IBM Connect Sofia 2013, Key Note, Robert Blatnik
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IBM Connect Sofia 2013, Key Note, Robert Blatnik IBM Connect Sofia 2013, Key Note, Robert Blatnik Presentation Transcript

  • IBM CONNECT Sofia 2013 IBM Collaborations Solutions - Keynote IBS and IBM Bulgaria© 2013 IBM Corporation
  • Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the users job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.2 © 2013 IBM Corporation
  • Agenda n IBM Collaboration Solutions Strategy n IBM Collaboration Solutions – The Platform for Social Business n IBM DOMINO 9 Social Edition n IBM Sametime n IBM Connections n IBM Content Manager n Make Your Microsoft® Stack More Social with IBM Connections n Multi-Channel Integration / IBM Portal n SmartCloud n KENEXA3
  • IBM Collaboration Solutions Strategy
  • CEOs understand that they need to more effectively leverage their humancapital to create competitive advantage Human capital is the leading cited ...CEOs face source of economic value, but... significant workforce challenges. 71% Human capital 66% Products / services innovation 52% Customer relationships Total costs of The average turnover 43% Brand(s) replacement can in the US per fiscal reach 200% of an year. 33% Business model innovation employee’s annual salary.2 30% Technology Key sources of sustained economic value1 Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your organization?” Source 2: SHRM Human Capital Benchmarking Database, 2011
  • Social Networks are changing the way people interact and creates new relationships leveraging the social graph Twitter Blogger Vimeo Delicious MySpace RSS Picassa Pinterest Flickr Wordpress Facebook6
  • From “Liking” to “Leading” by leveraging social business technologyto delight customers and create a Smarter Workforce Activate the Create a Delight Workforce Smarter Customers Improve productivity and Workforce Increase loyalty, unleash innovation advocacy, and revenue7
  • ...and achieving ROI across the organization Customer Service Product Development Achieved 110M in annual saving Can develop and bring new by leveraging social capabilities to products to market in 1/3 time (3) support clients.(2) Sales Marketing Can increase sales manager Can achieve 100% increase in revenue by 40% and improve market exposure (4) efficiency by up to 50% (1)Source 1: VCC case study, Source 2: IBM , Source 3: Cemex case study, Source 4. Amadori case study 8
  • IBM continues to be the partner of choice for social business leaders Leading social business in three dimensions outcomes for social business ecosystem and our clients engagement platform industry expertise Working with ü Market Leader in Bringing new, cutting- more than 60% Social Software edge capabilities, of the worlds Platforms, ranked including, Fortune 100 #1, for three years gamification, video, companies running compliance, project management and mobility #IBMSocialBiz9
  • A proven track record of delivering results for industry leaders l Benefit from our experience with leaders – Working with more than 60% of the worlds Fortune 100 companies l Exceptional web experiences for employees and customers created with: of the top 10 banks of the largest telcos governments covering and retailers all G8 nations10
  • The IBM Platform for Social Business underpins our Smarter Workforce and Smarter Commerce solutions IBM Social Business Solutions Smarter Workforce Smarter Commerce IBM Platform for Social Business Social Integration: IBM WebSphere Portal Social Networking Social Analytics Social Content Deployment Options SaaS Public Cloud Dedicated Private Cloud On Premises Hybrid11
  • Whats New? Everything IBM Connections Social “Next” Content management as a native Connections service Integrated Document Management capabilities in a Community (e.g. check in/out, versioning, workflow, etc) Incorporates social capabilities (e.g. tagging, commenting, “like”, etc) to discover and find content Mobile support for accessing Community content on the go12
  • Whats New? Everything Notes Social Edition Social Refined and integrated user experience Surface Activity Stream and other gadgets Embedded application experience for active content Discover page tells users about new and existing features Browser plug-in for web-first strategies13
  • Whats New? Communications become social IBM Sametime Social is transforming enterprise communications by shifting focus from “reach” to “relevance” IBM Connections Suite Sametime meeting experience in SmartCloud for Social Business Multiple iOS & Android chat and meetings client releases14
  • Whats Next? NEXT IBM Sametime Accelerating the shift from UC to Social Communications Continuous presence HD video through integrated software MCU Voice & Video on iOS & Android devices Tighter integration with IBM Connections Modernized User Experience Enhancements in SmartCloud for Social Business plus private cloud delivery15
  • Whats New? Everything SmartCloud for Social Social Business SmartCloud Archive Essentials SmartCloud Notes Entry SmartCloud Docs Wikis, Blogs, Ideation, File Viewer Convergence with Sametime Meetings in the cloud Secure, native mobile apps Tools to certify and speed customer moves to the cloud Easier private labeling with new service URL Safe Harbor certification, automation to shorten maintenance windows16
  • Whats New? Mobile...mobile... mobile Mobile Everywhere Sametime Mobile Meetings New Sametime Mobile Chat/IM client IBM Connections – New App Many New Security and App Management Features (e.g. Partial wipe, Full Wipe, Data Loss Prevention) IBM Docs for Mobile Preview for iPad Enable Mobile Social Business Solutions Mobile apps and multi channel web sites New Worklight free entitlement for WebSphere Portal17
  • Whats Next? NEXT IBM Docs Not just documents, but people- centric content Comprehensive feature set for word processing, presentations, spreadsheets Advanced core editing services including social editing Extending IBM Connections and delivery on Premises and in Private Clouds18 Access anywhere
  • The deepest ecosystem19
  • IBM Messaging and Collaboration Roadmap The Foundation Platform for Social Business
  • Key Milestones in the History of Notes & Domino … The IBM acquisition “Hannover” release - the IBM Notes/Domino 9.0 - “Notes begins” Integration Client - the Social Edition Sametime Connections integrated integrated International Data Corporation (1994). Lotus Notes: Agent of Change: The Financial Impact of Lotus Notes on Business, IDC Special Report21
  • IBM Integrated Collaboration Environment Market Share IBM has maintained sizable market share in the Integrated Microsoft Collaboration Environment market. 1 54.6% IBM Ranked #1 Social Platform in 2011. IBM 28% Contrary to Microsofts claims, IBM Lotus is also growing Others rapidly. Gartner agrees, "The Lotus business unit as a whole, however, continues to prosper, and we expect it to remain lucrative and essential to IBMs long-term collaboration strategy" 2 lMarket share has remained relatively flat for past 4 years. Gartners Matt Cain pronounced that Lotus Notes is the Future 4 yty 4 out of the lNotes has grown revenue past 5 quarters (8%, 15.5%, 5.5%, 11% WW) of Email" 21 “IBMs approach is in contrast to Microsofts strategy, which IDC report titled "Worldwide IntegratedCollaborative Environments 2011 Vendor Shares", may seem characterized as more monolithic and less open to2"Beyond Email: Does Email Have Future, and the rapidly changing dynamics in the collaboration market. “Why Should You Care?" Presented by Matt Cain writes Gartner 3at the Gartner Portal, Content and CollaborationSummit, June 8-10, 20093Gartner Document ID Number: G00211090, These assertions are cognizant of the fact that the collaborationMarch, 2011 market is shifting from traditional email to social network based4“revenue is an internal IBM statement, not sharing. Home users now use social applications toexternal marketshare communicate and to share. Social tools, like Facebook, allow users to share information to communities. About 22% of online activity is using some form of social software.22
  • Several top Microsoft customers are moving to DominoMicrosoft Exchange customers Customers who have made large-scale change from Microsoftadding IBM Collaboration to Lotus 300,000 300,000Lotus Notes/Domino customer 18,000deciding against Microsoft 50,000 60,000 320,00 25,000 75,000 0 28,000 1,000 5,000 30,000 9,000 50,000 61,000 30,000 30,00023
  • Microsoft Exchange and SharePointCustomers Moving to Lotus Users: 22,000 •Users : 100,000 • Lotus Notes/Domino • Evaluated MS Exchange & • Lotus Sametime Sharepoint • Lotus Quickr • Chose Lotus • Lotus Connections Notes/Domino & • Migrating to Lotus Symphony Connections instead of upgrading MS Office Users: 300,000 Users: 60,000 • Consolidating a mixed environment of • Lotus Connections Notes/Domino and • Lotus Quickr MS Exchange to • 5,000 sites migrating to LotusLive cloud and eliminate SharePoint from Notes/Domino 8.5 environment
  • Notes/Domino 8 upgrades is 2X compared to the past25
  • Key Eastern Europe Deals in 2012 Domodedovo airport is the largest passenger airport in Russia. They are a long time LND client. In 2012 they added additional licensing. Ministry of Defense in Poland is one of the largest install base in CEE. This was new licensing for docflow application extension system called Arcus. additional users it is used for example to distribute orders to military units Largest oil refinery in Russia. They purchased new licensing. Upgrading client licenses from 6.5 to 8. Pension Funds Russia. Domino docflow Application based on 6.5.MS threat, showed TCO for Domino on Z and Temirbank Application Mod through X-pages. Of Resulting in platform extension Kazakhstan© 2013 IBM Corporation
  • “Lotus” grows 9%” in Q4 201227 © 2013 IBM Corporation
  • Notes 9, Social Edition28 © 2013 IBM Corporation
  • Communities, profiles, activities (Connections) Instant messaging File sharing (Sametime) (Connections/Quickr) RSS feeds, Documents, worksheets My Widgets, presentations (Symphony) Live Text E-mail, calendar, Business applications, contacts document/process workflow Cloud services Mobile devices Notes & Domino is much more than just e-mail!29 © 2013 IBM Corporation
  • With IBM Notes/Domino 9.0 Social Edition, you can create a more effective workforce through social mail and social application experiences Empower the 21st Century Workforce Unleash business creativity and Access your existing business unlock workforce productivity with a applications through modern web modern, social user interface and mobile interfaces Mobilize with the markets Integrate, develop and most comprehensive device deploy new business and platform support applications easier and faster than ever30 © 2013 IBM Corporation
  • IBM Notes 9.0 Social Edition § Under development for 16+ months § Overarching goals: – Modern • Use of current theming styles • Simplification and de-cluttering of interfaces • Integrated web experience – Notes Browser Plug-in® • Extensibility using the most current and stable web technology – Easy-to-use • Productivity feature enhancements • Easier discovery of capabilities • Default settings changes – Socially-enabled • Live social capabilities in email – “Embedded Experiences” • Social extensibility with the OpenSocial® platform • Expanded and updated IBM Connections® integration § Leveraging the strength, commitment and clarity of the IBM brand31 © 2013 IBM Corporation
  • Social Theme: cleaner, more modern look, Enhanced adopted across IBM SearchNotes 9.0 Social Edition product line for UI consistency Shortcuts “Group By” and Abbreviated Embedded “Show Beginning” dates Experiences 32 © 2013 IBM Corporation
  • Consistent contextWork more efficiently through a completely integrated user experience that bringsinformation to you through aggregation and embedded experiences33 © 2013 IBM Corporation
  • Embedded ExperiencesEnables you to work faster and smarter by avoiding context switching andinfusing socially oriented collaboration capabilities34 © 2013 IBM Corporation
  • Calendar improvements“Rolling Calendar” view (additive weeks)35 © 2013 IBM Corporation
  • Calendar improvements“Weekly Planner” view36 © 2013 IBM Corporation
  • iNotes improvementsLive Text37 © 2013 IBM Corporation
  • iNotes improvementsCalendar view38 © 2013 IBM Corporation
  • iNotes improvementsCalendar forms39 © 2013 IBM Corporation
  • Notes Browser Plug-in40 © 2013 IBM Corporation
  • Notes Browser Plug-in41 © 2013 IBM Corporation
  • Notes Browser Plug-in42 © 2013 IBM Corporation
  • The Five Steps to Realizing Business Benefits and Value -IBMs proven approach 1) Perform an in-place software upgrade to latest version Optimizes your current infrastructure investment, delivers immediate value Forrester Research found that upgrades from prior versions deliver a 147% return on investment with a payback period of only 12 months Leverage an upgrade workshop today! 2) Analyze your enterprise applications for usage model Understand baseline usage profile for your enterprise applications Leverage a free Domino DoubleCheck assessment today! 3) Define your strategic application requirements Provides opportunity to extend end user computing environment to browser and mobile interfaces 4) Deploy modernized application delivery environment Browser plugin is the first step for application access outside of rich client Xpages transformation completes the journey and extends mobile controls 5) Realize the benefits and deliver bottom line savings inherent in Social Business Workforce productivity unleashed with social integration for applications in Activity Streams © 2013 IBM Corporation
  • XPages at work: Celina Insurance GroupChallenge l Small 100 year old mid-west US insurance company l Move company from a paper based to a web based organization l Increase scope and scalability of existing applicationsSolution Description – Build new web applications & modernise existing Domino applicationsBenefits l 250% productivity gain over last 13 years l 90% of new business now web based l No rip and replace l Device independence so agents work the way they want l Utilise existing Notes developers and web developers l XPages ensures delivery of new online capabilities faster than larger competitors © 2013 IBM Corporation
  • Domino Apps - eForms Homepage – Before
  • Domino Apps eForms Homepage – After xPages
  • Domino Apps eForms Bid Sheet – Before
  • Domino Apps eForms Bid Sheet – After xPages
  • Risk Based InspectionChallenge: Capturing Asset Knowledge across a multi functional team – The ABB RBI+© consultancy process is used by leading process industry organisations to ensure the continued safe operation of their plants.Solution Description – The XPages solution underpins a highly collaborative process combining the knowledge and experience of both the ABB Consultants and the client operating teams.Benefits: – 30% reduction in time taken per study – $3m + savings for ABB and their customers – Visualises ABB’s RBI+© methodology – Full fidelity Notes and browser functionality allows seamless off-line working – Deployable on premises using IBM XWork Servers © 2013 IBM Corporation
  • Smart Government: DLR Rhein Hessen-Nahe-Hunsrueck GermanyDIENSTLEISTUNGSZENTRUM LAENDLICHER RAUM (DLR)RHEINHESSEN-NAHE-HUNSRUECKBusiness Challenge§ Eco-Farming where Better Research = Better Wine§ Partnership between government and local businesses – Environmental friendly agricultural production processes – Pilot operations for cultivation of vine-grapes – Sharing research, statistics and first-hand experience – Accelerate advances in horticultureSolution Description§ Sharing of information across 350 users / 20 locations – Consolidation of disparate data / applications on Domino – XPages enable web access to the data by role / by locationBenefits§ From prototype to production in 6 months – Reducing the amount of time to find location specific information by 50% – Eliminating unwanted / unneeded information reduces search time by 75% © 2013 IBM Corporation
  • IBM Sametime51 © 2013 IBM Corporation
  • Sametime Today Rich Mobility Social Networks Cloud Communications Vantage for IBM Sametime IBM Connections Suite l Malware, SpIM prevention l IBM Sametime Advanced l Real-time inspection & filtering l IBM Sametime Unified Telephony Lite l Event archiving for ediscovery l IBM Connections l Ethical walls & role-based l IBM FileNet Content Manager (limited policies use) New & Enhanced Mobile IBM SmartCloud for Social Apps Business l IOS: Chat & Meetings Now featuring Sametime Meetings l Android: Chat & Meetings l A single, consistent user experience l BlackBerry Meetings l Integrated with Connections Files l Network Health Indicator l Remote Control52 © 2013 IBM Corporation
  • Coming soon: The only solution youll need for desktopvideo Today Future § Basic packet switcher n Highly Scalable, Software MCU § Active speaker switched video n High Definition Continuous Presence Video § H.264 AVC Video Encoding n Industry leading H.264 SVC encoding § Desktop only n Browser, Rich, and Mobile clients § Client-side recording n Server & Client side recording § Single instance deployment model n Geographic distribution with automatic MCU cascading § Only Sametime endpoints n Dial out to audio bridges (via gateway) § Advanced video capabilities require 3rd n Supports Polycom SVC-based hardware end points party solutions n Backward Compatible with older Sametime clients n Maintains existing integration into 3rd party systems53 © 2013 IBM Corporation
  • Mobile audio & video makes Sametime a viable alternative totraditional audio conferencing Voice & Video on mobile devices n Video enabled mobile meetings n Voice & Video chat n Softphone (w SUT or SUT Lite) Mobile meeting enhancements n Additional social integration n Integration with file/document management54 © 2013 IBM Corporation
  • The tightest integration with the industrys leading enterprisesocial networking platform... Today § Presence-enabled Profiles § Sametime status bar in Connections § Shared business card § Ask questions or issue polls to Connection Community members in real time § Save Sametime chat transcript to Activities or Communities § Find shared Activities from Sametime55 © 2013 IBM Corporation
  • ...will just get better Future n Video Chat Widget for Communities n Meetings Widget for Communities n Persistent Group Chat widget for Communities n Integration of Meeting libraries and Connections Files n Search Profiles from Sametime client n Publish announcements as microblog postings56 © 2013 IBM Corporation
  • Communications is more powerful in a Social Business context Tuesday, 3pm “Sametime as a Basis for Social Collaboration” Thursday, 11:15am “Customer Experience in the Contact Center” Wed, 11:15am “Powerful, Engaging, and Visual Social Communications”57 © 2013 IBM Corporation
  • IBM Connections The Foundation Platform for Social Business
  • Agenda Transforming Content with Social IBM IBM Connections Content Business Connections Connections Manager Resources & Platform in Today Tomorrow New features available soon Information Review Key Platform Integrations Tons of demos59 © 2013 IBM Corporation
  • IBMs Social Business LeadershipThe Foundation to deliver “social” Native mobile support for phones and wherever it is required to increase usage tablets and encourage adoptionComprehensive out-of-the-box solution for cloud, on- Pipeline of innovation from IBM Research premises and hybrid allows us to deliver new value fasterWidest range of deployment options to protect existing information technology investments Social meets Business Process – its time for a transformationProven Scalability and Open Standards based architecture Worldwide Market 2X A Leader! Forrester Leader in Aragon IBM is in the leader Leader for 3 years Wave Enterprise Research Globe for quadrant in the Gartner in a row! Social Platform and Enterprise Social Magic Quadrant for Cloud Strategies for Software Social Software in the Online Collaboration Workplace, August Software Vendors 20111Source: Gartner Magic Quadrant for Social Software in the Workplace, August 20112 Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012, Forrester Research, Inc3 Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012.4 Source: Aragon Research Globe for Enterprise Social Software, Aug 2012
  • Social Business delivers value to the organization bycombining core capabilities driving business processtransformation6 © 2013 IBM Corporation1
  • The IBM Platform for Social BusinessEnabling “systems of engagement” solutions
  • Social Business Key Focus Areas© 2013 IBM Corporation
  • IBM Connections l ...is social software, designed to meet the needs of business. l ...empowers business professionals to be more innovative and productive, by helping them identify and build networks of subject matter experts. l ...facilitates the creation of vibrant communities of employees, business partners, and customers where creative ideas can be exchanged that can foster increased business growth. l ...helps teams accomplish their business objectives, whether they are located locally or distributed geographically.
  • Integrated Capabilities of IBM Connections – Today (DEMO later) Home Forums See whats happening across your social Exchange ideas with, and benefit from network the expertise of others Profiles Social Analytics Find the people you need Discover who and what you don’t know via recommendations and metrics Communities Micro-blogging Work with people who share common Reach out for help or share news with roles and expertise, media gallery and your social network ideation Files Bookmarks Post, share, and discover documents, Save, share, and discover bookmarks presentations, images, and more Blogs Wikis Present your own ideas, and learn from Create web content together others Activities Mobile Organize your work and tap your Access Connections anywhere, anytime professional network with mobile & tablet access
  • IBM Connections Single Codestream Across Cloud and On-PremisesIBM SmartCloud IBM IBM Connections PureSystems On-Premises IBM WebSphere Portal
  • What is Social Content Management? Social Networking: Content Management: Person is at the Center Content is at the Center n People are the most valuable n Content is the most valuable asset asset n Content records single version of truth n People make connections n Content - better decisions, faster n People know things n Content feeds business processes n People get work done n People innovate n Content is the collective memory n People create content n Content stays with organization n People drive progress n Content is auditable6 © 2013 IBM Corporation7
  • Social Networking is Collaboration ... … leveraging all IBM Connectionsservices: Profiles - Communities - Files - Wikis - Blogs - Forums - Events Media Gallery - Ideation Blogs - Activities - Activity Stream6 © 2013 IBM Corporation8
  • Social Networking 1: Sharing n Eliminate silos of information by sharing content as well as expertise to accelerate business results n Both enterprise content and social content become discoverable by integrated analytics n Sharing of information across organizational boundaries creates new business opportunities (see ibm.com/social for examples) n Retain organizational knowledge when employees leave n Create a culture of reward and gratification as people become aware of what others are doing6 © 2013 IBM Corporation9
  • Social Networking 2: Liking n Immediate feedback loop honoring the creator of content leading to a culture of Sharing n “Likes” elevate content to allow for viral spreading of useful information across the business n By liking posts or people Connections can make better recommendations on other resources n Useful information becomes widely available instead of lingering in silos7 © 2013 IBM Corporation0
  • Social Networking 3: Commenting n Creating a dialog between users driving faster and more creative ways to develop ideas, concepts and content n History of comments providing context for new colleagues and team members to come up to speed on projects and team work n Interactive and threaded comments drive conversation on content that matters7 © 2013 IBM Corporation1
  • Social Networking 4: Activity Stream, Embedded Experience n Users can opt-in to follow people and content and get updates delivered to their Activity Stream n Embedded Experiences create an in-context interaction with information as it rolls into the Activity Stream n Activity Stream aggregates updates across various services, people, content, information for comprehensive updates of events in the social network n Filtering helps to focus on important events7 © 2013 IBM Corporation2
  • Social Networking 5: See who downloaded n Easily distinguish the most accessed content n Distinguish the most valued contributors n Keep track of who has downloaded which document in what version n The most valuable information floats to the top7 © 2013 IBM Corporation3
  • Content Management is having Control ... … over all documents and content in an organization: Documents - Spreadsheets - Presentations - Movies - Photos7 Audio - Symphony - PDF - COLD - Images - Reports © 2013 IBM Corporation4
  • Content Management 1: Check-in / out n Check-in / out controls who can edit a document n One person at a time can check a document out to make changes to the content n Other users can still open and view content or leave comments n Confidence in always having the single version of the truth ─ Never lose your changes ─ Coordinates user collaboration7 © 2013 IBM Corporation5
  • Content Management 2: Folders and Taxonomies n Folder hierarchies represent the traditional way of organizing content and are still widely used to provide a logical structure for finding information n Metadata is a better way to describe the content and context to each document n Document Classes define what metadata fields are best suited for each type of content n A metadata taxonomy creates organized hierarchies of document classes and metadata to file content in multiple branches7 © 2013 IBM Corporation6
  • Content Management 3: Approval Routing n Content often needs further review before uploading a final version to a broader audience n Approver role available for validating content n Support for single or multiple approvers, and ad-hoc nomination of additional approvers on a case-by-case basis n The review and approval routing ensures relevant content is also approved and therefore trusted content7 © 2013 IBM Corporation7
  • Content Management 4: Version Control n Need to keep track of changes by keeping old versions as new ones are created n Users create new versions of content without fear of losing or overwriting previous versions n Previous versions available to revert back to at any time n Comments document changes in each version n Easily distinguish between drafts and approved versions7 © 2013 IBM Corporation8
  • Content Management 5: Access Control n Clear distinction between roles is required to create trusted content (Reader, Author, Editor, Approver) n Access to sensitive information must be restricted to only those who “need-to-know” n Documents must not be displayed in searches performed by those who do not have read access to restricted documents7 © 2013 IBM Corporation9
  • Social Content Management is Collaboration ... … across all People and Content: IBM Connections Content80 © 2013 IBM Corporation Manager
  • The New Enhanced Connections Suite
  • Driving Customer Insight & Loyalty, Innovation with Social SoftwareSocial project at Isbank TurkeyCustomer Pain: Organizations – banks, insurance companies, manufacturing and retail and government organizations – are increasing concerned about their ‘social media strategy. This is always a conversation starter, because it is happening in front of their eyes, and most do not have a complete understanding or strategy. These organizations are concerned because this is where their customers are, and they need to reach, engage and serve their customers in this new way.Buying Agenda: While many customers start by examining their social media strategy, it is imperative that they become savvy users of social networking. Customers arebuying in anticipation of creating communities and sharing areas for customers, select customers or partner value chains. Most start by implementing and understandingsocial impact internally, and then proceed externally. Customers buying externally buy larger license amounts, and are not constrained to internal user counts.IBM Solution: IBM Connections (Suite and CCM), IBM Customer Experience Suite, IBM Employee Experience Suite, IBM Sametime, MDM, Unica, Sterling Commerce,WebSphere Commerce and SPSS form the key building blocks for a consistent multi-channel integration solution for Content, Data, Reporting and Social interactions.Value proposition: Retail/Corp Banking Directors, Life/Non-Life Insurance Directors, Mobile/Internet Telco Directors; Marketing & Sales; and Customer Service can growthe business by understanding, reaching, attracting and retaining more customers across all channels.1. Increase Customer Centricity driven by CRM/Call Center/Campaign/Web modernization projects, providing high-touch experiences across channels; automaticallyidentifying people with expertise to address customer inquiries; and providing personalized products and information to and info about customers in a highly personal andeven collaborative way2. Increase customer loyalty by making it easy for customers, partners and agents to work with the company; and providing richer environments for partners and agents tointeract with their customers and to become preferred vendors for non-captive agents3. Drive better products and better promotions by creating customer to customer, and customer to employee interactions, allowing experts from inside and outside thecompany to impact and improve products, services and channels. Impact the companies social media strategy by becoming connected and interactive with a new audienceof tippers, citizens, advocates, etc.Use Cases: Use cases revolve around getting customers BACK from social media sites and creating engaging experiences1.Creating interactive conversations with customers2.Bringing Social Media users back to your website3.‘Customer sourcing’ your product development and marketing4.Creating engaging experiences5.Reducing IT cost via multi channel & mobile strategy6.Creating a Nimble WorkforceTarget audience:Product Mgt: Retail Banking Directors, Life/Non-Life Insurance Directors, Mobile/Internet Telco Directors, Citizen initiative directorsSecondary: CMO, Head of Sales or e-Commerce, Head of Customer Care, CIO, Modernisation Program Directors, Social Media Managers See w3-103.ibm.com/software/xl/portal/content?synKey=Y476998V15779I23 for the Multi-Channel Sales Kit © 2012 IBM Corporation
  • Whats New in IBM Connections 4.5
  • IBM Connections 4.5Fostering community centric collaboration Preview files without downloading Print and present full screen directly from Preview mode Expanded community support with Blogs, Ideation, and Wikis Native access to files with your mobile devicehttp://ibmcloud.com/social84 © 2013 IBM Corporation
  • IBM Connections 4.5 @ mention anyone in privateDrive the engagement by following conversation easier messages, including private references to non-members Quick view of all status updates or comments targeted @ you Filter or search on any @ mentions of any user Follow-up on questions with a consolidated view of all your @ mentions directed at others85 Designs Subject to Change
  • Community Ideation Manage ideas in aHarvest and execute ideas faster spreadsheet or other productBrowse new ideas withthe Open Ideas ViewMerge duplicates tostreamline votingLock comments &votes on graduatedideas.Export ideas to CSVChoose to show newideas first by default Focus participants on voting on open ideas Designs Subject to Change
  • Community Forums Like a forum topicHarvest and execute ideas faster to share it with your followers. Sort to view most “liked” topics in a Forum or across forums. Designs Subject to Change
  • Community Surveys Polls Surveys / and PollsPowered by Forms Experience Builder Results shown after submission Question-based authoring directly from Communities Designs Subject to Change
  • Notes 9 Social Edition Your choice of toolsIBM Connections content is directly accessible from Notes 9Full Activity Stream with embedded applications as a tab or in the side-barRight click on any email to view most recent Activity Stream updates for the senderInteract with IBM Connections notifications from your inbox using embedded applications Designs Subject to Change
  • Anytime,Mobile Apps anyplace access to your networkEngaging reading experience thatis interactive and customized.Discover people and informationrelated to you and your interestsAccess important informationoffline. Sync data whenreconnected to the network.Securely browse content in youractivity stream for a quicksnapshot of activity within yournetwork.Trending topics to filter the streamfor areas of interest.Expand your social knowledgewith integration from externalsocial systems (e.g. Twitter, andFacebook) Designs subject to change
  • SmartCloud ConnectionsUpdatesAdvancing collaboration in the cloudPost a status messageinforming your network of whatyou are doingShare and personalize StatusUpdates and Files using theshare buttonRepost interesting content fromyour network in one clickUpload images and videos forviewing inlineNative mobile app updatesAccess and upload files viaWindows Explorer and MicrosoftOffice (Word, PowerPoint,Excel) Designs Subject to Change
  • IBM Connections Content Manager 4.5 Social content management, collaboration and discovery
  • Key Definitions for Content and Document Management Document Management Document Management describes a solution to manage documents. This term was used to describe electronic office documents and that they needed to be stored so users could access the most recent version and multiple authors could work on a document without deleting each others edits. Content Management Content Management is an evolution of Document Management as it became clear that content was more than just office documents. Think of Web Content (HTML), scanned paper documents, video, audio to name a few. Content Libraries Libraries are content management solutions embedded into other applications, for example an IBM Connections Community can surface a document library that is stored in a separate back-end like IBM FileNet, Lotus Quickr or Microsoft SharePoint. Enterprise Content Management (ECM) Enterprise Content Management is the most advanced and complete form of Content Management. It includes the Content Management capabilities along with enterprise class scalability. With that comes a robust back- end that is used to build custom content services for other applications like ERP, CRM, BPM and more. © 2013 IBM Corporation
  • Configurable Views Count and sort by number of Likes and Nested Downloads folders Check in/out documents Trash can for “soft” delete© 2013 IBM Corporation
  • Select Document type Provide additional metadata© 2013 IBM Corporation
  • Breadcrumb trail Like or Unlike a document Document types and extended Metadata Threaded Comments, keeping version context© 2013 IBM Corporation
  • Document currently being checked out See who is reviewing© 2013 IBM Corporation
  • IBM Connections Content Manager Draft is only available to author or reviewer Approved versions andcurrent drafts are displayed © 2013 IBM Corporation
  • IBM Connections Content Manager at a glance IBM Connections Content Manager provides a rich social content and document management experience inside IBM Connections Communities n IBM Connections Content Manager (CCM) is an add-on to IBM Connections n Fully integrated social features, e.g. Tags, Likes, Download Count, Following n Traditional Content Management features, e.g. Check in/out, Approval Routing, Nested Folders, Full-Text and Metadata Search, Document Types and Metadata n Content Management becomes as easy to use as Social Tools n Fully integrated into the Activity Stream n Provides migration tool for documents in a Quickr Document Library to be moved into CCM9 © 2013 IBM Corporation9
  • Make Your Microsoft® Stack More Social with IBM Connections100 © 2013 IBM Corporation
  • Bringing Social Collaboration to your Microsoft Stack§ IBM Connections integrates social collaboration into many of your Microsoft applications – IBM Connections Files, Profiles, Communities, and News with Microsoft Outlook – IBM® Connections® Mail® with Microsoft® Exchange® – IBM Connections Files, Profiles, Communities, and Activities with Microsoft® Windows® Explorer® – IBM Connections Files, Blogs, Profiles and Wikis with Microsoft® Office® – Microsoft® SharePoint® Files with IBM Connections Communities – IBM Connections Profiles, tags, and search with Microsoft SharePoint 101 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft OutlookBringing social collaboration to your Outlook emaillIncrease user adoption – lIntegrated user experience lEasy to install – the socialprovide users the ability to – social features are natively capabilities are provided viaaccess their social information integrated into the ribbon an easy to install plug-inand act on it, directly from menu as well as via the side providing you access to thetheir Outlook client. shelf. information in your social network.102 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft OutlookFiles § Directly access documents stored in IBM Connections Files § Perform most file operations directly from the sidebar – e.g. Sharing, pinning, following, commenting, etc. § Move email attachments directly to Files to get attachments out of their inbox § Drag and drop files into email messages to be included as attachments or as links to be sent103 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft OutlookCommunities § View any of their communities from directly § View community files directly from the sidebar and perform most file operations on those files – e.g. Move files between the community and email § View community scoped status updates and activity stream events § Follow, stop following or leave a community from the sidebar § Find communities via search by text based search on the community names104 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft OutlookUpdates § View status updates directly from the sidebar § View and directly access content about which the update addresses § Ability to like and comment on updates directly from the sidebar § Filter their updates view by specifying filter text or by update type (status update, wiki updates, blog updates etc.) § Post status updates directly from the sidebar105 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft OutlookProfiles § View your network contacts directly from the sidebar § Ability to have suggested colleagues to users network, based on email and IM collaboration history § View their pending network invitations and outstanding invitation confirmations § Ability drill into a colleagues profiles card directly from the sidebar § Send end email to, invite, and follow colleagues § Post updates to their status directly from the sidebar106 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft Outlook®System Requirements § The IBM Connections Plug-In for Microsoft Outlook will run against IBM Connections 4.0 § The IBM Connections Plug-In for Microsoft Outlook will require Windows 7 (32 or 64 bit) and Microsoft Outlook 2010 and Microsoft Outlook 2007 (32 or 64-bit) § The IBM Connections Plug-In for Microsoft Outlook will be generally available on March 31st 2013 § The IBM Connections Plug-In for Microsoft Outlook can be installed manually by end users if allowed be provisioned remotely by an administrator § The IBM Connections Plug-In for Microsoft Outlook supports the following authentication schemes – Integrated Windows Authentication – Siteminder (Some Customer Siteminder configurations will require a custom authentication handler to be written) – Basic Authentication107 © 2013 IBM Corporation
  • IBM Connections MailMicrosoft Exchange email without ever leaving IBM Connections Access via mail and calendar dropdowns on navigator108 © 2013 IBM Corporation
  • IBM Connections MailPerform essential mail tasks § Compose a new message § Address messages to contacts in your Connections network, plus contacts in your IBM Notes® or Microsoft® Outlook® contacts list § Refresh your inbox § Find messages in your inbox § Mark messages for follow-up § Preview, Reply, Reply to All, Forward or Delete § See message-type icons, replied/forwarded indicators, attachments, message flags, etc. § Launch into full mail experience (currently, iNotes only)109 © 2013 IBM Corporation
  • IBM Connections MailSystem Requirements § Delivered in September, 2012, to be used in conjunction with IBM Connections 4.0 § Initial functionality focused primarily on messaging capabilities: – View and compose mail message (including rich text editing, spell check, etc.) – Signatures, addressing and directory search – Mail “badge” provides visual indication of new content – IBM Connections Files integration – Support for embedded experiences – View one-day calendar and individual entries – Security features – Ability to launch “primary” messaging client – e.g., iNotes [only] § Supported back-ends: Domino 8.5.3 FP3, Microsoft® Exchange® 2007 / 2010 – IBM SmartCloud® and other back-end systems targeted for future releases § Fully accessible solution (WCAG 2.0 AA and Section 508-compliant)110 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft WindowsMicrosoft Windows Explorer § Access personal files, shared files, and community files directly from their Windows Explorer file system view § Perform most “social” operations directly from Explorer111 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft WindowsMicrosoft Windows Explorer § Ability edit documents and publish them back to Connections directly from Windows Explorer § Access a colleagues business card directly from Windows Explorer § Ability to add any file in the file system directly to Connections Files, Activities, Communities or Wikis directly from Windows Explorer112 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft WindowsMicrosoft Office § Ability to save Word, PowerPoint and Excel documents from the IBM Connections ribbon interface in Microsoft Office § Ability to insert a Connections profile or bookmark into any Office document from the ribbon113 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft Windows § Ability to save Word, PowerPoint and Excel documents from the BackStage interface in Microsoft Office114 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft Windows®System Requirements § IBM Connections Plug-In for Microsoft Windows can be installed and configured manually by end users or deployed remotely by a desktop administrator § Available on the IBM Collaborations Solutions Catalog on Greenhouse – https://greenhouse.lotus.com/plugins/plugincatalog.nsf/assetDetails.xsp?action=editDo cument&documentId=8AE593DC335311DE852579C2006D6F66 § Supported back-ends: IBM Connections 4.0 and IBM Connections 3.0.1.1 § Microsoft Windows XP SP3 (32-bit), Windows Vista (32-bit), Windows 7 SP1 (32- bit, 64-bit) § Microsoft Office 2007 Standard or higher (32-bit), 2010 Standard or higher (32, 64-bit)115 © 2013 IBM Corporation
  • IBM Connections Plug-In for Microsoft SharePoint®Microsoft SharePoint § Ability to open and add Files to Microsoft SharePoint® from within a Connections Community § Ability to interact with a colleagues business card, navigate the Connections tag cloud and search for users all from within a Sharepoint site.116 © 2013 IBM Corporation
  • Exceptional WEB Experience
  • IBM Web Experience Cuts Across High Value Segmentsof Smarter PlanetWith particular affinity to Smarter Commerce & Social Business Business Smarter Social Smarter Watson Analytics Commerce Business Cities Solutions & Optimization IBM Web Experience118
  • Exceptional Web Experiences Essential for Better Business Outcomes Social Portal, Employee Engagement WorkplaceCitizen Engagement Company web presence,Ease tax filings CHRO Buy, Market, Sell, ServiceEmergency readiness Demand Generation,Education advancement On-line SalesFood Safety CMO Officials Brand LoyaltyTransport Systems Exceptional Web Experiences Business Unit Service/ On-line Banking, Executive Support Patient Portal Optimizing Self Service, Claim Processing CIO Call Center Integrate/migrate existing applications, Streamline IT operations, enhance employee experience
  • MULTI CHANNEL INTEGRATION1. How many different websites and channels from your company do your site visitors interact with?2. Do you publish content to social channels (such as Twitter or Facebook)?3. Do your divisions or brands have different online properties than corporate?4. Is the experience (look and feel, online services, content) that customers have on mobile phones, tablets etc the same as the web site?5. How do you create modern Web interfaces to backend applications?6. How much time do you spend maintaining different sites?7. Do site visitors complain that they can’t find the information that they need about products, services, and promotions? Or do they visit your site and leave immediately?8. Who are the most important segments or groups that your business needs to succeed with for revenue/profitability?9. Do you change or personalize online experiences to specific customer segments by channel or device?10. What if now you could deliver personalized experiences with targeted content that helped users find, act, and purchase more effectively on any device, on any channel? What would that mean to your revenue, profitability and customer satisfaction?11. Can a site visitor start a process on mobile, move to tablet, and finish the process on the web site?12. Can your business owners easily make changes in content in a streamlined, managed way – to make a change once, and publish it across all the sites and channels?13. What changes do you plan to make to your digital business in the future? Will you be able to make those changes efficiently with current tools you have for websites now?
  • Why Now? #1 Infrastructure Complexity A traditional, “build-it-With a traditional, “build-it- yourself” approach toyourself” approach to multi- multi-channel managementchannel management, each inevitably results in:existing, in-process, or futureweb or mobile channel Disparate environmentsrepresents: ll Request for Information (RFI) l Slow initial deploymentsl Vendor/BP solution briefings l Complex upgradesl Request for Proposal (RFP) or l A need for highly specialized Tender skillsl Complex proposal/solution l Gross version dependencies evaluationsl IT/LoB budget negotiations l Server/application availability problemsl Time consuming politicsl Vendor selectionl Complex procurement phasel ... The time from identified business need to solution deployment is unacceptable Meanwhile, each new channel/device is driving increased complexity
  • Why Now?#2 Out of Control Costs 76% “76% of IT budgets today are spent on maintenance, leaving only 24% for new investments” Forrester Research * Actual customer multi-channel topology What happens when this number reaches 80%, 90%, 95%? Right, game over.
  • Why Now?#2 Out of Control Costs (contd) 2012 In 2012, the cost of maintaining a traditional, “build-it-yourself” multi- channel environment has finally caught up with us ... This problem has developed over many years but has become acute in 2012
  • Why Now?#3 Significantly Increased Demand By 2014, nearly 50% of all applications supported by IT will be web or mobile-web (up from 39% in 2009) Forrester Research: "A Tidal Wave of Dynamic Web Content Is Coming — How Will You Respond?" (March 2012) How will you cope with demand growth for web & mobile channels?
  • Why Now?#4 Quantifiable Opportunityl An “Exceptional Web Experience” provides * : • 400% higher visit-to-lead conversion rate • 200% higher visit-to-order conversion rate • 41% lower page abandonment rates • 16.6% more customers who are likely to recommend products and services • 15.8% fewer customers lost to competitors • 14.4% more customers who show repeat purchase interest * Forrester Research: Best Practices In User Experience Design (September 2011) For an increasing number of businesses, web/mobile is their primary route to market
  • Why Now?#5 Technical problem = Business problem In 2012, what was a technical problem has become an urgent business problem ... l No 360° view of the customer l No consistent view of YOU to your customers and partners l No capacity to meet accelerating business need for new channels/devices and updates/improvements To compete, LoB will need increasingly exceptional web & mobile channels
  • Why Now?But really, it comes down to this ... The key is to use a budgeted project to start bending the cost curve
  • Choose “Buy” … Its the right move A modern, purpose-built, multi-channel management infrastructure solution offers: * l 29% lower 5-year TCO for web/mobile apps * l 38% lower labor costs for web/mobile apps l Every $1 spent on IBM xWebX = $4.80 in labor cost avoidance * * l 45% faster initial deployments * l 78% faster subsequent deployments * l 28% increase in server/application availability * IDC: “The IBM [xWebX] Advantage” (August 2010) Invest in IBM xWebX and start moving toward sustainability
  • IBMs Exceptional Web Experience StrategyOne Robust, Integrated Platform – Built For Flexibilityl Integrated – Speed time to market with a Social Media core platforml Open – Leverage & extend existing data sources through robust integration Mobile Content Rich Media capabilities Portall Social – Drive innovation & improve Exceptional Web collaboration thru socially-infused Security Experience Search experiencesl Instrumented – Support evidence-based Commerce decision making through analytics Analytics Integrationl Contextual – Increase customer satisfaction by with experiences tailored to a Personalization users location, attributes, preferences, device, behaviors.l Flexible – adapt to handle the latest Our vision is to help you realize advancements + technology changes the “art of the possible” for engaging your constituents on the web © 2013 IBM Corporation
  • Integrating seamlessly with existing technology andproviding secure multi-channel/mobile delivery Employees Customers Mobile Browser Internal Lines of Business Kiosks Applications Personalized Role Based Contextual Content Cloud Multi-Channel Delivery Collaboration Capabilities Consumer Applications Self Service Dynamic Secure © 2013 IBM Corporation
  • IBMs vision for online experiences delivered..... IBMs Vision for Exceptional Multichannel Online Experiences Bringing together the essential capabilities to create, manage, and deliver powerful multichannel web experiences IBM Customer Experience Suite IBM Intranet Experience Suite Business is driven by relationships Todays office is everywhere Content / Social Mobile Rich Media Analytics Personalization Integratio Search Security n © 2013 IBM Corporation
  • Integrating social with applications and processes inthe right context drives actions and resultsSimple to use slider to Meaningful social contentscope page content and file recommendations based on context and tasksIntuitive visualizationfrom enterprise data forrapid insights © 2013 IBM Corporation
  • IBM Multi channel Capabilities in Action Utilize social features to engage people more effectively Deliver rich and consistent multi-channel experiences anywhere Create engaging websites faster with syndication & management across channels and websites Optimize engagement with targeted content across devices with integrated web and social analytics Personalization to build targeted experiences that are custom fit to each user and device Capture feedback from customers & rapidly automate processes through dynamic web forms across mobile devices Improve productivity by integrating disparate apps into one cohesive experience optimized to each device Improve experience and satisfaction with integrated search across disparate sources for easier mobile consumption133 Increase trust with robust security to deliver proven and © 2013 IBM Corporation effective information and services across all devices
  • Deliver rich and consistent multi-channel experiences anywhere with a Responsive Approach for All Sites A combination of device width, resolution, and device type triggers changesThe information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only andmay not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any featuresor functionality described for our products remains at our sole discretion
  • Delighting clients and better engaging employees generates more successful business outcomes Increase Visibility Can increases website traffic by 145 million visits (6) Improve Customer Service Speeds up Product Can achieve 5% reduction in Development customer defection rate increasing profits by up to 68% (2) Can develop and bring new products to market in 1/3 time (3) Increases Sales Can increase sales manager revenue by 40% and improve Increases Marketing efficiency by up to 50% (1) Can achieve 100% increase in market exposure (4) Maximizes Employee Reduces Employee Productivity Turnover Can retain the knowledge of seasonal staff within the company, and thus Can reduce turnover, highly engaged increase customer satisfaction in our employees are 87% less likely to leave resorts (7) their organizations than highly disengaged employees(5)Source 1: VCC case study, Source 2:Bain & Co , Source 3: Cemex case study, Source 4. Amadori case studySource 5:Independent Study by The Corporate Executive Board, 2004, Source 6 Cars.com Case study, Source 7 Robinson Club
  • Triglav Insurance (Slovenia) – Intranet, B2B and B2C websitesIndustryInsuranceChallenge Triglav - Won 2012 WEBSI Award for• Zavarovalnica Triglav d.d had a business requirement Best Slovenian B2B and B2C to improve communications with clients and investors, websites strengthen linkages between its corporate subsidiaries and increase productivity Customer Profile Solution • Ljubljana, Slovenia-based insurance and• IBM Websphere Portal, IBM Web Content Management financial group, exist over 110 years • Leading and growing insurance- Results financial group in Slovenia and one of the•New, fresh and intuitive web intranet, extranet and leading groups in South-East Europeinternet portals•Greatly improved user experience, increased uservisits, and productive interactions on their B2B and B2Cwebsites.•Cost reduction of managing the platform and contentauthoring maintenance: simplified user registration,allowing access and ease-of-use single sign-on toapplications now integrated•Plans to include additional applications and socialservices in the future. External portals: http://triglav.si , http://www.triglav.eu/en/
  • Clients Present Exceptional Web Experience Successes @ Connect2013, Include: myCigna InformationWeek recently named Cignas customer online health care cost Jyske Bank and quality capabilities on myCigna.com one of the top ten innovations of The Jyske Bank business and technical team leads will share how they achieved 2012. Learn how Cigna leverages IBM WebSphere® Portal to continually their goals to deliver modern, responsive web presences with mobile services provide an exceptional web experience for their customers. across more than twenty legacy banking web sites, with reduced costs. Horizon Healthcare Services Slumberland Furniture Horizon leverages IBM WebSphere Portal to deliver a more personalized With 125 stores across 12 states and a 14-person IT department, Slumberland experience empowering business users to seamlessly and quickly reach recently implemented an Exceptional Work Experience – built with IBM customers. Next up is integration with WebSphere Commerce, IBM Connections, IBM Web Content Manager, WebSphere Portal, and Genus Media Connections and IBM Worklight -- which will provide an exceptional, Upshot - revamping its merchandising processes and socially enabling mission- collaborative marketplace at the forefront of healthcare in the future. critical applications, in their employee portal. Screen Images and Names not to be redistributed
  • SmartCloud for Social Business138 © 2013 IBM Corporation
  • The ever-expanding IBM cloud portfolio Software as a Service (SaaS) Social Smarter Smarter Smarter Business Analytics Commerce Cities Platform as a Service (PaaS) SmartCloud Application Services Infrastructure as a Service (IaaS) SmartCloud Enterprise SmartCloud Enterprise +139 © 2013 IBM Corporation
  • A growing portfolio of social business cloud solutions SmartCloud Engage Employment Branding Recruitment Solutions SmartCloud Meetings Recruitment Technology SmartCloud Notes Assessments SmartCloud Connections Compensation SmartCloud Archiving Essentials Onboarding SmartCloud Docs Learning SmartCloud for Government Performance Management Leadership Solutions Employee Surveys Social Solutions Government Solutions140 © 2013 IBM Corporation
  • IBM SmartCloud Notes Offerings SmartCloud Notes SmartCloud Notes SmartCloud Engage Entry Advanced SmartCloud Notes web SmartCloud Notes web, SmartCloud Notes web, Mail Browser Only Notes and IMAP Notes and IMAP SmartCloud Notes web SmartCloud Notes web SmartCloud Notes web Calendar Browser Only and Notes and Notes Storage 1GB 25GB 5GB Engage, 25GB Mail Client License Browser Access Only IBM Notes® Included IBM Notes® Included Service IM IM Notes, IM and Traveler Entitlements ISSC or BP ISSC or BP Move Mail Data Not Available services available services available Disaster Recovery Included Included Included Archive Essentials Archive Essentials Archive Essentials Archive Offerings Optional Optional Optional for mail only Traveler Optional, SC Traveler included, Mobile Offerings Traveler Optional BlackBerry Optional BlackBerry Optional141 © 2013 IBM Corporation 120
  • SmartCloud Notes 2012 Enhancements 2013 Enhancements being considered § IMAP client support n Provide OneUI for SmartCloud Notes web § Display web and or Notes links in n Notes/iNotes/Traveler 9.0 support SmartCloud Notes web n Support for SCSB Connections Mail § Prevent automatic mail forwarding n Password sync from web to Notes client § Retention enhancements, option to n SCN web name picker enhancements prevent deletion of specified user-created n Customized forms extension files folders n NRPC session logging § Admin option to upload the Notes ID to n Traveler high availability the Vault, to set a Notes client ID password expiration n Mail logging enhancements § Traveler option for partial wipe of device, n API access to mail and calendar data security option so that IP range limit settings do not prevent mobile access n Rooms and resources in the service § Administration APIs to enable Mobile Device Management (MDM) applications n Support for inbound SMTP relay n Granular controls for varying levels of administration142 © 2013 IBM Corporation
  • IBM Social documents strategy: When and where you need documents in context l Easily share your documents with Apache OpenOffice, IBM Docs and IBM Docs Mobile via your social networks l Seamless, high fidelity interoperability based on the Open Document Format l Interoperability support for OOXML and MS-Office Binary file formats IBM Docs Mobile IBM Docs lLight weight Web editing tools enabling ongoing composition and sharing of most up to date documents Mobile device support ideal lCo-editing synchronously and/or for review, comment, and asynchronously presentation of documents Social document experience: l with convenience and efficiency on the go. l publishing to activity streams l Light weight editing l Review comment; quick l commenting & discussions updates l Instant collaboration on all content Apache OpenOffice + IBM Extensions Full featured desktop editors for the most efficient way to create rich, complex documents from business data, includes (6) robust editors for documents, spreadsheets, presentations, mathematics, drawing and lightweight database. 143 © 2013 IBM Corporation
  • Customers Achieving Success With IBM
  • Honolulu Police Department(Using Domino for Applications) • Project Objectives – The purpose is to provide a time-saving and convenient alternative to reporting certain types of incidents and crimes in person – Online reporting should enable the public to initiate certain lower priority reports on their own schedule, making it more convenient and eliminating the uncertainty of waiting for an officer to be available • What Business Value Was Delivered – 24/7 accessible, fully web based self-service crime reporting application that supports multiple and varied forms based non-911 incident types – Increased efficiency for incident screening and internal routing to HPD personnel – Domino based development platform model that supports an extendable & customizable workflow with robust integration capabilities – Quantifiable time & cost savings through the reduction of travel for officers/investigators • To See More – http://policereport.honolulu.gov/ © 2013 IBM Corporation
  • Challenges - Fast and consistent dispatch comms - Multi agency coordination during emergencies - Large event incident management covering weather, terrorism, utilities etc.. Benefits - deliver radio communication clearly in both one-to-one and one-to-many situations in an open area environment without disrupting the environment or increasing the number of radios used - enable functionality, such as teleconferencing, expertise location and group chat for users who are not traditionally accustomed to using them - decrease response times and increase accuracy of responders in the field by providing new situational awareness for the command chain that could support more intelligent tactical decisions.146
  • KENEXA147 © 2013 IBM Corporation
  • Business leaders face increasing pressure in the global war for talent Sales & Customer Service • Quickly staff the right sales roles • Ensure my sales force is armed with latest expertise Offering Development • Cultivate a sales force of high • Staff each core development team performers to close more high with the right expertise value business, faster • Tap into new sources of innovative ideas Chief People Officer/HR • Make analytic-based decisions that bring the most value • Attract, develop and retain the brightest talent • Engage and empower employees to make a great impact • Link talent to business performance and outcomes $2M 45% 2/3 savings in recruitment reduction in training time by time saved bringing new costs from use of addressing knowledge gaps products to market by predictive modeling in with the right training at the collaborating globally3 hiring practices1 right time2Source 1: Apollo Group Case Study; Source 2: US Navy Case Study; Source 3: Cemex Case Study
  • Its AboutTWO THINGS 1. Select more like your very best performers. 1. Maximize the performance of those individuals. Legacy Market CategoriesTalent Management Survey AssessmentCompensation Leadership RPO
  • A Smarter Workforce DefinedLeaders and employees transforming organizations for business advantage in threesignificant waysMotivate AttractBuild a workforce of innovative Attract and recruit top talent leaders and teams that solve and source the best problems together— people for your culture resulting in stronger and business needs. engagement, increased productivity and higher Land the perfect job: profit. Employee strengths, careerMake an impact: aspirations, andEmployees are motivated to personality are matched outperform, using tools to to the role and company measure their progress, & culture. transform the organization & their careers. Empower A Smarter Workforce has Empower employees to hit the ground running and employees who are: to continually learn and develop their skills so that they can make the greatest impact. Motivated, Committed, Loyal, Productive, Creative, Hit the ground running: Proactive, High Value Employees are empowered with the right tools and easily connect to expertise across the organization to grow their skills and start contributing immediately.
  • Solutions for a Smarter Workforce Survey Sourcing Measuring and Attracting the right talent improving for the right job organizational performance RPO TransformingLeadership organizationsAssessing & Developing one hire at a time Driving company performance one leader at a time Compensation Optimize investment and retain key employees Talent Management Enabling talent to grow Assessments and organizations to prosper Identifying talent and enabling it early
  • We have what theOTHER GUYS DON’T Unprecedented Reach Software, data, consulting, process outsourcing and research to impact the workforce and deliver exceptional business results Unmatched Expertise Industry leading insights into the science of human behavior, deep expertise in talent management. Unparalleled Capabilities Big data analytics plus a social networking and collaboration platform that integrates with how people work.
  • MAKING THE VISION COME TO LIFE SMARTER WORKFORCE WILL REQUIRE SMARTER HR
  • Focus on Cloud Symmetry … On-Premises Cloud – 2012 Cloud – 2013+ Sametime Sametime Realtime Meetings Meetings Sametime Sametime Instant Messaging Instant Messaging Social Files Files Common Components Activities Activities for On-Premises and Cloud Communities Communities Blogs Blogs Wikis Wikis Dashboard & Dashboard & Activity Stream Activity Stream Profiles Profiles SC Profiles Mail Notes/Domino Notes/Domino Notes Social Edition Web Editing IBM Docs (Beta) IBM Docs
  • Thank you!155 © 2013 IBM Corporation
  • Legal disclaimer © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. All references to Greenwell refer to a fictitious company and are used for illustration purposes only.156 © 2013 IBM Corporation