IBM Global Technology Services




IBM Smart Business Desktop Cloud

How to optimise the ROI from your desktop virtualisat...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services

    The key challenges in managing a desktop environment
             Heterogeneity       ...
IBM Global Technology Services

The mounting challenges of a desktop environment can be
           g          g           ...
IBM Global Technology Services


Client consolidation or virtualisation leverages virtualisation to move
compute power fro...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



 Client Consolidation Choices

    Shared Services                  Workstation Blade   ...
IBM Global Technology Services


Key Questions – What are the business and technical drivers

  What are the business driv...
IBM Global Technology Services

Use Case Spectrum
No solution can fully achieve all objectives. Therefore, it s very impor...
IBM Global Technology Services

A range of companies are focused on improving the user
experience with thin-client technol...
IBM Global Technology Services



Fixing the things that ‘just don’t work’


Wyse Virtualization software with
Collaborati...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



Traditional PC Cost breakdown
T diti    l    C tb     kd

                            $ ...
IBM Global Technology Services

 What are the projected cost savings from desktop
 virtualisation?                        ...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



An approach for desktop virtualisation (lesson’s learnt)

 Full support from the busines...
IBM Global Technology Services

IBM Smart Business Cloud Services: A phased delivery
                                     ...
IBM Global Technology Services



Half-Day Client Workshop Agenda (example)

  8:45        Introductions and Objectives of...
IBM Global Technology Services



UProf – Tools for Assessing Customer Environments

 IBM User Profiling (Uprof) collects ...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



IBM Smart Business Desktop Cloud - Desktops on Demand
                       Mobile and ...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



Case St d Asgard Wealth Solutions
C    Study: A  d W lth S l ti

Company Background:
   ...
IBM Global Technology Services



Agenda



         Drivers for change & promised benefits
         What is the right app...
IBM Global Technology Services



Questions




                                             25
IBM Global Technology Services



IBM Contact Info

Contacts
 Mark Davenport
 GTS Sales Manager
 IBM Global Technology Ser...
IBM Global Technology Services



Trademarks and disclaimers

Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Ce...
IBM Global Technology Services



Additional Case Studies




                                                           28
IBM Global Technology Services

Auto Teile Unger - large auto repair retailer with distributed
             g        g
out...
IBM Global Technology Services



Erste Bank - trading floor back-office virtualization

Business Challenge 2008
         ...
IBM Global Technology Services

 Pike County Schools delivers a modern education to its students without
 incurring modern...
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IBM Smart Business Desktop Cloud - How to optimise the ROI from your desktop virtualisation project.

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IBM Smart Business Desktop Cloud - How to optimise the ROI from your desktop virtualisation project. Presenter: Darryl Miles

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IBM Smart Business Desktop Cloud - How to optimise the ROI from your desktop virtualisation project.

  1. 1. IBM Global Technology Services IBM Smart Business Desktop Cloud How to optimise the ROI from your desktop virtualisation p y p project? Darryl Miles, Information Technology Solution Architect IBM Global Technology Services
  2. 2. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 2
  3. 3. IBM Global Technology Services The key challenges in managing a desktop environment Heterogeneity Data Availability Security Threats Multiple brands, Apps & Operating Systems Multiple brands, Apps & Operating Systems preventive/proactive vs. theft, viruses Data loss from Data loss from hardware hardware failure failure Are desktops Are desktops backed up? backed up? Upgrades & P t h U d Patches Data migration Data migration every lifecycle every lifecycle Lost productivity Lost productivity Under-staffed IT Dept. Total Cost of Ownership Low Resource Utilization 70% of TCO is AFTER acquisition Distributed desktops ($4000** / user/ year) consume IT time/money IT Support Time Time* Applies to hardware & software (fewer licenses purchased vs. 1-to-1) **Gartner **Gartner *Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support *Source: 2003 Intel IT Average Quarterly Spending on Desktop PC Support 3
  4. 4. IBM Global Technology Services The mounting challenges of a desktop environment can be g g p addressed with client virtualisation PC security challenges it h ll Something has to Data/infrastructure risks change….quickly Patch compliance Regulations Client Virtualization Infrastructure complexity Multiple platform models offers : Refresh cycles Enhanced security Standardization and availability Rising management costs g g Reduced complexity Deployment Lower TCO Support Controlling/tracking IT assets Increased Unpredictable IT costs availability, Distributed workforce productivity and Outsourcing and off-shoring user access Mobile and remote workers 4 4
  5. 5. IBM Global Technology Services Client consolidation or virtualisation leverages virtualisation to move compute power from PCs to a centralised, server-based environment Characterised by: Thin clients Higher levels of security and resilience Improved backup and recovery Reduced cost and complexity associated with managing the “close-to-the box” user environment Client virtualisation: the next big cost reduction opportunity area The vast majority of companies in a recent poll indicated they currently have some sort of virtualisation pilot in progess The majority believe virtualisation will be deployed to the desktop very soon A significant number of those are in the process of testing virtual machines for their desktop applications…using integration and management software According to Gartner, “...thin clients can be 41% less expensive to run than unmanaged PCs” 5
  6. 6. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 6
  7. 7. IBM Global Technology Services Client Consolidation Choices Shared Services Workstation Blade Virtual Client Streaming Services keyboard, mouse, display, network keyboard, mouse, display, network keyboard, mouse, display, network keyboard, mouse, display, network Thin Client Thin Client Thin Client Thin Client Client Users Application User User User User & Desktop p view Client Client Application Application & & Desktop Desktop View View x3550, x3650 3550 3650 Blades or Shared Blades or Streaming Client Dedicated Rack- Services Blade Rack- Virtual Client or blades Application & Service Blades based based Desktop View Servers Servers Published Desktop Physical 1:1 Virtual Machines Streaming 1:1 dedicated blade Up to 100:1 (quad-core) One to many broadcast Up to 250:1 (quad-core) Highest $/user Cost Full desktop experience One OS with Apps One OS and Apps. App. App compatibility Choice of OS High fault isolation Least fault isolation For power users Good Security & TCO Highly replicable More difficult to deploy & manage Locked down / highly Datacenter security Leverage existing skills managed desktop 7
  8. 8. IBM Global Technology Services Key Questions – What are the business and technical drivers What are the business drivers for What are the key financial y change? concerns? Cost Reduction? Capital Cost? Security? Total Cost of Ownership? Mobility? Return on Investment? Where are users located? What networking is available? Branch office (LAN)? Pervasive? Dispersed (WAN)? Reliable? Mobile / Offline? Robust? What are the types of Security / Compliance applications? What are the client’s security High-end (engineering, multi-media)? concerns? ? Peripherals? What are current compliance Standard office apps? pp issues? Legacy apps? 8
  9. 9. IBM Global Technology Services Use Case Spectrum No solution can fully achieve all objectives. Therefore, it s very important to objectives Therefore it’s understand what are your client’s workstation requirements. Traditional PC Workstation Blade Streamed OS Virtual Client with TCX (following slide) Shared Services (Terminal Services/Citrix) Microsoft & Citrix improving RDP/ICA (next slide) 15% 15% 30% 30% 10% Task workers Task workers Knowledge workers Knowledge Engineering Knowledge Limited Standard/Adv. Limited multimedia workers (CAD) workers Customization/ Customization/ and device Standard/Adv. Traders Mobile apps apps redirection multimedia and disconnected device redirection 9
  10. 10. IBM Global Technology Services A range of companies are focused on improving the user experience with thin-client technologies Wyse - TCX (next slide) – USB multimedia, rich sound USB, multimedia Microsoft’s own RDP improvements: RDP 5.1 – 24bit colour and sound RDP 5.2 – with Win2K3, local resource mapping, session directory RDP 6.0 – with Vista, individual programs, multi-monitor, large desktop support, support TLS support RDP 6.1 – with Win2K8, Vista SP1, XP SP3, improved printing RDP 7.0 – in Win2K8 R2, Win7 - remote GDI, DirectX 10.1/DXGI 1.1, Direct2D, Direct2D Aero Glass experience Flash Silverlight Windows Media Player experience, Flash, Silverlight, content Citrix’s ICA improvements: SpeedScreen (now called HDX) - MediaStream, Realtime (improve realtime comms), 3D (optimise 3D graphics) Smartcards, PDA Sync VMware – PC over IP (Teradici) to demo in VMworld 2009 in a few weeks time 10
  11. 11. IBM Global Technology Services Fixing the things that ‘just don’t work’ Wyse Virtualization software with Collaborative Processing Architecture (CPA) USB Device Poor Poor Sound Not Multimedia Performance Recognized Performance P f TCX Multi-display™ TCX USB Virtualizer™ TCX Multimedia™ TCX Rich Sound™ • Enables natural behavior for • Virtualizes USB ports to OS • Enables rich multimedia • Bi-directional sound support multiple displays on VM, enabling use of display, improves server for Virtualized environments. • Correctly positions dialogs USB peripherals, including scalability • Enables speech recognition, • Places applications on scanners, CD/DVD reader / • Accelerates Mpeg1, Mpeg2, dictation, VoIP and Unified specific screens writers, webcams, hand- WMV, Mpeg4 Part 2, XVID, Communications applications helds, helds and printers printers. Divx, AC3, AAC, MP3, WAV, Divx AC3 AAC MP3 WAV WMA media types. 11
  12. 12. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 12
  13. 13. IBM Global Technology Services Traditional PC Cost breakdown T diti l C tb kd $ 5 8/ $1518/Year Per U User Disposal = $30 Power = $93 Hardware = $250 MACs = $259 Server, Storage, and Software $95 Deskside Operations = $426 Support $365 * Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies. 13
  14. 14. IBM Global Technology Services What are the projected cost savings from desktop virtualisation? Potential TCO Savings of up to 40% to Disposal Power 30-40% Hardware 20% MACs = Server, St S Storage, and Software up to 15% 85% 50-70% Deskside TCO Analysis Operations Support * Cumulative results from eight (8) independent TCO studies with over 520K PCs and past 5 years of Gartner TCO studies. 14
  15. 15. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 15
  16. 16. IBM Global Technology Services An approach for desktop virtualisation (lesson’s learnt) Full support from the business (and expectations of any user workstation changes) Develop a business case with a view of the total cost of ownership Don t Don’t take the same approach as server virtualisation – technology driven Don’t assume one size fits all (understand your users) Ensure you pilot, pilot, pilot and get appropriate end user buy-in Interview users (face to face) at the end of the pilot I t i (f t f ) t th d f th il t Ensure sufficient time for application integration (and likely requests for some application updates) Sufficient end-user training Knowledge Workers Branch Workers Developers Mobile Workers 16
  17. 17. IBM Global Technology Services IBM Smart Business Cloud Services: A phased delivery y approach which enables gradual IT transformation Assess Design Build B ild Run Host ½ Day Planning Storage Network Application End user Build, Pilot Managed Hosted Workshop Needs assessment assessment profiling and deploy Services Services PLAN, ASSESS, VALIDATE & PoC •How to apply virtual computing DESIGN SOLUTION PILOT/DEPLOY MANAGE •Potential value •Technical Feasibility and Design for Deployment •Customization to User •Ongoing •Potential Images and/or Applications systems adopters •IBM Global Services Methods standard approach •Implementation of production operation and UTILITY •Roadmap p •Creation of Use Cases and Architecture design g management infrastructure SERVICES •Next Steps •Increased number of users •Ultimate in desktop provisioning •Low capital expense An end-to-end integration of hardware, software and services 17
  18. 18. IBM Global Technology Services Half-Day Client Workshop Agenda (example) 8:45 Introductions and Objectives of Workshop j p 9:00 Options for virtualisation and real life demo Pros and cons of shared services, virtual desktop & heterogeneous environments Demo 10:00 Objectives, pain points and goals 10:30 Segmentation of users and their requirements for IT Segment end user groups and their IT requirements Target users, IT needs and solution options 11:30 Working Lunch 12:00 Expected value of virtualisation and roadmap Current costs, expected costs and potential savings Timeline and solution roadmap based on client’s priorities Scope of potential pilot scenario S f t ti l il t i 1:30 Next Steps Workshop Output: Assessment of the value of virtualisation in your environment and a high level solution roadmap that fits the priorities of your organisation 18 18
  19. 19. IBM Global Technology Services UProf – Tools for Assessing Customer Environments IBM User Profiling (Uprof) collects a wide variety of information from physical desktops and generates reports on it to characterise desktop usage pattern. Uprof is used to assist virtual infrastructure sizing and solution selection for P2V (physical to virtual) desktop transformation Key Features Lightweight workstation activity collection agent Data warehousing solution to process and store large amount of data Leverage leading BI tool IBM Cognos to generate reports 15 out of box reports on CPU, memory, disk IO and network IO p y Support custom report on about 100 metrics User class level data aggregation assists the virtual infrastructure sizing on hybrid client consolidation solutions for different user classes y Report drill-down/drill-up allows the consultants to find potential resource consumption spike for more accurate sizing multi tenancy multi-tenancy design enables a hosted report server for multiple engagements – save tool deployment effort and cost 19
  20. 20. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 20
  21. 21. IBM Global Technology Services IBM Smart Business Desktop Cloud - Desktops on Demand Mobile and wireless Portals Provides real-time, convenient Delivers a single point of access using a wide range of personalized access to device and network types applications, content, processes and people Partners Suppliers Rich clients Collaboration Simplifies customer, customer employee, supplier and partner interaction with Transaction content, applications and workers people to improve Virtualized li t/d kt Vi t li d client/desktop management t communication Developers Actively manages a diverse desktop environment through server-based client technology 21
  22. 22. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration Q&A 22
  23. 23. IBM Global Technology Services Case St d Asgard Wealth Solutions C Study: A d W lth S l ti Company Background: p y g IBM Solution: Asgard Wealth Solutions is one of Australia's Plan, design and implement IBM’s innovative and largest financial services groups (part of St unique Virtual Infrastructure Access service George Group) Citrix XenDesktop Enterprise Edition Supports 4,000 financial advisers pp , VMware VDI $40 billion of superannuation, retirement and Thin-Clients investment savings for more than 400,000 VMware Hosts investors 700 staff across Australia and operations centre ff in Perth Customer Value and Expectations: Secure development environment for disperse Business needs / Challenges: developers, testers and users across Australia and Continue to deliver quality and innovative overseas solutions to financial advisors, by improving Improve access to resources anywhere, anytime access to development resources across Lower maintenance and support costs via remote Australia and overseas desktop management and user support Need end user environment that can support Flexible d Fl ibl and scalable i f l bl infrastructure to support peaks k developers, testers, users without local support troughs of resource demands staff Solution must be secure, meet performance demands required by developers provide remote developers, desktop management & support, flexible and scalable 23
  24. 24. IBM Global Technology Services Agenda Drivers for change & promised benefits What is the right approach, which model(s) is right for your organisation Why your CFO likes the idea of desktop virtualisation An approach to desktop virtualisation (lesson’s learnt) The hosted alternative - IBM Smart Business Desktop Cloud Case Study Demonstration – In the showcase area Q&A 24
  25. 25. IBM Global Technology Services Questions 25
  26. 26. IBM Global Technology Services IBM Contact Info Contacts Mark Davenport GTS Sales Manager IBM Global Technology Services Phone 9-359-2446 Email markdav@nz1.ibm.com Kirk Abbott Sales Leader IBM Global Technology Services gy Phone 3-372-8952 Email kabbott@nz1.ibm.com IBM Desktop Virtualisation Case Studies & White Papers http://www-935.ibm.com/services/nz/cio/outsourcing/via/ http://www-935 ibm com/services/nz/cio/outsourcing/via/ 26
  27. 27. IBM Global Technology Services Trademarks and disclaimers Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks , g , , g , , g , , , p p, , g of Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any kind. The Th customer examples described are presented as ill t ti t l d ib d t d illustrations of h f how th those customers h t have used IBM products and th results th may h d d t d the lt they have achieved. A t l environmental hi d Actual i t l costs and performance characteristics may vary by customer. Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products. All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here to communicate IBM's current investment and development activities as a good faith effort to help with our customers' future planning. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratios stated here. Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography. Photographs shown may be engineering prototypes. Changes may be incorporated in production models. © IBM Corporation 1994-2009. All rights reserved. References in this document to IBM products or services do not imply that IBM intends to make them available in every country. Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web at http://www.ibm.com/legal/copytrade.shtml. 27
  28. 28. IBM Global Technology Services Additional Case Studies 28
  29. 29. IBM Global Technology Services Auto Teile Unger - large auto repair retailer with distributed g g outlets Business challenge Enable rapid business expansion – 50 branches per year in Europe Eliminate clumsy old infrastructure that requires up to 4 PCs at each employee workplace to access different applications on different networks Enable mobility – client has 12,000 employees in 600 branches, plus 600 in HQ Increase flexibility Reduce operating costs Solution Why IBM Citrix Presentation Server (centralized and local in branches) Trusted Advisor for MS Exchange/Active Directory/DNS/DHCP (clustered) End-User New standard client i N t d d li t image, i l automated rollout and software di t ib ti incl. t t d ll t d ft distribution environment i t Systems Mgmt based on IBM-Director virtualisation Email archiving Ability to provide technical expertise and business case Benefits calculation Transforming branch offices from fat to thin clients End to End view of Reducing equipment power consumption and office space req’mts the end user Increasing speed and flexibility in establishing new branch offices environment Staff uses any workstation to access any application, with single sign-on 34 29
  30. 30. IBM Global Technology Services Erste Bank - trading floor back-office virtualization Business Challenge 2008 Global CEO Study | April 2008 Why Wh IBM Management of multi-country/location operations. Trusted Advisor for End- Competitive differentiation needed to maintain leadership. User environment Need for End User accessibility from any location, any time while transformation and maintaining highly secure environment. implementation. i l t ti Capability to provide an Solution End-to-End solution. Highly available integrated IBM BladeCenter hardware combined with Deep technical expertise p p open standard based virtual client software. backed by over 35 years of Leverage IBM virtualisation expertise and services in on-going virtualization management support. implementation experience. Benefits Enable team collaboration managing 250 employees scattered across subsidiaries in Eastern Europe. Centralized administration of applications and data for greater control and security. Provides trader back-office employees the flexibility to work from anywhere. 30 30
  31. 31. IBM Global Technology Services Pike County Schools delivers a modern education to its students without incurring modern costs…with help from IBM Business challenge: g With 27 educational facilities, Pike County Schools struggled to keep modern computing systems available to all students across the district. And this struggle only grew more difficult when recent budget cuts reduced the school district’s funds by 80 “We no longer worry percent. Committed to delivering a quality education to all of its students, Pike about what hardware is County Schools needed a new computing system that could bypass the limitations in h i the school as much. h l h of its hardware. We also no longer worry about the applications or Solution: processes that the IBM Global Technology Services, after a number of meetings with the client Services client, schools are using h l i designed a virtual workstation environment. The new solution moves the client’s application infrastructure from the local systems to a remote operating because they are the environment. Users can then access these school applications either via a Web same for everyone.” browser or using a special CD that bypasses the typical boot processes of the — Maritta Horne, chief information workstation to access the remote systems. k t ti t th t t officer and director of technology, Pike County Schools Solution components: Benefits: Improved the functionality of computer systems for 64 percent of the cost of IBM Smart Business replacing th outdated h d l i the td t d hardware Desktop Cl d D kt Cloud Enabled the district to use workstations longer and bring outdated equipment back online while supporting newer software and systems Helped the district deliver the same quality of education to students across the county, regardless of the availability of hardware y g y 31 31

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