Cisco - Collaboration Enabled Business Transformation

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Cisco - Collaboration Enabled Business Transformation. Presenter: Alan Register

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Cisco - Collaboration Enabled Business Transformation

  1. 1. Collaboration Enabled Business Transformation Alan Register Collaboration Specialist IBM Insight Forum 09 Make change work for you ®
  2. 2. 2 IBM Insight Forum 09 Make change work for you ®
  3. 3. Sales Transformation Solution Overview Find Interact Measure The Right People Virtually without Business Results compromising IBM Insight Forum 09 Network as a Platform Make change work for you ®
  4. 4. IBM Insight Forum 09 Make change work for you ®
  5. 5. Click Here IBM Insight Forum 09 Make change work for you ®
  6. 6. Click Here IBM Insight Forum 09 Make change work for you ®
  7. 7. Click Here Click Click Here Here Click Click Here Here IBM Insight Forum 09 Make change work for you ®
  8. 8. IBM Insight Forum 09 Make change work for you ®
  9. 9. IBM Insight Forum 09 Make change work for you ®
  10. 10. WebEx Meeting Centre Session Initiation Desktop Collaboration Meeting traffic VoIP/Video IBM Forum Web Zone DB WebEx Clients On enterprise network Servers Servers Servers Recording Meeting Zone Intranet Internet Internet Intranet Collaboration Bridge Collaboration Bridge Multi-Media Platform Multi-Media Platform IBM Insight Forum 09 Make change work for you ®
  11. 11. IBM Insight Forum 09 Make change work for you ®
  12. 12. Mobile Collaboration IBM Insight Forum 09 Make change work for you ®
  13. 13. Business Results SOAR Virtual Sales Specialist Initiative Combination of Technology, Process and Culture change Web 2.0 Cisco UC&C SOAR Business Results Applications Solutions Expertise Locator Customer 39% to 51% increase in external Reach interactions. Interaction Satisfaction ratings between 4.7 Quality and 4.9 (out of 5.0 Rating) Time Saved 6 to 17 hours saved per week per specialist Virtual Community Expenses 52 to 63% decline in T&E Reduced Expense Bottom Line 1 FTE saved for every 5 virtual specialists; better work/life balance Sources: Detail interaction tracking, PSS/CSE Make change work for you expenses analysis July 2008 IBM Insight Forum 09 survey March 2008, Y/Y ®
  14. 14. 14 Thank you Questions? IBM Insight Forum 09 09 IBM Insight Forum Make change work for you Make change work for you ®

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