Your SlideShare is downloading. ×
 The missing link by Branislav Vujovic at ICEEFEST 2013
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

The missing link by Branislav Vujovic at ICEEFEST 2013

228
views

Published on

Published in: Business, Technology

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
228
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Branislav Vujović The Missing Link
  • 2. Branislav Vujović President New Frontier Group
  • 3. 2006 Vienna 7 years 1600+People 16 Countries new frontier group
  • 4. Change
  • 5. Digital is Opportunity or ? • Corporate growth strategies must plan for customer acquisition in emerging markets • Global Players (Amazon, Apple, Paypal, MS-Skype, • Telenor acquired KBC bank in Serbia • Cross Industry
  • 6. “razor and blade” business model Freebee model King Gillette - innovative entrepreneur
  • 7. Startup
  • 8. Michael Dubin is trying to disrupt Gillette with DollarShaveClub.com – blades by subscription for 1$ a month + PP Video went viral and until today it was seen over 10 million times.
  • 9. Our Customers
  • 10. New Frontier Innovation Story
  • 11. New Frontier Innovation Story
  • 12. Example: User Experience Increasing Revenue and Profit Engaging Customers Keep Existing Customers Upsell and Cross sell DIGITAL TRANSFORMATION IN PRACTICE
  • 13. “Introducing the improved e-banking application resulted in a growth in increase of online transactions of 62 per cent for a half-year period, while the number of loan requests submitted electronically grew by 16 per cent.” News 17. 04. 2013. Raiffeisen Banka Realized Excellent Business Results in 2012
  • 14. Digital Transformation in Practice Example: business model innovation Increasing ARPU Introducing New Products Acquiring New Customers CHURN Reduction Increase Customer Loyalty Business Model Innovation
  • 15. Market Place
  • 16. Business Benefit 1. ARPU (Average Revenue Per User) More Cloud Services – Higher ARPU – Direct correlation 2. Customer base – new customers 10% of customers having mobile + cloud service 2% of only cloud customers that otherwise do not have our mobile service and we would never get them in our customer base
  • 17. Business Benefit 3. Churn and Customer Loyalty first projections show that churn reductions at customers that have cloud and mobile service will be significant: • having 2 services (1 mobile + 1 cloud) churn reduction is estimated to bigger than 50% in 2 years • having 3 services (1 mobile + 2 cloud) churn reduction is estimated to bigger than 75% in 2 years • having 4 or more services (1 mobile + 3 or more cloud) churn reduction is estimated to more than 90% in 2 years
  • 18. Thank you We can not predict the future but we can shape it
  • 19. Shaping Future Delivering Results