Se03 Staff education, motivation and retention - Peter Brokenshire

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  • 1. 52nd ICCA Congress ICCA Sector Education Session Staff Education, Motivation & Retention “Are we fit for the future?” Peter Brokenshire General Manager, Kuala Lumpur Convention Centre 2 November 2013 International Congress and Convention Association . Twitter: #ICCA13
  • 2. Talent Management Key success factor during pre-opening International Congress and Convention Association . Twitter: #ICCA13
  • 3. Focus groups International Congress and Convention Association . Twitter: #ICCA13
  • 4. What they told us? International Congress and Convention Association . Twitter: #ICCA13
  • 5. They wanted to be: Treated with respect International Congress and Convention Association . Twitter: #ICCA13
  • 6. They wanted to wear: Comfortable, practical uniforms and shoes International Congress and Convention Association . Twitter: #ICCA13
  • 7. They wanted to have: Staff meals of a reasonable standard Lockers International Congress and Convention Association . Twitter: #ICCA13
  • 8. They wanted to enjoy: Daily pay Opportunities for training and development International Congress and Convention Association . Twitter: #ICCA13
  • 9. “Ambassadors” First and main contact with guests International Congress and Convention Association . Twitter: #ICCA13
  • 10. Passport to Success International Congress and Convention Association . Twitter: #ICCA13
  • 11. Rewards Programme International Congress and Convention Association . Twitter: #ICCA13
  • 12. Rewards Programme Vouchers International Congress and Convention Association . Twitter: #ICCA13
  • 13. Rewards Programme “Gong Hitter” International Congress and Convention Association . Twitter: #ICCA13
  • 14. Rewards Programme Commendation letters and “Bonus” points International Congress and Convention Association . Twitter: #ICCA13
  • 15. Rewards Programme “Long Service Awards” International Congress and Convention Association . Twitter: #ICCA13
  • 16. Extensive training opportunities International Congress and Convention Association . Twitter: #ICCA13
  • 17. Coffee with Datuk International Congress and Convention Association . Twitter: #ICCA13
  • 18. Internationalisation Programme International Congress and Convention Association . Twitter: #ICCA13
  • 19. Sales Executive to Sales Manager Ambassador to Assistant Catering Manager Promoting from within International Congress and Convention Association . Twitter: #ICCA13
  • 20. Talent Acceleration Programme International Congress and Convention Association . Twitter: #ICCA13
  • 21. Management Retreat International Congress and Convention Association . Twitter: #ICCA13
  • 22. Gen-Y engagement International Congress and Convention Association . Twitter: #ICCA13
  • 23. Overall - COMMUNICATION International Congress and Convention Association . Twitter: #ICCA13
  • 24. Together, we make a winning team! International Congress and Convention Association . Twitter: #ICCA13
  • 25. Thank you! Terima kasih! International Congress and Convention Association . Twitter: #ICCA13