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Business Analytics for Government
 

Business Analytics for Government

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Rob Dolan presents different purposes and applications for analytics within government. He provides case study examples of implementations and shares success stories. The webcast of this presentation ...

Rob Dolan presents different purposes and applications for analytics within government. He provides case study examples of implementations and shares success stories. The webcast of this presentation is available here,
http://engage.vevent.com/rt/ibm~govanalytics

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  • In Canada, we have seen the evolution of Smarter Government through Canada’s e-Government initiative. The initiative was launched in 1999 during a Throne speech to Parliament where the Government called for more open, transparent and accountable government that began a nationwide focus on building a framework for open government at the national, provincial and local levels. By 2005, 130 government agencies had centralised budgeting and services delivery policies in place that resulted in significant cost saving to Canadian citizens as well as improved services delivery. By 2009, the Government launched Government 2.0, building on earlier success to continue to make advancements for more open government throughout Canada by encouraging more collaboration, more sharing of information both internally and to citizens and driving improved, efficient services delivery. Here is an example of the philosophies of Smarter Government being applied close to home.
  • Mission goals are visible to citizen and directly impact the citizen (similar to customer service and relationships in private sector). Financial objectives and operational requirement are important but the citizen doesn’t have visibility into them.
  • Screen shots to come from Tom Harris
  • Screen shots to come from Tom Harris
  • Workforce management performance analytics
  • Screen shots to come from Tom Harris
  • Screen shots to come from Tom Harris
  • Screen shots to come from Tom Harris
  • Memphis Police Department Harnessing statistics to combat crime The Need: Residents of Memphis, Tenn., can sleep a little easier knowing that a new weapon has been deployed to combat crime on the streets: statistical data. The idea of using statistical analysis to combat crime started in 2005, when the Memphis Police Department teamed up with the University of Memphis and Project Safe Neighborhoods in a pilot program called Operation Blue CRUSH, which stands for Crime Reduction Utilizing Statistical History. The program tapped the power of IBM SPSS software and geographic information systems to zero in on where and when crimes were occurring -- and likely to hit next -- and harness that information to better deploy officers on the street. Since then, Operation Blue CRUSH has become an indispensable tool for the Memphis Police Department, helping patrol officers as well as members of state and federal agencies drive down crime rates in Memphis and surrounding communities, a metropolitan area of 1.2 million people. The Memphis Police Department saw an opportunity to better understand and fight criminal activity by mining the Department's huge digital repository of crime records and police reports. By identifying crime patterns by time and location, the Department would be able to pinpoint "hot spots" of activity and better deploy police details to deter crime. Solution The Department turned to SPSS to chart and analyze crime patterns and develop effective strategies for reducing crime rates while optimizing police manpower and resources. SPSS helps precincts focus patrols on neighborhoods and street corners where extra manpower and resources are likely to pay off with arrests or deterrence. What Makes it Smarter Identified crime "hot spots" and focused police resources at these locations, helping lower crime rates by 19% over four years Provided up-to-date crime statistics to officers on the street as well as the media Optimized police resources by avoiding inefficient overtime details Improved reaction time to crimes by positioning officers at the right place and right time Enabled creation of color-coded maps to visualize crime patterns Helped organized crime units and task forces develop plans for special actions and interventions Usage level : Win/Ongoing project/Completed project: Internal Completed Industry : Government: Law Enforcement
  • Memphis Police Department Harnessing statistics to combat crime The Need: Residents of Memphis, Tenn., can sleep a little easier knowing that a new weapon has been deployed to combat crime on the streets: statistical data. The idea of using statistical analysis to combat crime started in 2005, when the Memphis Police Department teamed up with the University of Memphis and Project Safe Neighborhoods in a pilot program called Operation Blue CRUSH, which stands for Crime Reduction Utilizing Statistical History. The program tapped the power of IBM SPSS software and geographic information systems to zero in on where and when crimes were occurring -- and likely to hit next -- and harness that information to better deploy officers on the street. Since then, Operation Blue CRUSH has become an indispensable tool for the Memphis Police Department, helping patrol officers as well as members of state and federal agencies drive down crime rates in Memphis and surrounding communities, a metropolitan area of 1.2 million people. The Memphis Police Department saw an opportunity to better understand and fight criminal activity by mining the Department's huge digital repository of crime records and police reports. By identifying crime patterns by time and location, the Department would be able to pinpoint "hot spots" of activity and better deploy police details to deter crime. Solution The Department turned to SPSS to chart and analyze crime patterns and develop effective strategies for reducing crime rates while optimizing police manpower and resources. SPSS helps precincts focus patrols on neighborhoods and street corners where extra manpower and resources are likely to pay off with arrests or deterrence. What Makes it Smarter Identified crime "hot spots" and focused police resources at these locations, helping lower crime rates by 19% over four years Provided up-to-date crime statistics to officers on the street as well as the media Optimized police resources by avoiding inefficient overtime details Improved reaction time to crimes by positioning officers at the right place and right time Enabled creation of color-coded maps to visualize crime patterns Helped organized crime units and task forces develop plans for special actions and interventions Usage level : Win/Ongoing project/Completed project: Internal Completed Industry : Government: Law Enforcement
  • Screen shots to come from Tom Harris
  • Workforce management performance analytics

Business Analytics for Government Business Analytics for Government Presentation Transcript

  • IBM Business Analytics softwarefor GovernmentRobert Dolan, Jr., Worldwide Industry Executive,Public Sector, IBM Business Analytics © 2012 IBM Corporation
  • Analytics is the cornerstone of Open Government in Canada 2009: Government 2.0 2005: Centralised Budgeting, Services 1999: Throne Speech for greater open government
  • What is driving the adoption of analytics in government? To create a strong legacy of transformation To spend public funds responsibly To drive smarter decision-making To achieve the best outcomes for everyone, from everyone To realize results-based government
  • Governments are turning to analytics to deliver better resultsWhat if … Executive branch Social Services agencies …could see how every tax dollar is spent …could identify the right benefit and how every program is performing? programs for at risk citizens and reduce waste and fraud? Government agenciesTransportation …could gain critical department insights to manage …could improve and maximize traffic flows and resources—people, reduce emissions? capital and processes? Budgeting and Law enforcement finance …could have insights to beat …could have real-time criminals to the scene? insights into program budgets across jurisdictions to reduce spending responsibly? Programs and services delivery …could predict current and future needs of citizens and design programs accordingly?
  • Analytics unites information to help realize results-basedgovernment External focus (citizens) Mission goals “We respond to—and are constrained by—the rules of the mission … unless the rules change. Our measurement system is Interconnected output-oriented.” objectives —Public sector executive, central/federal government Operational Financial agency, North Americanrequirements objectives region Internal focus (agency)
  • Analytics for improving citizen and business servicesImproved decision making through deeper insight to needs, programs and budgetsCitizen services analytics Get a strategic view to manage the delivery of citizen services requirements, supporting better decision making and the best outcomes. Predict and target the needs of citizens more accurately. Match programs and resources to meet highest- priority citizen needs. Position resources to focus on high-priority service areas. Automate processes for more efficient and effective service delivery. Scale to serve the needs of national, regional and municipal governments and specific agency requirements. Leverage analytics for smarter government and analytics for smarter cities.
  • Analytics for improving citizen and business servicesImproved decision making, deeper insight specifically for governments Program performance analytics  Gain a strategic view of programs and budgets from the top level of government to the agency staff level.  Achieve critical insights, leading to better decision making and the best outcomes.  Facilitate improved financial and operational governance, reduced risk, and compliance with intergovernmental reporting requirements.  Take advantage of scalability from a mayoral level to an agency and agency staff level.  Leverage analytics for smarter government and analytics for smarter cities.
  • Canadian Food Inspection Agency gains valuable insight intodata and centralizes business intelligence The need: The Canadian Food Inspection Agency needed a more centralized system that would offer users with simple, streamlined and easy-to-understand reports accessible via “…the appetite for data comes the Web. when you start ‘eating,’ and we are at that point now where users are asking for more and more The solution: data, now that they know what’s The IBM Cognos system enables more in-depth analysis of possible.” operations and increased insight into mission-critical data. — Karim Bechane, Manager, Enterprise Reporting, Information What makes it smarter: Management Division, Canadian Food • Continuous access to key data; Inspection Agency • Rich integration with multiple data sources; • Flexibility in slicing and dicing information for analysis; • Quick and easy access to a variety reports.
  • Analytics for managing resources effectivelyImproved decision making, deeper insight specifically for governmentsAnalytics for managing budgets Gain a strategic view of revenue streams, budgets, costs and expenses government- wide or at the agency and departmental level. Leverage collaborative budget preparation and execution. More effectively measure and monitor financial performance across agencies. Use robust financial reporting capabilities to support compliance with internal and external requirements. Achieve a transparent budgeting process.
  • Analytics for managing resources effectivelyImproved decision making, deeper insight specifically for governments Analytics for revenue management  Automate and fast-track the processing of legitimate tax returns.  Help reduce tax and revenue deficits resulting from fraud and defaults.  Better predict who will pay their taxes, help prevent social services waste fraud and abuse, and guard against improper payments.  Help prevent improper payments for services and goods with deeper insight into supply chain.
  • Analytics for managing resources effectivelyImproved decision making, deeper insight specifically for governments Analytics for managing operations  Predict and help prevent outages in key public services.  Gain critical insights into management of operational resources.  Help reduce operational costs related to handling of fraudulent activities.  Lower operational costs for program execution.  Manage supply chains for more cost-effective procurement of goods.  Retain top performers by identifying predictors related to employee satisfaction.
  • The Regional Municipality of York improves the efficiencyand effectiveness of budget planningThe need:The Community and Health Services (C&HS) department atYork Region required the ability to produce a timely andaccurate budget. ““It’s the first time in my 15-year career that I have not used Excel as the main budget tool. SinceThe solution: Deloitte implemented our IBMIBM Cognos Express software helps improve the department’s Cognos Express solution, welong-term processes, enhance its budget reporting model and have saved a tremendousmeet its evolving needs. amount of time and made the budget cycle so much moreWhat makes it smarter: efficient.”• Designed and implemented a master budget model that the department can use to budget on an ongoing basis — Community and Health Services, York Region• Empowered the department to budget revenue sources and expenses for the two-year budget and three-year outlook• Gave the department the ability to amend each general ledger account with supplemental commentary• Created more robust budget and forecast reports12
  • Atlantic Lottery ‘ups the ante’ on financial performancemanagement efficiencyThe need:Atlantic Lottery relied upon spreadsheets and manual processesto carry out the forecasting and analysis required to distribute its$400 million annual profits accurately between shareholders.This was proving both time-consuming and inefficient, and a “Our requirement to accuratelydeadline to begin creating regular financial reports added extra return all profit to each of the fourpressure to find an alternative. Atlantic provinces creates the need for extremely detailed financial tracking and reportingThe solution: processes.”Atlantic Lottery deployed IBM Cognos TM1 to integrate itslegacy General Ledger (GL) systems and reporting data marts — Nicole Beaulieu, Atlantic Lottery’s manager of Financialinto a single, integrated system. The new system automatically Systems & Process Optimizationapplies a set of rules to accurately and consistently completecritical financial tasks.What makes it smarter:• Completed a complex and large-scale implementation within a tight deadline, meeting contractual obligations.• Accelerates creation of key reports, reducing production time from several weeks to less than one hour.• Generates detailed and sophisticated financial reports to support business decisions.13
  • Analytics for strengthening public safety and securityImproved decision making, deeper insight specifically for governments Analytics for crime prevention  Help preempt crimes with more effective deployment of law enforcement resources.  Monitor crime activity and deploy law enforcement officials using real-time dashboards.  Improve information transparency across departments.  Monitor the effect of cross-agency decisions on future crime rates.  Accurately position new infrastructure investments for delivery of public safety agendas.
  • PRIME-BC uses advanced analytics to fight crime and protectcitizens The need: Quickly and accurately cull through data on individuals collected during traffic stops, 911 calls, witness interviews and criminal investigations—currently stored in three separate “Establishing accurate identities repositories—and illuminate duplicate entries. and understanding relationships between individuals is an important step in law The solution: enforcement. IBM is helping us Police Records Information Management Environment for turn data into intelligence to solve British Columbia (PRIME-BC) has selected IBM analytics and fight crime, and in the software to improve police investigative and prevention process, significantly increase programs and respond to crime and emergency situations officer safety and reduce public more efficiently. risk.” What makes it smarter: — Russell Sanderson, PRIMECorp General Manager • Reduce illegal operations among gangs, and other drug distribution activities, by gaining additional insight on potential relationships among criminals. • The provinces 9,600 officers will have faster access to all police records across the province, providing them with a more comprehensive, real-time view of a particular individual.
  • Edmonton Police Service The need: Improve insight into the Edmonton Police Service’s data to help police stay on top of criminal activities, identify hot spots, reduce crime rates and communicate more effectively with “IBM helps us put crime commanders and the public. information into the hands of our front-line patrol officers so they The solution: can directly support problem- solving initiatives with our The service worked with IBM to implement a phased approach community partners.” to look at reporting and business intelligence analysis capabilities from its Computer Aided Dispatch (CAD) system. — John Warden, BI project team Police officials could identify trends, frequency and even types lead, Edmonton Police Service of crimes happening in specific locations. What makes it smarter: • Increased accountability; increased effectiveness and efficiency • Strategic and tactical reporting that supports decision making and problem solving • Greater insight into response time issues and other performance indicators • Improved communication with the public
  • The IBM Business Analytics portfolio’s breadth and platform forgovernment SchoolExecutive branch Agency leaders Citizen experience Financial planners administrators Law enforcement . How are we doing? Why? What should we be doing? Measure performance and deliver  Predict possible outcomes. Build a viable  Redeploy financial and operational resources outcomes based on political mandates. intervention strategy to keep programs and to meet changing objectives. Align institutional strategic goals to citizen spending on track.  Integrate budgets with performance objectives. satisfaction.  Analyze program costs. Reduce costs through real-time insight into programs and budgets. Smart phone PowerPoint Browser Excel Email Tablet IBM Business Analytics capabilities Dashboards Scorecards Reports Queries Analysis What-if Predictive Planning/ modeling budgeting IBM Business Analytics platform Message Relational Unstructured Application OLAP Modern and legacy sources sources data sources sources sources
  • For more informationibm.com/software/analytics/government
  • Trademarks and notesIBM Corporation 2011 IBM, the IBM logo, ibm.com, and Cognos are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol ( ® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. SPSS is a trademark or registered trademark of SPSS, Inc. (or its affiliates), an IBM Company. Other company, product, and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.