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How to Maintain Your Clients AND Collect Debts
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How to Maintain Your Clients AND Collect Debts

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Advice from IC System on how to collect past due accounts while maintaining good business/client relationships.

Advice from IC System on how to collect past due accounts while maintaining good business/client relationships.

Published in: Business

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  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
    Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
  • Transcript

    • 1. How to Maintain Your Clients AND Collect Debts Receivables Management Solutions Since 1938
    • 2. When a client’s account goes past due, you care about two things: collecting the money, and maintaining the relationship. You may think you need to go after one or the other, but if you find the right collection agency, you will realize that it is possible to have your cake and eat it too. For instance, IC System’s Recovery Plus Program is all about YOU. The program, divided into two phases, brings a softer approach to effective collections.
    • 3. How Does the Program Work? Phase I • For a small flat fee (no commissions), your patients receive a series of up to five diplomatically- worded collection letters. It’s not necessarily about what you say, but how you say it • The “softer” collection approach ensures you maintain your business relationship, but also, as letters will be coming from a collection agency, creates a sense of urgency and seriousness, which gets the bill paid
    • 4. How Does the Program Work? Phase I (cont.) • All receivables are sent directly to you, and you keep 100% of the money recovered! • If Phase I proves to be unsuccessful, unpaid and qualifying (based on amount) accounts will roll into Phase II
    • 5. How Does the Program Work? Phase II • For a competitive contingency fee, accounts receive intensive and comprehensive recovery efforts • These efforts may include: more direct letters, skip tracing, professional phone contacts, and/or credit reporting to national credit bureaus • While Phase II is a more aggressive approach, rest assured that your clients will be treated with the respect and professionalism that you desire
    • 6. The Icing on the Cake • The Recovery Plus Program is so much about you, you get to choose the quantity of accounts, combination of letters, number of letters, and timing of letters! • These consumers are YOUR clients and YOUR money; with a little help from professional debt collectors, you’ll have the best of both worlds
    • 7. It’s All About You • Collection agencies should fit you – not the other way around • You are one of a kind, and you deserve a debt recovery program as unique as you and your company are • You’ll know when you’ve found the right agency for you when you are having your cake and eating it too
    • 8. Have you found your match-made debt collection recovery program? Is your current debt collection program less than perfect for you? Interested in learning more about IC System’s Recovery Plus Program? Please follow this link: IC System Client Services to contact us! We are happy to provide you with more information and help you with any questions you may have. Are You Satisfied?
    • 9. Legal Disclaimer No Attorney-Client Relationship Created through this Presentation: Neither your receipt of information from this presentation, nor your retention of I.C. System, Inc., or its legal counsel creates an attorney-client relationship between you and I.C. System. No Legal Advice Intended: This presentation includes information about legal issues and legal developments. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances. You should contact an attorney for advice on specific legal problems. © 2014 I.C. System, Inc. All Rights Reserved.
    • 10. Legal Disclaimer No Attorney-Client Relationship Created through this Presentation: Neither your receipt of information from this presentation, nor your retention of I.C. System, Inc., or its legal counsel creates an attorney-client relationship between you and I.C. System. No Legal Advice Intended: This presentation includes information about legal issues and legal developments. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and should not be taken, as legal advice on any particular set of facts or circumstances. You should contact an attorney for advice on specific legal problems. © 2014 I.C. System, Inc. All Rights Reserved.

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