Se02 terrified clients - nishimoto

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  • 1. 52nd ICCA Congress Lessons learnt from the great earthquake in 2011 Keiko Nishimoto Japan Convention Services, Inc. International Congress and Convention Association . Twitter: #ICCA13
  • 2. International Congress and Convention Association . Twitter: #ICCA13
  • 3. Case study: ISTH 2011 Kyoto International Congress and Convention Association . Twitter: #ICCA13
  • 4. Timeline Earthquake Tsunami Power Failure Precaution Triple Disaster Event Insurance Cloud System AED & first aid training GO! Risk Assessment Monitoring of situation Alternate venue research Government support International Congress and Convention Association . Twitter: #ICCA13 Last minute Preparation Safety Information
  • 5. Challenges 1 • • • • • • 3,200 abstracts SPC meeting, 2 weeks after the incident Frequent aftershocks Blackouts Paralyzed transportation Stand by at home Solution = Cloud System International Congress and Convention Association . Twitter: #ICCA13
  • 6. Challenges 2 • • • • Uncertain situation Harmful rumor Not enough information from media Safe information not being believed Solution = Risk assessment by third party International Congress and Convention Association . Twitter: #ICCA13
  • 7. Challenges 3 • • • • Travel restriction to Japan Nervous family Pregnant female members Member missing the opportunity Solution = Web & Podcast International Congress and Convention Association . Twitter: #ICCA13
  • 8. International Congress and Convention Association . Twitter: #ICCA13
  • 9. International Congress and Convention Association . Twitter: #ICCA13
  • 10. Impacts • • • • Kyoto: “must see” city in Japan Always filled with many foreign travellers Drastic reduction after the disaster Congress attracts more than 4,000 foreign travellers Visible and great impact of business events International Congress and Convention Association . Twitter: #ICCA13
  • 11. To be continued… ME05: Sustainability in today's meetings business: a practical, profitable proposition or an idealistic ideology; work-in-progress or job completed? (Joint session with Green Meetings Industry Council) Monday 4 November 11.00-12.30 Yellow River Hall, Level 3 International Congress and Convention Association . Twitter: #ICCA13