1. 12/13/2010
The Importance of
Emotional Intelligence
Author and Expert
Deborah R. Monroe
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2. 12/13/2010
Immediate Supervisor
60-75% of employees (in many and varied
organizations) report that their immediate
supervisor is the biggest source of stress in their jobs
…
(Deutsch, 73, 90; Baker, Tjosvold and Andrews, 88)
Gallup Asks…
Why do customers remain loyal?
The Leader’s
ability to apply
EI Direct
Competencies Supervisor
Relationship
Employee
Engagement
Customer
Loyalty and
Confidence
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3. 12/13/2010
What is Emotional Intelligence
Emotional intelligence is the capacity for effectively
recognizing and managing our own emotions and those of
others. It includes our ability to build and maintain healthy
working relationships in and out of the workplace.
Emotions have the potential to get in the way of our most
important business and personal relationships. According to
John Kotter of Harvard Business School:
“Because of the furious pace of change in business today, it is
difficult to manage relationships. This sabotages more business than
anything else - it is not a question of strategy that gets us into
trouble, it is a question of emotions.”
What is Emotional Intelligence
 It is not Touchy Feely
 It is not about being Nice
 It is Brain Science
 It is Body Chemistry
 It is about Understanding
 It is about learning to be Honest with Grace
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4. 12/13/2010
What we Measure in EI
Self Awareness Emotional Connection
Self Assessment Emotional Management Empathy
Emotional Self Communication
Awareness
Impulse Control Coaching Others
Self Regard
Adaptable/
Optimism Flexible
Authenticity
Personal Drive
Four Lowest Competencies
 Optimism
 Adaptability/Flexibility
 Emotional Self-Awareness
 Empathy
Ignite Achievements Int’l research of over
810 EQ Assessments
2003-2010
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5. 12/13/2010
Example of Supervisor’s Impact
Electrophysiological changes
in feelings are conveyed by
the heart’s electrical field
and can be felt and
measured up to 10 feet
away.
American Journal of Cardiology 11/03
We need to ask: What am I spreading?
What Does This Mean?
 We have trouble treating ourselves as Human-
Doings not Human-Beings
 We look at others as tools in which to accomplish
our tasks
 We are loosing our ability to connect empathically
and understand each other for better performance and
cooperation
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6. 12/13/2010
Emotional Taboo
 FIRST….Understand Emotional Literacy
 Let’s Play!
Discussion
 If they didn’t have to, WHY would anyone follow
you?
 How am I impacting the team? Do I care as long as
they get the job done?
Invest in and understand the importance of Emotional
Intelligence and how it affects the entire
Business…and your life outside of work.
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7. 12/13/2010
Don’t Let Go!
 Rulon video
Thank You
Reading and Reference Material:
Working With Emotional Intelligence Dan Goleman
Primal Leadership Dan Goleman, Etal
The Nibble Theory and the Kernel of Power Kaleel Jamison
Cutting Through To Success Deborah R. Monroe
Primal Management Paul Herr
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