The Power of IBM SmartCloud for Social Business and XPages App Dev
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The Power of IBM SmartCloud for Social Business and XPages App Dev

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Video: http://www.youtube.com/watch?v=94N9FuicS-g ...

Video: http://www.youtube.com/watch?v=94N9FuicS-g

Author: Niklas Heidloff

The deck contains a sample scenario that shows how to leverage the great capabilities available in IBM SmartCloud for Social Business and it shows how to extend this functionality via (XPages) apps to implement specific business requirements.

IBM SmartCloud for Social Business provides a big set of out of the box functionality. For example you can easily invite guests to your organization without having to add these people to on premises directories first. IBM SmartCloud for Social Business also provides a lot of social functionality like file sharing, forums and more. Furthermore with the latest release you can access files from you mobile devices even when you are offline.

In order to implement specific business requirements that the SmartCloud might not provide out of the box, apps can be developed that use the IBM Social Business Toolkit SDK. The partner community scenario demonstrates how you can add workflow functionality and how you can have internal discussions via your own apps.

Zeta Insurance is a fictive health insurance company which works with partners, the insurance brokers, to sell their products. The communication with partners is done via a SmartCloud community to which partners can easily be added as guests. Product brochures are stored in the community as files and brokers can ask questions about products via forums.

The insurance brokers use the SmartCloud community user experience. The Zeta Insurance support team does NOT use the SmartCloud user interface. Instead the support specialists use an internal support app. This allows them assign questions to certain support specialists so that multiple people don't waste time working on the same questions in parallel. Furthermore the support specialists can have internal discussions before they post answers to questions from partners.

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Transcript

  • 1. Sample Scenario: Partner Community Leverage IBM SmartCloud for Social Business and Extend the Functionality via Apps Niklas Heidloff 10/24/13
  • 2. Key Messages demonstrated in the Sample Scenario ● ● 2 IBM SmartCloud for Social Business (SC4SB) provides a big set of out of the box functionality, for example: ● Ability to invite guests ● File synchronization for offline mobile usage ● Communities with forums, files, etc. Apps can be developed to extend the SC4SB functionality to implement specific business requirements, specifically: ● Workflow functionality / task assignments ● Internal discussions © 2013 IBM Corporation
  • 3. Sample Scenario: Partner Community ● ● ● ● 3 Zeta Insurance is a health insurance company that sells their products through partners, the insurance brokers For the communication with partners a SC4SB community is used ● New partners can easily be added as guests ● Product brochures are stored in the community as files ● Brokers can ask questions about products via forums Insurances brokers use the out of the box SC4SB community UX ● Web UI and mobile app ● File synch to mobile app for offline usage The Zeta Insurance support team uses an internal support app ● To avoid that multiple people work on same question ● To avoid having internal discussions in front of partners © 2013 IBM Corporation
  • 4. Sample Scenario: Partner Community – Personaes Insurance Brokers Paul Zhou 4 Zeta Insurance Support Specialists Samantha Daryn Alan Goodwin © 2013 IBM Corporation
  • 5. Sample Scenario: Partner Community – Personaes Zeta Insurance Support Specialists Insurance Brokers Paul Zhou Samantha Daryn Alan Goodwin SC4SB Community 5 © 2013 IBM Corporation
  • 6. Sample Scenario: Partner Community – Personaes Zeta Insurance Support Specialists Insurance Brokers Paul Zhou Samantha Daryn Alan Goodwin SC4SB Community Internal Support App 6 © 2013 IBM Corporation
  • 7. Resources and Questions ● ● ● ● ● ● ● 32 Home page: http://ibmdw.net/social SDK: http://ibmsbt.openntf.org GitHub: https://github.com/OpenNTF/SocialSDK StackOverflow: #ibmsbt Twitter: @ibmsbt YouTube: http://youtube.com/ibmsbt Playground: http://bit.ly/sbtplayground © 2013 IBM Corporation
  • 8. Disclaimers IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 33 © 2013 IBM Corporation
  • 9. Acknowledgements and Disclaimers Availability: References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2013. All rights reserved. – U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. IBM, the IBM logo, ibm.com, Rational, the Rational logo, Telelogic, the Telelogic logo, Green Hat, the Green Hat logo, and other IBM products and services are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. 34 © 2013 IBM Corporation