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IBM InterConnect 2013: DevOps Keynote
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IBM InterConnect 2013: DevOps Keynote

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  • 1. © 2013 IBM Corporation
  • 2. General Manager IBM Rational Software Kristof Kloeckner
  • 3. Fast, Lean Enterprise Software Delivery through DevOps Kristof Kloeckner / IBM Rachael Straiton / DBS Bank Sebastian Jammer / PT XL Axiata © 2013 IBM Corporation
  • 4. 4 #IBMINTERCONNECT We Are at An Inflection Point in the Industry JUST-IN-TIME MAINTENANCE Global aircraft engine manufacturer increases service revenue by 12% in one year using real-time monitoring and proactive fault detection MOBILE CUSTOMER TARGETING Card swipe in one store attracts coupons from nearby store – resulting in 109% incremental sales lift BUSINESS INNOVATION DRIVER Building materials manufacturer deploys social collaboration platform driving real-time process improvement and reducing time to market by 2/3
  • 5. 5 #IBMINTERCONNECT External Forces that Will Impact the Organization For the First Time, CEOs Identify Technology as the Most Important External Force Impacting Their Organizations Technology factors People skills Market factors Macro-economic factors Regulatory concerns Globalization Source: IBM Institute for Business Value, The Global CEO Study 2012. Question: “What are the most important external forces that will impact your organization over the next 3 to 5 years?” 71% 2004 2006 2008 2010 2012 55
  • 6. 6 #IBMINTERCONNECT Software delivery Modern workforce expects constantly updated software to connect to enterprise systems Mobile Software component in smart products driving increased value and differentiation Intelligent/ Connected Systems Insights on new products by more efficiently interpreting massive quantities of data Big Data Demand for apps requires fast, scalable environments for dev and test, as well as production Cloud Industry requirements demand faster response to regulations and standards, with traceability and quality Instrumented Products Software Delivery Is at the Heart of Today’s Top Technology Trends Broader set of stakeholders collaborates to deliver continuous innovation and value Social Business
  • 7. 7 #IBMINTERCONNECT Rapid Response to Market Challenges and Customer Feedback Determines Success or Failure Operations/ProductionDevelopment/TestCustomers Business Owners
  • 8. 8 #IBMINTERCONNECT Organizations that Effectively Leverage Software Delivery Outperform Their Competitors … yet few are able to deliver it effectively 86% of companies believe software delivery is important or critical 25% leverage software delivery effectively today But only… • Source: “The Software Edge: How effective software development drives competitive advantage,” IBM Institute of Business Value, March 2013 69% outperform those who don’t of those who leverage software delivery today
  • 9. 9 #IBMINTERCONNECT Systems of Interaction Continuous client experience Partner value chain Cloud-based Services Systems of Engagement Systems of Record CRM HR DB ERP A Failure in Software Delivery Impacts the Entire Business of customers experience production delays >45% of outsourced projects fail to meet objectives >50% of budgets devoted to maintenance and operations >70% to deliver even minor application changes to customers 4-6 weeks DEVELOPMENT/TEST Speed mismatch between faster moving front office and slower moving back office systems, delaying time to obtain feedback SUPPLIERS Delivery in the context of agile OPERATIONS Rapid app releases impact system stability and compliance LINE-OF-BUSINESS Takes too long to introduce or make changes to mobile apps and services
  • 10. VIDEO (Continuous Delivery – 3 minutes)
  • 11. 11 #IBMINTERCONNECT DevOps Takes a Holistic Approach to Application Delivery Operations/ Production Development/ Test Customers Business Owners DevOps takes a business-oriented perspective in optimizing the entire delivery value stream by applying Lean Principles to software/service delivery, fostering collaboration across the business to enable continuous delivery Agile DevelopmentContinuous Business Planning Continuous Integration Continuous Deployment Continuous Testing Continuous Monitoring Existing efforts/practices address only a subset of the value chain DevOps Continuous Delivery of Software-driven innovation with a feedback loop IDEA MARKET
  • 12. Head of IT Shared Services DBS Bank Rachael Straiton
  • 13. © 2013 IBM Corporation
  • 14. 14 #IBMINTERCONNECT
  • 15. 15 #IBMINTERCONNECT
  • 16. 16 #IBMINTERCONNECT
  • 17. 18 #IBMINTERCONNECT
  • 18. 19 #IBMINTERCONNECT 19
  • 19. 20 #IBMINTERCONNECT
  • 20. 21 #IBMINTERCONNECT Rapid Waterfall Agile Rapid Waterfall Rapid Waterfall Agile Agile Agile Continuous Delivery Dedicated environment, Full simulated testing, Partial deployments Scheduled test environments Dedicated environment, Automated testing
  • 21. 22 #IBMINTERCONNECT Where we have started…
  • 22. Sebastian Jammer Head of Business Transformation Services PT. XL Axiata Tbk
  • 23. © 2013 IBM Corporation
  • 24. 25 #IBMINTERCONNECT In Less Mature IT Organizations, Lack of Discipline and Informal Management Can Lead to Serious Ineffectiveness  Highly informal process  Relationship based  No formal entry gate  No business case to judge project impact to the company IT Department People Budgets Business Requests Business Impact  Lack of oversight regarding Business User Requests and Resource Allocation  Non-systematic resource allocation (human and financial) – misaligned with business objectives  Overload of the organization due to the absence of a filtering and prioritization mechanism  Project delays due to under-resourcing (often projects were not meeting the agreed delivery date)  Misalignment with architectural principles due to absence of centralized architecture governance CASE EXAMPLE Business Request Management
  • 25. 26 #IBMINTERCONNECT This Can Inhibit the Execution of Strategy and Significantly Hamper Competitive Advantage IT Project Governance IT Processes Team Capabilities 1 2 3 Time-to- Market Flexibility & Agility Cost of Ownership Service Quality Strategic Objectives Issues Averse impact to the strategic objective Issues and Implications CASE EXAMPLE
  • 26. 27 #IBMINTERCONNECT IT Department People Budgets Hence, before Adopting Advanced Methodologies Fixing the Basics Is Key Application Development & Management Process (High Level) Business Requests Business Requests Demand Management  Control Gate 1 Gate 2 Gate 3 Gate 4 DeployBuild & TestDesign Requirements Development Feasibility Check Gate 0 Resource Planning & Allocation Strategic & Architectural Alignment Avoidance of Duplication Resource Planning & Allocation Strategic & Architectural Alignment Avoidance of Duplication Resource Planning & Allocation Strategic & Architectural Alignment CASE EXAMPLE
  • 27. 28 #IBMINTERCONNECT This Will Lay the Foundation to Drive Further Improvement Such as Standardization Description   Toolkit breaks down the product into building blocks   Product marketing can pick and choose and “parameterize” the different building blocks   IT architecture is developed to accommodate the tool-kit through parameters Benefits   Significant reduction in complexity   Reduction of technical risk   Reduced risk of product design failures   Enables standardized customer experience   Reduction in effort to develop the product   Enables standardized IT tooling such as testing   Ability to handle higher volumes of products   Faster speed to market Product & Price Plan Building Blocks Building Block 2 Building Block 4 Building Block 1 Building Block 2
  • 28. 29 #IBMINTERCONNECT Experience Has Taught Some Key Principles about IT Transformation 1.  Transformation is a journey, not a destination 2.  Evolution is much better than revolution 3.  Execution architecture is much more important than end-state architecture 4.  Architecture is a governance task, much more than a technical one 5.  Capability is key to success
  • 29. © 2013 IBM Corporation
  • 30. VIDEO (DevOps Overview – 2 minutes)
  • 31. © 2013 IBM Corporation
  • 32. 33 #IBMINTERCONNECT DevOps Adoption Paths Open Lifecycle and Service Management Integration Platform OSLC Ecosystem BestPractices Monitor and Optimize Plan and Measure Develop and Test Release and Deploy Operations/ProductionDevelopment/TestCustomers Business Owners
  • 33. 34 #IBMINTERCONNECT Adoption Path: Plan and Measure Practice: Continuous Business Planning Do the right things right   Attack the high value and high risk items first   Predict and quantify the outcomes and resources   Measure honestly with distributions of outcomes   Learn what customers really want and steer with agility 65% reduction in operating costs previously necessary to manage the decision-making process, and a 20% savings in time spent on the decision process
  • 34. 35 #IBMINTERCONNECT Adoption Path: Development and Test Practice: Collaborative Development Unify on an integrated, open platform   Promote common terminology, tools, processes, data sources among all lifecycle disciplines   Integrate early and continuously   Demonstrate integrated behaviors before investing in unit coverage and completeness “Our costs are flat, even though our demand has increased by about 30 to 35 percent. We’re doing more with the same amount of resources” Frank Fabian Head of testing environments, delivery services, ANZ technology
  • 35. 36 #IBMINTERCONNECT Adoption Path: Development and Test Practice: Continuous Testing Quantify software quality insight at faster cycle times   Virtualize test environments for low-overhead, rapid deployment   Automate provisioning and regression test suites   Uncover and resolve critical defects earlier through integration-test driven development   Quantify quality trends over time Blue Cross BlueShield “Using the Rational tools, three employees can run the required 1,250 tests in less than one week, reducing testing time by 50 percent.” An Doan Software Quality Engineer
  • 36. 37 #IBMINTERCONNECT Adoption Path: Release and Deploy Practice: Continuous Release and Deployment Accelerate delivery of usable increments for continuous outside-in feedback   Provide a continuous delivery pipeline that automates deployments to test and production environments   Reduce overhead with push-button deployments   Quantify change stability and measure transparently for compliance “Before it took 2 days to deploy a build, with uDeploy and our new processes, it takes us less than 60 seconds.” Matthew Wilson Director, Consumer Web Operations
  • 37. 38 #IBMINTERCONNECT Continuous Software Release and Deployment   Reduce errors with automated software release and deployment   Improve productivity with push-button deployments for developer and operations   Reduce time-to-market via automated release and deployment   Demonstrate compliance and auditability through enforced security and traceability IBM UrbanCode Deploy orchestrates and automates the deployment of applications, databases and configurations IBM UrbanCode Release is an intelligent collaboration release management solution
  • 38. 39 #IBMINTERCONNECT Adoption Path: Monitor and Optimize Practice: Continuous Monitoring Quantify change trends   Scalable measurement and reporting   Real-time insight into performance and stability   Continuous feedback on cost of change to steer projects toward more predictable outcomes “Root cause analysis used to average 45 minutes. Now it takes only 5 minutes.” Syed Asif Shah Chief Information Officer
  • 39. 40 #IBMINTERCONNECT Adoption Path: Monitor and Optimize Practice: Continuous Customer Feedback and Optimization Analyzing the customer experience and their challenges   Understand client usage context for analyzing customer behavior and pinpointing problems   Reduce cycle times for continuous client feedback   Connect developers/operators more directly with user community and client experience
  • 40. 41 #IBMINTERCONNECT Overhead and Rework Productive 40% 20% Eliminate any activity that is not necessary for learning what customers want The Critical Measure of DevOps Success
  • 41. 42 #IBMINTERCONNECT42 Practice Based Maturity Model: Assessment Framework Benefits/Business outcome: Defined with real metrics Measure: Practical means to benchmark before, during and after Technical context: Impact on Practices, Means to implement changes Maturity Model Assessment, Pilot, and Rollout Services
  • 42. 43 #IBMINTERCONNECT DevOps at InterConnect 2013   Session 0142: Seize Market Opportunities by Establishing an Enterprise Capability for Continuous Software Delivery •  Thursday, 10/Oct, 04:15 PM - 05:00 PM, Simpor 4803, Level 4   Session 0179: Accelerating Mobile and Cloud Development and Delivery for zEnterprise •  Fri, 11/Oct, 10:15 AM - 11:00 AM, Peony 4502, Level 4   Session 0167: Deploy Mobile First Applications •  Fri, 11/Oct, 11:15 AM - 12:00 PM, Roselle 4612, Level 4   Visit the DevOps Zone in the Solution Center
  • 43. 44 #IBMINTERCONNECT Take Action Now!   Develop an end-to-end DevOps strategy   Adopt mobile-first design thinking, and cloud-centric architectures   Start incrementally on business-critical projects   Measure and reduce overhead, rework and duplication   Innovate! It’s a great time to be in the technology business
  • 44. #IBMINTERCONNECT © 2013 IBM Corporation Thank You
  • 45. © 2013 IBM Corporation