52nd ICCA Congress

Lessons learnt from
the great earthquake in 2011
Keiko Nishimoto
Japan Convention Services, Inc.

Inte...
International Congress and Convention Association
.

Twitter: #ICCA13
Case study: ISTH 2011 Kyoto

International Congress and Convention Association
.

Twitter: #ICCA13
Timeline
Earthquake
Tsunami
Power Failure

Precaution

Triple
Disaster

Event Insurance
Cloud System
AED & first aid train...
Challenges 1
•
•
•
•
•
•

3,200 abstracts
SPC meeting, 2 weeks after the incident
Frequent aftershocks
Blackouts
Paralyzed...
Challenges 2
•
•
•
•

Uncertain situation
Harmful rumor
Not enough information from media
Safe information not being belie...
Challenges 3
•
•
•
•

Travel restriction to Japan
Nervous family
Pregnant female members
Member missing the opportunity

S...
International Congress and Convention Association
.

Twitter: #ICCA13
International Congress and Convention Association
.

Twitter: #ICCA13
Impacts
•
•
•
•

Kyoto: “must see” city in Japan
Always filled with many foreign travellers
Drastic reduction after the di...
To be continued…
ME05: Sustainability in today's meetings
business: a practical, profitable
proposition or an idealistic i...
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Se02 terrified clients - nishimoto

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Se02 terrified clients - nishimoto

  1. 1. 52nd ICCA Congress Lessons learnt from the great earthquake in 2011 Keiko Nishimoto Japan Convention Services, Inc. International Congress and Convention Association . Twitter: #ICCA13
  2. 2. International Congress and Convention Association . Twitter: #ICCA13
  3. 3. Case study: ISTH 2011 Kyoto International Congress and Convention Association . Twitter: #ICCA13
  4. 4. Timeline Earthquake Tsunami Power Failure Precaution Triple Disaster Event Insurance Cloud System AED & first aid training GO! Risk Assessment Monitoring of situation Alternate venue research Government support International Congress and Convention Association . Twitter: #ICCA13 Last minute Preparation Safety Information
  5. 5. Challenges 1 • • • • • • 3,200 abstracts SPC meeting, 2 weeks after the incident Frequent aftershocks Blackouts Paralyzed transportation Stand by at home Solution = Cloud System International Congress and Convention Association . Twitter: #ICCA13
  6. 6. Challenges 2 • • • • Uncertain situation Harmful rumor Not enough information from media Safe information not being believed Solution = Risk assessment by third party International Congress and Convention Association . Twitter: #ICCA13
  7. 7. Challenges 3 • • • • Travel restriction to Japan Nervous family Pregnant female members Member missing the opportunity Solution = Web & Podcast International Congress and Convention Association . Twitter: #ICCA13
  8. 8. International Congress and Convention Association . Twitter: #ICCA13
  9. 9. International Congress and Convention Association . Twitter: #ICCA13
  10. 10. Impacts • • • • Kyoto: “must see” city in Japan Always filled with many foreign travellers Drastic reduction after the disaster Congress attracts more than 4,000 foreign travellers Visible and great impact of business events International Congress and Convention Association . Twitter: #ICCA13
  11. 11. To be continued… ME05: Sustainability in today's meetings business: a practical, profitable proposition or an idealistic ideology; work-in-progress or job completed? (Joint session with Green Meetings Industry Council) Monday 4 November 11.00-12.30 Yellow River Hall, Level 3 International Congress and Convention Association . Twitter: #ICCA13
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