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IBM Technology Day 2013 IBM Cloud Bethmann Devezeaud Salle Albertville

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  • 1. © 2013 IBM Corporation© 2013 IBM CorporationIBM Public Cloud OfferingSCE+, VSR, SCMBand Managed Infrastructure Services (MIS)O. Bethmann (obet@ch.ibm.com)E. Devezeaud (edev@ch.ibm.com)11 Juin 2013
  • 2. © 2013 IBM Corporation© 2013 IBM Corporation2Cloud Computing SpectrumPrivate PublicHybridIT capabilities are provided “as a service,” over anintranet, within the enterprise and behind the firewallInternal and external service deliverymethods are integratedIT activities / functions are provided “asa service,” over the InternetThird-partyoperatedThird-party hostedand operatedEnterprisedata centerEnterprisedata centerPrivate cloud Hosted privatecloudManagedprivate cloudEnterpriseShared cloudservicesAEnterpriseBPublic cloudservicesAUsersBDrivers • IT cost reduction• Improve operational efficiency (processes, risk)• Reduction of complexity• Business Transformation• OpEx•Price (pay-as-you-go)• Faster time to market• Flexibility and scalabilityBarriers • CapEx• Capabilities and skills• Cultural change• Security, control and compliance• Loss of individuality• Portability / Provider change
  • 3. © 2013 IBM Corporation© 2013 IBM Corporation3Cloud Computing SpectrumPrivate PublicHybridIT capabilities are provided “as a service,” over anintranet, within the enterprise and behind the firewallInternal and external service deliverymethods are integratedIT activities / functions are provided “asa service,” over the InternetEnterprisedata centerEnterprisedata centerPrivate cloud Hosted privatecloudManagedprivate cloudEnterpriseShared cloudservicesAEnterpriseBPublic cloudservicesAUsersBStandard VSR SCE SmartCloudOfferings SCMB SCE+ MeetingVSRSCMBIndividualOfferings Managed Infrastructure Services+
  • 4. © 2013 IBM Corporation© 2013 IBM Corporation4Managed Infrastructure Services (MIS)
  • 5. © 2013 IBM Corporation© 2013 IBM CorporationRunRunRunImprove (CSI) & ChangeImprove (CSI) & Change5MIS - Overview of the Service ElementsIT Service Pyramid■ visualizes the technical scope of IT Services■ enables modular combination of single layers■ customized and appropriate solution for eachclientMIS Service Portfolio■ comprises all necessary processes for anefficient operation of the IT Services■ IT Services in alignment to InformationTechnology Infrastructure Library (ITIL) v3processesServiceLevelManagementServiceLevelManagementITOperationManagementITOperationManagementDatacenterDatacenterNetworkNetworkHardware & Virtualization PlatformHardware & Virtualization PlatformOperating SystemOperating SystemInfrastructureInfrastructureApplicationsApplicationsBusinessBusinessApplicationsApplicationsApplicationServicesApplicationServicesProblemManagementProblemManagementEventManagementEventManagementChangeManagementChangeManagementBaseInfrastructureServicesBaseInfrastructureServicesIncidentManagementIncidentManagement ■ MIS core team located inSwitzerland■ extended MIS team includingadditional internal and externalresources in Switzerland■ dedicated and none-dedicated globalresources (near shoring / off shoring)ImplementImplementImplementDevelopDevelopDevelopUnderstandUnderstandIdentifyIdentifyPhasesTake over toOperationTake over toOperationDeal SelectionDeal SelectionContactsignatureContactsignatureGlobal DeliveryCenter GermanyGlobalDeliveryCenterPoland&RomaniaGlobalBusinessPartners&SuppliersGlobal DeliveryCenter IndiaGTSGTSCHCHSWGSWGCHCHSTGSTGCHCHlocallocalBusinessBusinessPartnersPartnerslocallocalSuppliSuppliersersMISMISSwitzerlandSwitzerlandDelivery Model
  • 6. © 2013 IBM Corporation© 2013 IBM CorporationMIS - IT Service Pyramid6Base Infrastructure Services■Datacentero 3 IBM datacenters in Switzerlando customer located datacenters■Networko Network services based on Cisco productso Security services based on Cisco products■Hardware and Virtualizationo IBM Server, Storage and Backup Hardwareo Virtualization based on VMware or Microsofttechnology■Operating Systemo Microsofto Linuxo AIXApplication Services■Infrastructure applications:o Backupo Monitoringo Databaseso Software distributiono etc.■Business applications:o Enterprise Resource Planning (ERP)o Document Management System (DMS)o Messaging / Collaborationo etc.
  • 7. © 2013 IBM Corporation© 2013 IBM Corporation■ Service Level Managemento Service Managemento Customer Satisfaction Managemento Contract Management & Accountingo Risk Management■ Event Managemento Monitoring and alerting services■ Incident & Problem Managemento 7x24 Central Service Desk Serviceso Service Management Suite (Tivoli)o 1st Level Enduser Support (Remote and OnSite)o 2nd Level Supporto 7x24 Stand-by for emergency duties■ Change Management■ IT Operation Managemento Maintenanceo Patch and Update Serviceso Regular checksMIS - Service Portfolio7
  • 8. © 2013 IBM Corporation© 2013 IBM Corporation8IBM SmartCloud Enterprise+ (SCE+)
  • 9. © 2013 IBM Corporation© 2013 IBM Corporation9IBM SmartCloud Enterprise+ has been designed to supportenterprise-class workloads and includes a full suite ofmanaged services.Shared cloud servicesEnterprise+B BAIBM SmartCloud Enterprise+Management, supportand deploymentSecurityand isolationAvailability andperformanceTechnologyplatformPayment andbillingDedicated cloudEnterprise+• Shared or dedicated managed environments• Shared management environments• Standard set of software images (operatingsystem, middleware, databases) offered in fixedsizes and SLA packages• Cloud-based IT Infrastructure Library (ITIL)processes such as image lifecyclemanagement, asset and licensemanagement and configuration management• Architecture designed to support workloadsrequiring a highly available infrastructure• High-speed Tier 1 storage option
  • 10. © 2013 IBM Corporation© 2013 IBM Corporation10Networking Networking NetworkingStorage Storage StorageServers Servers ServersVirtualization Virtualization VirtualizationO/S O/S O/SMiddleware Middleware MiddlewareRuntime Runtime RuntimeData Data DataApplications Applications ApplicationsInfrastructureas a ServicePlatformas a ServiceSoftwareas a ServiceVendorManagesinCloudVendorManagesinCloudVendorManagesinCloudClientManagesClientManagesCustomization; higher costs; slower time to valueStandardization; lower costs; faster time to valueCloud Service Models
  • 11. © 2013 IBM Corporation© 2013 IBM Corporation11You activate your service through the client portal.ClientportalCapacity(server andstorage)ServicecategorySoftwareimageManagedservicesExampleA self-service web portal is designed to provide more rapidaccess to the IBM SmartCloud Enterprise+ environment.Capacity Service category Software image Managed services64-bit IBM System x®virtual machine8 central processingunit, 16 gigabytes (GB)random accessmemory (RAM),384 GB storage99.5 Silver service-levelagreement24-hour servicerequest fulfillmentRHEL Linux 5.4IBM DB2® EnterpriseEdition v9.7.1Operating system
  • 12. © 2013 IBM Corporation© 2013 IBM Corporation12x86options32-bit configurations 64-bit configurationsSmall Med LargeMaxConfig*Small Med Large XLMaxConfigVirtual CPUs 1 2 4 8 1 2 4 8 8Virtual memory (GB) 1 2 4 4 2 4 8 16 32Instance storage (GB) 64 128 192 512 64 128 192 384 512Additional Disks Max 14 up to 512 GB each 7 TB Max 14 up to 512 GB each 7 TBIBM Power Systems™options64-bit configurationsSmall Med Large XL Jumbo Max ConfigVirtual CPUs 1 2 4 8 16 32Virtual memory (GB) 2 4 8 16 32 96Instance storage (GB) 64 128 192 384 512 N/AAdditional Disks Max 8 up to 512 GB each 4 TBIBM SmartCloud Enterprise+ offers virtual machine capacityoptions
  • 13. © 2013 IBM Corporation© 2013 IBM Corporation13PackageVirtual machine(VM) availabilityservice-levelagreementInfrastructure servicesBronze 98.5%• 32-bit and 64-bit IBM System x® – Microsoft Windowsand Linux• 64-bit IBM Power Systems™ – IBM AIX®• Predefined selectable VM sizes (vCPU1, memory, storage)• 24-hour service-request fulfillment goalSilver 99.5%• Bronze services plus VM mobility within a virtual cluster• 24-hour service-request fulfillmentGold 99.7%• Silver services plus automated restart on VM failure• 48-hour total service-request fulfillment goalPlatinum 99.9%• Gold services plus storage replication across differentphysical storage devices• 72-hour total service-request fulfillment goal1vCPU – virtual central processing unitOur solution includes the following service quality levels thathelp enhance flexibility and increase return on investment.
  • 14. © 2013 IBM Corporation© 2013 IBM Corporation14These software images can be made available for the appropriate operating systems:• x86 operating system (VMWare):Red Hat Enterprise Linux 5.4 and 5.6 (32 and 64 bit)Microsoft Windows Server 2003 R2 Standard and Data Center Editions (32 and 64 bit)Microsoft Windows Server 2008 R2 Standard and Data Center Editions (64 bit)Cloud Computing worldwide Client ReferencesGTS Cloud Computing Portal• IBM Power Systems™ operating system (IBM PowerVM®):IBM AIX® 6.1IBM and non-IBM software can be included in the service catalog at your request:• IBM DB2®• IBM WebSphere® MQ• Apache Tomcat• IBM WebSphere Application Server• Microsoft Internet Information Server (onWindows OS only)IBM SmartCloud Enterprise+ provides a standardized set ofoperating system and software images to help reducecomplexity and cost.
  • 15. © 2013 IBM Corporation© 2013 IBM Corporation15Our solution includes:• Security-rich building blocks fromIBM’s experience with outsourcing:IBM Service Manager (ISM)Based on IBM global virtualizationreference architecture• Out-of-band network for access tomanagement infrastructure• Regular validation of security parametersand policies• Strict adherence to IBM corporate patch andvulnerability scanning management practices• IBM standard processes using global deliveryframework efficiencies• Hosting in a Tier-3 data centerManagementlayer securityIBM IES4certificationIBM internalsecuritystandardsIBM ESA2certificationAnnualSAS701auditsIBM ASCA3certification1Statement on Auditing Standards (SAS70)2Evaluation of shared application (ESA)3Application Systems Control and Auditability (ASCA)4Inter-Enterprise Services (IES)We have implemented SmartCloud Enterprise+ securitycontrols that meet today’s industry best practices at themanagement layer.
  • 16. © 2013 IBM Corporation© 2013 IBM Corporation16These include:• International Organization for Standardization (ISO)and International Electrotechnical Commission (IEC)27001/2-based information security(ISeC) agreements that support industry andregulatory requirements• Hardened operating system (OS) images, regularlyvalidated to ISeC controls with optional host-basedintrusion detection system (HIDS) and host-basedintrusion prevention system (HIPS)• Middleware configured in a security rich manner,based on ISeC specifications• Automated validation of ISeC security controls• Automated processes for Service Activation andDeactivation (SA&D) and patch management• Standard identity federation methods to supportexisting enterprise directoryManagedlayer securityISeCsecuritycontrolsAutomatedpatchmanagementIBM ERS1SecureSA&DAntivirus(Windows)1Internet Emergency Response Service (ERS)Our SmartCloud Enterprise+ environment adopts IBM best-of-breed security controls to help provide security across themanaged layer
  • 17. © 2013 IBM Corporation© 2013 IBM Corporation17EuropeEhningen, Germany (SCE, SCE+)Montpellier, France (SCE+)Winterthur, Switzerland (SCE+), 07/2013Barcelona, Spain (SCE+), 09/2013UK (SCE+), plannedEuropeEhningen, Germany (SCE, SCE+)Montpellier, France (SCE+)Winterthur, Switzerland (SCE+), 07/2013Barcelona, Spain (SCE+), 09/2013UK (SCE+), plannedNorth AmericaMarkham, Canada (SCE, SCE+)Boulder, USA (SCE, SCE+)Research Triangle Park, USA (SCE, SCE+)North AmericaMarkham, Canada (SCE, SCE+)Boulder, USA (SCE, SCE+)Research Triangle Park, USA (SCE, SCE+)Latin AmericaHortolandia, Brazil (SCE+)Latin AmericaHortolandia, Brazil (SCE+)JapanMakuhari, Japan (SCE, SCE+)JapanMakuhari, Japan (SCE, SCE+)Asia PacificSingapore (SCE)Sydney, Australia (SCE+)Asia PacificSingapore (SCE)Sydney, Australia (SCE+)IndiaTo be defined (SCE+),plannedIndiaTo be defined (SCE+),plannedSmartCloud Global Deployment
  • 18. © 2013 IBM Corporation© 2013 IBM Corporation18IBM SmartCloud RecoveryVirtualized Server Recovery (VSR)
  • 19. © 2013 IBM Corporation© 2013 IBM Corporation19There are many challenges associated with disasterrecovery on a physical infrastructure.Identical hardware required for recoveryCosts are doubled, complexity is increasedAccurate configuration information is criticalIdle hardwareStandby hardware is needed for faster recovery time objectiveServers that need repurposing at time of disaster are laborintensive and time consumingSlow, complex recovery processDifferent solutions for different availability tiersSeparate procedures for system and data disksSeparate procedures for desktop PCsMulti-step recovery processesConfigurehardwareInstallOSConfigureoperatingsystem(OS)InstallbackupandrestoreagentStart“Single-stepautomaticrecovery”Site A Site B
  • 20. © 2013 IBM Corporation© 2013 IBM CorporationVirtualized Server Recovery – Value Proposition20Legacy Fixed SiteIBM Fixed Site6 hoursVirtualized Server RecoveryConsiderable RTO and RTO improvements(Fixed site, remote access, stored images and replication)RTO – up to 1 hourRPO – near zero10-60 minutesHardware & virtualization layer independentTape Delivery(Remote access, reduced setup time, stored OS images)
  • 21. © 2013 IBM Corporation© 2013 IBM Corporation21VSR Solution OverviewRemote LocationsAsynchronous ReplicationReplicationServersRecoveryServersABCDBACIBM VSR Data CenterShared ServicesClientDEnd UsersProduction SiteReplicated DataData for RecoveryServersWAN ConnectivityInternet – Leased LineA DB CBACDEnd userscommunication flow in case ofdisasterPlatforms are started incase of disaster or test
  • 22. © 2013 IBM Corporation© 2013 IBM Corporation22VSR PortalClientIBM SmartCloud VSR PortalBCRS VSRStorageIBM SiteBCRSVSRServersLogin to IBM SmartCloudVSR PortalClient ServersInternetInternet
  • 23. © 2013 IBM Corporation© 2013 IBM Corporation23We offer a robust suite of services including architecture,engineering, implementation and maintenance.Offering featuresThe ready-to-go, fully managed cloud service from IBM can have your servers running theiroperating systems, applications and data in minutesService options to meet your diverse needs: Gold, Silver, Bronze or dedicated point of deliverySupports:– Microsoft Windows 2003, 32 & 64 bit versions– Microsoft Windows 2008 R2, 32 & 64 bit versions– Red Hat Enterprise Linux version 4 and 5, 64-bit only, Logical Virtual Manager (LMV) disklayout– AIXEach virtual machine (VM) can use a maximum of 8 virtual processor cores and 32 gigabyte(GB) of virtual random access memory (resources applied to each VM variesin near-real-time)“Cross-server consistency” helps enable applications running across multiple servers to have anear-seamless failover to our cloud recovery infrastructure
  • 24. © 2013 IBM Corporation© 2013 IBM Corporation24We provide more flexible virtualized server recovery serviceoptions.GoldFor mission-critical serversrequiring immediateRTO/RPODedicated virtual serversfor failover “in minutes”Failover time depends onnumber of servers,volumes per serverServer failover completionsare “staggered”Replication capture:96 snapshots/24 hoursSilverProvisioning 1 hour or lessto begin failoverServer failover completionsare “staggered”Immediate RPOReplication capture:24 snapshots/24 hoursCost effectively helps meetrecovery needs for serversrunning“tier 2” applicationsShared resource modelBronzeProvisioning within 6 hoursAbility to help recoverservers and data from tape,disk, NAS, etc., into theBCRS cloud infrastructureMigration path fromtraditional hot siteto cloud recovery servicesShared resource model
  • 25. © 2013 IBM Corporation© 2013 IBM Corporation25IBM SmartCloud RecoverySmartCloud Managed Backup
  • 26. © 2013 IBM Corporation© 2013 IBM Corporation26IBM SmartCloud Managed Backup helps protect your criticalbusiness data with cloud-based, managed solutions.Pay-as-you-use pricing modelNo long-term architectural investmentsScalability and automation to handle growthFlexibility to meet changing requirementsHigh levels of performance and reliabilityReduced costs for deploying new servicesComprehensive reporting capabilitiesCloud Computing:A style of computing where scalableand elastic IT-enabled capabilities areprovided "as a service" to externalcustomers using Internet technologies*
  • 27. © 2013 IBM Corporation© 2013 IBM Corporation27Our distributed backup services can provide professionallymanaged data protection for servers, personal computers, andlaptops.This subscription service can back up your information on our platform.Designed to provide:Automatic data protection andnonintrusive, scalable backupsSupport for security withAdvanced Encryption Standard(AES-128)Flexible retention policies andlong-term archivingCompliance managementFaster backups and recoverywith no tapesComprehensive platform supportWide areanetwork (WAN)Distributed data protectionCustomer personalcomputers andserversSmartcloudManaged Backupservice platforms
  • 28. © 2013 IBM Corporation© 2013 IBM Corporation28Our inclusive portal and reporting capabilities are designed tosupport more effective protection of critical information.Automated portal andreporting can provide:• Web-based,multilingual reporting• Provisioning andsupport• Graphical or tabularreports• Alert notifications• Monthly reporting
  • 29. © 2013 IBM Corporation© 2013 IBM Corporation29Our services can include automated backup reportingand alerting.More robust, centralized reporting acrossidentified worldwide locations, devices,servers, clients and backup networksUsed to assess:– Backup failure risk– Configuration issues– Performance issues– Adherence to enterprise architecturestandards– Retention and media policy– IBM Operations ticket tracking– Representative site sizingReport Description FrequencyBackup failureemailnotificationNear-real-timebackup failurenotification foractive client serversNear-real-timeAll serveractivityBackup activityreport for last24 hoursDailyBackup failuresProvides notice offailed backups forlast 24 hoursDailyBackup reportcardThree-day snapshotof previous backupactivitiesDaily
  • 30. © 2013 IBM CorporationDisclaimer

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