PCTY 2012, Overvågning af forretningssystemer i et virtuelt miljø v. Hans Peder Thomsen

Please note:• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.• Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the users job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 2

Agenda• Today’s Challenges – Business Applications in Virtual and Cloud Environments• Monitoring in a Virtual Environment – IBM SmartCloud Monitoring• Monitoring Business Application – IBM SmartCloud Application Performance Management• Business Service Management – TADDM, OMNIbus, Impact & TBSM• Gartner APM Magic Quadrant 3

Today’s Challenges

Todays Business Application – “The Business wants focus on their Business Services – we can monitor our servers” – “Half the time we don’t even know we have a problem until the Help Desk phone starts ringing”. – “Once we know there’s a problem, it takes us way too long to figure out what’s causing it.” – “I’m ‘guilty until proven innocent’ - I have to prove I’m in compliance with SLAs.” 5

Challenges Introduced By Virtualization• Virtualized environments are heterogeneous – VMware – Microsoft Virtual Server/Hyper-V – Solaris Zones/LDOMs – Citrix Xen – KVM – IBM Power Systems, System z• Business Applications span physical and virtualized environments• Requires performance management insight into the application – Response Time Monitoring – Deep Dive analysis of key applications and middleware – Isolating which component of an application is slow• Requires performance management insights into virtualized environments – Overall resource utilization of servers? – Resources allocated per VM? – Resource utilization per VM, and how can I optimize it? – How do I know if my application is performing slowly due to the hypervisor? – Are the Storage or Network a bottleneck for my virtualized environment? 6

Challenges Introduced By Cloud• Cloud introduces additional complexity with dynamic provisioning and de-provisioning• Management tools must stay in sync with provisioned resources• Application performance must be measured while overall environment keeps changing• Application response time and availability needs to be monitored and correlated with dynamic changes• Capacity Planning becomes a critical task to ensure that the required resources are available before new workloads are provisioned• Must be able to Monitor the resources and report on problems and utilization in a very dynamic environment• Consumers must be charged for the resources used 7

Monitoring in a VirtualEnvironment

Anticipating Virtualization Management ChallengesThe are no “virtual performance problems”, only very real performance problemsmanifested in a very complex consolidated, virtual environment. 9

IBM Smart Cloud Monitoring• IBM Smart Cloud Monitoring provides in ONE tool build on IBM Tivoli Monitoring (ITM) and Tivoli Integrated Portal (TIP) architecture: – Operations dashboards – Monitoring multiple hypervisors (VMware, IBM Power, Hyper-V, KVM, Citrix XenServer, Solaris/Zones) – Detailed Operating System Monitoring – Dynamic Thresholding & Adaptive Monitoring – Capacity planning – Reporting for performance trends – Monitoring across servers, storage, network – Combined monitoring with virtual and physical views – Predictive trending – Attractive pricing based on virtual servers 10

Operations Dashboards• Dashboard provides overview of multiple virtual environments• Drill down to Server, Storage, and Network details• Launch in context to IBM Tivoli Monitoring UI 11

Dynamic Thresholding & Adaptive Monitoring• Hypervisors provide static monitoring thresholds• IBM Tivoli Monitoring provides static thresholds and Dynamic Thresholds/Adaptive Monitoring• The system learns the “normal” behavior for a resource and sets the threshold based on historical data• View real-time and time aligned historical data• Analyze the trends and see trends vs. anomalies• Use Avg., Max, Min, Percentile, Mode• Monitors can be defined for shifts or can be adjusted for seasonal differences 12

Capacity Planning• What-if analysis for adding ESX servers and VMs• Recommendations to optimize Workload• Reduce risk while eliminating or repurposing servers 13

Monitoring BusinessApplication

IBM SmartCloud Application Performance Management• A single solution to provide visibility into the complete application IBM SmartCloud Application Performance• Targeting both Operations and Management Applications Development teams• Holistic management for critical Ensure Application Performance applications• Manages Cloud, Virtualized, Traditional Understand End User Experience IT, and Hybrid deployment• Performance, Availability, and Capacity Rapidly Isolate Problems Management for your complex application infrastructure Reduce Downtime• Understand what end users are experiencing Improve SLA compliance• New web based dashboards Cloud | Virtualized | Traditional IT | Hybrid Planned for 2Q12 15

IBM SmartCloud APM solutions provide the visibility, controland automation needed to optimize application performance Application End User Transaction Deep Predictive Discovery Experience Tracking Dive Analytics Visibility into Transaction Rapid problem Domain-specific Proactive Management to application performance isolation through operations tools reduce outages & resource dependency monitoring to ensure transaction for diagnosis and improve business SLA compliance path analysis repair performance  shared data & common services  Follow Understand See steps changing the end-user across the workloads experience cloud Mobile devices & Highly virtualized applications, Private, public & smart endpoints storage & networks hybrid clouds 16

Dramatically simplify visibility into the applicationenvironmentNew State of the Art Dashboards Take guesswork out of end user experience with smart drill downs Easy to understand dashboards track availability, performance, and capacity Role-specific screens for both Operators and Application Development teams Customizable with a wide variety of widgets and data sources Runs on smart devices 17

End User Experience• Web Response Time Monitoring – Reports end user experience for web applications• Client Response Time Monitoring – Monitors real user client desktop Windows applications and transactions 18

Problem Isolation Through Transaction Tracking• Avoid 10 person war room finger pointing by quickly identifying the slow component !• Heterogeneous environments• Transaction Topology is automatically discovered• Support for asynchronous transactions• Extensible, modular 0.97sec 1.31sec framework 0.21sec• Integrated response time and transaction tracking 0.89sec 0.32sec• Support for Agent-less TT• Build Business Services 19

Deep Dive Capabilities • Uses Dynamic Workspace Links to launch in context into appropriate SME tool • Launch destinations depend on type on data source ITCAM for Transactions • Where appropriate, will drill down to specific workspace • Reduces Mean Time ITCAM for To Repair (MTTR) Application Diagnostics 20

Business ServiceManagement

IBM Tivoli Business Service Management Solution Proactive Business Aligned Business Service Service Tivoli Business Service Manager: Management Real-time IT service visibility and Service-centric health indicators, and business KPI’s L Le Modeling, impact & RCA En En En En ve er rii ex e riic exteSmart Cloud Control Desk: r r ag ge hm r a hm rna hm hmService desk with incident, problem, e en ll da en enchange, configuration and asset Consolidated Operations t & ta, t& t&management in one solution & Management Op enric Netcool OMNIbus and Impact: Reactive pe r ch pe pe Cross-domain Correlation, ra an r r Event managementAnalytics Topology & with filtering, Resource Aligned n tii tiio d a t correlation and event enrichment na uto System a Tivoli Netcool/OMNIbus & Analytic ll A t ma lA Au Domain-Specific Management Domain- to te a om e ac om om ct IBM Tivoli Monitoring and ITCAM: ma iio SmartCloud Application Performance Management Performance Application Network Security Monitoring and Performance management tiio ns. ii n ns Single solution with End to End, Transaction Tracking Transaction System Mainframeinfrastructure and application middleware for Storage and End User Oriented APM SmartCloud Monitoring: Tivoli Application Dependency Discovery Manager: Monitoring, Performance and Capacity Dependency Collection Discovery of components, relationship and changes in Event management for Virtual Environments & Performance Collection Virtual Environments Applications Systems Network Voice Security Mainframe Storage Business Other Wireless Note: All layers are inclusive of distributed and mainframe. 22

IBM Tivoli Business Service Management Solution Proactive Business Aligned Business Service Service Tivoli Business Service Manager: Management Real-time IT service visibility and Service-centric health indicators, and business KPI’s L Le Modeling, impact & RCA En En En En ve er rii ex e riic exteSmart Cloud Control Desk: r r ag ge hm r a hm rna hm hmService desk with incident, problem, e en ll da en enchange, configuration and asset Consolidated Operations t & ta, t& t&management in one solution & Management Op enric Netcool OMNIbus and Impact: Reactive pe r ch pe pe Cross-domain Correlation, ra an r r Event managementAnalytics Topology & with filtering, Resource Aligned n tii tiio d a t correlation and event enrichment na uto System a Tivoli Netcool/OMNIbus & Analytic ll A t ma lA Au Domain-Specific Management Domain- to te a om e ac om om ct IBM Tivoli Monitoring and ITCAM: ma iio SmartCloud Application Performance Management Performance Application Network Security Monitoring and Performance management tiio ns. ii n ns Single solution with End to End, Transaction Tracking Transaction System Mainframeinfrastructure and application middleware for Storage and End User Oriented APM SmartCloud Monitoring: Tivoli Application Dependency Discovery Manager: Monitoring, Performance and Capacity Dependency Collection Discovery of components, relationship and changes in Event management for Virtual Environments & Performance Collection Virtual Environments Applications Systems Network Voice Security Mainframe Storage Business Other Wireless Note: All layers are inclusive of distributed and mainframe. 23

IBM Tivoli Application Dependency Discovery Manager (TADDM) • TADDM Allows You to: – Discovers the Components in a Data Center Environment – Discover the Relationship of the Components in the Virtual Environments and build Business Services – Discover and Track Changes of the Components – Automatically maintain your Business Services and propagate to TBSM 24

IBM Tivoli OMNIbus & Impact – Event Management Combined Web Views Business Views Operator ViewsTivoli SUITE Informatio ITM/ITCAM Suite Integrations n Gateways Service SmartCloud Desk TEP/TIP Impact CCMDB TBSM Customer Events Care MS HP BMC CA ITM SC Probes & Monitors Physical Transmission Network Application Plant Layer Layer Layer 25

IBM Tivoli Business Service Manager (TBSM) TBSM• Real-time IT service • Out-of-box businessvisibility and health service reportingindicators • Business application• Dynamic visualization views from TADDM andof business KPIs events from OMNIbus• Real-time service • Multi-customer rolestatus calculated based dashboardsagainst business KPIs Cross tier application maps Event forwarding Configuration changes Enrichments of eventsTADDM Launch In Context Launch In Context OMNIbus 26

IBM Tivoli Business Service Manager (TBSM) 27

Gartner APMMagic Quadrant

Gartner has recognized IBM as a leader inApplication Performance Monitoring Magic Quadrant for Application Performance Monitoring Will Cappelli, Jonah Kowall September 19, 2011 © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartners prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartners research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartners Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp 2929

Acknowledgements, disclaimersand trademarks© Copyright IBM Corporation 2012. All rights reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify thecompleteness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express orimplied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM withoutnotice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any othermaterials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representationsfrom IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBMsoftware.References in this publication to IBM products, programs or services do not imply that they will be made available in all countries inwhich IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s solediscretion based on market opportunities or other factors, and are not intended to be a commitment to future product or featureavailability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that anyactivities undertaken by you will result in any specific sales, revenue growth, savings or other results. All statements regarding IBMfuture direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.Information concerning non-IBM products and services was obtained from a supplier of those products and services. IBM has not testedthese products or services and cannot confirm the accuracy of performance, compatibility, or any other claims related to non-IBMproducts and services. Questions on the capabilities of non-IBM products and services should be addressed to the supplier of thoseproducts and services.All customer examples cited or described are presented as illustrations of the manner in which some customers have used IBM productsand the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer and willvary depending on individual customer configurations and conditions. Nothing contained in these materials is intended to, nor shall havethe effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operatingsystem or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography.IBM, the IBM logo, ibm.com, Tivoli, the Tivoli logo, Tivoli Enterprise Console, Tivoli Storage Manager FastBack, and other IBM productsand services are trademarks or registered trademarks of International Business Machines Corporation in the United States, othercountries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademarksymbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information waspublished. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks isavailable on the Web at "Copyright and trademark information" at ibm.com/legal/copytrade.shtml 30

PCTY 2012, Overvågning af forretningssystemer i et virtuelt miljø v. Hans Peder Thomsen

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