Smarter Commerce, Salg og Marketing, Thomas Steglich-Andersen

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Smarter Commerce, Salg og Marketing, Thomas Steglich-Andersen

  1. 1. Smarter Commerce Thomas Steglich-Andersen
  2. 2. Smarter Commerce
  3. 3. Running the Business .. Brand Relationship Marketing Sell •Pricing, Add •Campaigns •Order, Payment, Multi Channel •Customer Interaction Procurement Service •Contract management •Spend Mgmt. •Returns, change. •Installation scheduling Order Management Supply Chain Visibility and optimisation Supply Fulfillment •Partner Integration •EDI, File Transfer •Transport planning Planning/ Analytics •production Inventory/ Analytics Production •Warehouse Mgmt Operational Efficiency
  4. 4. Cross channel in researching and buying Store Research Product Create Order Call Center Research Product Create Order Change Order Web Research Product Create Order Mobile Research Product Create Order Schedule Delivery Change Order Check Status Cancel Order Pickup Initiate/Track Return Schedule Delivery or Pickup Check Status Cancel Order Schedule Store Pickup Initiate/Track Return Change Order Schedule Delivery or Pickup Check Status Cancel Order Schedule Store Pickup Initiate/Track Return Change Order Schedule Delivery or Pickup Check Status Cancel Order Schedule Store Pickup Initiate/Track Return BtB, BtC,BtBtC,Social,CtC ©
  5. 5. Running the Business .. Smarter ! Brand Relationship Procurement Marketing •Pricing, Add •Contract management •Campaigns •Spend Mgmt. Sell •Order, Payment, Multi Channel •Customer Interaction, configuration Service •Returns, change. •Installation scheduling Order Management Sourcing Supply Chain Visibility and optimisation •Partner Integration •EDI, File Transfer Planning / Analytics Production •production Inventory/ Analytics •Warehouse Mgmt Operational Efficiency Fulfillment •Transport planning
  6. 6. Hvis du vil vide lidt mere ...

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