Importance of Emotional Intelligence - ICMI @ Dreamforce 2010 Handout - Deb Monroe


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Importance of Emotional Intelligence - ICMI @ Dreamforce 2010 Handout - Deb Monroe

  1. 1. 12/13/2010The Importance ofEmotional Intelligence Author and Expert Deborah R. Monroe BOOK GIVE AWAY PLEASE DROP YOUR CARD OR CONTACT INFORMATION INTO THE BASKET DRAWING FOR PRIZES 1
  2. 2. 12/13/2010 Immediate Supervisor 60-75% of employees (in many and varied organizations) report that their immediate supervisor is the biggest source of stress in their jobs … (Deutsch, 73, 90; Baker, Tjosvold and Andrews, 88) Gallup Asks… Why do customers remain loyal? The Leader’sability to apply EI DirectCompetencies Supervisor Relationship Employee Engagement Customer Loyalty and Confidence 2
  3. 3. 12/13/2010 What is Emotional Intelligence Emotional intelligence is the capacity for effectively recognizing and managing our own emotions and those of others. It includes our ability to build and maintain healthy working relationships in and out of the workplace. Emotions have the potential to get in the way of our mostimportant business and personal relationships. According to John Kotter of Harvard Business School: “Because of the furious pace of change in business today, it isdifficult to manage relationships. This sabotages more business than anything else - it is not a question of strategy that gets us into trouble, it is a question of emotions.” What is Emotional Intelligence  It is not Touchy Feely  It is not about being Nice  It is Brain Science  It is Body Chemistry  It is about Understanding  It is about learning to be Honest with Grace 3
  4. 4. 12/13/2010 What we Measure in EISelf Awareness Emotional Connection Self Assessment Emotional Management Empathy Emotional Self Communication Awareness Impulse Control Coaching Others Self Regard Adaptable/ Optimism Flexible Authenticity Personal Drive Four Lowest Competencies  Optimism  Adaptability/Flexibility  Emotional Self-Awareness  Empathy Ignite Achievements Int’l research of over 810 EQ Assessments 2003-2010 4
  5. 5. 12/13/2010Example of Supervisor’s Impact Electrophysiological changes in feelings are conveyed by the heart’s electrical field and can be felt and measured up to 10 feet away. American Journal of Cardiology 11/03 We need to ask: What am I spreading? What Does This Mean?  We have trouble treating ourselves as Human- Doings not Human-Beings  We look at others as tools in which to accomplish our tasks  We are loosing our ability to connect empathically and understand each other for better performance and cooperation 5
  6. 6. 12/13/2010 Emotional Taboo FIRST….Understand Emotional Literacy Let’s Play! Discussion If they didn’t have to, WHY would anyone follow you? How am I impacting the team? Do I care as long as they get the job done?Invest in and understand the importance of Emotional Intelligence and how it affects the entire Business…and your life outside of work. 6
  7. 7. 12/13/2010 Don’t Let Go!  Rulon video Thank YouReading and Reference Material:Working With Emotional Intelligence Dan GolemanPrimal Leadership Dan Goleman, EtalThe Nibble Theory and the Kernel of Power Kaleel JamisonCutting Through To Success Deborah R. MonroePrimal Management Paul Herr 7