IBM Monitoring and Event Management Solutions
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share

IBM Monitoring and Event Management Solutions

  • 1,374 views
Uploaded on

Track: IT Optimization and Service Management

Track: IT Optimization and Service Management

More in: Technology , Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
1,374
On Slideshare
1,343
From Embeds
31
Number of Embeds
2

Actions

Shares
Downloads
122
Comments
0
Likes
0

Embeds 31

http://www-05.ibm.com 29
http://w3.nordic.ibm.com 2

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • Unlike traditional approaches to integrating multi-vendor tools that rely on expensive and fragile point to point API integration. Jazz for Service Management is an open & flexible architecture designed to enable simplified integration of multi-vendor tools for improved visibility, control and automation. Jazz for Service Management uses simple web links to find and share trusted multi-vendor data from any source. With Jazz for Service management you can v isualize trusted, multi-vendor data from any source, in any tool, in a single view You can easily plug in or swap out multi-vendor tools as needed, much like you can plug and play any android device or ipad/iphone with your PC. You can easily integrate multi-vendor tools at a fraction of time/cost, because it uses community specifications to simplify integrations You can develop integrations once and reuse it many times for similar tools – like multiple monitoring tools. You can stop reworking integrations with every point release, because the integrations don ’ t break as point revisions happen with products And, Jazz for Service Management comes with a set of open, shared services that are available for use by any multi-vendor application to speed integration. These services include, visualization, security (single sign on), administration, registry, and reporting. It ’ s the combination of these capabilities that delivers new levels of visibility, control and automation for your business.
  • 16 integrations x 2 weeks/per = 32 weeks integration time. 3k per day x 5 days = 15k/week. 15k x 32 weeks = 480k. Each integrations must be revisited every year. 480k x 3 years = 1,440,000
  • 2 weeks per wrapper x 10 wrappers = 20 weeks of integration time. Tivoli services = $3000/day x 5 day/week = $15k / week integration. 20 weeks x 15k = $300k first year Validate each OSLC wrapper each year: 15 tools x 2 years x 3k for one day validation = 90,000 300k + 90k = 390k
  • Lower cost of management New works with existing Simpler deployment, simpler update, faster ROI Transcript: Open infrastructure, federated data, dynamic interaction and a set of common services, this is all about providing a realistic model across the industry so our partners and customers can more easily consume and deploy capabilities around ISM, positioning them to understand, optimize and react more quickly to changing business needs, hence, managing business risk. Author's Original Notes:
  • SOR , and SOE and dc a and cloud Develop apps and manage workloads in a cloud We looked previously at the long-range forecast for APM opportunity. Let ’ s pause here to consider the 2013 opportunity. Our 2013 opportunity, $173.5 M, is based on Fall Plan data, and represents a healthy business for our SmartCloud APM solution. With much of the roadmap technology for Consumer Insight being delivered later in the year – along with vibrant partner ecosystem – we ’ ll certainly have to rely on SC APM for the lion ’ s share of APM revenue in 2013. However, this “ big picture ” view of the APM market here shows the evolution of the market as emphasis shifts from Systems of Record to Systems of Engagement. Our traditional approach to the market has been through IT Operations, who install, configure and run our centralized infrastructure and application monitoring solutions. This has always made sense, as good application management requires an understanding of the infrastructure it ’ s running on. However, as the influence of applications running on Systems of Engagement increases, it becomes increasingly possible – and increasingly BENEFICIAL from an IT cost savings standpoint – to move those applications out of expensive data centers into public cloud environments. That move is accompanied by a shift in buyer behavior to application owners and developers, as well as public cloud tenants. Today the traditional data center market is still more lucrative, as the APM opportunity figures show in the colored blocks at the bottom of this chart. However, the trend is moving away from the traditional data center toward public clouds, and our goal with this new market approach is to position ourselves to follow the money as APM spending moves toward the public cloud. Sources: Total 2013 APM Opportunity – 2H12 GMV, Performance Management category Public Cloud Private Cloud 2013 Opp – 26% of total APM opportunity is based on GB-MM revenue of Performance Management category in 2H12 GMV Private Cloud (Self Service) 2013 Opp – 32% of Enterprise / GB-LE revenue based on slide 10 of “ Tivoli Buyer Behavior refresh May 2012 ” study. Combined all non C-level exec roles for “ Identified Need ” , then combined LOB roles and divided by total. Total 2013 IBM APM Opportunity – 2012 Plan of $170.1M with 2% growth for 2013
  • SOR , and SOE and dc a and cloud Develop apps and manage workloads in a cloud We looked previously at the long-range forecast for APM opportunity. Let ’ s pause here to consider the 2013 opportunity. Our 2013 opportunity, $173.5 M, is based on Fall Plan data, and represents a healthy business for our SmartCloud APM solution. With much of the roadmap technology for Consumer Insight being delivered later in the year – along with vibrant partner ecosystem – we ’ ll certainly have to rely on SC APM for the lion ’ s share of APM revenue in 2013. However, this “ big picture ” view of the APM market here shows the evolution of the market as emphasis shifts from Systems of Record to Systems of Engagement. Our traditional approach to the market has been through IT Operations, who install, configure and run our centralized infrastructure and application monitoring solutions. This has always made sense, as good application management requires an understanding of the infrastructure it ’ s running on. However, as the influence of applications running on Systems of Engagement increases, it becomes increasingly possible – and increasingly BENEFICIAL from an IT cost savings standpoint – to move those applications out of expensive data centers into public cloud environments. That move is accompanied by a shift in buyer behavior to application owners and developers, as well as public cloud tenants. Today the traditional data center market is still more lucrative, as the APM opportunity figures show in the colored blocks at the bottom of this chart. However, the trend is moving away from the traditional data center toward public clouds, and our goal with this new market approach is to position ourselves to follow the money as APM spending moves toward the public cloud. Sources: Total 2013 APM Opportunity – 2H12 GMV, Performance Management category Public Cloud Private Cloud 2013 Opp – 26% of total APM opportunity is based on GB-MM revenue of Performance Management category in 2H12 GMV Private Cloud (Self Service) 2013 Opp – 32% of Enterprise / GB-LE revenue based on slide 10 of “ Tivoli Buyer Behavior refresh May 2012 ” study. Combined all non C-level exec roles for “ Identified Need ” , then combined LOB roles and divided by total. Total 2013 IBM APM Opportunity – 2012 Plan of $170.1M with 2% growth for 2013
  • SOR , and SOE and dc a and cloud Develop apps and manage workloads in a cloud We looked previously at the long-range forecast for APM opportunity. Let ’ s pause here to consider the 2013 opportunity. Our 2013 opportunity, $173.5 M, is based on Fall Plan data, and represents a healthy business for our SmartCloud APM solution. With much of the roadmap technology for Consumer Insight being delivered later in the year – along with vibrant partner ecosystem – we ’ ll certainly have to rely on SC APM for the lion ’ s share of APM revenue in 2013. However, this “ big picture ” view of the APM market here shows the evolution of the market as emphasis shifts from Systems of Record to Systems of Engagement. Our traditional approach to the market has been through IT Operations, who install, configure and run our centralized infrastructure and application monitoring solutions. This has always made sense, as good application management requires an understanding of the infrastructure it ’ s running on. However, as the influence of applications running on Systems of Engagement increases, it becomes increasingly possible – and increasingly BENEFICIAL from an IT cost savings standpoint – to move those applications out of expensive data centers into public cloud environments. That move is accompanied by a shift in buyer behavior to application owners and developers, as well as public cloud tenants. Today the traditional data center market is still more lucrative, as the APM opportunity figures show in the colored blocks at the bottom of this chart. However, the trend is moving away from the traditional data center toward public clouds, and our goal with this new market approach is to position ourselves to follow the money as APM spending moves toward the public cloud. Sources: Total 2013 APM Opportunity – 2H12 GMV, Performance Management category Public Cloud Private Cloud 2013 Opp – 26% of total APM opportunity is based on GB-MM revenue of Performance Management category in 2H12 GMV Private Cloud (Self Service) 2013 Opp – 32% of Enterprise / GB-LE revenue based on slide 10 of “ Tivoli Buyer Behavior refresh May 2012 ” study. Combined all non C-level exec roles for “ Identified Need ” , then combined LOB roles and divided by total. Total 2013 IBM APM Opportunity – 2012 Plan of $170.1M with 2% growth for 2013
  • File Name Here.ppt Online Trading Application – Didn ’t need to wait for a call to the help desk or abandoned transactions, we had alerts to give us the info that trades are taking longer than the 5 second service level that’s been set. These alerts have come in intermittently over the past week. Robotic monitoring - synthetic understand all the moving parts, but you cannot script reality and user action but you need to know when affecting performance. Which is better? Complimentary, not competitive. - HP Mercury gives you robotic and all that is needed. - simulate and measure how long it takes… something systemic .. Never catch sporatic? - specific my non-scripted user action? Weird code paths? Those are the ones we spend … - user didn ’t use it as intended.. Not possible to conceive every possible example? - company was having .. Takes for ever to log on, cannot get into the system? Could never find out .. Used o ’brien.. - address the unexpected .. Particular action after one and buffer not cleared. 3 failed login attempts, - impossible to find. Without real user monitoring.. - real-user monitoring.. -> easier than robotic – tell it which URL ’s to watch and see the real user experience. - robotic monitoring .. Simulates.. Got to do.. Not a replacement. - just getting start user.. Robotics.. got to do and hear is how you do it! Fastest TTV!!! Apostrophe messed up the index.. Assumed length of names, irish clients can login. - international, zipcode.. Key points: Traditional approaches to management just aren ’t up to the task in this new world of composite applications. Highlight the problems associated with applications that touch many different systems and how difficult and expensive it can be to find and correct problems. Need to move from reacting to customer calls to identifying problems early and taking action. When problems do occur it can take a lot of time to find which system the problem is occurring on before the actual problem solving can occur Once the problem system is identified, finding the root cause can require a lot of skilled resource If the problem is in the code, trying to recreate the situation in a development environment can be very difficult given the complexity of the production environment Two ways for end-user response monitoring Real End-User Transactions Web Response Time Monitoring Reports end user experience for web applications Appliance mode eliminates overhead at the server Client Response Time Monitoring Monitors real user client desktop Windows applications and transactions Robotic Transactions Robotic Response Time Monitoring Periodic testing of business transactions Record and execute a set of user defined steps Internet Service Monitoring Periodic testing of service availability Simple and lightweight
  • Online Trading Application – Now that we’ ve isolated the failing component, we can drill down and start troubleshooting the issue on the WAS server, which also happens to be the one that showed that a change had been made. At this point, you might roll back the new version to see if it fixes the problem in production, but that doesn ’ t resolve the problem with the new version, which has enhancements that are needed. Looking at the WAS server metrics for a few hours prior to the last alert, and looking at key metrics such as heap usage and garbage collection, you find that heap usage was high and increasing and garbage collection was running frequently. This indicates that there ’ s a memory leak or other memory issue. Key points: Tivoli offers a broad coverage for enterprise resource Diagnostics – both distributed and mainframe based. This coverage is across the application stack – from Operating Systems and Virtual Environments, through Middleware such as Databases, Web and Application Servers, and Connectivity products such as WebSphere MQ and Message Broker to Applications including JEE based applications, ERP applications such as SAP, Siebel, Peoplesoft, and collaboration apps such as Lotus Notes and Sametime. We also offer the full coverage for Microsoft products.
  • IBM is investing in a broad range of analytics capabilities all targeted towards addressing a few fundamental value propositions: Analytics for Performance and Capacity Track Capacity and Performance of resources within Dynamic and Classic environments. Know in dynamic environments what the total requested additional capacity actually is. Balance this against the available capacity of your cloud infrastructure to be able to optimize cloud capital investment. An ideal cloud infrastructure uses every resource in the cloud, but never needs a single one more. How close to perfect is your infrastructure? [note: the capacity and performance tools we talk about are all integrated into and shipping with products which are available today.] Analytics for Outage Avoidance The outage avoidance value proposition is for behavior learning tools that use statistical methods to recognize normal usage patterns and can immediately alert when usage patterns change in negative ways. IBM uses multiple algorithms and approaches here including univariate, multivariate and other statistical analyses to provide maximum predictive information on emerging problems. [note: this is TASP. This product is in pilot program and when discussed we will go into real-world examples of problems that were detected using TASP.] Analytics for Faster Problem Isolation While all solutions promise to speed problem isolation, the analytics associated with interpreting log file (and other unstructured data sources) are likely to be used initially to improve MTTR (mean time to repair). Active pattern discovery, and integration with our statistical learning technologies promises to enable problem discovery as well, but the first value proposition is around helping the user to discover the right data to understand and resolve a problem quickly from amongst all of the uninteresting data that is out there. Remember that trials are on going for the methods used to find the most related data and also for enhanced techniques using pattern matching and advanced integration of log data and exit. Analytics for Customer Insight & Care Our Communications Service Provider customers are seeking any way to help manage and maintain their customers. Our customer analytics solution has just been released and helps OSS Operations know everything about there customers to better manage them and ensure that the most important customers are also amongst the happiest. IBM is investing in analytics across the board, using many techniques to improve Application, Service, and IT Operations Administration and reduce costs while enhancing ability to understand total capacity from an operations and application perspective. We see cost savings on setup due to reduced system configuration and automated application of best practices that are customized to your enviornment, as well as savings on the overall escalation and response to alerts on the backend.
  • SOR , and SOE and dc a and cloud Develop apps and manage workloads in a cloud We looked previously at the long-range forecast for APM opportunity. Let ’ s pause here to consider the 2013 opportunity. Our 2013 opportunity, $173.5 M, is based on Fall Plan data, and represents a healthy business for our SmartCloud APM solution. With much of the roadmap technology for Consumer Insight being delivered later in the year – along with vibrant partner ecosystem – we ’ ll certainly have to rely on SC APM for the lion ’ s share of APM revenue in 2013. However, this “ big picture ” view of the APM market here shows the evolution of the market as emphasis shifts from Systems of Record to Systems of Engagement. Our traditional approach to the market has been through IT Operations, who install, configure and run our centralized infrastructure and application monitoring solutions. This has always made sense, as good application management requires an understanding of the infrastructure it ’ s running on. However, as the influence of applications running on Systems of Engagement increases, it becomes increasingly possible – and increasingly BENEFICIAL from an IT cost savings standpoint – to move those applications out of expensive data centers into public cloud environments. That move is accompanied by a shift in buyer behavior to application owners and developers, as well as public cloud tenants. Today the traditional data center market is still more lucrative, as the APM opportunity figures show in the colored blocks at the bottom of this chart. However, the trend is moving away from the traditional data center toward public clouds, and our goal with this new market approach is to position ourselves to follow the money as APM spending moves toward the public cloud. Sources: Total 2013 APM Opportunity – 2H12 GMV, Performance Management category Public Cloud Private Cloud 2013 Opp – 26% of total APM opportunity is based on GB-MM revenue of Performance Management category in 2H12 GMV Private Cloud (Self Service) 2013 Opp – 32% of Enterprise / GB-LE revenue based on slide 10 of “ Tivoli Buyer Behavior refresh May 2012 ” study. Combined all non C-level exec roles for “ Identified Need ” , then combined LOB roles and divided by total. Total 2013 IBM APM Opportunity – 2012 Plan of $170.1M with 2% growth for 2013
  • In plain English describe what value the customer is going to receive from this offering. Really describe the value the customer will get. Including some context of product roadmap on the elevator pitch may be helpful context to the reviews.
  • UI- evolved discovery to shifted to find everything to thing that really matter for purpose. Compose your application carefully selected. .. Available, responding as expected, had usage changed. Action... enough context to investigate it.

Transcript

  • 1. © 2013 IBM CorporationNordic Pulse Comes to You 2013IBM Monitoring and Event ManagementStuart Holliday, Worldwide Service Management Sales LeaderHans Peder Thomsen, Consulting IT Specialist[ 28thand 29thof May,Lokomotivværkstedet ]
  • 2. 2Agenda New Technology IBM Tivoli Monitoring Solutions IBM Event Management and Business Service Management Nordic Customer Examples
  • 3. 3 Directly access trusted, multi-vendor data from any source Visualize trusted, multi-vendor data from any source Easily plug in or swap out multi-vendor tools Integrate multi-vendor tools at a fraction of time/cost Develop integrations once and reuse them many times Stop reworking integrations with every point release Leverage open services to speed multi-vendor integrationAn open & flexible architecture designed to enablesimplified integration of multi-vendor tools forimproved visibility, control and automation.VISIBILITYCONTROLAUTOMATIONLinked Data OSLC SpecificationsRegistry Security ReportingAdministration VisualizationOpen ServicesIBM Jazz for Service Management
  • 4. 4Benefits of Jazz for Service managementFor Clients: Ability to integrate applications by minimizing dependencies on proprietary API’s Identify KPI’s across their service environment thus improving business response Improve ROI by efficiently integrating your existing IT investments with higher reuseFor Business Partners: Ability to provide value added services instead of spending time on developingintegrations Increase solution footprint through simplified product extensionsFor IBM: To be a value added contributor and help maximize the clients IT investments Enable a consistent and in-context client experience in a multi-vendor environment4“Jazz for Service Management and OSLC can reduce the integration costs of anaverage project with 4 integrations by 33%, and the average time to develop anintegration by 75%, based on the principle that we can develop once, and reuse manytimes.” -- Icaro“DASH, your user interface service, is incredibly clean and efficient to use. Itwas very intuitive and I’m excited for the future of dash boarding andvisualization.” -- UPMC
  • 5. 55Multi-vendor, Cloud Service Delivery without OSLCPublic CloudPrivate CloudVMwareProvisioningVMwareProvisioningEMCProvisioningEMCProvisioningCiscoProvisioningCiscoProvisioningIn-houseOrchestrationIn-houseOrchestrationAmazon CloudOrchestrationAmazon CloudOrchestrationExternal BillingPayPalPayPalDevelopmentOpen sourceDevelopmentOpen sourceDevelopmentVisaVisaAmExAmExBMC Service DeskBMC Service DeskSalesOneSalesOneTivoliMonitoringTivoliMonitoringHP MercuryMonitoringHP MercuryMonitoringCA WileyMonitoringCA WileyMonitoringAPI Integration Scenario:• Total: 16 API Integrations• 3 Orchestration to Billing• 2 Orchestration to Public Cloud• 3 Orchestration to Provisioning• 1 Development to Orchestration• 3 Orchestration to Monitoring• 3 Monitoring to Service Desk• 1 Service Desk to Fix Tracking• Estimated: 2 Weeks per Integration• 32 weeks total integration time• Services $3,000/day or 15,000/week• 1styear integration cost = $480,000• All tools upgraded once/year• 2ndyear integration costs = $480,000• 3rdyear integration cost = $480,00• Total time96 weeks• Total costs= $1,440,000Open sourceFix TrackingOpen sourceFix Tracking5) Fix tracking needs problem details from servicedesk, & service desk needs status of fixes5) Fix tracking needs problem details from servicedesk, & service desk needs status of fixes1) Orchestration needs to know what to provisionfrom Dev and needs to deploy monitoring1) Orchestration needs to know what to provisionfrom Dev and needs to deploy monitoring4) External billing needs usageinformation from orchestration4) External billing needs usageinformation from orchestration2) Provisioning tools & public clouds need tobe told what to provision by orchestration2) Provisioning tools & public clouds need tobe told what to provision by orchestration3) Service Desk needs healthinformation from monitoringtools3) Service Desk needs healthinformation from monitoringtoolsPoint to Point API IntegrationISST validated estimates of man hours required to develop OSLC-wrappers for non-OSLC enabled 3rdparty tools.
  • 6. 6Multi-vendor, Cloud Service Delivery with OSLCPublic CloudPrivate CloudVMwareProvisioningVMwareProvisioningEMCProvisioningEMCProvisioningCiscoProvisioningCiscoProvisioningSmartCloudOrchestrationSmartCloudOrchestrationAmazon CloudOrchestrationAmazon CloudOrchestrationExternal BillingPayPalPayPalDevelopmentOpen sourceDevelopmentOpen sourceDevelopmentVisaVisaAmExAmExSmartCloudControlDeskSmartCloudControlDeskSmartCloudEnterpriseSmartCloudEnterpriseSmartCloudMonitoringSmartCloudMonitoringHP MercuryMonitoringHP MercuryMonitoringCA WileyMonitoringCA WileyMonitoringOSLC Integration Scenario:• Each OSLC wrapper takes 2 weeks• 10 custom OSLC-wrappers = 20 weeks• 20 weeks @ $3k/day or $15k / week• 1styear integration cost = $300,000• 2ndyear integration cost = $45,000• 1 point revision per tool per year• 1 Day to test * 15 tools• 3rdyear integration cost = $45,000• Total Time: 26 weeks• Total Labor Costs:= $390,000• Total Time Savings 70 weeks• Total Labor Savings= $1,050,000Rational TeamConcertRational TeamConcertOSLC-EnabledIBM or 3rdpartyOSLC-EnabledIBM or 3rdpartyTools without nativeOSLC supportTools without nativeOSLC supportOSLC-wrapperenabling one-to-manyISST validated estimates of man hours required to develop OSLC-wrappers for non-OSLC enabled 3rdparty tools.http://open-services.net
  • 7. 88Common Data Access, Common Visualization, Mashup CombinationsData provider Toolkit (UI / OSLC)ITM SC APM TBSM OmnibusData Provider Data Provider Data Provider Data ProviderSolution OOTB Views Customized Views for ClientsTPCData ProviderWidgets for MobileImpactData ProviderPurpose-built UIs
  • 8. 9DASH – OS dashboard9
  • 9. 10Agenda New Technology IBM Tivoli Monitoring Solutions IBM Event Management and Business Service Management Nordic Customer Examples
  • 10. 11ITM , IBM SmartCloud APM and SmartCloud Monitoring OfferingsTraditionalData CenterPrivate Cloud(Self Service)Public CloudApplicationOwnersIT OpsCloudTenantSmartCloudMonitoringIaaS - Manage CloudinfrastructureSmartCloudMonitoringApplication InsightSmartCloud ApplicationPerformance ManagementMSPTivoliMonitoringManage Applications andInfrastructure for HybridenvironmentsDevelop apps andmanage workloads ina cloudManage physicalInfrastructure11
  • 11. 12IBM Infrastructure Management Dashboards for ServersFeaturesDisplays event count data for allManaged System Groups (MSG)and Managed System Names(MSN) in ITMDisplays graphicalrepresentation of specificsituation eventsDisplays selected key metricdata for OSs: Windows, Linuxand UnixIntegrated with ITM Role BasedAuthorization PoliciesProvides “Launch in context toTEP” capability for viewing moreOS metric dataData displayed can be differentper user depending onauthorization policies12This release of ITM introduces additional infrastructure components to support web-based dashboards for infrastructure management, a linked data registry for cross-product data integration, and enablement for granular role-based access policies.PurposeComplements the TEPIntended for use primarily by “Operator” persona and secondarily by “SME” personaProvides a modern Web-2.0 style UI for selected ITM data
  • 12. 13ITM User Interface Architecture13
  • 13. 14ITM , IBM SmartCloud APM and SmartCloud Monitoring OfferingsTraditionalData CenterPrivate Cloud(Self Service)Public CloudApplicationOwnersIT OpsCloudTenantSmartCloudMonitoringIaaS - Manage CloudinfrastructureSmartCloudMonitoringApplication InsightSmartCloud ApplicationPerformance ManagementMSPTivoliMonitoringManage Applications andInfrastructure for HybridenvironmentsDevelop apps andmanage workloads ina cloudManage physicalInfrastructure14
  • 14. 15IBM SmartCloud MonitoringKey benefits: Visibility into the cloud infrastructureo Integrated “out-of-the-box” contextual views of health and performance in thecomplete context of the virtual environment to include physical and virtualservers, storage and network resourceso Receive real-time proactive & predictive alertso Side-by-side and historical data to identify problems quicklyVirtual environment managemento Out-of-the-box alerts, best practices, expert advice and workflows for detectingperformance problems and identifying their sourceo Web 2.0 dashboards, operational workspaces and reports Capacity planningo Predict physical and virtual resource capacity bottlenecks and trendso Gain business agility by determining room for expansion Optimizationo Right-size virtual machineso Policy-driven workload placement for performance and security optimizationIBM SmartCloud Monitoring is an infrastructure-as-a-service cloud monitoring tool,providing scale, performance and availability monitoring of the cloud resources and thevirtual machines running within it. Enjoy real cost savings with cloud optimization andautomation, and resiliency from resource and workload analytics.
  • 15. 16Health Dashboards Capacity AssessmentsIntegrated Monitoring Capacity PlanningA single tool for all infrastructure managementReports on the healthtrends of cloud componentsand workloads, powered byCognos.Performance Analyticsfor right-sizing of virtualmachines.Integration with industry-leading Tivoli servicemanagement portfolio.Policy-Basedoptimization to putworkloads where they’llperform best, not justwhere they’ll fit.Health dashboards toprovide an instant,consolidated glimpse intocloud health.Topology views of the keyinterrelated components ofthe cloud.What-If capacityplanning scenarios.
  • 16. 17SCM for Holistic Capacity Analytics
  • 17. 18ITM , IBM SmartCloud APM and SmartCloud Monitoring OfferingsTraditionalData CenterPrivate Cloud(Self Service)Public CloudApplicationOwnersIT OpsCloudTenantSmartCloudMonitoringIaaS - Manage CloudinfrastructureSmartCloudMonitoringApplication InsightSmartCloud ApplicationPerformance ManagementMSPTivoliMonitoringManage Applications andInfrastructure for HybridenvironmentsDevelop apps andmanage workloads ina cloudManage physicalInfrastructure18
  • 18. 19Understand theend-user experienceFollow changingworkloadsMobile devices &smart endpointsPrivate, public &hybrid cloudsHighly virtualized applications, storage& networksDiscoveryVisibility intoapplicationresourcesEnd UserExperienceTransactionperformancemonitoring toensure SLAcomplianceTransactionTrackingRapid problemisolation throughtransactionpath analysisDiagnosticsDomain-specificoperations toolsfor diagnosis andrepairPredictiveAnalyticsProactiveManagement toreduce outages &improve businessperformanceshared data & common servicesSee stepsacross the cloudVisibility, control and automation to intelligently manage critical applications incloud and hybrid environments.What is Application Performance Management?19Visibility, control and automation to intelligently manage critical applications in cloudand hybrid environments.
  • 19. 20New Application-Oriented Dashboards! Take guesswork out of application issueswith smart drill downs Easy to understand dashboards Quickly renders data Customizable with a wide variety of chartsand graphs and data sources Runs on smart devicesDramatically simplified visibility into the application environment20
  • 20. 21End User MonitoringEnsure end user’s experience always meets their expectations See what your users are experiencing Identify problems before they affect SLAs:• Real-User monitoring• Robotics monitoring Continuously validate production systemperformance• Captures performance and availability data of actualusers for SLA reporting Monitors network traffic for HTTP(S) requests to theweb server Completely non-invasive, agentless monitoring If you have a problem, find out about itbefore the customers complain50% of problems found throughcustomer complaints to help desk!50% of problems found throughcustomer complaints to help desk!21
  • 21. 22 Unified, end-to-end transaction tracking Heterogeneous environments– fully integrated across distributed and System z Start with agentless and add agents as needed!Problem Isolation Through Transaction Tracking• Support for asynchronoustransactions• Extensible, modularframework• Integrated response timeand transaction tracking22
  • 22. 23DiagnosticsQuickly identify the source of the failure within the component When the failing component has beenisolated, detailed performance andavailability metrics provided to SME totroubleshoot– Access to both Real-time and Historicaldata within a single UI Access to key performance metrics foreach resource to quickly identify sourceof failure Expert Help and Best Practice guidancefor optimum performance23
  • 23. 24Business Value of Adopting AnalyticsPredictive OutageAvoidanceEnsure availability ofapplications and services Use learning tools toaugment custom bestpractices Leverage statisticalmethods to maximizepredictive warning Improve problemdetection across IT silosPredictFaster ProblemResolutionFind & correct problems fasterwith tools that determineactions required to resolveissues Identify problems quickerwith insight to largeunstructured repositories Isolate problems quicker bybringing relevantunstructured data intoproblem investigations Repair problems quickerwith the right details quicklyto hand.ResolveOptimizedPerformanceTrack, Optimize, and Predictcapacity and performanceneeds over time Track capacity andperformance of applicationsand services in classic andcloud environmentsOptimize resourcedeployment with what-if andbest fit planning tools Escalate capacity andperformance problemsbefore they cause criticalfailuresPerformImproved InsightEnhance visibility into systemsresource relationships whileincreasing customersatisfaction Determine whatresources areinterdependent to assessimpact of failures Gain insight into what isimportant to yourcustomer Decrease customerchurn and acquisitioncosts while increasingcustomer retention andsatisfactionKnowAutomated Analytics helps lower IT Administration Costs: Performance and Capacity planning tools monitor appropriately and escalate, reducingtime consuming report browsing Learning tools reduce customization and best practices investment on initial deployment Log Analysis helps speed problem resolution to be able to do more with less
  • 24. 26ITM , IBM SmartCloud APM and SmartCloud Monitoring OfferingsTraditionalData CenterPrivate Cloud(Self Service)Public CloudApplicationOwnersIT OpsCloudTenantSmartCloudMonitoringIaaS - Manage CloudinfrastructureSmartCloudMonitoringApplication InsightSmartCloud ApplicationPerformance ManagementMSPTivoliMonitoringManage Applications andInfrastructure for HybridenvironmentsDevelop apps andmanage workloads ina cloudManage physicalInfrastructure26
  • 25. 27Your Workloads Today:•Smaller & More Focused•Numerous and geographicallydistributed•Dynamic & More Ephemeral•Automatically ProvisionedThe Challenge:•Difficult & expensive to manage withtraditional tools•Must be able to follow dynamic,mobile workloads around•Licenses must be based on a virtualmachine, and portableOur Solution:Midmarket Viable•Competitively priced, concurrent licenses•Easy to sell & deploy•Low maintenance•RebrandableCloud Resonant – a solution for cloud consumers,who don’t have control of the infrastructure, but stillwant to monitor the health and performance of theirworkloads•Quickly understand if application problems or VMissues are impacting user experience, so you canrectify quickly•Bottom-up monitoring, instead of top-down,focused on consumers, not operations•Real-time user experience monitoring for cloudapplications•Ensure customer satisfactionInnovative Monitoring Technology•Extremely light-weight, with extremely desirableTTV and TCO•Multi-tenancy•Elastic and self-optimizing•Currently developing broader anomaly detection viaunstructured data analytics, maturation of alerting fromthresholds to base-lining and anomaly detectionDynamicworkloads appearrapidly, fromdifferentsources…IBM SmartCloud Monitoring Application Insight
  • 26. 28Dashboard shows health of multiple business applications
  • 27. 29Slow Response Time for the Application
  • 28. 30Transaction Volume Over Time including Good, Slow, and Failed
  • 29. 31OS Shows High CPU Utilization and 1 Process Has High Usagehttp://www.ibm.com/developerworks/servicemanagement/apm/sim/index.html
  • 30. 32Support Application Developers with enhancedcapabilities for deep dive diagnosticsIBM’s direction for APM productsEmpower Application Owners with full visibilityinto customer experience including mobile devicesSuperior Analytics with Actionable Insights toenable faster problem resolutions and predictiveoutage avoidanceSimplify Solution Delivery with enhancedapproaches to try & buy easy solution deploymentRevolutionize the Cloud with new elastic scalingarchitecture, designed for the cloud and hybridapplications12345
  • 31. 33IBM Application Performance Diagnostics Lite• Designed for portability– Free downloadable tool (limitation: pre-production only)– Can be deployed and providing valuable data in about 15 minutes– Very lightweight, infrastructure-less architecture makes it usable in multiple use cases• Use Cases– Services engagement Identify root cause of performance issues for WAS and WebSphere Portal server Performance tuning– Solution troubleshooting: Capture data from your solutions running in WAS and WebSherePortal for root cause analysis• Supported Middleware– WebSphere Application Server v7.0+– WebSphere Portal Server 6.1, 7.0, and 8.033
  • 32. 34Diagnostics tools to help optimize performance
  • 33. 35Diagnostics tools to help optimize performanceITCAM for ADITCAM for AD1. IBM APD Lite– Pre-Production– Developer tool– Value in < 1 hour– Key use cases• Identify execution time and CPU timefor individual methods• Collect and correlate contextual data,such as the SQL query and executiontime3. ITCAM for AD– Best suited for production andnear production environments– App support teams and IT Ops– Key use cases• App server health monitoring• Automatically capture method leveltrace information on slow runningtransaction, even in production• Memory leak diagnosis• Lock analysis• Reporting and analyticsAPD LiteAPD LiteDevelopment Test Production
  • 34. 36Agenda New Technology IBM Tivoli Monitoring Solutions IBM Event Management and Business Service Management Nordic Customer Examples
  • 35. 37Netcool/ImpactService-centricModeling, impact & RCABusinessBusinessServiceServiceManagementManagementConsolidated OperationsConsolidated OperationsManagementManagementDomainDomain--Specific ManagementSpecific ManagementCross-domain Correlation,Topology & AnalyticsDependency CollectionDependency Collection Event & Performance CollectionEvent & Performance CollectionNetworkApplicationSystem MainframeSecurityStoragePerformanceTransactionIBM TivoliMonitoringNetwork ManagerNetView ZSecurity Ops. ManagerTotalStorage Prod. CenterPerf. Analyzer, Proviso*Comp. App. Mgr., Net. Assure*Tivoli Netcool/OMNIbus & AnalyticsTBSM, TNSQMEnrichment&OperationalAutomationEnrichment&OperationalAutomationLeverageexternaldata,enrichandautomateactions.IBM CCMDB & any IBM & 3rdParty discovery & data sources. IBM and 3rdParty event source.NetworkSystems SecurityApplications Voice Mainframe OtherStorage BusinessNote: All layers are inclusive of distributed and mainframe.* Service ProviderWirelessNetcool/ImpactService-centricModeling, impact & RCABusinessBusinessServiceServiceManagementManagementConsolidated OperationsConsolidated OperationsManagementManagementDomainDomain--Specific ManagementSpecific ManagementCross-domain Correlation,Topology & AnalyticsDependency CollectionDependency Collection Event & Performance CollectionEvent & Performance CollectionNetworkApplicationSystem MainframeSecurityStoragePerformanceTransactionIBM TivoliMonitoringNetwork ManagerNetView ZSecurity Ops. ManagerTotalStorage Prod. CenterPerf. Analyzer, Proviso*Comp. App. Mgr., Net. Assure*Tivoli Netcool/OMNIbus & AnalyticsTBSM, TNSQMEnrichment&OperationalAutomationEnrichment&OperationalAutomationLeverageexternaldata,enrichandautomateactions.IBM CCMDB & any IBM & 3rdParty discovery & data sources. IBM and 3rdParty event source.NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusinessNote: All layers are inclusive of distributed and mainframe.* Service ProviderWirelessReactiveReactiveResource AlignedResource AlignedSystemSystemProactiveProactiveBusiness AlignedBusiness AlignedServiceService Enable ServiceManagement throughConsolidation andIntegration Meet the needs ofbusinesses withQuality, Scale, &Total ServiceSolutionsIBM Event and Business Service ManagementSmartCloud Monitoring:Monitoring, Performance and Capacitymanagement for Virtual EnvironmentsSmartCloud Application Performance ManagementSingle solution with End to End, Transaction Trackingand End User Oriented APMIBM Tivoli Monitoring and ITCAM:Monitoring and Performance managementfor infrastructure and application middlewareNetcool OMNIbus and Impact:Event management with filtering,correlation and event enrichmentTivoli Business Service Manager:Real-time IT service visibility andhealth indicators, and business KPI’s
  • 36. 38PhysicalPlantTransmissionLayerNetworkLayerApplicationLayerSCMITMNetStorageServerProbes &MonitorsOtherEventsServiceDeskCCMDBBusiness Views Operator ViewsTivoli SUITE ITM/ITCAM SCM /SC APM TEP/TIP/DASH Impact TBSMGatewaysSuite IntegrationsIBM Netcool/OMNIbus – Event Management
  • 37. 39IBM Netcool/Impact – Event Enrichment and Automation Event Management– Enrichment, Suppression,Transformation– Event Isolation andCorrelation Automation– Creation of Tickets, Email, IM– Local / Remote CommandExecution– Run-book Automation Operational Support– Visualizing operational Data– SLO Reports– Maintenance Mode WindowEnrichCorrelate Automate
  • 38. 40Pre Impact Enrichment
  • 39. 41Post Impact Enrichment
  • 40. 42Achieve End-to-End Process VisibilityUnderstand, monitor and explore the state of business operationsBusinessImpacting AlertsNotification of situationsthat require responseExternal InformationInformation affectingbusiness service performanceProcess MetricsKey Performance Indicatorsfor business servicesReports & AnalysesUnderstanding trends bycombining multiple KPI’s usinghistorical informationCollaborationShare metrics andmodels with teamsto resolve situationsTivoli Business Service Management
  • 41. 43 Improved consumability:– Custom dashboards– Mobile Visualization (via smart devices andtablet devices)– Simplified, standardized data integration Ease of deployment via enabling:– UI widget catalogs– Self-service capabilities– Configuration simplificationWhat’s New In Tivoli Business Service ManagerIBM Tivoli Business Service ManagerNew
  • 42. 4444IBM Solution Dashboard – Example: eDayTrader ApplicationRevenue (Impact Data Provider)Drill DownConfiguration Details (TADDM)Health and Performance DetailsDrill Down
  • 43. 45Agenda New Technology IBM Tivoli Monitoring Solutions IBM Event Management and Business Service Management Nordic Customer Examples
  • 44. 46Case 1: Nordea Capital MarketWhy an IBM solution?• The Tivoli solution has enterprise maturityand stability – it don’t loose any events• Scalability and performance to handle morethan 1,000 servers on different platformswithout increasing overhead or staff• Integration with other non-IBM solutions• IBM capability to provide support 24 x 7ChallengesThe IT organization need to deliver highavailability and service on the criticalbusiness application in Nordea CapitalMarket, covering platforms, middleware,network and applications all combined in aconsolidated view.SOLUTIONIBM Solution:• IBM Tivoli Monitoring for Windows, Unixand Linux• IBM Tivoli Monitoring for VE• ITM Agent Builder to handle Nordeaspecific applications• IBM Tivoli Netcool/OMNIbus as focal pointwith integration from 3rd party vendorsand Remedy service deskCase Study
  • 45. 47Case 2: ØresundsbronWhy an IBM solution?• Ability to proactively correct potential failures• Reduced operational administration throughautomated processes• The IBM solution was based on standards andwas easy to implement to Øresundsbron’srequirements• One vendor with easy integration betweenthe different componentsChallengesØresundsbron had to adapt their IT service tomatch the business requirements. Thisincluded improving service for user supportand improving availability of critical businessservices without increasing IT staffSOLUTIONIBM Solution:• IBM Tivoli Monitoring of Windows andLinux• IBM Tivoli Composite Application Managerfor Microsoft Applications• IBM SmartCloud Control Desk• IBM Tivoli Netcool/OMNIbus• IBM Tivoli Network ManagerCase Study
  • 46. 48Case 3: SolarWhy an IBM Solution?• Support for ITIL processes• One integrated solution• Monitoring of services covering allinfrastructure components• Provide dashboard to the business ownersof critical business services• Fast and efficient implementationChallengesSolar was going to implement a new SAPsolution and needed an integrated solutionwith service management, monitoring andconsolidated events management,including a business service dashboardSOLUTIONIBM Solution:• IBM Tivoli Monitoring on AIX and Windows• IBM Tivoli Composite Application Managerfor SAP, DB2 and Microsoft Applications• IBM Tivoli Netcool/OMNIbus to consolidateevents• IBM Tivoli Business Service Manager toprovide a Business Service Dashboard• IBM SmartCloud Control DeskCase Study
  • 47. 49Case 4: Danish Municipality (Kommune)Why an IBM solution?• Can reuse current Tivoli knowledge andlicenses, and purchase new SmartCloud• Easy to implement the solution using IBM bestpractices• Can manage Tivoli solution using IBM servicesand few internal resourcesChallengesThe kommune had decided to out-source theirserver farm and establish a new virtualenvironment. Their existing Tivoli monitoringsolution had not been used efficient and theywanted to make a new installation based onnewest SmartCloud releases.SOLUTIONIBM Solution:• IBM SmartCloud Monitoring for Windowsand VMware• IBM SmartCloud APM Entry for MicrosoftApplications, Databases and Notes• ITCAM for Transaction for user experienceCase Study