IBM Smarter Computing                                                             IBM XIV puts the City                   ...
IBM Smarter Computing                                                            After migrating to XIV, storage performan...
IBM Smarter Computing                                          New levels of security and resilience            Solution C...
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IBM XIV puts the City of Norfolk on the path to IT transformation

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Founded in 1682, Norfolk is now the second-largest city in Virginia. With more than 242,000 residents and a rich seafaring history, Norfolk is the cultural, educational, business and medical center of the Hampton Roads metropolitan area. Norfolk hosts the world’s largest naval base and is one of the busiest international ports on the East Coast of the United States. The City of Norfolk employs approximately 6,000 people—including the city IT department, which is responsible for storing and maintaining vast amounts of complex data generated and utilized in a dynamic 24x7 environment.

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IBM XIV puts the City of Norfolk on the path to IT transformation

  1. 1. IBM Smarter Computing IBM XIV puts the City of Norfolk on the path to IT transformation Founded in 1682, Norfolk is now the second-largest city in Virginia. Overview With more than 242,000 residents and a rich seafaring history, Norfolk is the cultural, educational, business and medical center of the The need Hampton Roads metropolitan area. Norfolk hosts the world’s largest The City of Norfolk needed to increase its storage capabilities to provide employees naval base and is one of the busiest international ports on the East and citizens with rapid, reliable services, Coast of the United States. The City of Norfolk employs approximately as well as to shift the IT focus to delivering 6,000 people—including the city IT department, which is responsible better performance and supporting new for storing and maintaining vast amounts of complex data generated services rather than managing storage. and utilized in a dynamic 24x7 environment. The solution The city engaged in an IT transformation by integrating its storage infrastructure on Facing a storage conundrum a single IBM® XIV® Storage System, Over time, the City of Norfolk’s IT department found itself facing a enabling automated processes, improving storage conundrum. The city was experiencing exponential growth in performance and security, and reducing data volumes, and the existing SAN was rapidly running out of space. energy consumption. Meanwhile, new data-intensive applications were set to roll out as part The benefit of the city’s ongoing efforts to improve the services they provide their With the IBM solution, the City of Norfolk citizens. In particular, the impending launch of new major public safety improved storage performance by 40 percent, cut power consumption in half, systems was poised to significantly inflate data volumes. The storage and significantly reduced time spent on shortfall was further compounded by rapidly rising maintenance costs storage management, freeing up IT and by power and cooling limitations in the data center. resources to focus on delivering new services. After carefully evaluating five competing solutions, the best option to address the city’s storage needs also turned out to be the most affordable: IBM XIV Storage System. Says Bob Stone, senior network engineer for the city, “We needed a system that was scalable and very easy to manage, but on a very limited budget. When we started looking at IBM XIV, it really seemed like it was either going to be the best thing since sliced bread for us, or a lot of smoke and mirrors. And all I know is what I saw—it was very easy to manage and provision. It’s been the best decision I’ve made for the city as a network engineer in the 22 years I’ve been here.”
  2. 2. IBM Smarter Computing After migrating to XIV, storage performance immediately surged 40 Integrated percent. Power and cooling costs plunged 50 percent compared with • Implemented a storage solution from the previous SAN. And the advanced grid architecture of XIV means IBM to integrate with existing higher resiliency and redundancy for critical data. infrastructure • Consolidated storage needs from a wide variety of mission-critical Smarter storage that supports services city-wide applications and data-intensive The XIV is the city’s central storage repository, supporting the city’s systems onto one platform PeopleSoft system, financial system, computer-aided dispatch system Automated for the police department, Microsoft® Exchange e-mail server, • Dramatically reduced storage geographic information system (GIS), police records, document maintenance requirements, freeing up IT resources for more high-value tasks imaging system, public utilities database, billing system, and other • Automated processes for storing, applications—including a total of 80 virtual machines. Since the initial tagging and archiving data while rollout of the solution in 2009, the capacity of the XIV has more than improving performance and reducing doubled, from 27 to 67 terabytes. energy consumption Protected “One thing that’s not reducing in the city is our need for storage,” • Improved the security and resilience of Stone says. “When we first bought the XIV, it was pretty much just for data storage with real-time notification capabilities applications. But here it is just two years later, and we’re dumping • Boosted emergency UPS battery everything on the XIV: police cruiser videos, neighborhood surveillance backup life from a few minutes to a full videos, e-mails and documents. We know that putting everything on the nine minutes XIV is the right decision because we no longer have to manage storage. Transformed And as you add more disk it gets faster.” • Removed barriers to progress by accommodating new data-intensive initiatives for police and other The flexibility, scalability and speed of XIV has transformed Norfolk’s departments storage infrastructure into a more integrated, automated and secure • Benefitted operations across the city environment for both the IT department and the various city personnel by improving storage performance by who rely on the solution for their daily activities. It has also opened up 40 percent storage services to more departments more quickly. “It definitely has allowed us to be very flexible and reactive on a moment’s notice. We never had the ability to quickly spin up storage like we can with our XIV system,” says Stone. 2
  3. 3. IBM Smarter Computing New levels of security and resilience Solution Components: XIV has also led to security and disaster recovery improvements for the City of Norfolk. Because the XIV system uses 50 percent less energy Hardware • IBM® XIV® Storage System than the previous SAN system, UPS batteries can now power the system for nine minutes, compared to just a few minutes, as was previously the case. And e-mail alerts let IT staff know in real time when someone has logged in or out or made changes to the system. The capability of XIV to preemptively recognize disk failure has been another benefit, because it provides sufficient advance notice if a replacement drive is needed. XIV also logs and time stamps every change to every piece of data to help ensure that the city is compliant with audit requirements. “It keeps an eye on itself,” says Stone. Transforming IT into a driving force of city operations With the help of XIV, Norfolk’s IT department is transforming how it supports the city. Since XIV has freed up a significant amount of time for Stone and his staff, they can better focus on delivering quality services, such as improving mobile connectivity in police cruisers. The XIV system has also been architected to support important new initiatives for the Norfolk Police Department, like the police in-car video recording system and closed-circuit television (CCTV) systems. The city’s latest initiatives include a system that monitors for the sound of a gunshot in problem neighborhoods. Once detected, the system uses the 911 dispatch center to automatically alert the nearest patrol car for a rapid response. These technologies generate large volumes of data with long retention periods, but Stone says the city’s storage infrastructure is up to the task. “It makes me really proud to know how the storage has benefited the police in terms of speed, performance and availability—to know that the information they need is always available to them and can get to the cars so quickly,” he says. “It’s one piece of the IT infrastructure that benefits the whole city.” 3
  4. 4. For more informationTo learn more about smarter computing from IBM and how we canhelp you integrate, automate, protect and transform your IT, contactyour IBM representative or IBM Business Partner, or visitibm.com/smartercomputingFor more information about the City of Norfolk, visit www.norfolk.gov© Copyright IBM Corporation 2011IBM CorporationSystems and Technology GroupRoute 100Somers, NY 10589U.S.A.Produced in the United States of AmericaFebruary 2011All Rights ReservedIBM, the IBM logo, ibm.com and XIV, are trademarks or registered trademarks ofInternational Business Machines Corporation in the United States, other countries, orboth. If these and other IBM trademarked terms are marked on their first occurrence inthis information with a trademark symbol (® or ™), these symbols indicate U.S.registered or common law trademarks owned by IBM at the time this information waspublished. Such trademarks may also be registered or common law trademarks in othercountries. A current list of IBM trademarks is available on the Web at “Copyright andtrademark information” at ibm.com/legal/copytrade.shtmlMicrosoft is a trademark of Microsoft Corporation in the United States, other countries,or both.Other company, product and service names may be trademarks or service marks of others.References in this publication to IBM products, programs or services do not imply thatIBM intends to make these available in all countries in which IBM operates. Offerings aresubject to change, extension or withdrawal without notice. All client examples citedrepresent how some clients have used IBM products and the results they may haveachieved.THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS-IS” WITHOUTANY WARRANTY, EITHER EXPRESSED OR IMPLIED. Please Recycle TSC03114-USEN-00

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