IBM Smarter Workforce Summit Toronto 2015: Diane Gherson, Chief Human Resources Officer, IBM, presents: HR at a Turning Point

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HR at a Turning Point
Diane Gherson
Chief Human Resources Officer, IBM

2. © Copyright IBM Corporation 20152
The IBM Strategy reflects our culture of reinvention
Make
markets by
transforming
industries
and
professions
with data
Remake
enterprise IT
for the era of
cloud
Enable
systems of
engagement
for enterprises
and lead by
example

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Forces for modernization of HR
Power to
Consumers
Networked
workforce
Transparent
cultures
Independent
worker
Speed
of agile
workforce

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Predictive and
prescriptive analytics to
optimize the workforce
and differentiate the client
experience
Flexibility to create new
capability with speed
making rapid innovation
possible
Personalize, interact,
anticipate and respond,
creating an irresistible
experience
MobileBusiness Analytics Cloud Social
How is HR adapting to these shifts?
Implications for HR

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Talent Analytics Come to Center Stage
Level 4: Predictive Analytics
Level 3: Advanced Analytics
Level 2: Advanced Reporting
Level 1: Operational Reporting

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Retention Case Selection
Action Optimization—Identify retention
cases and targeted actions to retain
them
Attrition
Which employees are most likely
to leave? What kind of actions,
programs and investments will
reduce attrition in the most
effective way?
How likely is each person to
leave, and why?
Attrition Hot Spots
Identify high-attrition clusters
Derive attrition “rules”
Estimate FUTURE attrition
Understand response to incentives
How well-connected are
those employees most likely
to leave?
What actions will yield
the best outcomes?
Predictive Analytics

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IBM Expertise – Be an expert, find an expert
Combines the power of social business,
mobile, and Design Thinking to leverage
expertise information from both IBM
Connections and enterprise assessments to
rapidly surface experts based on key word
searches
IBM Expertise allows IBMers to reach beyond their personal
networks and access the collective knowledge of IBM

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Shifting from HR processes to employee experiences
FROM TO
Highly efficient programs
Standardization of people
practices
Program rollouts
Outcome-based End-to-end
experience designs
Individually optimized,
Personally recognized
Continuous feedback loops

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Social Onboarding

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Social engagement and Analytics
Daily
Pulse
Social
Pulse
Mini
Pulse
Survey
Analytics
Social
Analytics

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Process Efficiency
Globalization
Re-imagining HR
Design Excellence
Irresistible People System

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Thank You
Welcome to the Smarter
Workforce Summit!