Iskander Business Partner GmbH

crm sales customer service automotive marketing upselling online automobil telecommunications multichannel telekommunikation kundenlebenszyklus social media télécommunications connectivity ehealth connected car dealership lead management effizienz contact center customer customer management chats and forums customer satisfaction customer support email verständlichkeit kommunikation nettowert transaktionen clv neukunden bestandskunden planning akquise planung cross-selling proposition produktmanagement customer experience lead digital profile acquisition esim smartdevices wearables telco smartwatch health comparison communication website car commoditization mehrwertdienste telecommunications value added services innovation internet tools collaboration ibp verizon dtag smart devices energy entertainment connected home security qivicon smart home connected devices touchpoints autohändler digital transformation big data vodafone o2 telefonica deutsche telekom e-plus sk telecom management consulting iskander mobile mno lte (telecommunication) korea richtlinie digitale agenda kroos preise pricing partnering verordnung strategie regulation roaming studie consumer electronics pr sales optimierung kanalbruch salesoptimierung vertriebskanal e-commerce einzelhandel online retail online handel omni channel cross-channel toyota mitsubishi online marketing mazda audi hyundai nissan kia vw renault citroen profit center inbound hotline mehrwert vertrieb crossselling mobile communications times consulting project management product management wertmanagement produkte kosten kostentreiber kanäle self service digitisation revenue arpu mvno prepaid call centre process optimization process improvement service channels customer relationship management anleitungen hix ranking agb faq customer care zufriedenheit hohenheim-index service kaufentscheidung lbs marketing strategy soziale netze location based services social media strategy tablet cloud services anwender smartphone unternehmen it-neuerungen app software-tools user experience proposition development proposition management heat map cex netzabdeckung fehler wachstum cloud mitarbeiter consumeration byod apps it risiko zahlungsuasfall bonität prozess umsetzung prozesse produkt zielgruppe idea generation segmentierung mobile finance best practice mobile wallet nfc analytics netzausbau goodwill gutschriften kulanz geschäftsmodelle kundenbeziehung telko