Se03 Staff education, motivation and retention - Peter Brokenshire

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Se03 Staff education, motivation and retention - Peter Brokenshire

  1. 1. 52nd ICCA Congress ICCA Sector Education Session Staff Education, Motivation & Retention “Are we fit for the future?” Peter Brokenshire General Manager, Kuala Lumpur Convention Centre 2 November 2013 International Congress and Convention Association . Twitter: #ICCA13
  2. 2. Talent Management Key success factor during pre-opening International Congress and Convention Association . Twitter: #ICCA13
  3. 3. Focus groups International Congress and Convention Association . Twitter: #ICCA13
  4. 4. What they told us? International Congress and Convention Association . Twitter: #ICCA13
  5. 5. They wanted to be: Treated with respect International Congress and Convention Association . Twitter: #ICCA13
  6. 6. They wanted to wear: Comfortable, practical uniforms and shoes International Congress and Convention Association . Twitter: #ICCA13
  7. 7. They wanted to have: Staff meals of a reasonable standard Lockers International Congress and Convention Association . Twitter: #ICCA13
  8. 8. They wanted to enjoy: Daily pay Opportunities for training and development International Congress and Convention Association . Twitter: #ICCA13
  9. 9. “Ambassadors” First and main contact with guests International Congress and Convention Association . Twitter: #ICCA13
  10. 10. Passport to Success International Congress and Convention Association . Twitter: #ICCA13
  11. 11. Rewards Programme International Congress and Convention Association . Twitter: #ICCA13
  12. 12. Rewards Programme Vouchers International Congress and Convention Association . Twitter: #ICCA13
  13. 13. Rewards Programme “Gong Hitter” International Congress and Convention Association . Twitter: #ICCA13
  14. 14. Rewards Programme Commendation letters and “Bonus” points International Congress and Convention Association . Twitter: #ICCA13
  15. 15. Rewards Programme “Long Service Awards” International Congress and Convention Association . Twitter: #ICCA13
  16. 16. Extensive training opportunities International Congress and Convention Association . Twitter: #ICCA13
  17. 17. Coffee with Datuk International Congress and Convention Association . Twitter: #ICCA13
  18. 18. Internationalisation Programme International Congress and Convention Association . Twitter: #ICCA13
  19. 19. Sales Executive to Sales Manager Ambassador to Assistant Catering Manager Promoting from within International Congress and Convention Association . Twitter: #ICCA13
  20. 20. Talent Acceleration Programme International Congress and Convention Association . Twitter: #ICCA13
  21. 21. Management Retreat International Congress and Convention Association . Twitter: #ICCA13
  22. 22. Gen-Y engagement International Congress and Convention Association . Twitter: #ICCA13
  23. 23. Overall - COMMUNICATION International Congress and Convention Association . Twitter: #ICCA13
  24. 24. Together, we make a winning team! International Congress and Convention Association . Twitter: #ICCA13
  25. 25. Thank you! Terima kasih! International Congress and Convention Association . Twitter: #ICCA13

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