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Se03   Staff education, motivation and retention - Peter Brokenshire
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Se03 Staff education, motivation and retention - Peter Brokenshire

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    Se03   Staff education, motivation and retention - Peter Brokenshire Se03 Staff education, motivation and retention - Peter Brokenshire Presentation Transcript

    • 52nd ICCA Congress ICCA Sector Education Session Staff Education, Motivation & Retention “Are we fit for the future?” Peter Brokenshire General Manager, Kuala Lumpur Convention Centre 2 November 2013 International Congress and Convention Association . Twitter: #ICCA13
    • Talent Management Key success factor during pre-opening International Congress and Convention Association . Twitter: #ICCA13
    • Focus groups International Congress and Convention Association . Twitter: #ICCA13
    • What they told us? International Congress and Convention Association . Twitter: #ICCA13
    • They wanted to be: Treated with respect International Congress and Convention Association . Twitter: #ICCA13
    • They wanted to wear: Comfortable, practical uniforms and shoes International Congress and Convention Association . Twitter: #ICCA13
    • They wanted to have: Staff meals of a reasonable standard Lockers International Congress and Convention Association . Twitter: #ICCA13
    • They wanted to enjoy: Daily pay Opportunities for training and development International Congress and Convention Association . Twitter: #ICCA13
    • “Ambassadors” First and main contact with guests International Congress and Convention Association . Twitter: #ICCA13
    • Passport to Success International Congress and Convention Association . Twitter: #ICCA13
    • Rewards Programme International Congress and Convention Association . Twitter: #ICCA13
    • Rewards Programme Vouchers International Congress and Convention Association . Twitter: #ICCA13
    • Rewards Programme “Gong Hitter” International Congress and Convention Association . Twitter: #ICCA13
    • Rewards Programme Commendation letters and “Bonus” points International Congress and Convention Association . Twitter: #ICCA13
    • Rewards Programme “Long Service Awards” International Congress and Convention Association . Twitter: #ICCA13
    • Extensive training opportunities International Congress and Convention Association . Twitter: #ICCA13
    • Coffee with Datuk International Congress and Convention Association . Twitter: #ICCA13
    • Internationalisation Programme International Congress and Convention Association . Twitter: #ICCA13
    • Sales Executive to Sales Manager Ambassador to Assistant Catering Manager Promoting from within International Congress and Convention Association . Twitter: #ICCA13
    • Talent Acceleration Programme International Congress and Convention Association . Twitter: #ICCA13
    • Management Retreat International Congress and Convention Association . Twitter: #ICCA13
    • Gen-Y engagement International Congress and Convention Association . Twitter: #ICCA13
    • Overall - COMMUNICATION International Congress and Convention Association . Twitter: #ICCA13
    • Together, we make a winning team! International Congress and Convention Association . Twitter: #ICCA13
    • Thank you! Terima kasih! International Congress and Convention Association . Twitter: #ICCA13