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e-Com:Activate content in your business process

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e-Com:Activate content in your business process. Presenter: Damien Kelly

e-Com:Activate content in your business process. Presenter: Damien Kelly

Published in: Business, Technology

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  • 1. Activate Content in your Business Processes Damien Kelly - IBM Spencer Turner - eCom IBM Insight Forum 09 Make change work for you ®
  • 2. Business Unit Designation or other information 2 Agenda Content, content everywhere Content & Decisions More th j t archiving – C t t Collection M than just hi i Content C ll ti Activate Content in your Business Processes BPM – why you should care Case study – Benefits of Content and BPM combined IBM Insight Forum 09 Make change work for you ®
  • 3. Business Unit Designation or other information 3 IBM Insight Forum 09 Make change work for you ®
  • 4. 4 Content – Out of control? 35 Billion emails per day (IDC) 80% of information is unstructured Growing at 30% per year (Gartner) 6.6 Trillion emails sent annually (IDC) IBM Insight Forum 09 Make change work for you ®
  • 5. Business Unit Designation or other information 5 Content & Decisions Process & Decisions D i i IBM Insight Forum 09 Make change work for you ®
  • 6. Business Unit Designation or other information 6 Good decisions? IBM Insight Forum 09 Make change work for you ®
  • 7. Business Unit Designation or other information 7 Why collect and activate Content? ENHANCE BUSINESS ADDRESS PROCESSES RISK & INCREASE COMPLIANCE IMPROVE EMPLOYEE PRODUCTIVITY OPERATIONAL Transform Business Optimise Infrastructure EFFICIENCY Processes for Content & Enhance Workforce through integration Compliance Effectiveness of content and through capture, through automation of archiving, retention, collaboration, ll b ti related processes discovery and communication retrieval and information sharing Innovative organisations drive greater value from their content and enhance & improve the customer experience p IBM Insight Forum 09 Make change work for you ®
  • 8. Business Unit Designation or other information 8 Content Collection vs Archiving Archive e mail and e-mail Manage e mail and e-mail Connect e-mail and e mail Manage e mail and e-mail content for storage content for legal disconnected content content as part of a space management obligations to other managed business process content To reduce To comply with To control, protect To optimize operational Legal Discovery and leverage e-mail business processes problems introduced requirements and and casually involving e-mail and by the growing size produce authentic created content other content of e-mail and other and trustworthy content sources records when required Storage / Mail Legal / Records ECM BPM IBM Insight Forum 09 Make change work for you ®
  • 9. Business Unit Designation or other information 9 IBM Content Collector IBM Insight Forum 09 Make change work for you ®
  • 10. Business Unit Designation or other information 10 IBM Content Collector - How it Works Manage as Part of Business Process Storage or Mailbox Mgt Policy Management Legal Discovery ECM Repository Manage Policies / Rules for Records Management Sources, Tasks and Targets Monitor Classify MANAGE Identify & Task & within ECM COLLECT ENHANCE Platform ACTIVATE CONTENT Trigger Processes IBM Classification Module Control Unsecure Content Locations IBM Insight Forum 09 Make change work for you ®
  • 11. Business Unit Designation or other information 11 Content under control – then use it! IBM Insight Forum 09 Make change work for you ®
  • 12. 12 Content and BPM Why you should be interested? IBM Insight Forum 09 Make change work for you ®
  • 13. 13 Economic Uncertainty E i U t i t Clients are feeling p g pressure to : do more with less to cut costs reduce risks increase revenues a d p oduct ty c ease e e ues and productivity accelerate the integration of mergers and acquisitions be smarter about getting more value from their investment in information, technology and other infrastructure. IBM Insight Forum 09 Make change work for you ®
  • 14. 14 Economic Uncertainty E i U t i t “…a period of discontinuity is, for those with courage and vision, a period of opportunity. Over the next couple of years, there will be winners, and there will be losers. And though it may not be easy to see now, I believe we will see new leaders emerge who win not by surviving the storm but by storm, changing the game.” - Sam Palmisano, IBM, November 6, 2008 So how do we change the game? BUSINESS PROCESS MANAGEMENT. “..those companies that ignore the advantages of BPM…. Will gradually lose market share to their competition that grasps the significance of this technology technology” IBM Insight Forum 09 Make change work for you ®
  • 15. 15 Why Wh BPM? Content out of control Disparate systems p y Co p e environment Complex e o e t Process improvement without tools IBM Insight Forum 09 Make change work for you ®
  • 16. 16 BPM Benefits B fit Process improvement p Business agility through process agility Self-documenting p g processes Delivers competitive advantage by: Enhancing productivity Improving customer service Reducing costs Supporting compliance IBM Insight Forum 09 Make change work for you ®
  • 17. 17 Case St d – A li ti Processing C Study Application P i Challenges g Manual processing: Form receipt / review Apply business rules Data entry Rating of application Review of application Data processing cost Touch points SLA / market share Document storage / retrieval IBM Insight Forum 09 Make change work for you ®
  • 18. 18 Case Study – Application Processing y pp g Solution Capture Scoring Decision Completion Process Reporting Cl lient Bus BayCorp 3rd Party Paper Referral Content Archive siness R 360 View Approved Rules Fax Account Creation Welcome Pack Rejection Letters Score Lending Declined CRM Web Card System IBM Insight Forum 09 Make change work for you ®
  • 19. 19 Case St d – A li ti Processing C Study Application P i Return on Investment Reduce processing touch points FTE count reduced by 55% Improve processing time Market share growth Expanded service delivery p y Enhance reporting capability … IBM Insight Forum 09 Make change work for you ®
  • 20. 20 Applicability A li bilit Finance & Banking g Insurance Manufacturing Gove Government e t Cross-Industry y Top five high ROI content- centric business processes in key industries IBM Insight Forum 09 Make change work for you 20 ®
  • 21. 21 Government Insurance Financial Case Management New Business / Underwriting Account Origination Retiring Workforce Claims Processing Mortgage Loan Processing eGovernance G Policyholder Service P li h ld S i Consumer Lending C L di License Issuance On-boarding / Enrollment Commercial Lending (Transportation Real ID Act) Regulatory Compliance & Electronic Legal Discovery Fraud Monitoring Market Conduct Manufacturing M f i Cross-Industry C I d Knowledge Retention (Aging Accounts Payable Workforce) W kf ) Accounts Receivable A t R i bl Staff Productivity Records Management Asset & Plant Lifecycle Customer Service Management Human Resources Regulatory Compliance Network Management Rate Case Management Regulatory / Legal Compliance IBM Insight Forum 09 Make change work for you 21 ®
  • 22. 22 Healthcare Telecom Energy & Utilities Case Mgmt. • Customer Service • Asset/Plant Lifecycle Mgmt. • Customer Service • Customer Billing • Compliance • Compliance • Accts Payable • Rate Case • New Acct / • Compliance • Aging Workforce • Customer On-Boarding… • HR On-boarding • Contracts Mgmt. • Contracts Mgmt… • Accts Payable… Transportation T i Retail R il • Bills of Lading/Manifests • Accts Payable • Customer Service • Customer Service • Contracts Mgmt • Compliance • Accts Payable • HR On-boarding • Claims/Legal Case Mgmt... • Contracts Mgmt. • Litigation Mgmt…. IBM Insight Forum 09 Make change work for you 22 ®
  • 23. 23 Final th Fi l thought ht “The difficulty lies, not in the new ideas, but in escaping the old ones” ones John Maynard Keynes IBM Insight Forum 09 Make change work for you ®
  • 24. 24 Where to find us? Wh t fi d ? Today y Talk to us right now! Networking Lounge g g Any ot e t e y other time www.ecom.co.nz www.ibm.com/nz IBM Insight Forum 09 Make change work for you ®
  • 25. Business Unit Designation or other information IBM Insight Forum 09 Make change work for you ®
  • 26. 26 Thank you o Questions? IBM Insight Forum 09 Make change work for you ®