-#1 Ladder of Inference-#1 Presentation Transcript

    • 1 Climbing  a  Different  Kind  of  Ladder LADDER  of  INFERENCE Presented  by Sylvia  Gaffney,  Ph.D.Tuesday, April 19, 2011
    • 2 Climbing  a  Different  Kind  of  Ladder LADDER  of  INFERENCE In  collabora:on  withTuesday, April 19, 2011
    • 3 Why  the  Ladder? ✓ Improve  communica:on  Facilitate  conflict  solu:ons   ✓ Reach  agreement  or    Improve  team  interac:on advance  resolu:on  Open  for  diverse  opinions ✓ Arrive  at  new  possibili:es  Prevent  overreac:on   ✓ Learn  from  another’s    Understand  your   perspec:ve immediate  response  to  a   ✓ Allow  for  mul:ple  voices situa:on ✓ Understand  resistance  to    Uncover  own  &  other   change biases ✓ Surface  outdated    Unearth  reasoning  &  origin   assump:ons of    your  assump:ons  Surface  and  test  your   ✓ Understand  the  logic   thinking  before  you  discuss   behind  recommenda:ons a  topicTuesday, April 19, 2011
    • 4 Frequently  Climb  in  Organiza:ons Has  li<le  to  do  with  moving   up  in  status  or  posi-on Has  everything  to  do  with   jumping  to  conclusions ✦    Unconscious     ✦    Automa-c   ✦    Inaccurate  or  incomplete  infoTuesday, April 19, 2011
    • 5 Opera:ng  on  Auto  Pilot Good  for  breathing,  diges-ng  food,  word  processing  &  driving Not  so  good  when  ac-ng  or  speaking  without  thinking   Automa-c  Reasoning  Processes ✦ Our  brains  are  absorbing  tons  of  dataTuesday, April 19, 2011
    • 6 Mental  Models Unconscious  &  deeply  held  images  or   pictures  of  how  the  world  works  for  us ✦ Lens  we  use  to  see  the  world ✦ Saves  -me  based  on  past   experiences ✦ Able  to  quickly  make  sense   and  categorize   ✦ Important  because  they   unconsciously  influence  what   we  see  and  how  we  actTuesday, April 19, 2011
    • 7 Ladder  as  a  Good  Metaphor Ladder  is  a  useful  piece  of   equipment  that  allows  us  to  climb   UP  and  DOWN  –  and,  easily  access   places  we  wouldn’t  reach  without  it Ladder  is  grounded  and  when  used   in  a  safe  environment  does  the  job   it’s  needed  and  intended  to  doTuesday, April 19, 2011
    • 8 Meaning  of  Inference Using  CLUES  to  figure  something  out Draw  conclusions  from  facts  we   already  know  and  have  in  our  head ✓ Hear  the  tone ✓ See  the  body  language ✓ Consider  the  culture ✓ Know  the  expecta:ons Given  this.  .  .  then  that  .  .  .  Tuesday, April 19, 2011
    • 9 Basic  Concept  of  the  Ladder   Helps  us  bring  our   thinking  to  conscious   awareness  as  we  are   constantly  bombarded   with  massive  amounts   of  info ✦ Guides  us  in  making  sense  of  our  own  thinking ✦ Guides  us  to  be<er  understanding  of  the  thinking  of  othersTuesday, April 19, 2011
    • 10 Communica:on  Considera:ons “The  single  biggest  problem  in  communica=on  is  the   illusion  that  it  has  taken  place.”    George  Bernard  ShawTuesday, April 19, 2011
    • 11 Different  Interpreta:ons   and  Responses  are  Evident THINK:  car,  dog,   house,  tree,   Determines  what  we  see,  hear,  how  we  behave,   power,  quality,   AND,  what  we  select  to  pay  a<en-on  to  next valued,  diverse ✦  Past  experiences ✦  Beliefs ✦  Level  of  awareness ✦  Mo-vators ✦  Social  iden-ty ✦  Personal  iden-tyTuesday, April 19, 2011
    • 12 Jargon  and  Acronyms Company  specific  lingo  &  language  –  works  as  a   shortcut  in  communica=ng Ambiguous  ‘blinking’  words  –  causes  confusion   because  of  many  possible  or  different   interpreta=ons ✦ Conscious  of  language   ✦ Confirm  shared  meanings ✦ Consider  person  and  contextTuesday, April 19, 2011
    • 13 Emo:onally  Charged  Triggers What  causes  you  to  move  rapidly   ✦ Topics ✦ Words up  the  ladder  without  ever   ✦ Phrases checking  your  thinking  process? ✦ People ✦ Events ✓ Take  :me  to  pause  &  reflect ✦ Situa-ons ✓ Surface  the  triggers ✦ and  more…   ✓ Be  aware  of  their  poten:al  to  derail   your  thinking  &  behaviorTuesday, April 19, 2011
    • 14 Automa:c  –  Unconscious  –  Rapid   Lots  happening  in     a  well  laid-­‐  out   sequence  from  the   point  of  observing   data  to  when  we   Data  =  Anything  that   actually  take  ac;on can  be  observed,  read,   heard  or  experiencedTuesday, April 19, 2011
    • 15 Ladder  of  Inference Observe  DataTuesday, April 19, 2011
    • 16 Ladder  of  Inference Screen  Data Observe  from  a  pool  of  all  available  DataTuesday, April 19, 2011
    • 17 Ladder  of  Inference Select  Filtered  Data Screen  Data Observe  from  a  pool  of  all  available  DataTuesday, April 19, 2011
    • 18 Ladder  of  Inference Add  Meaning Select  Filtered  Data Screen  Data Observe  from  a  pool  of  all  available  DataTuesday, April 19, 2011
    • 19 Ladder  of  Inference Make  Assump:ons,  Draw  Conclusions  &  Adopt  Beliefs Add  Meaning Select  Filtered  Data Screen  Data Observe  from  a  pool  of  all  available  DataTuesday, April 19, 2011
    • 20 Ladder  of  Inference Take  Ac:on Make  Assump:ons,  Draw  Conclusions  &  Adopt  Beliefs Add  Meaning Select  Filtered  Data Screen  Data Observe  from  a  pool  of  all  available  DataTuesday, April 19, 2011
    • 21 We  Don’t  Even  No:ce “The  range  of  what  we  think  and  do  is   limited  by  what  we  fail  to  no=ce.  And,  because  we  fail  to  no=ce  that  we  fail  to   no=ce  -­‐  there  is  liEle  we  can  do  to  change...  un=l we  no=ce  how  failing  to  no=ce  shapes  our   thoughts  and  deeds.”    R.D.  LaingTuesday, April 19, 2011
    • 22 For  More  Informa:on Presented  by In  collabora*on  with Sylvia  Gaffney,  Ph.D. OPTIMIZE  Central info@ico-­‐consul-ng.com sylvia@gaffney.com www.ico-­‐consul-ng.com www.gaffney.comTuesday, April 19, 2011
    • 23 For  More  Informa:on Presented  by Sylvia  provides  custom-­‐designed  consul-ng   services  in  organiza-onal  effec-veness  and   change  managements  assistance  to   companies  on  a  na-onal  and  interna-onal   basis.  Her  work  helps  companies  integrate   their  business  planning  through  a  systems   perspec-ve.  She  facilitates  processes  to   Sylvia  Gaffney,  Ph.D. improve  team  building  and  blending,   leadership  development,  intergenera-onal   OPTIMIZE  Central challenges,  cultural  change  issues,   sylvia@gaffney.com resilience,  strategic  reten-on,  and  strategic   staffing.    Sylvia  owns  and  operates  Gaffney   www.gaffney.com Corporate  Strategies  and  Op;mize  Central.Tuesday, April 19, 2011