Building the App Store


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Building the App Store

  1. 1. © 2013 IBM CorporationBuilding the App StoreJude LancasterIBM Endpoint Manager for Mobile DevicesMay 28 2013 - CopenhagenMartin VittrupTivoli End Point and Mobile
  2. 2. 1Building the App Store What is an App Store and what is an Application Store and whichone will you need?
  3. 3. 2Market Trends: Enterprise App StoreEnd users are comfortable with usingAppStores provided by companieslike Apple, Windows, Google andAmazon.- Browse applications- View comments and ratings- View pricing- Click to purchase- Automated deployment totarget device
  4. 4. 3End User requirementsI think we can getyou that app in 6-8weeksToday IT consumers are expecting asmart phone type experience forsoftware delivery
  5. 5. 4Market Trends: Internal Enterprise App Store• Enterprises want to provide a similar experiencefor internal apps – but have additionalrequirements– SW license management– Integration with procurement– Chargeback– Policy enforcement• Enterprises also have broader requirements for– Apps for multiple platforms• Windows, Mac, Linux– Device types• Laptops, desktops, servers, mobile• A total enterprise view requires support foran “Electronic Software Store” - not justapps – but also virtual machine requests,OS requests, storage requests• Enterprises also have to provide supportfor users if they run into issues– Solutions knowledge base– Help desk– Live chat
  6. 6. 5This session:- IEM MDM Enterprise App Store- IEM Software Distribution- IEM and SCCD Integration- IEM Self Service Portal
  7. 7. 6A look at Endpoints
  8. 8. 7- IEM MDM Enterprise App Store
  9. 9. 8MDM Enterprise Apps Management
  10. 10. 9
  11. 11. 10Device View10
  12. 12. 11- IEM Software Distribution
  13. 13. 12
  14. 14. 13- IEM and SCCD Integration
  15. 15. 14Enhanced Self-Service Center Key features– Hierarchical navigation– Live Chat support– News Pod– Request Status Pod– My Assets Pod
  16. 16. 15Internal Enterprise App Store
  17. 17. 16 Key features– Overview (with full rich text support)– Comments and Ratings– Fulfillment time view– Order form– Pricing support–Internal Enterprise App Store
  18. 18. 17Get more Social - Comments and Ratings Key features– Summary of individual ratings is calculated and displayed– User comments are displayed.– A user can rate the offering directly from the offering dialog, or from the service requeststatus (after fulfillment).
  19. 19. 18Request FulfillmentEnd User1.) End User Requests Software2.) Workflow Initiated. Checks License Entitlement.3.) Automatic or manual approvals based on policy.4.) Runbook calls TEM to deploy Software5.) Software deployed to target.6.) Status & inventory information provided back to TEM.7.) TEM Software Usage Analysis is loaded into SCCD for license auditSmartCloud Control DeskRunbooks1 2 34TEM Server756Asset & CMDB
  20. 20. 19Application Install
  21. 21. 20- IEM Self Service Portal
  22. 22. 21Thank you !
  23. 23. 22World-Wide Smartphone Sales (%)Source: Wikipedia