IBM Technology Day 2013 Smarter Computing P Perdaems Salle Rome
 

IBM Technology Day 2013 Smarter Computing P Perdaems Salle Rome

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    IBM Technology Day 2013 Smarter Computing P Perdaems Salle Rome IBM Technology Day 2013 Smarter Computing P Perdaems Salle Rome Presentation Transcript

    • © 2013 IBM Corporation© 2013 IBM CorporationLe Smarter Computing ? Oui, mais comment ?Surtout pour un fournisseur de services…Pierre Perdaems, architecte IT11 Juin 2013
    • © 2013 IBM Corporation© 2013 IBM CorporationAgenda• Tableau blanc – technologies et fonctionalités• Les rôles de technologies dans la bigbusiness picture• Openstack, FSM, SCO, patterns, SDN,…• Zoom au sein de certaines zones technologies• Cloud Computing Reference Architecture• IaaS – openstack• PureFlex and autres fonctionalités• Smartcloud Entry et Orchestrator• Aggregator• Q&A2
    • © 2013 IBM Corporation© 2013 IBM CorporationLa problématiqueManaged Service Providers (or MSP) face three major challenges:• Keep positive cash flow positionInvest only when a new client is secured• Have very competitive operation costsOperate efficiently with automation• Select the adequate technology stack to match SLA for end clientsHA-RTO-RPO drive the stack per service !How to have multiple technology stacks coexisting while still keeping OPEX verylow ?
    • © 2013 IBM Corporation© 2013 IBM CorporationQui sont les MSP ?Managed IT Infrastructure Providers -IaaSCloud DevelopmentPlatform Providers - PaaSBusiness ApplicationProviders - SaaSBusiness ProcessServices - BPaaSOpportunity* N/A $8B25% CAGR$3B38% CAGR$8B26% CAGRTBD40% y/y (Gartner, 2012)Defined by: Break-fix, remotelydelivered IT servicesCompute, Storage, Network, andOS, owned by MSPIaaS, OS, Application stack forclients to dev/test/prod, IaaSowned by MSP or other providerOwn or Commercial softwaresold as service, hosted byMSP or other IaaS providerPeople and Processautomation, with cloudservice delivery platform asfundamental API integrationpointBusinessmodels:• VAR/VAD MSP• Existing MSP• New MSP• Datacenters• Cloud service providers• Existing MSP• Cloud service providers• Existing MSP• ISV MSP• Existing MSP• New MSP• Global SI’s• Telco• Existing SaaS MSPContract: Service Level Agreement with annuity pricing based on usageFirm size: 10-100 typical 100-250 typical 50-250 typical 10-500+ typical 500+ typicalWhat the MSPoffers:• Break-fix• Help desk• Remote monitoring• Network management• Endpoint management• Patch management andProvisioning• Managed storage & BC/DR,Network, Security• Help Desk• Virtual Desktop• Hosted applications• Security services• Mobile app development• Dev/test environment• Analytics/database services• Broad range of SaaS • Finance & Accounting• Travel & Expense• Marketing Automation• Human Resources• Document Mgt.MSP examples: Compushare, Long View,Centerbeam, CDW,Arrow, Avnet, UnisysGoGrid, Connectria, DutchCloud, Equinix, Rackspace,Navisite, AWSEngine Yard, Linode, MicrosoftAzure, Google AppEngine,LongJumpVelocity, ASPAway, SungardEnablers: Jamcracker,Parallel, CloudmoreAccenture, GBS, TataEnablers: Jamcracker,Parallel, Cloudmore
    • © 2013 IBM Corporation© 2013 IBM CorporationBusinessClientsMulti ServiceProviderEnterprise Top Priorities1. Increasing enterprise growth2. Attracting and retaining customers3. Reducing enterprise costs4. Creating new products and services (innovation)5. Increasing profitability (margins)6. Improving efficiency7. Improving marketing and sales effectiveness8. Improve governance, compliance, risk and security9. Creating or improving customer channels10. Implementing finance and controlsSource GartnerValueCostValueCost ITOrganizationIT Clients(users, developers…)MSP Clients123IT SuppliersTechnology & SolutionsBusiness outcomes from technology investments are all that really matter.??The MSP’s challenge is finding new ways to prove its worthCompetitionIncreasing MSP value provides optimum benefits to MSP clients (2,3) !
    • © 2013 IBM Corporation© 2013 IBM CorporationWhite board on technologies and capabilities
    • © 2013 IBM Corporation© 2013 IBM CorporationBusinessClientsMulti ServiceProviderValueCostValueCostITOrganizationIT Clients(users, developers…)MSP ClientsIT SuppliersTechnology & SolutionsInfrastructure technology to increase value and lower costPUREFLEX IaaS• Value• Through agility to provide services(IaaS portal)• Large set of Certified ISV virtualappliances (PureSystems Centercatalog)• Cost• Integrated solution with smallerfootprint, less energy, choice ofhypervisors,• Lower OPEX via Centralmanagement point (FSM) withexpertize configuration patternsLibrary• Multitenant - Mutualization• Pay as you Grow modelMSP either exposes IaaS to clientsor install applications the old way.
    • © 2013 IBM Corporation© 2013 IBM CorporationNetworking Networking NetworkingStorage Storage StorageServers Servers ServersVirtualization Virtualization VirtualizationO/S O/S O/SMiddleware Middleware MiddlewareRuntime Runtime RuntimeData Data DataApplications Applications ApplicationsTraditionalIT VirtualizationVirtual SystemPatternsVirtual ApplicationPatternClientManagesManagedbyPureApplicationManagedbyPureApplicationVirtualSystemPatternsVirtualApplicationPatternsCustomization; higher costs; slowertime to value Standardization; lower costs; faster time tovalueValue of Patterns increases incrementally fromInfrastructure Patterns to Platform Patterns
    • © 2013 IBM Corporation© 2013 IBM CorporationCenter of Excellence: orchestrate and doManaged IT IaaS PaaS SaaSNetworkingStorageServersVirtualiza onO/SMiddlewareRun meDataApplica onsNetworkingStorageServersVirtualiza onO/SMiddlewareRuntimeDataApplicationsNetworkingStorageServersVirtualiza onO/SMiddlewareRuntimeDataApplicationsNetworkingStorageServersVirtualiza onO/SMiddlewareRuntimeDataApplicationsBPaaSNetworkingStorageServersVirtualiza onO/SMiddlewareRuntimeDataApplicationsPeopleMonitoringLifecycleManagementIaaS PaaSSaaSIaaS PaaSSaaSLa Gaude: Industry view,ISVs, patterns,…Boeblingen-MONPELLIER:Showcase,PoC, workshops,Cloud layer,Architecture…MSP Infrastructure-Gaps01. IT Host Resources03. IT Storage Resources04. IT Network Resources02. IT Distributed ResourcesExploratory DepartmentalEnterpriseIntegrationExclusive OpenScope of servicesAssess current state Determine future stateIdentify requiredcapabilities and initiativesDevelop roadmaps01. IT Host Resources03. IT Storage Resources04. IT Network Resources02. IT Distributed ResourcesExploratory DepartmentalEnterpriseIntegrationExclusive OpenScope of servicesAssess current state Determine future stateIdentify requiredcapabilities and initiativesDevelop roadmapsGTS:Hosting,architecture,…RightManagedServicesmodel…PureSystems
    • © 2013 IBM Corporation© 2013 IBM CorporationReference architecture10
    • © 2013 IBM Corporation© 2013 IBM CorporationMarch 2009Initiated CCABSC CCMPReferenceArchitectureEarly 2012• Release CCRA 2.5• Reach milestone of~1500 IBMers formallyeducated on the CCRAJuly 2011Released“CCRA 2.0for BusinessPartners”February 2011Submitted CCRAto The Open GroupEvolution of the Cloud Computing Reference Architecture (CCRA 3.0)November 2012• Release CCRA 3.0• Adoption PatternsPrescriptive guidance onIaaS/PaaS/CSP/SaaSMarch 2011ReleaseCCRA 2.0March 2010Published CC &CCMP ReferenceArchitecture 1.0October 2010Used in CloudLaunch and variouscustomer/analystsessionsApril 2011Public Cloud RAwhitepaper availableon ibm.com2012/13CCRAStandardizationongoingDefined overall architectural foundationAdded product- and –integrationfocused solution architectures
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM Cloud Computing Reference ArchitectureThe IBM CC RA represents the aggregate experience acrosshundreds of cloud client engagements and the implementationof IBM-hosted clouds• Based on knowledge of IBM’s services,software & system experts, including IBM ResearchThe IBM Cloud Computing Reference Architecture (CC RA) isreflected in the design of• IBM-hosted cloud services• Clouds IBM implements for clients• IBM cloud appliances• IBM cloud service management productsThe CC RA focuses on cloud specifics such as radical costreduction while achieving highdegrees of security, reliability, scalability andcontrolThe CC RA consists of 21 detailed documents representingbest-of-industry knowledge and insight on how to architect,design and implement cloudsGovernanceSecurity, Resiliency, Performance & ConsumabilityCloud ServiceCreatorCloud ServiceConsumerCloud Service ProviderCommon CloudManagement Platform (CCMP)OperationalSupportServices(OSS)Cloud ServicesInfrastructure-as-a-ServicePlatform-as-a-ServiceSoftware-as-a-ServiceBusiness-Process-as-a-ServiceBusinessSupportServices(BSS)CloudServiceIntegrationToolsConsumerIn-house ITServiceCreationToolsInfrastructureExisting & 3rd partyservices, PartnerEcosystems
    • © 2013 IBM Corporation© 2013 IBM CorporationCloud Computing Reference Architecture (CC RA) AOD – Overall drill-downGovernanceSecurity, Resiliency, Performance & ConsumabilityCloud ServiceCreatorCloud Service ProviderCloud ServiceConsumerCloud ServicesIaaSPaaSSaaSBPaaSCommon CloudManagement PlatformCloud ServiceIntegrationToolsConsumer In-house ITInfrastructureMiddlewareApplicationsBusinessProcessesOSS – Operational SupportServicesBSS – Business SupportServicesSubscriptionManagementPricingEntitlementManagementMetering Rating BillingClearing &SettlementAccountsPayableAccountsReceivableCustomerAccountManagementServiceOfferingCatalogServiceOfferingManagementContracts &AgreementManagementServiceRequestManagementOrderManagementTransitionManagerDeploymentArchitectOperationsManagerService Provider Portal & APIConsumerAdministratorConsumerBusinessManagerConsumer EnduserService CreationToolsServiceManagementDevelopmentToolsService RuntimeDevelopmentToolsSoftwareDevelopmentToolsImage CreationToolsServiceComponentDeveloperInfrastructureSecurity &Risk ManagerCustomerCareServiceManagerBusinessManagerServiceComposerOfferingManagerServiceIntegratorServiceManagementServiceConsumerPortal&APIServiceDevelopmentPortal&APIAPIAPIAPIAPIExisting &3rd partyservices,PartnerEcosystemsProvisioningIncident &ProblemManagementIT ServiceLevelManagementService Automation ManagementService Delivery CatalogServiceRequestManagementChange &ConfigurationManagementImageLifecycleManagementMonitoring &EventManagementIT Asset &LicenseManagementCapacity &PerformanceManagementPlatform & Virtualization ManagementInfrastructureMgmtInterfacesPlatformMgmtInterfacesSoftwareMgmtInterfacesBPMgmtInterfaces13
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM Capabilities: IaaS14
    • © 2013 IBM Corporation© 2013 IBM CorporationData Center Roadmap Cost / Hour0.0000.0100.0200.0300.0400.0500.0600.0700.0800.0900.1000.1100.120Cost/Hour(Nomralized)Computer Network Storage BackupMaintainance Energy Datacenter Capex Datacenter OpexHV VM OS Cloud SW DCOSAdmin OverheadEnterprise DataCenterCost OptimizedEnterprise DCFuture EnterpriseDCCurrent EnterpriseHybrid DCCost OptimizedEnterprise HybridFuture EnterpriseHybrid DCLarge InternetData Center15
    • © 2013 IBM Corporation© 2013 IBM CorporationCompute Cost as a Function of Data Center Size11010010001000010 100 1000 10000 100000 1000000Number of ServersRelativeVMCostTraditional EnterpriseEnterprise CloudEnterprise Cloud wo VMWareLarge Internet Providers
    • © 2013 IBM Corporation© 2013 IBM CorporationOpenStack is a global collaboration of developers & cloud computing technologists working toproduce an ubiquitous Infrastructure as a Service (IaaS) open source cloud computing platformfor public & private clouds.The OpenStack Foundation is Open for BusinessPlatinum Sponsors Gold Sponsorshttp://openstack.orgOpenStack Compute (core)Provision and manage large networks of virtual machinesOpenStack Object Store (core)Create petabytes of secure, reliable storage using standard HWOpenStack Dashboard (core)Enables administrators and users to access & provision cloud-basedresources through a self-service portal.OpenStack Image Service (shared service)Catalog and manage massive libraries of server imagesOpenStack Identity (shared service)Unified authentication across all OpenStack projects andintegrates with existing authentication systems.150 Orgs2600 Individuals850 Orgs6600+IndividualsExponential growth in participationAPR2012AsofJAN2013AsofCode available under Apache 2.0 license. Design tenets – scale &elasticity, share nothing & distribute everything17
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM’s Relative Contributions to OpenStack
    • © 2013 IBM Corporation© 2013 IBM CorporationSource: Followerwonk.comOpenStack’s socialcommunity is roughly 3times that of its nearestcompetitorOne-quarter of Cloudstack &OpenNebula followers alsofollow OpenStackState of the OpenStack ecosystem•Growth in the OpenStack Eco-System*Codebranches are adirect indicationof feature &design activityOpenStack ecosystem growth•OpenStack has the largest active open source, cloudproject community (~2,500)•Individual membership up 286% since April 2012 (2,300– 6,600+), boasting 47 User Groups in 33 countries•Social media leader (3x the followers of nearest cloudproject community)•Corporate sponsorship grew 11% (135 - 150) since theOpenStack Foundation announcement• Notable additions include VMware & Microsoft•Fall Design Summit attendance grew 3x, 2011 to 2012•2,300 attendees of the Asia Pacific conference in China,across 2 cities (Beijing & Shanghai), in July 2012OpenStack ecosystem growth•OpenStack has the largest active open source, cloudproject community (~2,500)•Individual membership up 286% since April 2012 (2,300– 6,600+), boasting 47 User Groups in 33 countries•Social media leader (3x the followers of nearest cloudproject community)•Corporate sponsorship grew 11% (135 - 150) since theOpenStack Foundation announcement• Notable additions include VMware & Microsoft•Fall Design Summit attendance grew 3x, 2011 to 2012•2,300 attendees of the Asia Pacific conference in China,across 2 cities (Beijing & Shanghai), in July 2012IBM impact on OpenStackIBM has over 250 employees (internal & external)working on OpenStack•73 IBMers have signed the contributor agreement• 15 additional pending review & approval, totaling 88• 28 IBMers have had code contributions accepted• 6 core contributors (of ~30) on 8 projects• One fifth of core contributors are IBMers•IBM is currently 3rd overall in code contributions andreviews behind Rackspace & Redhat.• 21% of the design features for the Nova (Compute)project were led by IBM• 11% of the design features for the upcoming GrizzlyIBM impact on OpenStackIBM has over 250 employees (internal & external)working on OpenStack•73 IBMers have signed the contributor agreement• 15 additional pending review & approval, totaling 88• 28 IBMers have had code contributions accepted• 6 core contributors (of ~30) on 8 projects• One fifth of core contributors are IBMers•IBM is currently 3rd overall in code contributions andreviews behind Rackspace & Redhat.• 21% of the design features for the Nova (Compute)project were led by IBM• 11% of the design features for the upcoming Grizzly
    • © 2013 IBM Corporation© 2013 IBM CorporationImplementations of 2 important opencloud standardsGlobalization & localization enablementLocalization for Simplified ChinesCrowd-sourced translation capabilityContributions to OpenStack Success Deliver ValueIBM Sonas - V7000 IBM XIVMembership Services from HSLTIBM Power SystemsDrivers for IBM SVC & XIVPowerVM driverDynamic hypervisorsupportAPI, quotas, Nova integrationLegal support for drafting bylawsImprovements to stability and qualityCommunity sprint daysPermission building in the ChinamarketThree IBMers named “corecontributors”124 IBMers collaborating acrossdivisional linesLegal support for drafting bylawsImprovements to stability and qualityCommunity sprint daysPermission building in the ChinamarketThree IBMers named “corecontributors”124 IBMers collaborating acrossdivisional linesIBM PureSystems
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM Software Define Network platform Goal21IBM SDN Controller Platform has 3 components1. A set of drivers for the different switching components2. An Orchestration Engine to control switching components and provide application APIs3. Application eco-system with native IBM apps, Partner apps, and 3rd party appsIBM SDN Controller• will plug into higher level orchestration platform such as Openstack• To enable single pane for server, storage and networking infrastructureSDN Controller Platform•Global state & efficient capacity management•Optimizations and placementsApps Services AppsServicesL2/L3 5000v / DOVE OpenFlow112233Configuration &Provisioning SoftwareIBM Confidential
    • © 2013 IBM Corporation© 2013 IBM CorporationWhite boardWhite board on NetworkingKey points:Physical speed802.1Qb/ virtualisationLatencyConvergence - FCoEIntegrationOpenflowDoveSoftware Defined Networks
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM capabilities: Portaland orchestration23
    • © 2013 IBM Corporation© 2013 IBM CorporationCloud Onramps
    • © 2013 IBM Corporation© 2013 IBM CorporationDesign Point for IBM SmartCloud Entry – Simplicity
    • © 2013 IBM Corporation© 2013 IBM Corporation1. Customers are looking for end to end automation of cloud service delivery to achieve greaterreturns2. Provisioning play a key role, but is just one of many steps that must be automated3. Each customer has unique requirements to integrate with existing data center processes andtools.VM ProvisioningReal customerexampleWhy do we need an Orchestrator ?
    • © 2013 IBM Corporation© 2013 IBM CorporationSmartCloud ArchitectureInfrastructure-as-a-Service(IaaS)Network(Cisco, Juniper, BigIP, NCNM…)DevToolsService MgmtMonitorBackup &RestoreSecurity/PatchComplianceStorage(NetApp, StorWize,Sonas, TPC…)Compute(VMWare, KVM,Hyper-V, PowerVM,zVM…)IaaS GatewayImageManagementPatternsCloud MarketplaceOrchestrationSoftware Stacks
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM Capabilities: Aggregation28
    • © 2013 IBM Corporation© 2013 IBM CorporationExample: Integration-as-a-Service(WebSphere CastIron Live)
    • © 2013 IBM Corporation© 2013 IBM CorporationPureSystems
    • © 2013 IBM Corporation© 2013 IBM CorporationPureSystems FamilyDelivering Big Data PlatformServicesDelivering Cloud ApplicationPlatform ServicesDelivering Cloud InfrastructureServicesData PlatformApplication PlatformIntegrated InfrastructureBeyond BladesInfrastructure Components
    • © 2013 IBM Corporation© 2013 IBM CorporationRelated Standards &OrganizationsRelated Standards &OrganizationsSmartCloud OrchestrationOrchestration, Platform and Infrastructure Services across multiple environments and domainsSmartCloud OrchestrationOrchestration, Platform and Infrastructure Services across multiple environments and domainsCIMI &OVFTOSCACCRA OSLCSimple 3-tier structure, increasing client value at each tier and extending across hybridcloud environmentsUsing open, common, standards-based architecture providing choice, flexibility,interoperability and portabilityClean upgrade paths with progression to fully integrated and factory optimizedPureApplication SystemSignificant benefits including ease of installation, enterprise hardening and additionalcapabilities above base OpenStackSmartCloud ProvisioningPlatform and InfrastructureServicesSmartCloud ProvisioningPlatform and InfrastructureServicesSmartCloud EntryInfrastructure ServicesSmartCloud EntryInfrastructure ServicesSmartCloud ProvisioningPlatform and InfrastructureServicesSmartCloud ProvisioningPlatform and InfrastructureServicesSmartCloud EntryInfrastructure ServicesSmartCloud EntryInfrastructure ServicesCustomerintegratedhardwareCustomerintegratedhardwarePureFlex SystemPureFlex SystemPureApplicationSystemInfrastructure andPlatform ServicesPureApplicationSystemInfrastructure andPlatform ServicesKeySoftwareOfferingsFactoryIntegratedBundleOptionPublic CloudInfrastructureMany IBM SmartCloud offerings leverage common cloud services
    • © 2013 IBM Corporation© 2013 IBM CorporationPUREFLEX and FLEX systemsNo compromise designs for full performanceSupport multiple architectures using upto 14 POWER7 or x86 nodes perchassisSupport for applications across4 operating environmentsSecure startup for both physical andvirtual environmentsx86Linux®,Windows®POWER7AIX®, i®, Linux®IBM Confidential to April 11, 2012
    • © 2013 IBM Corporation© 2013 IBM CorporationDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMs Mezz 2Mezz 1POWER7+SocketIOHubIOHubPOWER7+SocketSysteminfrastructureCompute2 x SAS 2.5” HDD or2 x 1.8” SDD drivesStandard compute node◊2-socket Power7+◊24 cores : 2 Socket x 12 cores◊16 DIMMs 512GB Max◊Dedicated HW support for DualVIOS◊Double the number of VM’s percoreIBM p270 compute nodeIntegration without compromise, designed for the next decadePower is Performance RedefinedDelivers over 30% greater performance with similar density andenergy use of the previous POWER7 blades
    • © 2013 IBM Corporation© 2013 IBM CorporationSysteminfrastructureComputeIntegration without compromise, designed for the next decade*HDD or SSD – Mounted on cover (located over memory)IBM p470compute nodeDouble-wide compute node◊4-socket Power7+◊48 cores : 4 Socket x 12 cores◊32 DIMMs 1TB Max◊Dedicated HW support for DualVIOS◊Double the number of VM’s percoreDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMs Mezz 2Mezz 3POWER7+SocketIOHubIOHubPOWER7+SocketPOWER7+SocketPOWER7+SocketDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMsDIMMs Mezz 4Mezz 1IOHubNext generation compute node for delivering the mostadvanced converged infrastructure,virtualized data center and cloud computing environments.
    • © 2013 IBM Corporation© 2013 IBM CorporationBeing concrete
    • © 2013 IBM Corporation© 2013 IBM CorporationUse Cases for a POCThis slide deck contains a list of PoC UseCases, categorized by scenarios and linkedto the PureFlex plays. A one page quickmenu has been created that lists suggesteduse cases. The image on the right is athumbnail of the actual one pager. Thecurrent location of the one page menu is onthe SSI PureFlex POC Nomination pageHERE.To start building a POC plan, you can selectall or some of the use cases in areas of thecustomer’s insert. You can use this onepage menu as the test plan discussiondocument for the triage call. The detailcharts will like scenarios to specific salesplays and focus areas.
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM ConfidentialIBM “Pay as You Grow” offering for MSPsOptional Schedule of Tiered PAYG Amounts“Pay as You Grow”PAYG*List Price$750KConfiguredList Price$750KUp Front Price$300K +Usage TiersTier 10-25% UsagePay 25% of $225KTier 226-50% UsagePay 50% of $225KTier 351-75% UsagePay 100% of $225KTier 476-100% UsagePay 125% of $225KPAYG Amountbased on a % ofTotal Cores usedPAYG DiscountExample: Up to 60%PAYG ValuePAYG DiscountminusBasic DiscountPAYG Amount$225K
    • © 2013 IBM Corporation© 2013 IBM CorporationIBM’s “Launch Pad” for MSPs provides acomprehensive set of services to help MSPs buildtheir brand and generate demand for theirservices.Analytics &InsightsMSPConciergePromotionof MSP viaIBM’s BPDirectoryMarketingAssets &FundingMarketingPlanDevelopmentMarketingExecutionServicesSocial MediaandMarketingeducationMSP MarkIBM’s MSPProgramMarketingBenefitsHighlights• Marketing services which spanthe full breadth of marketingrequirements• Easy access to these marketingservices via Partner World• An MSP support service to pointyou to the marketing services ofmost value to you• Marketing services which willhelp fuel MSP growth !!!MSP Joint Marketing
    • © 2013 IBM Corporation© 2013 IBM Corporation
    • © 2013 IBM Corporation© 2013 IBM CorporationMERCI4th video on youtube. http://www.youtube.com/watch?v=mCzqYid0u6A2 BLOGs English:http://expertintegratedsystemsblog.com/index.php/author/pierre-perdaems/1 BLOG French http://thoughtsoncloud.fr/index.php/2013/03/penser-au-dela-de-la-boiteWhite paper: http://www.clabbyanalytics.com/uploads/MSPfinal.pdf
    • © 2013 IBM CorporationDisclaimer