Digital Austria = best practice in eEuropeeGovernment in Austria = Organisation + Implementation                         +...
did you know…?                                         how we manage change…?The first computer in Europe to workentirely ...
sustainability…?                            Federal Government                              Digital Austria      Managemen...
Collaboration       Participation      Ambient Assisted Living  Open Data/Gov               Social Engineering   critical ...
who/where are our customers…?                           • since 2010 more mobile than fixed broadband                     ...
big goal – paperless office…?one-stop-shop portals   central registers - eBackoffice   electronic delivery service        ...
personalized -/ live situational services                                                Business Portal (usp.gv.at) – sin...
eIdentity – it‘s me• mobile phone signature (since 2009)• smart cards (since 2003):• health insurance cards: 100 % coverag...
EU „large scale“ pilots? Electronic Procurement Large Scale Pilot PEPPOL  Large Scale Pilot PEPPOL     www.peppol.eu    El...
ECAS:                                  ~ 700 applications connectedInteroperability across Europe…   ~ 260.000 users      ...
eGovernment Ranking                                 eGovernment EU                            1. Austria    1. Ireland    ...
Back Office efficiency                                                    Electronic File System (ELAK)• paper ≠ original•...
data.gv.at = app:store                         Christian.Rupp@bka.gv.at
social media …?   • target group oriented                  • web - social media - apps                  • don’t copy      ...
marketing and security …..Awareness• eGov City• eday.at – telefit.at• edugov.gv.at• junior-eday.at• seniorkom.at• senior-e...
eGovernmentit‘s a journey not a destination!Christian.Rupp@bka.gv.atAustrian Federal Chancellerywww.digital.austria.gv.at ...
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Digital Austia - Chritian Rupp

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Christian Rupp, Federal Executive Secretary for e-Government Austria, Spokesperson of the Federal Platform Digital Austria

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Digital Austia - Chritian Rupp

  1. 1. Digital Austria = best practice in eEuropeeGovernment in Austria = Organisation + Implementation + Cooperation + Coordination smart : connected : trusted : open Government Christian Rupp, Austrian Federal Chancellery Christian.Rupp@bka.gv.at
  2. 2. did you know…? how we manage change…?The first computer in Europe to workentirely on transistors originatedhere, created in 1958 at ViennaTechnical University by HeinzZemanek and affectionatelynicknamed “May breeze”. www.gemeinde2go.at/getapp- internal memory (2.400 Bits or 50words), external memory (480.000Bits or 10.000 words) Christian.Rupp@bka.gv.at
  3. 3. sustainability…? Federal Government Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Digital Austria Federal ICT Board eCooperation Board Ministries Provinces, Municipalities, Regions Christian.Rupp@bka.gv.at
  4. 4. Collaboration Participation Ambient Assisted Living Open Data/Gov Social Engineering critical infrastructure Facebook Twitter Blogs Cyber SecurityCERTWiki Social Media GovCERT Web 2.0 Semantic Web Private Cloud Augmented Realitymobile broadband Youtube Cloud Computing Video Standardization Public Cloud SmartphoneApps Tablet HTML5 Shared ServiceLocation based Services Virtualization Centralization App Stores Smart Meter Green IT Smart Grid Christian.Rupp@bka.gv.at
  5. 5. who/where are our customers…? • since 2010 more mobile than fixed broadband lines in Austria (today the proportion of mobile broadband in more than 60%) • about 6 million broadband lines and a mobile penetration rate of more than 150%. • 79% internet usage population • 98% internet usage companies • one of the highest WiFi/WLAN densities in Europe - free for all www.unwired.at Christian.Rupp@bka.gv.at
  6. 6. big goal – paperless office…?one-stop-shop portals central registers - eBackoffice electronic delivery service Christian.Rupp@bka.gv.at
  7. 7. personalized -/ live situational services Business Portal (usp.gv.at) – single entry point for businesses to the administration • information and transaction services • single-sign-on access to electronic procedures, all tax related procedures as well as customized information matching your business profile or submission of statistical and social insurance data, news on regulatory issues • help businesses to fulfill their information obligations and to reduce their administrative Citizen Portal (help.gv.at) – single sign on burdens• 200 life situations, > 350 online process,• >1000 Forms, fees, deadlines, authorities finder• p.d. >17.000 visitors, >110.000 pages, >300 Q & A• accessibility - sign language• smartphones, multimedia pillars, digital TV• since 1997 - the first in Europe eGov portal Christian.Rupp@bka.gv.at
  8. 8. eIdentity – it‘s me• mobile phone signature (since 2009)• smart cards (since 2003):• health insurance cards: 100 % coverage, activation free of charge for citizens• official’s service card• certification service provider signature cards• student service cards, etc.• 100s of online procedures• business registration, criminal record certificate• tax online, social security, signing documents (e-bill)• eDelivers (officially / private), eSafe• ……..www.handy-signatur.atwww.buergerkarte.at easy, secure, free Christian.Rupp@bka.gv.at
  9. 9. EU „large scale“ pilots? Electronic Procurement Large Scale Pilot PEPPOL Large Scale Pilot PEPPOL www.peppol.eu Electronic Identity Large Scale Pilot STORK Large Scale Pilot STORK www.eid-stork.eu Service Directive Large Scale Pilot SPOCS Large Scale Pilot SPOCS www.eu-spocs.eu eHealth Large Scale Pilot epSOS Large Scale Pilot epSOS www.epsos.eu e-Justice Communication Large Scale Pilot e-CODEX Large Scale Pilot e-CODEX www.e-codex.eu Christian.Rupp@bka.gv.at
  10. 10. ECAS: ~ 700 applications connectedInteroperability across Europe… ~ 260.000 users ~ 200.000 logins/day Christian.Rupp@bka.gv.at
  11. 11. eGovernment Ranking eGovernment EU 1. Austria 1. Ireland 1. Malta 1. PortugaleGovernment usage eGovernment satisfactionSweden AustriaAustria Great BritainGreat Britain GermanyGermany SwedenSource: eGov Monitor 2011 Christian.Rupp@bka.gv.at
  12. 12. Back Office efficiency Electronic File System (ELAK)• paper ≠ original• Paper reduction ~ 40%• Document management• Changemanagement• Teleworking• PM-SAP, HV-SAP• Digital archiv eLaw / Law Information System• Travelmanagement• eShop (eProcurement)• Central register of residence, commercial register, landregister, real estate database, company register, drivinglicense register, weapons register, club register, ….• ICT Consolidation Act (CMS, eBilling, Data center) Christian.Rupp@bka.gv.at
  13. 13. data.gv.at = app:store Christian.Rupp@bka.gv.at
  14. 14. social media …? • target group oriented • web - social media - apps • don’t copy • fans / traffic irrelevant • relation to the target group • directly and authentically • individual actions • private / professional • prepare for criticism • resources Christian.Rupp@bka.gv.at
  15. 15. marketing and security …..Awareness• eGov City• eday.at – telefit.at• edugov.gv.at• junior-eday.at• seniorkom.at• senior-eday.at• saferinternet.atYouTube / TV / RadioeGov Academycert.gv.atCrisis communication Christian.Rupp@bka.gv.at
  16. 16. eGovernmentit‘s a journey not a destination!Christian.Rupp@bka.gv.atAustrian Federal Chancellerywww.digital.austria.gv.at Christian.Rupp@bka.gv.at

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