Perspectives and Case Studies on Effective Theatre Base Service Management


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Perspectives and Case Studies on Effective Theatre Base Service Management

  1. 1. David Metcalfe IBM Integrated Service Management Tiger Team10 October 2012 Tactical Base Service Management © 2012 IBM Corporation
  2. 2. IBM’s understanding of the Defence requirementChallenges and issues faced within the Tactical Base environment include: Very limited management of Services within the Tactical Base – currently defined under the UK Generic Base Architecture (GBA) programme to include Power, Fuel, Water, Waste, Data (and Communications) and Structures Limited or no visibility of commodities and assets (including for example, Combat Supplies and equipment) from one end of logistic chain to the Patrol to Unit Level Operating Base Inability to provide proactive Combat Service Support, specifically re-supply and maintenance; Limited ability to identify gaps in service provision; Silos of service and systems information which are difficult to consolidate enrich and exploit Lack of configuration control and asset management. Hear how IBM and its partners are working with the UK Ministry of Defence to deliver the Land Open Systems Architecture (LOSA) to address the above and much more within the Tactical Base environment and beyond © 2012 IBM Corporation
  3. 3. Agenda Introductions Land Open Systems Architecture (LOSA) Operational Context Vignette 1 - End to End Platform Information Exploitation Vignette 2 - Core Base Service Management Vignette 3 - Theatre Network and Service Management Information Fabric Benefits of LOSA Questions © 2012 IBM Corporation
  4. 4. Definition of LOSA LOSA is an open, service based architecture for systems integration and interoperability in the land environment in order to deliver coherent and agile Force Elements. © 2012 IBM Corporation
  5. 5. Integrated and Interoperable Platforms Water Land Open System Architecture Waste (LOSA) Fuel Common Open Infrastructure (Land) Generic Generic Generic Vehicle Base Soldier Architecture Architecture Architecture (GVA) (GBA) (GSA) Def Stan 23-09 Def Stan 23-13 Def Stan 23-12 GVA GBA GSA © 2012 IBM Corporation
  6. 6. Operational Context Navy Air JF HQ HQ HQ © 2012 IBM Corporation
  7. 7. Operational Context Navy Air JF HQ HQ HQ © 2012 IBM Corporation
  8. 8. Operational Context Land Environment Domain Maritime Air COM(L) Domain Domain Land Domain Authority (= Technical Authority) Navy Air JF HQ HQ HQ © 2012 IBM Corporation
  9. 9. Benefits/Characteristics of LOSAIn this approach, we need LOSA to be: Scalable – Extensible vertically and horizontally. Modular – A design and implementation characteristic. Open – A commercial characteristic. – Open standards are those that are publicly available, controlled by a recognised non- commercial standards body, are royalty-free and encourage 3rd party participation. © 2012 IBM Corporation
  10. 10. Tactical Base Services View Facilities Operational management C2 Command Support Recuperation for people Operational base services Recuperation for equipment eg, feeding, medical, Platform services base protection ... Base Infrastructure Power Fuel Water Waste Data Services Base Infrastructure Open interfaces Electrical Fuel Water Waste Electronic Technical standards © 2012 IBM Corporation
  11. 11. LOSA – Vignette 1 – End to End Platform Information Exploitation © 2012 IBM Corporation
  12. 12. Logistical Benefits Breakdown in the field – Identify and reduce the occurrence of failure in the field 3rd Party Warranty – Improve procurement process – Enhance and validate claim process Smarter Maintenance/Servicing – Improve process associated with asset maintenance Predictive Maintenance – Understand usage and predict maintenance Improve Fleet utilisation – Understand if the current fleet usage is the optimum fleet usage Reduce Supply Chain costs – Look to reduce cost in the supply chain Reduce Consumption Fuel/Power – Make savings in the consumption of inputs Spare Parts management – Improve how parts are procured, stored and delivered Reliability trials – Use the data to better qualify acceptance criteria for future assets © 2012 IBM Corporation
  13. 13. LOSA Vignette 2 Core Base Service Management © 2012 IBM Corporation
  14. 14. Information aiding decision support at varying levels Enterprise Asset Management Industry Future Planning Info Contractual Info Feedback loop Business Dashboards & Real-Time Asset Info HQ Overall Mission Situational Awareness Status Dashboards & Real-Time Asset Info Deployed HQ Service and Logistics Info Near Real-time Mission Logs and Ops Situational Awareness Asset & Incident Events indicators Processed HUMS, CANBUS, Sensors and Platform/Asset Systems Info © 2012 IBM Corporation
  15. 15. LOSA – Vignette 3 Theatre Network and Service Management UK Operations Centre AMN Operations Centre JFCIS 1st/2nd Line support Incident Mgt Problem Mgt Change and Config Mgt WAN Incident Incident Incident Incident Performance Performance Performance Performance Service Mgt Service Mgt Service Mgt Service Mgt Event/Fault Event/Fault Event/Fault Event/Fault Network A Network B Network C Network D15 © 2012 IBM Corporation
  16. 16. Capability and Benefits Information Exploitation for: •Manager of managers UK Base •“Long screwdriver” management • Operational Planning –control and direction of priorities • Change and Configuration Management •Computer Network Defence • Performance and Capacity Management integration • Near real - time dashboards • e2e Service views • ITIL processes and procedures • Service Provider SLA compliance Deployed Operations: Deployed • Monitoring • Real – time dashboards • Management • Reporting Operations • 1st/2nd line repair • Request for change Centre • Local consolidation and • Autonomous operational capability correlation of events/alarms • Support to Operations Personnel Comprises of: • Network equipment • Red, Amber Green status Deployed Forces • Communication bearers • Fault/Alarm generation • Applications • Server and workstations • Security devices © 2012 IBM Corporation
  17. 17. Bringing it all together – Information Fabric UK Command UK Command US Command US Command and Control and Control Users and Assets in the Area of Operations Users and Assets in the Area of Operations and Control and Control Users Users Users Users Information Fabric Bus UK Forward Operating UK Forward Operating US Forward Operating US Forward Operating Base Users and Assets Base Users and Assets Base Users and Assets Base Users and AssetsFabric ISTAR/ISR assets publish data using a global name space. Assets have no knowledge of individual consumers; they respond to instructions to collectdata from one or more sources, and publish it for use. Subscribers – including client applications, fusion algorithms, and filters – are shielded from the details ofconnecting to individual assets to retrieve information. All of the complexity is managed and contained within the bus. © 2012 IBM Corporation
  18. 18. Commercial and Engagement Model Tactical Base - Integrated Service Management Approach Capability Common Data Sustain Base Power Projection Others etc Model Generation time Service Management (incl Facilites Management) Min Service Data Management CBM Services Core Infrastructure Services Set Refined Data Model Defined Service Provision Core Base Asset Provision Services Commodity Plug and Play Provider Elements Generic Base Architecture Def Stan Note: PTG defines Core Base Services as: Power, Fuel, Water, Waste, Data(and Comms) and Structures. © 2012 IBM Corporation
  19. 19. Enabling commercial agility Standards Based Open Architecture – Key to achieving the agility necessary to deliver the capability required to counter evolving threats – Providing the technical agility required to prevent commercial lock in and enable: • IPR protection for commercial suppliers • Supply chain model agility • Operating Model agility – Provides for Cost Effective management of Operational Effectiveness Through Life © 2012 IBM Corporation
  20. 20. Lessons IdentifiedUse of clear guiding principles (eg, openness, modularity, scalability, ownership).Use of simple architectural framework (ie, how things sit together, boundaries andresponsibility).Rapid prototyping, experimentation and iteration.Promoting flexibility and adaptability of approach and encouraging sensible risk taking.Use of time blocks in implementation and ‘future proofing’.Building on previous investment.Enables an Open Supply Chain and Innovation © 2012 IBM Corporation
  21. 21. Thank you Questions? for further © 2012 IBM Corporation