How are federal agencies responding to rising expectations for digital technology and "anytime, anywhere, any device" access to information and services? The National Academy of Public Administration and ICF conducted a survey of U.S. federal executives to solicit views of their agencies' adoption of digital technology, focusing on mission achievement, innovations, organizational changes, and process improvement. This infographic presents three major findings identifying how federal leaders view the digital environment. Learn more at http://www.icfi.com/napadigitalstudy

1. WANTTO LEARN MORE?
Find survey findings and panel recommendations
at icfi.com/NapaDigitalStudy
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a briefing
Jim Arkedis n jarkedis@napawash.org
Tim Herbst n timothy.herbst@icfi.com
THIS STUDY IS BROUGHTTOYOU BY:
They believe their agencies may not be able to keep pace with industry
and meet rising expectations for digital technology.3
52%don’tagreethattheFederalGovernmentis
keepingpacewithprivatesectortomeetdemand.
75%agree that their agency’s stakeholders will
increasingly demand digital technology.
They view digital technology as a business imperative and
want their agencies to invest more in it.2
40%believetheiragencydedicatesappropriate
resourcestoleveragedigitaltechnology.
15%say the Federal Government is in step with
private sector in making new technologies
available to employees.
They recognize the value of digital technology, believing it
increases their productivity, makes their agency more effective,
and helps them to better serve external stakeholders.
1
75%oftheleaderssurveyedsaythattheywouldbe
moreproductiveiftheiragencyimprovedaccess
toinformationthroughdigitaltechnology.
93%reportthatdigitaltechnologyhasimproved
theirownproductivityandhelpsthembetter
serveagencystakeholders.
Three Major Findings Identify How Federal Leaders
View the Digital Environment
How are federal agencies responding to rising expectations for digital technology
and“anytime, anywhere, any device”access to information and services?
Discoveries From The
Federal Leaders Digital Insight Study
How are federal agencies responding to rising expectations for digital technology
and“anytime, anywhere, any device”access to information and services?
We asked 510 Federal Leaders whose answers were analyzed by a Panel of independent experts. Our findings are below.
FINDINGS