Stream 1- Smart Work


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Stream 1- Smart Work

  1. 1. Global Technology Services Smart Work: Working Smarter with Unified Communications Speaker: Zoran Ojurovic © Copyright IBM Australia Limited 2007
  2. 2. Agenda Today’s business challenges drive the need for innovative approaches Technology advances create opportunity for changes in business models Unified communications are the foundations for innovative business solutions Roadmap to Unified Communications Client success stories IBM with it’s partners provide organisations with industry leading solutions Why IBM? Client Presentation
  3. 3. IBM Global Technology Services Today’s business challenges drive the need for innovative approaches Shifting Expanding enterprise Accelerating demand business models operations for communications New marketplaces and Increased mobility Employee and client new channels expectations Global operations New competitive entrants Rapid pace of change Mergers and acquisitions with new business models Breadth of alternatives Supplier and partner Clients, partners and integration Increasing complexity suppliers demanding real- time access to information Virtual organisations Home and office computing Demand for customer- Expanded collaboration Anytime, anywhere centric services requirements Social Networks/Web 2.0 © Copyright IBM Australia Limited 2007
  4. 4. IBM Global Technology Services Source: Gartner A/NZ CIO Survey 2010: ROW shows WW survey results © Copyright IBM Australia Limited 2007
  5. 5. IBM Global Technology Services The dramatic evolution of technology creates opportunity for new business models New Integrated Applications and Business Processes Ongoing shift of intelligence into the network Networks converging to IP Explosion of wireless and mobile access Traditional - Structured Evolution of applications to integrate multiple forms of communications and information Availability of robust security solutions Internet - Open Video Voice Data On Demand - Variety of Mobility Intelligence Integrated end user devices and wireless and security © Copyright IBM Australia Limited 2007
  6. 6. IBM Global Technology Services Integrating communications can control costs, improve flexibility, productivity and collaboration and enable new business models Common Security Presence information view Location Standards Availability Data Voice Enterprise video Mobility • Collaboration • Voice messaging • Video conferencing • Smartphones • Calendar • Telephone services • Enterprise IPTV • BlackBerry • E-mail • Audio conferencing devices • Instant messaging • PDAs • Web application Employees Partners Suppliers Social Networks © Copyright IBM Australia Limited 2007
  7. 7. IBM Global Technology Services Roadmap to unified communications Multimedia collaboration and processes • Mobile/distributed workforce and operations Business leadership • Converged mobility and wireless solutions • Business process transformation • Customer relationship management and human resources services IP Video • Leverage previous infrastructure work Customer satisfaction • Standards and interoperability Value • Use cases: clients, travel, education Convergence with applications • Presence/awareness Employee productivity • Click to talk & conference • Find me-follow-me • IP audio/video conferencing • Unified messaging Network convergence: IP telephony and VoIP Cost reduction • Converged IP Networks inside premise • Wide area converged IP networks • Position for growth, savings and innovation IP networks 2000 2012 © Copyright IBM Australia Limited 2007
  8. 8. IBM Global Technology Services Case Study - IBM merges data and telephony at a New Zealand College to provide information on demand Business Challenge The NZ college had an outdated PABX system and network A wireless network and telephony solution was required to deliver education in various forms to provide teachers and 600 students the ability to work anywhere, anytime, without being attached to the network by a cable The solution had to be flexible and scalable to accommodate future applications like a multimedia laboratory and distance learning Solution IBM provided and installed, in conjunction with the College IT staff, a complete network infrastructure which included wireless converged voice and data, Business Partner IP Softphone hardware and software, a Virtual Private Network (VPN) and firewall Benefits Teachers, staff and students have access to the information they require anywhere, when and where they need it. Cost savings provided by a Wireless solution which eliminates the requirement for rewiring and cabling. A converged IP network including Wireless LAN, installed with minimal downtime. A new telephony system which allows direct access to staff via an IP phone or email, eliminating the need to contact them via a receptionist. A new network infrastructure which possesses the flexibility to participate in new technologies in the future. © Copyright IBM Australia Limited 2007
  9. 9. IBM Global Technology Services Case Study – IBM Software takes advantage of Convereged Networks The Challenge Large enterprise with globally distributed, mobile workforce must foster collaboration through the most efficient channels to optimise productivity and contain costs Why IBM? IBM offers an industry-leading, open and extensible software platform for unified communications and collaboration The Solution IBM® Lotus® Sametime® software for instant messaging, Web conferencing, voice over IP (VoIP) and more Key Benefits • Higher productivity due to faster, easier collaboration and decision making and more effective meetings • Estimated savings of US$16.5 million per year in reduced phone costs from use of instant messaging • Estimated savings of US$97 million per year in travel costs from use of Web conferencing • Client programming model offered through IBM Lotus Expeditor supports plug-in applications to meet specific business needs • Open standards-based platform runs on alternatives to Microsoft® Windows® for potential cost savings on unified communications and collaboration © Copyright IBM Australia Limited 2007
  10. 10. IBM Global Technology Services Meetings without delay SCENARIO ■ YTD Finance Report needs to be discussed. ■ Darren, CFO, CIO & Accountant, all in separate offices... BENEFITS ■ High Quality & Secure User Experience ■ Faster time to access A/V & meetings – Increasing Productivity ■ Integrated Library – Ease of access to history ■ Recorded Meetings - Ideal for training © Copyright IBM Australia Limited 2007
  11. 11. IBM Global Technology Services IBM with its partners is ideally positioned to provide organisations with industry leading solutions IBM Global Technology Services IBM Software IBM Research Client solutions Product integration Cisco AVAYA Nortel networks Product IBM Ecosystem of integration IBM Partners* ISV Partners IBM Servers and Storage * Not all inclusive © Copyright IBM Australia Limited 2007
  12. 12. IBM Global Technology Services * IBM Confidential Portfolio: Partnering and Alliances *List is not all-inclusive. © Copyright IBM Australia Limited 2007
  13. 13. IBM Global Technology Services Why IBM for Converged Communications Services? IBM’s experience - Proven track record for network convergence deployment projects, with over 140 implementations in Australia and New Zealand - IBM is the support provider for Cisco’s own worldwide internal telephony network - IBM has the largest worldwide converged IP network. Internally, we have over 160 locations with more than 100,000 IP phones and 160,000 mobile phones over an integrated network, wholly designed, implemented and maintained by IBM IBM can bring highly experienced resources to the table - Local Australia and New Zealand competency with significant Cisco advanced certifications - IBM’s large portfolio of alliances and partners - Ability to leverage local teams and related IBM Global Technology Services’ practices IBM can deliver complete services and solutions - Broad spectrum of services to help our clients, from business strategy, consulting, design, to implementation and support - Highly regarded remote monitoring and maintenance products © Copyright IBM Australia Limited 2007
  14. 14. IBM Global Technology Services Copyright information © Copyright IBM Australia Limited, 2007 IBM Australia Limited 55 Coonara Avenue, WEST PENNANT HILLS, NSW 2125 ABN: 79 000 024 733 All Rights Reserved IBM and the IBM logo are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. © Copyright IBM Australia Limited 2007