52nd ICCA Congress
ICCA Sector Education Session

Staff Education, Motivation &
Retention
“Are we fit for the future?”
Pet...
Talent Management

Key success factor during pre-opening
International Congress and Convention Association
.

Twitter: #IC...
Focus groups
International Congress and Convention Association
.

Twitter: #ICCA13
What they told us?
International Congress and Convention Association
.

Twitter: #ICCA13
They wanted to be:

Treated with respect
International Congress and Convention Association
.

Twitter: #ICCA13
They wanted to wear:

Comfortable, practical uniforms and shoes
International Congress and Convention Association
.

Twitt...
They wanted to have:

Staff meals of a
reasonable standard

Lockers

International Congress and Convention Association
.

...
They wanted to enjoy:

Daily pay

Opportunities for training and
development

International Congress and Convention Associ...
“Ambassadors”

First and main contact with guests
International Congress and Convention Association
.

Twitter: #ICCA13
Passport to Success
International Congress and Convention Association
.

Twitter: #ICCA13
Rewards Programme
International Congress and Convention Association
.

Twitter: #ICCA13
Rewards Programme

Vouchers
International Congress and Convention Association
.

Twitter: #ICCA13
Rewards Programme

“Gong Hitter”
International Congress and Convention Association
.

Twitter: #ICCA13
Rewards Programme

Commendation letters and “Bonus” points
International Congress and Convention Association
.

Twitter: #...
Rewards Programme

“Long Service Awards”
International Congress and Convention Association
.

Twitter: #ICCA13
Extensive training opportunities
International Congress and Convention Association
.

Twitter: #ICCA13
Coffee with Datuk
International Congress and Convention Association
.

Twitter: #ICCA13
Internationalisation Programme
International Congress and Convention Association
.

Twitter: #ICCA13
Sales Executive to
Sales Manager

Ambassador to
Assistant Catering Manager

Promoting from within
International Congress a...
Talent Acceleration Programme
International Congress and Convention Association
.

Twitter: #ICCA13
Management Retreat
International Congress and Convention Association
.

Twitter: #ICCA13
Gen-Y engagement
International Congress and Convention Association
.

Twitter: #ICCA13
Overall - COMMUNICATION
International Congress and Convention Association
.

Twitter: #ICCA13
Together, we make a winning team!
International Congress and Convention Association
.

Twitter: #ICCA13
Thank you!
Terima kasih!
International Congress and Convention Association
.

Twitter: #ICCA13
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Se03 Staff education, motivation and retention - Peter Brokenshire

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Se03 Staff education, motivation and retention - Peter Brokenshire

  1. 1. 52nd ICCA Congress ICCA Sector Education Session Staff Education, Motivation & Retention “Are we fit for the future?” Peter Brokenshire General Manager, Kuala Lumpur Convention Centre 2 November 2013 International Congress and Convention Association . Twitter: #ICCA13
  2. 2. Talent Management Key success factor during pre-opening International Congress and Convention Association . Twitter: #ICCA13
  3. 3. Focus groups International Congress and Convention Association . Twitter: #ICCA13
  4. 4. What they told us? International Congress and Convention Association . Twitter: #ICCA13
  5. 5. They wanted to be: Treated with respect International Congress and Convention Association . Twitter: #ICCA13
  6. 6. They wanted to wear: Comfortable, practical uniforms and shoes International Congress and Convention Association . Twitter: #ICCA13
  7. 7. They wanted to have: Staff meals of a reasonable standard Lockers International Congress and Convention Association . Twitter: #ICCA13
  8. 8. They wanted to enjoy: Daily pay Opportunities for training and development International Congress and Convention Association . Twitter: #ICCA13
  9. 9. “Ambassadors” First and main contact with guests International Congress and Convention Association . Twitter: #ICCA13
  10. 10. Passport to Success International Congress and Convention Association . Twitter: #ICCA13
  11. 11. Rewards Programme International Congress and Convention Association . Twitter: #ICCA13
  12. 12. Rewards Programme Vouchers International Congress and Convention Association . Twitter: #ICCA13
  13. 13. Rewards Programme “Gong Hitter” International Congress and Convention Association . Twitter: #ICCA13
  14. 14. Rewards Programme Commendation letters and “Bonus” points International Congress and Convention Association . Twitter: #ICCA13
  15. 15. Rewards Programme “Long Service Awards” International Congress and Convention Association . Twitter: #ICCA13
  16. 16. Extensive training opportunities International Congress and Convention Association . Twitter: #ICCA13
  17. 17. Coffee with Datuk International Congress and Convention Association . Twitter: #ICCA13
  18. 18. Internationalisation Programme International Congress and Convention Association . Twitter: #ICCA13
  19. 19. Sales Executive to Sales Manager Ambassador to Assistant Catering Manager Promoting from within International Congress and Convention Association . Twitter: #ICCA13
  20. 20. Talent Acceleration Programme International Congress and Convention Association . Twitter: #ICCA13
  21. 21. Management Retreat International Congress and Convention Association . Twitter: #ICCA13
  22. 22. Gen-Y engagement International Congress and Convention Association . Twitter: #ICCA13
  23. 23. Overall - COMMUNICATION International Congress and Convention Association . Twitter: #ICCA13
  24. 24. Together, we make a winning team! International Congress and Convention Association . Twitter: #ICCA13
  25. 25. Thank you! Terima kasih! International Congress and Convention Association . Twitter: #ICCA13
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