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IBM Cameroon Technology Update Presentation

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    We lead the market in almost all of our high value solution areas. The results you see here are full year 2007 results and we expect them to stay essentially the same for full year 2008. According to IDC, for 2007, IBM was #1 in the server market with 31.9% share and was 3.6 pts ahead of #2 HP. We continued to lead in the high end (+$250K) server space ahead of #2 HP. In the UNIX market, IBM also held the leadership position for full year 2007 with 8% revenue growth and finished 3.1 pts ahead of #2 Sun. IBM remained #2 in Blades revenue behind HP. But importantly, our blade share is twice what our share is in the other servers and as the industry move continues from racks to blades, we are going to end with a higher share position. IBM is #1 in overall storage and for 16 consecutive quarters, IBM tape has been ranked #1 in the marketplace by IDC.  In the November 2007 Top500 ranking of supercomputers, IBM outranked its competitors at all performance levels, with a solid lead in the total number of systems – 232 (46 percent) well above HP (with 166 systems); the No. 1 system – Blue Gene/L; and in the most systems in the Top10 (4 top 10 systems) among any vendor. In addition, the group that publishes the Top500 supercomputer list published for the first time the Top500 Green supercomputer list, which is a ranking of supercomputer energy usages. And the top 25 on the list were all IBM systems.

    As Every human being, company, organization, city, nation, natural system, and man-made system is becoming interconnected, instrumented, and literally made more intelligent. In this new world, we believe there are 4 questions to be considered: How can we take advantage of the wealth of information available from our new smarter things to make more intelligent choices? – New Intelligence How can we empower people with smart processes and systems so that they can realize their full potential -- Smart Work How should business, government and other institutions adapt to the expectations of its new clients and the ever faster pace of change that it brings? - Dynamic Enterprise How do we align our goals and behaviors with our new responsibilities, so that caring for our planet and its people is no longer perceived as generosity or sacrifice? - Green & Beyond We hope we inspired you. We hope that you will share IBM’s vision of a smart planet and become intrigued by how we are making clients think about how the world works. We hope that forward-thinkers will engage with us about the issues that matter most to them. And that’s the entire point…. starting a conversation to build a smarter planet.

    This approach to a dynamic infrastructure addresses today’s challenges and tomorrow’ opportunities. It allows for improved service - Not just high availability and quality of existing services, but also meeting customer expectations for real-time, dynamic access to innovative new services. And reducing cost- Not just containing it, but achieving breakthrough productivity gains through virtualization, optimization, energy stewardship, and flexible sourcing. And finally, not just managing the risk requirements that we are facing today, with security, resiliency and compliance challenges, but getting in front of new risks that may come with a more connected and collaborative world. Transition Line: We are working with many clients today who are making paradigm shifts in how they are addressing these areas.

    System x IBM System x is a portfolio of robust servers built on IBM X-Architecture® – our blueprint for bringing innovation to x86 systems. Our System x servers scale up from uni-socket servers and out to the massive scale-out processing power of our iDataPlex. Some server vendors view uni- and two-socket servers as commodities, using off-the-shelf components to produce cookie-cutter servers with no added value. Instead, IBM X-Architecture system design begins with standard parts and adds innovation to create something more practical: outstanding dual- and quad-core performance, high availability, scalability, power efficiency and proactive manageability. Our four- through 16-way System x enterprise servers are the ideal platform for today’s business-critical applications — like database processing, customer relationship management and enterprise resource planning — and highly consolidated, virtual server environments. With multiple workloads running on the same server, performance remains important but reliability and availability become more critical than ever. IBM System x enterprise servers are built with eX4 technology, which include a unique chipset and other advanced capabilities that give you higher throughput, exceptional reliability and the ideal platform for virtualization. By integrating servers, storage and networking, IBM BladeCenter is helping companies in every industry sweep complexity aside. The blades contain all the necessities to run an application — processors, memory, I/O and storage. The chassis contains shared redundant power, shared hot-swap cooling, DVD, integrated Ethernet, storage, switching and consolidated powerful management. Its innovative, open design offers a true alternative to today’s sprawling racks and overheated server rooms. And our iDataPlex introduces a new category for Internet-style computing and is designed to help your business: Use less space by doubling the number of servers you can run in a single rack. Use less power AND gain computing density. iDataPlex uses up to 40% less energy while increasing data center computing power five times. Use less air conditioning. Reduce your energy costs with an optional liquid-cooled IBM Rear Door Heat eXchanger for iDataPlex, which allows the solution to run at “room temperature.” With a just a few adjustments, the liquid cooling feature can actually cool the ambient air. Power Power Systems is the number #1 platform in the industry for running UNIX, Linux or i applications. In only 6 years - from 2002 to today - we have grown our worldwide UNIX revenue share a remarkable 15 points, to over 37% by the end of 2008, according to IDC. We did this by providing leadership performance and scalability along with a technology roadmap to future generations. This ability to count on Power innovation, not only in the POWER processor, but in what we call the 'plus' - our Power Systems Software -- has fueled the steady upgrade of technology by long-time clients and the growing numbers of new clients migrating to Power from competitive platforms in order to improve service, reduce cost and manage risk. High Performing/Scalable/Modular: With the ability to handle over 6 million transactions per minute on a single system, Power delivers the highest performing processors and system scalability today. And, our popular modular flexibility and Capacity on Demand features allow clients to seamlessly grow their workloads without disruption. Virtualization: IBM's unique 40-year history in virtualization comes to our clients through PowerVM technologies that, along with our system performance, enable clients to dramatically reduce associated systems administration costs when consolidating 15, 20 or even 60 competitive UNIX servers onto a one or two Power servers -- with many getting 60-80% utilization. Today 65% of Power systems with the POWER6 processor ship with PowerVM – a three times greater percentage than with the previous POWER5 generation. Energy Efficiency: Today Power clients can realize significant reductions in energy costs not only though the consolidation and virtualization of many single application servers onto a few Power systems, but by the fact that we deliver more performance per watt than competitive platforms. These key features enable clients to migrate from competitive systems and reduce energy costs from 70 to 90%. And, Active Energy Manager in IBM Systems Director provides unique abilities to manage energy costs to new levels of granularity. Business Resiliency: Power hardware and systems software offer a roadmap to continuous availability. In addition to PowerHA offerings for high availability in the event of unplanned downtime, Power systems are supported by capabilities like concurrent maintenance and PowerVM Live Partition Mobility which reducing the need for planned downtime. Capacity Upgrade on Demand enables clients to scale quickly and without disruption. Management: New management capabilities for Power systems keep pace with virtualized environments. IBM Systems Director supports the faster deployment of new services and enables users to rapidly adjust to unexpected peaks in user demand, as well as shift workloads to more efficiently leverage IT resources. With AIX Enterprise Edition – a offering partnership with IBM Tivoli Software – clients can more effectively tie systems management with business service and application management. It's all part of the New Power Equation. Power Systems. Only from IBM. Sources: www.tpc.org, as of 9/23/08; www.sap.com/solutions/benchmark, results as of 10/08/08 and IBM Power 570 results submitted to SAP as of 10/07/08; www.netlib.org/benchmark/performance.pdf, results as of 09/23/08; and www.spec.org, results as of 10/08/08 and IBM Power 570 SPECjbb2005 results submitted to SPEC as of 10/07/08. Since 2006, 1576 accounts have migrated to Power, as of 1Q 2009 1640 Of the 1576 accounts, 89% or 1396 (729 Sun + 667 HP) have migrated from Sun and HP System z Last year we introduced our next generation mainframe, the System z10 . The new z10 represents decades of IBM innovation and collaboration with our most advanced clients. It is our most powerful System z yet, fast, secure and green. It is now the most powerful tool available to our clients to help reduce cost and complexity in their data centers. The z10 delivers up to 100 percent more performance, up to 100 percent utilization, and potential cost savings of 80 percent or more versus competitive IT environments. We calculate that a fully loaded z10 has the equivalent capacity of nearly 1,500 x86 cores – each one requiring: its own software license; its own power; cabling over ten miles long; and administrative support. The mainframe’s unique virtualization environment with dynamic policy-based management and “Just-in-Time” capacity continues to set the standard for the industry. We believe t he resurgence of our System z mainframes is a response to these trends we’re seeing in the IT market… Our clients are seeing the benefits of the mainframe, particularly in the area of virtualization and server consolidation. And that fact that there are far fewer network switches and routers needed for a System z is a big selling point these days too. In 2007, the mainframe install base inventory was close to 12 million MIPS . In fact, there’s close to three times as much mainframe capacity in use in our clients’ environments today than there was in 2000. And a recent study we conducted with the help of McKinsey showed that 85% of mainframe clients are growing their workloads. Opening the mainframe was a fundamental shift, now some 60% of our mainframe revenue is driven by new open workloads . Today’s enterprise class mainframe, the z10, has 238% more total capacity than our older generation mainframe, the z990; the z10 cores deliver up to 104% more performance than z990 cores; the z10 delivers 85% more Capacity per Kilowatt than a z990; and the z10 is 85% more energy efficient than a z990.

    System Storage IBM brings together a breadth of Information Infrastructure capability to address our client’s information management needs, providing a foundation for firms of any size to efficiently and effectively manage information so they can unlock its business value, create new insights and confidently take action. Our leadership disk and tape offerings allow businesses to efficiently store, archive and protect information, make information accessible and available to the business where and when its needed while supporting business compliance, energy policies and audit requirements. Retail store solutions In a smarter world retailers need to be inter-connected so they can be fed by customer insight at every point in the process. They need to be instrumented, so every item of inventory can be tracked and accounted for; to be intelligent, so vast amounts of customer data can be analyzed and turned into real value in real time. IBM provides retail store solutions – including point-of-sale (IBM SurePOS family) and self service solutions (AnyPlace Kiosk family and IBM Self Checkout), POS software, retail systems management, and retail service and support from IBM and the world’s largest retail business partner organization -- that can help retailers meet higher service expectations, rising cost pressures, and new risks and threats. For example: IBM SurePOS 300, a point-of-sale (POS) solution designed for retail environments where budgets and counter space are limited, delivers industry-leading “green” technology--including deep sleep and IBM Remote Management Agent -- that provides exceptional energy and cost savings while improving business and IT operational efficiency. Deep sleep, introduced with the launch of the IBM SurePOS 300 is a low-power mode for a point-of-sale system that conserves almost as much energy when a POS is idle as the off state. The IBM SurePOS 300 with deep sleep gives retailers an energy-saving alternative to shutting down POS systems which reduces costs, improves service and manages risks . IBM 4690 is one of the premier retail point-of-sale (POS) platforms in the retail industry, approaching one million installations worldwide. The rock solid platform enables unique systems management to optimize store IT assets and drive lower costs. IBM Remote Management Agent enables retail clients to lower total cost of ownership by improving the efficiency of systems, support, and application deployment in their stores. RMA helps to create a flexible, dynamic, secure, and business-aligned infrastructure that lowers costs through energy efficiency; and improves service, asset and information management throughout the enterprise. IBM SureMark point-of-sale printers are built for ultimate retail-hardened performance and ease of use at in demanding retail checkout environments. They deliver unmatched speed, reliability, serviceability and exclusive eco-friendly features and packaging that set new industry standards and reduced TCO. IBM Self Checkout enables retailers to provide a superior shopping experience and create a dynamic business-driven infrastructure by allowing quick response and flexibility to business opportunities and customer demands with greater visibility to price and product information across touchpoints, control and automation of the underlying business logic and IT infrastructure that aligns physical and IT assets with the business to enable rapid, agile response to changing business circumstances. Notes / sources: Premier worldwide point-of-service supplier, over 4.5 million units shipped. - Clarendon Reports Ltd Clients include 90% of the top 10 worldwide retailers.- Clarendon Reports Ltd Saves space - 37% smaller footprint packs in more function than competitors. - IBM offerings manager statistics

    IBM is a league of its own when it comes to innovating across the spectrum. It is this technology innovation and expertise, throughout the ‘stack’ – from material sciences, packaging, processors, servers, storage, operating systems, applications, and the entire infrastructure – that provides your IT staff with a rich, flexible array of leading-edge capabilities that can be used to enable business functions that would not be possible otherwise. These technology advancements help you enable “innovation that matters” in your business. By this we mean, not just innovation for innovation’s sake, but the achievement of incremental, and sometimes breakthrough, business advantage enabled by your strategic use of IT as a competitive differentiator. At the R&D layer : For the last four decades, IBM has been one of the world’s leading “chip foundries” with an unrivaled investment in R&D. As an example, back in 1999, we started the Cell project with Sony and Toshiba. Sony had a set of requirements for their PlayStation3 to do "something that has never been done before”. Together, we did that. Cell is 40 times faster than the chip that runs the PlayStation 2. Toshiba is working on a Cell TV that allows viewers to change channels with hand gestures or voice commands. Today we are seeing the Cell technology morph into specialty engines in our System z and BladeCenter. At the systems layer : These technologies are the basis for our product families. Systems innovation – technology – will always be the cornerstone of IBM’s strategy. The mainframe exemplifies this innovation. We continue to innovate the mainframe and drive new workloads to the mainframe that matter to our clients. We’re taking these concepts to our other systems platforms, incorporating mainframe-inspired technologies even in our uni processor servers. Also, we are sharing technology in ways that benefit you, across all of our systems so we can continue to offer the broadest range of servers and storage solutions in the industry- with the best performance, scalability, security and reliability. For example, you may or may not know is that “all Intel servers are not equal”. IBM has cascaded mainframe-inspired technology into the X-Architecture used in our System x servers. This technology adds additional systems mgmt, availability, security and other capabilities on top of the base function delivered by the chips themselves. At the infrastructure and management layer: Solutions across the infrastructure are the result of these continued advancements. These technologies you see here enable you to build an infrastructure that delivers the ability to innovate. They help provide the efficiency needed to be more productive, and the privacy and security required to stay up and running 24x7. They enable the innovations that matter to our clients, SOA, ILM and energy efficiency for example, and ultimately the business breakthroughs that a true commitment to innovation can help bring about. INFO PRECISES : IBM Systems Director IBM Director est une suite d'outils intégrée et facile d'utilisation qui vous fournit des fonctions flexibles de gestion de systèmes pour accroître la disponibilité de vos systèmes et réduire les coûts informatiques. IBM Cool Blue™ Portfolio Tivoli management software will expand the IBM Cool Blue portfolio of energy efficient technology with software that monitors power consumption , allows users to set power policies and tracks energy usage and accurately charges back departments’ power consumption in a data center. As a result, every department can be held accountable and learn to create efficiencies by both monitoring for current energy use to find opportunities for savings, and by allowing users to save energy through minimizing consumption via server provisioning and de-provisioning. In the State of California, IBM will send clients free information on provisioning technology that can reduce energy consumption to help businesses deal with the state’s acute energy crisis. · PowerExecutive software, part of the IBM Systems Director portfolio, will now be available across all IBM systems and storage. Originally designed from IBM BladeCenter and System x, in November 2007 IBM will roll the free energy management technology out across IBM System i, System p, System z and System Storage. It is the only energy management software tool that can provide clients with a view of the actual power used, as opposed to benchmarked power consumption, and can effectively allocate, match and cap power and thermal limits in the data center at the system, chassis or rack level. By enabling power capping, clients can effectively run their systems on cruise control. IBM's Cool Blue™ rear door heat exchanger reduces heat discharged into the data center by 55% and energy costs up to 15% . Active Energy Management – Providing automated energy policy control based on combined use of consolidation, virtualization, IBM PowerExecutive™, and updated system designs.

    z/VM Virtualization and resource management z/VM enables tens or hundreds of applications to be run on a single server and it’s advanced resource management capabilities continuously and near instantaneously directs IT resources to your highest priority applications to ensure service is optimized to the needs of the business while reducing ROI through high utilization of IT resources

    As I mentioned, earlier this year we introduced our next generation mainframe, the System z10 – our first new mainframe since 2005. The new z10 represents decades of IBM innovation and collaboration with our most advanced clients. It is our most powerful System z yet, fast, secure and green. It is now the most powerful tool available to our clients to help reduce cost and complexity in their data centers. The z10 delivers up to 100 percent more performance, up to 100 percent utilization, and potential cost savings of 80 percent or more versus competitive IT environments. We calculate that a fully loaded z10 has the equivalent capacity of nearly 1,500 x86 cores – each one requiring: its own software license; its own power; cabling over ten miles long; and administrative support. The mainframe’s unique virtualization environment with dynamic policy-based management and “Just-in-Time” capacity continues to set the standard for the industry. We believe t he resurgence of our System z mainframes is a response to these trends we’re seeing in the IT market… Our clients are seeing the benefits of the mainframe, particularly in the area of virtualization and server consolidation. And that fact that there are far fewer network switches and routers needed for a System z is a big selling point these days too. In 2007, the mainframe install base inventory was close to 12 million MIPS . In fact, there’s close to three times as much mainframe capacity in use in our clients’ environments today than there was in 2000. And a recent study we conducted with the help of McKinsey showed that 85% of mainframe clients are growing their workloads. Opening the mainframe was a fundamental shift, now some 60% of our mainframe revenue is driven by new open workloads . I know that the majority of the mainframes you have in your data centers are an older generation – the z990. Today’s enterprise class mainframe, the z10, has 238% more total capacity than a z990; the z10 cores deliver up to 104% more performance than z990 cores; the z10 delivers 85% more Capacity per Kilowatt than a z990; and the z10 is 85% more energy efficient than a z990.

    In 2008 after 1.5 B$ of investment over 5 years we launched the System z10 in to the market place. 2+ years after announcing its predecessor the z9. System z has a long but predictable product cycle. Their introduction are anticipated and well received with the a large portion of initial sales coming from the introduction of new technologies and further cost saving Following this technology refresh of up to 6 months, sales become driven by organic growth and deployments of new workload which last for roughly another 18-24 mos until the new cycle begins. During the 2+ yr cycle we typically offer new capabilities or performance improvements to keep the drumbeat rolling and to demonstrate this is a platform we are continuing to invest in. 2Q 2009 represents the transition in the cycle from new technology adoption to growth and new workload deployments. So again it is imperative to demonstrate our relevance by: 1.) introducing new solutions 2.) introducing new capabilities in our HW and SW 3.) But also by paving the way for our future generations With this cycle however things are different. As System z begins to pave the way for our next generation Server we are preparing for a Game Changer, It is a new hybrid computing model that will connect the best STG server technologies together, under the centralized, robust management of System z. Not only will there be the ability to manage end to end applications across connected heterogeneous environments but do so with the traditional Mainframe qualities of service being extended out across the hybrid environment. Abilities fully aligned with and central to the Dynamic infrastructure So it is important as we go into this transition and April launch that we not only talk about what new now for z but pave the way for what is coming down that path, and not let this powerful vision for the future get lost, but built on. As part of April’s launch we not only need to communicate new solutions, features and function, that we will talk about on the next slide, but we also need use this as the perfect opportunity to build momentum for System z and its cornerstone role in the DI. We need position ourselves in the market with technology roadmaps and client facing collateral to build a vision. So later in 4Q2009 when we introduce Network Attached workload accelerators for BI or DWAs. They will see this clearly as the first steps. So we don’t want to stumble in the 4Q but assure the market is ready for Systems z’s role in DI. This April Launch becomes pivotal to keep the vision building.

    Light Path Diagnostics to easily diagnose failed components and IBM Systems Director provide systems management and control capabilities including concurrent diagnostics that the competition cannot touch Electronic Service Agent and Director 6.1 provide “call-home" capability independently places help calls directly to IBM service and support, helping you save time and minimize downtime Efficacité énergétique : IBM System x iDataPlex™ lowers power consumption, up to 40% more efficient through highly dense design for massive-scale datacenters IBM Systems Director Active Energy Manager™ meters actual power usage and produces trend data for a single physical system or a group of systems Administration : BladeCenter Open Fabric Manager allows you to virtualize and manage a wide range of industry Ethernet and Fibre Channel switches Systems Director 6.1 comes standard, is simple to start, offers comprehensive management of both physical and virtual system, allows for an automated, fast deployment, provides a single interface for the entire data center, and seamlessly plugs into many existing enterprise management solutions such as Tivoli and other non-IBM solutions. With additional tools like Active Energy Manager and BladeCenter Open Fabric Manager, System x and BladeCenter reduces the complexity of managing your datacenter.

    Information Infrastructure is the Foundation of a Dynamic Infrastructure . Today, information has become the lifeline for business sustainability and competitive advantage. Firms of all size are searching for practical ways to create business value – to get their arms around information, correlate insights and to confidently predict outcomes and take action. For CIOs, the information era poses unique challenges: how to cost-effectively store, archive and retrieve a virtual explosion of new information, how to protect and secure that information, meet compliance requirements and make it accessible for business insight, where and when its needed. Without a dynamic information infrastructure, organizations will find themselves facing higher operational costs and greater exposure to business risks. To help our clients, IBM is addressing these challenges with Information Infrastructure solutions for efficiently managing information growth, supporting compliance, reducing storage and archiving costs and enabling continuous access to information in support business requirements. 4 Key Areas of Concern for Companies - and IBM's Response In response to these problems, we're outlining three critical elements for the new information infrastructure that focus on the management, consolidation and security pain-points for clients in four areas: Compliance, Availability, Retention and Security Compliance The compliance burden will only continue to grow as you provide more Web-based services to a diverse set of users, including employees, customers and business partners. The reputational damage that comes with the forced publicity of non-compliance has created the most powerful incentives for stronger information security and compliance. “Stay off the front page of the newspaper” is a common mantra for IT Of course, when security processes, auditing and reporting are improved in an organization, those improvements can be mapped to many different regulations . The one area that we are finding with Compliance, is that not only are the fines, punitive damages, sanctions etc a problem, but large companies are now expressing a pain around the ridiculously high cost of compliance. They know they have to deal with eDiscovery and are dealing with it, but per Gartner most Fortune 1000 companies have 86 cases at any one time and are spending on avg 1.5M$ per case, and they are spending that over and over again for each case. Availability Today's infrastructure is not designed to efficiently manage the estimated two BILLION people who will be on the Web by 2011 – especially considering that users today are already uploading more than 10 hours of video to YouTube every minute. Cost effective, scale up technologies are needed to enable Internet scale and speed for the management of vast amounts of online information – coupled with continuous access. Businesses must be prepared for this new phase of “cloud computing,” giving consumers access to data and systems remotely, from any device, anywhere. Retention -- Today's information infrastructure suffers from massive inefficiency in both duplicate sources of the same information and excessive energy costs. Analysts have stated that 50 percent of data centers will run out of power or space for their data centers sometime THIS YEAR. So you would need retention systems that would eliminate duplicate data, coupled with green, cost-efficient archival solutions for long-term retention. On ave, companies need to keep content for 7 years, and more for some industries. In healthcare, this is 50+ years and the content is increasing exponentially in HCLS. Clients also want to keep and preserve certain information for cultural heritage reasons. How do you accomplish this with product in every 3-5 years. How do you future proof your information? How do you optimize your infrastructure for retention? Security - Ensuring that the information in a data center is secure and being accessed by those authorized has become a top concern for all data centers – large and small. A recent data center hack cost one company more than $60 million dollars in damages through stealing of data and unauthorized use of credit card information of consumers.

    We have industry-leading storage solutions from tape through enterprise disk. There are currently close to 10,000 IBM storage virtualization engines running in 3,300 of our clients’ systems around the world. These virtualization offerings are a great example of how we help clients simplify their infrastructure. Storage complexity is a staggering issue – 80% of the storage costs are now management, with just 20% hardware acquisition. A major portion of that is driven by the need to better secure and protect business information … which is now even more critical than before … to stay competitive and to respond quickly to changes in the marketplace. Our storage virtualization offerings increase availability, performance and security. And they can manage competitive systems from EMC, Hitachi, HP and the like, so we can de-couple the hold our competitors have on their clients. An important recent addition to our storage portfolio is XIV . We announced this acquisition in January. The IBM XIV® Storage System is a next-generation high-end open disk storage system. Part of IBM’s broad spectrum of system storage and SAN offerings, the XIV Storage System is an innovative, enterprise disk system based on a grid of standard, off-the-shelf hardware components.

    For two decades, systems innovation was driven by Moore’s law. Pretty much a single focus on processor performance delivered by frequency improvements. However, IT Datacenters continued to face fundamental challenges driven by the increased cost due to complexity and energy consumption. This continued to drive the need for new levels of simplification and management. Recognizing this inflection point in 2000, IBM changed the game because we had a vision of balanced systems performance and the innovations were much more about systems capabilities being integrated on the chip. This was the dawn of multi-core processors, and with virtualization technologies, allows simplification and a better cost savings model by consolidating many smaller systems onto larger systems. The physical consolidation and optimization of servers, storage and networks using virtualization capabilities is beginning to deliver new economics. We are now faced with yet another inflection point and IBM will lead the movement to hybrid systems that are “fit for purpose.” A new class of requirements are driving us to design systems differently. We will enable this new computing model with advanced virtualization and policy-based management. This new level of efficiency will enable emerging workloads to be consolidated with traditional workloads on the same systems. Our Fit for Purpose hybrid systems can be characterized as a dynamic infrastructure that is a highly virtualized IT environment and the system is tuned for the application workload.

    A smarter planet will generate vast amounts of data that will be disseminated at networking speeds. These emerging class of applications will require real-time data analysis with improved performance, scaling and efficiency. They will drive new technologies into the underlying infrastructure. In the area of Performance Accelerators: We will extend the use of accelerators across our systems. Multi-thread chips: We will enable concurrent processing of high volumes of concurrent work streams such as processing information from many simultaneous internet users, or from sensor-based inputs, including video and audio inputs. In the area of Scaling Modularity: We will provide scalable systems able to dynamically scale real time with sustained performance to handle changing load requirements. Scale-out storage: We will provide petabyte levels of storage scaling for massive amounts of both structured and unstructured data associated with smarter planet workloads. This data is often unstructured – it includes things like e-mail, video streams, medical images – versus the traditional forms of structured data associated with business databases. In the area of Efficiency : Energy Management: We will extend the Active Energy Management component of IBM Systems Director, to dynamically move workloads to optimize energy utilization – for example, moving work to cooler parts of the system to reduce cooling requirements. Advanced Virtualization: We will provide unified platform management that spans heterogeneous system environments and enable comprehensive sharing and dynamic placement of resources. Ensemble Manager: IBM’s Ensemble Manager for Cloud Computing will enable entire pools of resources to be managed as though they were a single system. Ensemble Manger will enable improved levels of asset utilization, allowing server, storage, and network resources to be more freely shared across systems. Ensemble Manager will also reduce operational cost, as the level of management complexity is reduced.

    We will continue to invest at all levels of the system stack for margin expansion that supports our long-term PTI model – from process technology and packaging, chip design and hardware development, to system software and solutions integration. There are some trends on which we expect to focus our technology innovations for continued systems leadership. Clouds will help improve Datacenter efficiency. This will reduce the complexity by integrating scalable pools of resources to be managed as a single system with advanced virtualization and management. System Management will allow better asset utilization. Systems Management will allow better asset utilization through advanced virtualization and will allow simplification through unified management of systems, storage and networking. Hybrid Systems will enhance emerging workload consolidation. These workload balanced systems will enable consolidation for both traditional and emerging application workloads. Flash will increase system performance and efficiency. This may be one of the most significant advances for computers in the last decade. It will enable new ways to store and retrieve data more intelligently, enabling new levels of performance and energy efficiency. 10G Ethernet will enable network fabric convergence. The use of separate networking, LAN for servers and SAN for storage, will come together onto the same network, enabling significant cost advantages. Multi-core Processors will change hardware system design. This will allow more and different types of system level integration. 3D Integration will revolutionize chip packaging. This enables stacking of semiconductor devices, allowing more chip level integration. Computational Lithography will extend CMOS density scaling. Computational techniques will be used over today’s optical lithography allowing the printing of smaller circuits.

    Le nombre de données disponibles s’accroît de manière exponentielle. Le véritable enjeu est d’exploiter utilement ces données : c’est « Nouvelle Intelligence ». A partir de l’exploitation utile de ces informations comment va-t-on changer notre façon de travailler, nos processus : c’est « Travailler plus Intelligemment ». Il nous faut ensuite dans un contexte ou les ressources sont limitées combattre le gâchis et créer de la valeur : c’est le « Développement Durable et au-delà». Tous ces changements doivent être supportés par une infrastructure informatique qui est parfois trop rigide : c’est « Infrastructures Dynamiques».

    Nouvelle intelligence - Travailler plus intelligemment - Au delà du développement durable et puis il faut que l’informatique suive : l’Infrastructure Dynamique. Le thème : " Nouvelle intelligence " Le constat : Prolifération et cloisonnement des données Ce que cela signifie : Comment exploiter en temps réel des masses d'informations venant de multiples sources pour prendre de meilleures décisions ? Le thème : " Travailler plus intelligemment " Le constat : Trop de travail, trop dispersé Ce que cela signifie : Comment travailler avec plus "d'intelligence" grâce à des processus souples et dynamiques adaptés à nos nouvelles façons d'acheter, de vivre et de travailler ? Le thème : " Infrastructures dynamiques " Le constat : Mon infrastructure est rigide et coûteuse Ce que cela signifie : Comment mettre en oeuvre une infrastructure sûre et intelligente, capable de réduire les coûts et aussi dynamique que le monde dans lequel nous vivons ? Le thème : " Développement durable et au-delà " Le constat : Les ressources se raréfient Ce que cela signifie : Comment devenir plus efficace, plus compétitif et plus réactif en engageant dès maintenant des actions sur les économies d'énergie, l'environnement et la durabilité ? Retrouvez la page de référence « Bâtissons une planète plus intelligente » : http://w3.ibm.com/ibm/resource/fr_smarterplanet_france.html Et les retombées presse en France : http://w3.ibm.com/news/w3news/top_stories/2009/05/fr_planeteintelligente_pressefrance.html

    IBM is the leader in middleware and each of our software business units rank first or second in terms of market share in their markets driven by our investment in key high growth product segments.

    IBM Lotus Notes and Domino are the quality standard for email, calendaring and collaborative applications. With over 125 million licenses sold, Notes is a leading global IT platform. It serves as the integrated messaging and calendar application for tens of thousands of customers, but deliver far “more than mail” capabilities for many customers, including advanced team collaboration and activities management, and a large library of collaborative applications. With almost two decades in market, Domino and Notes have proven their strengths in enterprise scaling and security. At the same time, Domino has embraced and integrated all of the major programming methods and standards that have been introduced. With rich support for Java, .net, Web services and other Internet technologies, Domino is a first-class participant in the IBM middleware family. Next up: improvements to the Notes client that introduce matched capabilities at the desktop. Lotus and IBM desktop products are being updated to exploit the latest user experience technology. Major products such as Notes 8 and Sametime are built atop the Eclipse rich client platform (RCP) – or specifically the version of Eclipse RCP that IBM has extended with enterprise-grade management, security and programmability features and markets as IBM Lotus Expeditor. The next-generation common platform is a server managed client with integrated real-time communications.

    The IBM Lotus Editors are a set of full-function word processor, presentation manager, and spreadsheet editor capabilities. They are included at no charge with Notes 8. You can open attachments in context within the “Hannover” client. Supports Microsoft Office and open-standard ODF file formats from OpenOffice.org, Google etc. plus SmartSuite (read-only). Exports content directly to Adobe Acrobat. Like other client platform offerings, Lotus editors are designed to be centrally provisioned, managed and updated.

    IBM Lotus® Sametime® 7.5, IBM's award-winning and market-leading platform for real-time collaboration, offers integrated instant messaging and Web conferencing capabilities with the security features required for business use. Lotus Sametime 7.5 includes over 150 new features, including rich text, chat histories, integrated voice over IP (VoIP), managed interoperability with public IM networks, and new options for telephony and video integration. Lotus Sametime 7.5: Provides you with easy-to-use, intuitive technology that gives you a rapid way to resolve problems and settle questions through clear, high quality communications. Allows you to access global teams dynamically. Provides a cost-effective, consistent approach to real-time collaboration within an encrypted, authenticated, managed environment. Offers integration with Microsoft® Office and Outlook applications. Includes a mobile client that can be deployed on multiple mobile platforms and devices. Respond immediately - React faster - Reduce expenses Helps improve productivity by virtually bringing together geographically dispersed individuals and teams Can extend security-rich, real-time collaboration to your extended value chain Helps enable faster, more informed decision-making by bringing experts together – spontaneously or in a structured fashion Can reduce total cost of ownership (TCO) by providing a set of real-time capabilities in a single product offering – and by providing flexible integration with existing infrastructures and Web applications Provides the ability to inject presence awareness and instant messaging into other applications, including Web pages and Microsoft Windows applications Can reduce need for travel to business meetings, helping deliver a fast measurable return on investment (ROI) Real-Time Platform Sametime uses the same technologies in use across the IBM product portfolio, and that support all major standards for security, interoperability, and programmability. This creates very high extensibility as a platform for real-time (synchronous) collaboration and applications. Notes 8 and Lotus Expeditor are great examples of applications built to take advantage of the Sametime platform; business partners and ISVs are able to apply this functionality against any application construct.

    Industry-leading portal solutions help improve employee productivity, lower application deployment costs and improve sales channel effectiveness. IBM WebSphere® Portal Server, IBM WebSphere Portal Enable and IBM WebSphere Portal Extend are three of the industry’s most comprehensive portal offerings. WebSphere Portal contains the widest range of portal technologies that help you develop and maintain first-class B2C, B2B and B2E portals. And WebSphere Portal helps to provide a quicker return on your investment with the following business benefits: Improved operational efficiency by enabling self-management Increased organizational productivity with improved user experience Accelerated deployment of content, applications and processes Reduced costs of IT administration and management Connects people with SOA, IBM's flexible services-oriented architecture and strategy The IBM WebSphere® Portal Server offering is the foundation offering of the WebSphere Portal product family. WebSphere Portal Server B2E, B2C, and B2B portal software provides core portal services that aggregate applications and content and deliver them as role-based applications, including: An enhanced user experience that helps increase organizational productivity, with fly-out menus and page navigation, drag and drop support throughout, and other user interface enhancements. Development and deployment enhancements that help improve operational efficiency, including application templates, accelerated application development, and other enhanced tools. Advanced personalization and policy-based administration features that help accelerate deployments. WebSphere Portal Server improves operational efficiency with better use of resources: Enhanced Web Content Management Fly Out Menus & Page navigation Drag & Drop support Enhanced Search Native MS Windows & MS Office Integration WebSphere Portal Server increases organizational productivity and responsiveness through collaboration: Leverages IBM Workplace Forms (e-forms) capabilities Integrates with IBM WebSphere Portlet Factory AJAX support to deliver compelling user experience WebSphere Portal Server accelerates implementation through its use of innovative, services oriented architecture (SOA) characteristics: Easy-To-Use Composite Application Templates Flexibility to easily customize interfaces Process Server integration and new workflow builder Portlet Palette & Enhanced Portlets Portlet Catalog - over 900 portal solutions and composite applications Portal 6.0 A number of significant enhancements are planned for WebSphere Portal 6.0, a few of which are highlighted on this slide. They include… New tools like WebSphere Portlet Factory and a new workflow builder, that allow business users to develop sophisticated composite portal applications without J2EE programming skills, or create composite workflow applications without knowledge of scripting languages like BPEL (See later slide for more WebSphere Portlet Factory benefits and capabilities). Enhanced Workplace Web Content Management, with support for in-place editing of content. Simply click on content in a portal page you have the rights to update and an editor is launched, without requiring the user to access said content through the Web Content Management tab/facility (see later slide for more Workplace Web Content Management benefits and capabilities). New Workplace Forms capabilities allow for the integration of electronic forms into portal content and applications, including sophisticated forms-enabled workflows (See later slide for more Workplace Forms benefits and capabilities). Enhanced User Experience, with new fly-out menus, new page navigation, drag & drop of portlets from the portlet pallete and to reconfigure your own portal page, enhance usability of tools like search, and integration with the native Microsoft Windows environment, including file browser support via Windows Explorer and support of Microsoft Office Editors (including older versions of Office, such as Office 97). Additional information and background: Portal Application Templates. Allows business analysts to assemble and update composite applications to meet the needs of diverse users. Can be used to modify components of an application, set access rights based on users’ roles and manage workflow processes. WebSphere Portlet Factory enables authorized "power users" to quickly modify portlets without involving IT staff. You can use WebSphere Portlet Factory to create powerful composite applications which can be rolled out as templates, enabling "power users" who have direct knowledge of changing business requirements to update the applications directly and as needed. The new workflow builder is designed to help keep workflow tasks from getting lost in crowded in-boxes. The workflow builder allows business process owners to create and modify departmental workflows while drawing information from across the organization as part of self-service applications. Once a task is complete, the subsequent task is delivered to the appropriate person in the workflow. WebSphere Portal’s integration with Workplace Forms enables users to view, fill in, sign, submit and route forms electronically. This tracks accountability, accelerates transactions and minimizes errors. Improvements in the content authoring provided IBM Workplace Web Content Management in WebSphere Portal lowers the cost/resources needed to deploy and maintain portal sites. New features help improve the effectiveness of IT managers and their staff., enabling them to be more responsive and deliver powerful capabilities described above with fewer resources. Improvements such as policy-based administration, flexible configuration, and industry leading performance help IT managers deliver a reliable portal experience that has been proven by some of the top global corporations. And just of Portlet Factory: With Version 6, IBM has expanded IBM WebSphere Portlet Factory with additional automated portlet development capabilities to further help customers achieve even faster time-to-value, more efficiently, for their WebSphere Portal applications - including the delivery of reusable business services for SOA-based portlets and applications. SOA Automation: New Data Services builders provide an entry point to SOA for organizations not yet embracing SOA, or to help further it in those organizations that are on an SOA path, by automating the creation, consumption and deployment of reusable back-end application services from existing applications and data. AJAX Support: New AJAX builders allow the portal developer to enhance the user experience by increasing portlet interactivity, speed, and richness. Portlets can execute independently of other portlets, thereby eliminating entire portal interface refreshes, and deliver rich client-like features like type-ahead capability to deliver a more sophisticated user experience in WebSphere Portal. Expanded Automated Portlet Development Features: In addition to the new automated SOA and AJAX capabilities, and joining WebSphere Portlet Factory's palette of over 170 builders for automated portlet development, Version 6 of WebSphere Portlet Factory has been expanded with additional automated portlet development functions. New builders for Page Tabs creation, Breadcrumb navigation, Column Layout, Cooperative Portlet and Edit Defaults builders automate these desirable and frequently requested portlet features for portlet developers - helping ensure developers can deliver all these, plus other, portlet requirements to meet the exacting and changing needs of the enterprise. Developer Success Enhancements: Focused on improved developer proficiency and productivity, WebSphere Portlet Factory Version 6.0 features new "getting started" enhancements, including new wizards, tutorial and examples to help developers realize success with WebSphere Portlet Factory faster - which further helps accelerate WebSphere Portal deployments.

    There’s also a strong server-side integration story, as Lotus Connections components play well in Web portals (as well as other Web applications). In many applications, IBM clients can actually take the portal offline, using the same portlets and code as the central Portal deployment. There’s really nowhere in the SOA stack where Lotus Connections cannot play well or integrate easily.

    Unleashes the information trapped in paper, making it instantly available to anyone, at any time, anywhere, with advanced capabilities: Intelligent, easy-to-use, dynamic forms Wizard driven user interface Digital signatures Pixel perfect form reproduction Designed to eliminate errors at the point of entry Surfaced as 3 Components: Viewer, Designer, Server

    Other potential text… Shared team spaces and document management Instantly create secure work spaces on the Web Easy assembly of collaborative applications using team space templates Easily share documents across organizations This is the next generation update for QuickPlace and Workplace Team Spaces. It helps customers build, manage and share documents and content across application boundaries. New Quickr Connectors make it easy to arrange content in the context of the applications, where users want to work. Provides fast and easy team spaces, enabled across team and organizational boundaries. Connect to your content wherever it resides Gain anytime, anywhere access to collective knowledge, information-sharing, tasks and team calendar events whether on-line or disconnected. Increase responsiveness among colleagues, customers, business partners and suppliers by facilitating instant formation of working teams -- whether team members reside within or beyond the organization. Facilitate faster, collective decision making by centralizing timely and accurate information, and granting all team members equal opportunity to review and react. Make your teams more productive and self-sufficient through easy, instant assembly of collaborative applications using team space templates -- with just a browser.

    Lotus Connections The principles of social networking have brought major changes to the consumer Web. Through customer interactions and pure research, IBM Lotus has developed a range of capabilities that are similar to those in popular consumer social networking applications, but have made them business-grade. Product development is specifically focused on identifying capabilities that translate to a business setting, and creating hardened versions that scale appropriately and comply with all relevant security and auditability requirements. Five new collaborative components that help business by… Tapping into the latent expertise within an organization or community Collaborating more effectively at larger scales, both internally and externally Personal profiles Analogous to FaceBook, with enterprise capabilities Includes corporate directory data and user-provided photo, content Links to the person’s communities, blog, bookmarks, and activities Communities User-defined community listings Members get tools to help them stay in touch Communities help to identify the experts on a topic Blogs Blogs for use in an enterprise or community Enables self-publishing, and enriches personal profile Builds social network through cross-references to other bloggers Analogous to Blogger, etc. Bookmarks Provides individuals with a better way to organize – and share – bookmarks Social network builds through bookmarks in common Subscriptions enable users to learn about valued sources from others Analogous to del.icio.us Activities Activities help small groups collaborate in private on deliverables Focus on simple tools, integrated into existing applications Activities empower users to capture and reuse best practices and create lightweight processes

    IBM Lotus is able to provide the mobile worker access to email/PIM via a rich mobile business partner solution ecosystem (made up of key partners such as RIM, Good Technology and Nokia), Sametime presence awareness and IM, portals/portlets and 3 rd party data via applications delivered via Expeditor. IBM Lotus compliments its robust platforms and solutions with a secure mobile VPN provided Lotus Mobile Connect. This provides a secure tunnel critical for the safe wireless data exchange and transactions between client (on device) and server as well as the added benefit of least cost routing for achieving greater ROI from a mobile/wireless infrastructure

    Organizations need information to optimize their businesses, but continue to struggle with how leverage all of the information they have Information remains locked in various silos across the organization The volume of information and the variety of different information types an organization has to deal with growing exponentially The velocity of business in today’s market is driving more real-time requirements for accessing and using information Some recent surveys point out just how bad this problem has become Almost 50% of users claimed they don’t have confidence in their information (AIIM 2007 Survey) – hidden fact is that this number is higher than it was in the 2006 survey, indicating that this problem is getting worse, not better Even more staggering is the fact that almost 60% of managers claim they miss Information they should have used when making a business decision, and… Over 40% of managers claim they use the wrong information at least once a week (Accenture survey)

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    IBM Confidential

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    Chart 9 shows a chart which many of you have probably seen before. It’s kind of the connectivity spaghetti chart which shows all kinds of applications connected together. And this is really a chart which resonates well with a lot of customers because everybody seems to relate to the problem. The issue is that people have a lot of IT that has become very complex. It’s grown overtime, things have layered one thing over another and they have all kinds of applications that connect in and is very inflexible. And this inflexibility hurts them. It prevents them from rolling out new projects. It means that there is a high cost of application maintenance whenever they want to make any kind of changes. So this is really at the core of the problem that we want to try to solve with the connectivity offerings.

    So, let's look at chart 13. You'd see that the applications server is a foundation for WebSphere or internet applications, and it's called WebSphere applications server. We have, in the blue circle, the IBM-provided code, where we charge per licenses. So, they have a one-time charge entitlement to the WebSphere applications server. And then, we have this new applications server that is a different set of code. It's built on the Apache Geronimo open-source project and that's called WAS community edition. And, the reason that's white and the other ones are blue is because it is a different sets of source codes. Now, in the community edition, you have the source codes. You can have the source codes. You can change it all you want, you know. It is open-source. Now what if you wrote and tested on community edition and you wanted to migrate to the other products? Well, IBM is the only vendor on the planet earth, again, that is embracing open-source alternative for our customers. The right fit applications server -- open-source makes sense here -- and then deployment to production quality. It is service-hardened. Since 1998, it's been out there. Has tons of quality of the services. We can solve network deployment. Eighty-eight percent of the revenue comes from our network deployment configuration. That's a failover scalability, reliability -- all the ((inaudible)). So, how can you migrate them? IBM is embracing with tools and migration aids to allow our customers to migrate, when it makes sense, into the IBM runtime called WebSphere applications server. So, there is not another competitor -- not Sun, not Oracle, not BEA -- that is embracing open-source and vendor-provided high quality of the services infrastructure solutions from a single vendor. And so, you -- another reason why your solution is so powerful.

    Chart number 17, or chart number 16 I should say, shows you the value. The value here is that the ESB decouples connectivity logic from application to process logic so you have an uncluttered environment. And it means that you can reuse these things both in business processes and applications. And as a result you can be much more effective in your role of IT.

    And on slide seven what we have learned is that SOA is evolving into what we’re terming smart SOA. And the key point here is SOA is not a specific architecture, it’s not a specific technical environment, rather SOA is an approach. And what we have learned most importantly from our customers is that SOA needs to evolve. The way in which you start SOA today needs to evolve with your business as your business evolves. And a well architected, well reasoned SOA approach can absolutely accommodate that. It will allow you to start simply, to learn, to prove the investment to pick those early wins. But it also helps you to support the business as the applications, as your needs become far more complex. If we look practically at how to sell this to customers, one of the most important pieces in here is to contain the risk and investment. And that’s where smart SOA really shines. Because it allows our customers to start very simply, as simple as they need to start, yet they will be able to leverage that entire early investment as they take on ever more complex systems and applications. That’s how we sell this to customers. Don’t scare the customer. They need to understand that they can start very simply and grow as complex as they need to.

    In order to stay in that leadership position, within IBM we are also making build vs. buy decisions. Developing technologies within each brand and supplementing that development with acquisitions. This allows us to fill gaps in our existing technology, round out key aspects of our portfolio and quickly move into new markets to further differentiate ourselves from the competition. They all fit within our infrastructure strategy. We buy companies not only for the revenue they deliver; but to drive their value and intellectual capital across IBM and integrate their capabilities into our go-to-market strategy. In addition to focusing on high-value business, IBM makes a concerted effort to acquire companies with whom we have a strong history or partnership, to ensure a faster, successful integration.   The industry has seen many failed attempts to bring two companies together. One reason we're successful is because we find companies with whom we already have existing marketing, sales and development agreements, similar cultures and joint customers.

    IBM in unmatched in our research capability and in our global view of the internet. With over 20,000 devices being monitored in 133 countries we see the full threat spectrum and leverage this information to proactively protect our clients. TJ Watson Cryptographic foundations Internet security & "ethical hacking" Secure systems and smart cards IDS sensors & vulnerability analysis Secure payment systems Antivirus Privacy Biometrics Almaden Cryptographic foundations Secure government workstation Haifa PKI enablement Trust policies Zurich Cryptographic foundations Java cryptography Privacy technology Multiparty protocols IDS & alert correlation Smart card systems and application Tokyo Digital watermarking XML security VLSI for crypto New Dehli High-performance Cryptographic hardware & software As of Dec 4 2006, 133 Monitored Countries

    Complete Software nclude everything you need to get up and running. Rapid Setup Working with your business partner, appliances can be installed and configured in less than a day. Ongoing management and maintenance can be done remotely! First-Class Email and Collaboration IBM Lotus Domino® – the real deal, customized for the SMB (no complexity of installation, setup, and configuration), and rolled into the price. Business Tools Integrated Customer Relationship Management, Accounting, Document management, etc. Stay in Charge Easily host your own web sites (e-commerce capable), email, and file/print servers. Safety Net Have backup copies of your data created automatically. In case of disaster, recover quickly and easily: Off-site backup One button backup and restore Rapidly recover from catastrophic drive failure (server continues to boot) Keep Working Work securely from remote – from branch or home offices, or from the road. Stop Spam & Viruses Automatically combat spam and viruses from getting in the way of your work. Features: Unique Server Autonomics Self-managing and self-configuring SMB server Save time and costs in day-to-day IT management Integrated Business Applications for SMBs Provide SMB Applications and increase business productivity Easy to deploy and available offline Data Backup : intelligent disk backup (idb) Hot-swappable disk based backup Disaster Recovery Full system recovery in just a few minutes High level of redundancy Network Security Self-configuring firewall Integrated AntiVirus and AntiSpam options IBM Lotus Domino Collaboration Email and shared calendars Create, share and print documents

    M/A Design Group (M/A Design) specializes in interior design for skyscrapers, servicing a customer base of large corporations. The company relies heavily on technology to create and deliver its interior designs and to complete its projects. With its staff focused squarely on design and delivery, M/A Design has neither the time nor the desire to manage a complex IT infrastructure. As M/A Design grew past the capabilities of its Microsoft® Windows® Server 2003 platform, it began to experience system lag, unreliable file management and inconsistent (or nonexistent) e-mail delivery that hurt the firm’s productivity and frustrated its customers. In the system’s worst moment, a total crash took 20 hours to restore, costing the firm US$150,000 in lost AutoCAD files. The company wanted an automated solution that would secure and back up its business-critical information, make it easier to share files via FTP or e-mail, and integrate easily with limited IT management requirements. M/A Design chose the IBM Lotus® Foundations Start (formerly Nitix Blue) software appliance. Running on the open-source Linux® operating system, the software appliance integrates with the company’s existing IT investments to achieve automated, hourly backup, fast system recovery and highly available operations. Designers can open AutoCAD files within 5 to 7 seconds, much faster than their previous wait time of 15 to 20 seconds. With the built-in IBM Lotus Notes® and Lotus Domino® platform, the new solution enables M/A Design to e-mail large files to clients with ease and on time. With the solution from IBM, M/A Design can now automate system backups and restore files with little or no IT support. The solution has helped the company increase system availability and designer productivity, and the company saves money by leveraging its existing IT investments. Finally, M/A Design has improved customer satisfaction levels with reliable file delivery.

    IBM Tivoli Foundations Application Manager (SPEAKER NOTES) Tivoli Foundations Application Manager is best thought of as "Application Management" in a box. It is an all-in-one turn-key package with key functionality a mid-market customer needs to implement application management in their environment including IT asset discovery, network monitoring, server monitoring, and monitoring for key IT elements such as databases, mail servers, and virtual servers. Included in this is both real-time and historical views that allows clients to visualize and intelligently report on how their IT environment is currently operating and has been operating over time. Thus, allowing you to visualize service performance and health across network, server, middleware and application components and improve your service quality. This visualization helps clients reduce costs by allowing them to optimize resource allocation by giving them the ability to understand what resources are under-utilized in their environment and have excess capacity that can be used to support new business operations. At the same time, risks can be reduced by anticipating resource over-utilization, by generating proactive events and reports against resources that might not be able to continue to expand and grow as your business needs. Tivoli Foundations Application Manager comes with out of the box best practice monitoring policies that track the current health of your IT infrastructure against pre-defined thresholds. This allows you to proactively and quickly identify and respond to problems and issues related to key applications - before critical applications and customers are impacted. Overall service is improved by restoring the service/application that is experiencing performance problems with the shortest mean time to recovery possible by using the autonomic capabilities to fix problems before human intervention is even needed. Reducing time spent in problem determination, decreases the costs associated with your IT infrastructure and allows you to spend more time focusing on your business and less on the IT that is supporting it. The visibility, control, and automation possible with the Tivoli Foundations Application Manager is perfect for small and mid sized clients looking to reduce costs, manage risks, and improve their service quality.

    Poor visibility of IT environment. Monitoring the performance and utilization of systems and servers is usually done by checking machine by machine which is time consuming and costly Over-utilization can be an issue because availability and performance are not tracked effectively thus affecting service quality A combination of open source and in-house code are often used to monitor systems performance. Configuration and integration often takes more time when new machines are introduced and/or replaced.

    IBM Tivoli Foundations Service Manager (SPEAKER NOTES) In today’s volatile, ever-changing IT environment, the service desk delivers critical support to the entire company by keeping key business systems and services available and reliable. As technology becomes increasingly complex, problem resolution becomes more time-consuming, skill requirements increase and costs to maintain quality services escalate. In the face of tighter budgets and fewer resources, prioritization, responsiveness, and standard well defined workflows are the keys to maximizing the availability of business-critical IT services. Tivoli Foundations Service Manager is the "service desk in a box" solution designed specifically for the general business and mid market clients in the face of these ever increasing challenges. Tivoli Foundations Service Manager encompasses a broad variety of features that enable a single point of contact to automate incident and problem management. Its built-in features streamline service desk functions and configure workflows and escalation across your organization, while a searchable knowledge base delivers fast answers to help-desk agents. Additional features include: Dashboards that provide real-time performance views. Out of the box contents such as workflows, templates, key performance indicators (KPIs), queries and reports targeted for SMB clients. Remote diagnostics capability. Survey management capability. This appliance based service desk solution helps mid market clients reduce their costs by optimizing the productivity of operations personnel through its built in problem solving tools. Thus, providing operations a way to increase the efficiency of its service support functions. Also, the robust self-help portal which is populated with best practice out of the box resolutions to common problems, gives end users a way to quickly resolve problems on their own without having to involve any additional personnel. Managing risks are key to small and mid market clients that have extremely limited IT skills in house. This service desk solution helps clients with that by providing a means for process compliance by integrating with its standards based incident and problem management processes and giving you a repeatable and consistent service support process. By using the streamlined incident and problem management processes, overall service quality is improved and services are rapidly restored. The built in real-time visibility to end users on priority, urgency, and impact for their problems, incidents, and service requests provides users with the knowledge and ability to see when, where, and how their needs are being resolved. The built-in survey capabilities allow you to track and trend overall end-user satisfaction with your operations and creates a closed loop environment where your overall service quality can continually be improved. The visibility, control, and automation possible with the Tivoli Foundations Service Manager is perfect for small and mid sized clients looking to reduce costs, manage risks, and improve their service quality.

    Logiciel complet Contient tout ce dont vous avez besoin pour votre exploitation. Installation rapide Avec votre parternaire commercial, vous pouvez installer des dispositifs logiciels et les configurer en moins d'une journée. La gestion et la maintenance continues peuvent être exécutées à distance! Courriel et collaboration de premier ordre IBM Lotus Domino® – La véritable aubaine, personnalisée pour la petite entrerpise (aucune complexité à l'installation, à la mise en place et à la configuration), incluse dans le prix de la solution. Outils d'entrepries Gestion intégrée des relations avec la clientèle, comptabilité, gestion documentaire, etc. Gardez le contrôle Hébergez votre propre site web (fonctions de commerce électronique supportées), votre courriel et vos serveurs de fichiers et d'impression Filet de sécurité Les copies de sauvegarde sont créées automatiquement. En cas de sinistre, la restauration est rapide et simple : Sauvegarde à l'extérieur des locaux Sauvegarde et restauration par un simple bouton Récupérez rapidement les données après les pannes de disques catastrophiques (le serveur peut encore s'amorcer) Continuité du travail Travaillez en toute sécurité à partir d'un site éloigné – succursale, bureau à domicile ou pendant les déplacements. Stop aux pourriels et aux virus Lutte aux pourriels et aux virus : empêchez-les de gêner votre travail Caractéristiques : Fonctions autonomes inédites Serveur de PME avec mécanismes d'auto-gestion et d'auto-configuration Gain de temps et élimination de coûts dans la gestion informatique Applications commerciales intégrées pour les PME Fournit des applications de PME et rehausse la productivité Facile à déployer et disponible hors ligne Sauvegarde des données : sauvegarde intelligente sur disque Sauvegarde basée sur disque enfichable à chaud Reprise en cas de sinistre Restauration complète du système en quelques minutes Niveau élevé de redondance Sécurtité de réseau Coupe-feu avec configuration automatique Options intégrées d'antivirus et d'antipourriels IBM Lotus Domino Collaboration Courriel et agendas partagés Création, partage et impression de documents

    IBM Tivoli Foundations Application Manager (SPEAKER NOTES) Tivoli Foundations Application Manager is best thought of as "Application Management" in a box. It is an all-in-one turn-key package with key functionality a mid-market customer needs to implement application management in their environment including IT asset discovery, network monitoring, server monitoring, and monitoring for key IT elements such as databases, mail servers, and virtual servers. Included in this is both real-time and historical views that allows clients to visualize and intelligently report on how their IT environment is currently operating and has been operating over time. Thus, allowing you to visualize service performance and health across network, server, middleware and application components and improve your service quality. This visualization helps clients reduce costs by allowing them to optimize resource allocation by giving them the ability to understand what resources are under-utilized in their environment and have excess capacity that can be used to support new business operations. At the same time, risks can be reduced by anticipating resource over-utilization, by generating proactive events and reports against resources that might not be able to continue to expand and grow as your business needs. Tivoli Foundations Application Manager comes with out of the box best practice monitoring policies that track the current health of your IT infrastructure against pre-defined thresholds. This allows you to proactively and quickly identify and respond to problems and issues related to key applications - before critical applications and customers are impacted. Overall service is improved by restoring the service/application that is experiencing performance problems with the shortest mean time to recovery possible by using the autonomic capabilities to fix problems before human intervention is even needed. Reducing time spent in problem determination, decreases the costs associated with your IT infrastructure and allows you to spend more time focusing on your business and less on the IT that is supporting it. The visibility, control, and automation possible with the Tivoli Foundations Application Manager is perfect for small and mid sized clients looking to reduce costs, manage risks, and improve their service quality.

    IBM Tivoli Foundations Service Manager (SPEAKER NOTES) In today’s volatile, ever-changing IT environment, the service desk delivers critical support to the entire company by keeping key business systems and services available and reliable. As technology becomes increasingly complex, problem resolution becomes more time-consuming, skill requirements increase and costs to maintain quality services escalate. In the face of tighter budgets and fewer resources, prioritization, responsiveness, and standard well defined workflows are the keys to maximizing the availability of business-critical IT services. Tivoli Foundations Service Manager is the "service desk in a box" solution designed specifically for the general business and mid market clients in the face of these ever increasing challenges. Tivoli Foundations Service Manager encompasses a broad variety of features that enable a single point of contact to automate incident and problem management. Its built-in features streamline service desk functions and configure workflows and escalation across your organization, while a searchable knowledge base delivers fast answers to help-desk agents. Additional features include: Dashboards that provide real-time performance views. Out of the box contents such as workflows, templates, key performance indicators (KPIs), queries and reports targeted for SMB clients. Remote diagnostics capability. Survey management capability. This appliance based service desk solution helps mid market clients reduce their costs by optimizing the productivity of operations personnel through its built in problem solving tools. Thus, providing operations a way to increase the efficiency of its service support functions. Also, the robust self-help portal which is populated with best practice out of the box resolutions to common problems, gives end users a way to quickly resolve problems on their own without having to involve any additional personnel. Managing risks are key to small and mid market clients that have extremely limited IT skills in house. This service desk solution helps clients with that by providing a means for process compliance by integrating with its standards based incident and problem management processes and giving you a repeatable and consistent service support process. By using the streamlined incident and problem management processes, overall service quality is improved and services are rapidly restored. The built in real-time visibility to end users on priority, urgency, and impact for their problems, incidents, and service requests provides users with the knowledge and ability to see when, where, and how their needs are being resolved. The built-in survey capabilities allow you to track and trend overall end-user satisfaction with your operations and creates a closed loop environment where your overall service quality can continually be improved. The visibility, control, and automation possible with the Tivoli Foundations Service Manager is perfect for small and mid sized clients looking to reduce costs, manage risks, and improve their service quality.

    Lotus Web Conferencing est moins coûteux Lotus Web Conferencing est plus prévisible Répondre aux objections Quelles sont les objections ou les contestations à prévoir ? WebEx est plus convivial. Mes employés sectoriels peuvent payer avec une carte de crédit pour chaque conférence, à la pièce. WebEx est plus simple pour les réunions avec l'extérieur. La multiplication des outils peut accroître la complexité plutôt que l'efficacité. Les solutions de collaboration complètes exigent un changement de moeurs, ce qui est difficile. Il est difficile de quantifier les avantages d'une meilleure collaboration – perception : les coûts peuvent augmenter. Perception : il existe peut-être des priorités informatiques supérieures Perception : les outils existants sont « tout à fait suffisants » Les avantages promis pourraient être trompeurs, puisque la véritable collaboration exige un changement des méthode de travail, un défi difficile à relever

    Lotus Web Conferencing est moins coûteux Lotus Web Conferencing est plus prévisible Répondre aux objections Quelles sont les objections ou les contestations à prévoir ? WebEx est plus convivial. Mes employés sectoriels peuvent payer avec une carte de crédit pour chaque conférence, à la pièce. WebEx est plus simple pour les réunions avec l'extérieur. La multiplication des outils peut accroître la complexité plutôt que l'efficacité. Les solutions de collaboration complètes exigent un changement de moeurs, ce qui est difficile. Il est difficile de quantifier les avantages d'une meilleure collaboration – perception : les coûts peuvent augmenter. Perception : il existe peut-être des priorités informatiques supérieures Perception : les outils existants sont « tout à fait suffisants » Les avantages promis pourraient être trompeurs, puisque la véritable collaboration exige un changement des méthode de travail, un défi difficile à relever

    Nortel has the technology (R&D focused on integration, tools, architecture) Make and receive phone calls from a web page Unified Communication enabling for SaaS (web based software) PC client for access anywhere “desk phone” or re-use enterprise communications infrastructure Comprehensive telephony – conferencing, call forwarding, FMC, presence Multi-media communications for IT applications – video, IM, mail, voice Advance communications – communication in context, logging, data mining, location-based Leverage Nortel products and services – A2E, ACE, MAS, clients, data equipment, Enterprise equipment, Global Services, Hosting solutions Leverage Nortel partnerships – IBM, Microsoft, carriers

    Nortel Corporate Presentation © 2007 Nortel

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    IBM Cameroon Technology Update Presentation - Presentation Transcript

    1. Stratégie IBM Systems and Technology Group Solutions pour une Infrastructure Dynamique Faouzi Ben Abderrahman , IBM West Africa Douala, Sep 2009
    2. IBM en bref à fin 2008 Aider ses clients à délivrer, avec succès, de la valeur par l’innovation, l’efficacité et la compétitivité. Cet objectif est atteint par la connaissance du métier et l’utilisation des technologies de l’information permettant de délivrer de la valeur sur une longue période aux acteurs de l’entreprise Business Model Segments Business 398,455 Employés $16.7 Mds Pre-Tax Profit $103.6 Mds Chiffre d’affaires 170 pays Présence mondiale Services, Software, Hardware, Recherche, Financement
    3. La Recherche IBM
    4. La Recherche IBM : Innovation et collaboration Watson Almaden Austin Tokyo Haifa Zurich India China Budget annuel : 5 Mds $ 3000 chercheurs IBM Laboratoires de recherche IBM Rercherche en collaboration Pangoo
    5. 16 années consécutives de Leadership en nombre de brevets Source: IFI Patent Intelligence 2008 : Leaders US – Nombre de brevets 4186 2030 1776 1424 Microsoft Intel HP 4500 0 Nombre de brevets IBM >2x >20x 205 192 186 Oracle EMC Apple 68 58 Accenture Google
    6. Evolution de la Recherche IBM Hardware Software Agenda de la recherche 1970s 1980s 1990s 2000 2008 Solutions Intégrées Collaboration for a Smarter Planet Services
    7. Recherche IBM : Principales Initiatives pour une Planète plus intelligente Nanotechnologies Systèmes Hybrides Stream Computing Cloud Computing Business Analytics Web Mobile Qualité des Services
    8. La Recherche IBM offre une opportunité unique d’INNOVER pour nos clients et de DIFFERENTIER nos solutions La Recherche IBM L’institution de rechercher privée la plus importante du monde Des laboratoires... … à votre entreprise
    9. IBM Systems and Technology Group
    10. Systems and Technology Group en bref
      • Chiffre d’Affaires mondial STG 2008 : $19 Mds
      • 2 125 brevets déposés par STG en 2008
      • 35 laboratoires – 25 000 ingénieurs et programmeurs dans le monde
        • Dont le PSSC à Montpellier et ISC à La Gaude (Nice)
      • Trois gammes de serveurs : System x – System z – Power Systems
      • Des solutions de stockage : bandes ( TSx ) – disques ( DSx, XiV ) – SAN – logiciels ( SVC …)
      • Retail Store Solutions
      • IBM Microelectronics : composants
    11. Le leadership technologique d’IBM se traduit en leadership sur le marché mondial en 2008 #1 sur le marché total des serveurs #1 sur les serveurs high-end #1 en Unix #2 sur les serveurs lames #1 en stockage (disques + bandes) #1 sur les bandes #1 TOP500 worldwide supercomputers #1 Top 25 ‘green’ supercomputers
    12. Le marché de STG en France
      • IBM Leader du marché total des serveurs avec 34% de pdm en 1Q09 (4Q rolling, source IDC)
      • IBM Leader du marché des serveurs high-end (>250K$) avec 62% de pdm en 1Q09 (4Q rolling, source IDC)
      • IBM est #2 sur le marché des Blades avec 20% pdm en 1Q09 (4Q rolling, source IDC)
      • IBM est #3 sur le marché Unix avec 23% pdm en 1Q09 (4Q rolling, source IDC)
      • IBM est #2 sur le marché du stockage externe disques avec 14% pdm en 1Q09 (4Q rolling, source IDC)
    13. Bâtissons une planète plus intelligente avec des Infrastructures dynamiques Travailler plus intelligemment De nouveaux besoins d’organisation Faire mieux et plus vite Au delà du développement durable Gérer des ressources limitées Faire plus avec moins Nouvelle Intelligence Explosion de la quantité d’informations Prendre de meilleures décisions Infrastructure Dynamique Une infrastructure IT qui s’adapte en temps réel aux évolutions du business de l’entreprise, tout en étant économique , performante, sécurisée et résiliente
    14. Avec Dynamic Infrastructure, IBM contribue à répondre aux besoins des Directions Générales Assurer la haute disponibilité et la qualité de service mais également répondre aux attentes des clients en termes d'accès dynamiques et immédiat à des services innovants Réduire les coûts opérationnels, la complexité et obtenir de réels gains de productivité grâce à la virtualisation, l’optimisation, la gestion efficace de l'énergie et un approvisionnement flexible REDUCTION DES COUTS AMELIORATION DU SERVICE GESTION DES RISQUES Assurer la sécurité, et la conformité aujourd'hui mais aussi se préparer à de nouveaux risques liés à un monde plus connecté et collaboratif Dynamic Infrastructure
    15. Une infrastructure dynamique est le résultat d’un parcours de transformation… … adresser ces sept initiatives interdépendantes permet de constituer l’ADN nécessaire à la mise en place d’une infrastructure dynamique Gestion des services Gestion des actifs Virtualisation & Consolidation Infrastructure de l’information Efficacité énergétique Sécurité Résilience de l’activité Améliorer le service Réduire les coûts Gérer les risques
    16. Les sept initiatives pour aborder la transformation vers une Infrastructure dynamique Résilience de l’activité – s'adapter aux risques et répondre aux opportunités tout en garantissant la continuité du business Information Infrastructure – aider le business à garantir la conformité, la disponibilité, la rétention et la sécurité de l'information Service Management - donner de la visibilité, des moyens de contrôle et de l'automatisation à travers les actifs business et IT pour délivrer un meilleur service Virtualisation – solutions de virtualisation et consolidation qui réduisent les coûts, améliorent le taux d'utilisation des actifs et la prestation de nouveaux services. Asset Management – maximiser la valeur des actifs business et IT au cours de leur cycle de vie avec des solutions spécifiques par secteurs Efficacité énergétique – répondre aux défis de gestion de l'énergie, de l'environnement et de la croissance durable avec l'IT. Sécurité – conformité, gestion des risques et gouvernance Améliorer le service Réduire les coûts Gérer les risques
    17. IBM Systems propose le choix pour répondre à tous types de besoins applicatifs… Power Systems TM System x ® System z ® L’informatique x86 inspirée du Mainframe La plateforme UNIX la plus solide La plateforme d’entreprise la plus puissante
      • Ouvert et innovant, le socle pour la flexibilité du business.
      • iDataPlex –138% de densité en plus dans un rack.
      • eX4 Leadership pour la performance et une flexibilité inégalée.
      • BladeCenter ® – Serveur, stockage et réseau intégrés avec un seul environnement d’administration,
      • POWER est #1 dans plus de 70 benchmarks d’industries.
      • Plus de 1600 clients ont migré vers IBM depuis 2006.
      • Leadership de performance par coeur avec une scalability linéaire
      • Faible TCO avec faible consommation d’énergie
      • Prix-performance.
      • Virtualisation haut de gamme et fiabilité
      • Une énorme opportunité de réduire les coûts avec de la consolidation à grande échelle.
      • Des niveaux de sécurité et de résilience inégalés pour les applications critiques.
      • Leader de la virtualisation et de l’administration pour répondre à la demande aux changements des besoins du business
      Des serveurs exécutant de multiples OS : z/OS, AIX, i, Linux, Windows
    18. … et à des besoins business variés Retail Store Solutions System Storage TM Des Solutions pour l’infrastructure d’informations World leading customer service solutions
      • Leadership pour les disques
      • Leader des solutions d’archivage sur bandes.
      • Permet aux clients de gérer les informations plus efficacement, de limiter les risques avec une infrastructure dynamique qui conserve, protège et optimise l’accès aux informations
      • Premier fournisseur mondial de solutions de point de vente, avec plus de 4.5 millions d’unités vendues
      • Nos clients incluent 9 des 10 leaders mondiaux de la distribution
      • Performance leadership.
      • Faible TCO, avec notamment faible consommation énergétique et amélioration de la productivité des caissiers.
      • Des dispositifs uniques pour le service et la maintenance
      • Economie d’espace : 37% moins encombrant que la concurrence mais avec plus de fonctionnalités
      Leadership technologique en stockage et Retail Store Systems
    19. Les logiciels Systèmes : des fonctionnalités riches avec une administration homogène.
      • Administration simplifiée de l’infrastructure physique et virtualisée
      • Dispositif intégré pour contrôler et gérer l’énergie afin d’atteindre les objectifs de niveaux de service
      • Un environnement sécurisé pour être en conformité avec la réglementation et les régles de conduite des affaires
      • Des systèmes hautement disponibles pour les applications critiques
      • Intégration du matériel, du logiciel et du microcode pour optimiser le performance
      • Consolidation à grande échelle pour réduire les coûts d’exploitation des centres informatiques
      Administration Energie Securité Disponibilité Multiple OSs Virtualisation
    20. Les technologies et solutions STG contribuent à concevoir et à déployer une infrastructure dynamique pour l’entreprise Service-Oriented Architecture Self-managing Autonomic Technologies Information Lifecycle Management IBM Virtualization Solutions IBM Systems Director IBM Cool Blue™ Portfolio Capacity on Demand Management technology and infrastructures System z Power Systems BladeCenter System Storage System x IBM z/Architecture ® Power Architecture™ Cell Broadband Engine ™(1) X-Architecture ® Research & Development POWER.org Blades.org
      • Cell Broadband Engine is a trademark of Sony Computer Entertainment Inc.
      IBM Systems
    21. Evoluer vers une infrastructure dynamique avec la gamme Mainframe System z Sécurité Efficacité énergétique Virtualisation Résilience
      • Le seul serveur avec Certification EAL 5
      • Processeurs cryptographiques dédiés
      • Consolidation possible de centaines de serveurs distribués sur un System z10
      • Mainframe gas gauge
      • Active Energy Manager
      • z/VM depuis 1972
      • Taux d’utilisation des ressources supérieur à 85%
      • Virtualisation de serveurs Linux pour consolidation au moindre coût
      • Haute-disponibilité des applications à 99,999%
      • GDPS, solution de Disaster recovery
      • Leadeur pour la virtualisation, la sécurité, la fiabilité l’automatisation, les économies d’échelle
      • Des économies de l’ordre de 80% vs des environnements distribués concurrents
      • Un simple z10 équivaut à 1,500 serveurs Intel standards
      • 85% des clients System z augmentent leurs workloads, environ 60% du CA mondial du System z découle des nouveaux workloads
      System z10 mainframe La référence des grands systèmes de gestion
    23. System z : vers l’ultime plateforme pour une infrastructure dynamique The next evolution of IBM Mainframe computers Extend mainframe qualities to a heterogeneous Dynamic Infrastructure ® to Support Business Critical Applications IBM System z10 - The worlds most powerful enterprise computing platform Performance Capacity Resilience Responsiveness Expanded offload on zIIP LOW COST OF OWNERSHIP Specialty Engines (IFL, zAAP, zIIP) Lowering the cost of deploying new workloads Integrated or network attached Accelerators Delivering new functionality Increasing efficiencies Enabling new solutions Superior price/performance Starting 2009 Starting 2010
    24. Evoluer vers une infrastructure dynamique avec la gamme Power Systems Résilience de l’activité Efficacité énergétique Virtualisation Administration
      • PowerHA™ for AIX® and i
      • IBM Availability Factory
      • IBM iCluster®
      • Active Energy Manager
      • POWER6™ EnergyScale™
      • Energy Efficiency Assessment
      • PowerVM™
      • PowerVM Lx86
      • IBM Consolidation Factory
      • IBM Migration Factory
      • IBM Power™ Rewards
      • IBM Systems Director
      • AIX Enterprise Edition
      • IT Optimization Workshop
    25. Gamme Power Systems pour une Infrastructure Dynamique – Haut de gamme Power 595 Power 570
      • Power 595 PowerCare Services
      • Systems Director Enablement
      • PowerCare Availability Assessment
      • PowerVM Deployment Consulting
      • PowerHA Planning and Assistance
      • Active Energy Manager Enablement
      • PowerCare Security Assessment
    26. La Gamme Power Systems permet également aux PME d’évoluer vers une infrastructure dynamique Power 520 Express Power 560 Express BladeCenter JS23 Express BladeCenter JS43 Express Plus de 15,000 applications sur Power 550 Express BladeCenter ® S & JS12/JS22 Express
    27. Evoluer vers une infrastructure plus dynamique avec la gamme System x Gestion des risques Efficacité énergétique Virtualisation Administration
      • IBM X-Architecture
      • Redondance et hot-swap
      • Predictive Failure analysis
      • Light Path Diagnostics
      • Electronic Service agent
      • Jusqu’à 58% d’économie avec BladeCenter vs serveurs 1U
      • Jusqu’à 40% d’économie avec iDataplex
      • Active Energy Manager
      • Energy Efficiency Assessment
      • IBM X-Architecture
      • eX4 chipset
      • VM BlueBox
      • Agility Center
      • IBM Systems Director 6.1
      • BladeCenter Open Fabric Manager
      • IT Optimization Workshop
    28. Le portefeuille IBM System x couvre l’ensemble des besoins de nos clients BladeCenter Entreprise eX4 iDataPlex & Cluster 1350 Web 2.0 HPC Grid Racks & Tours Consolidation – Virtualisation Enterprise workloads Simplification de l’Infrastructure, Serveur d’applications Scale Out Scale Up Serveurs web, de messagerie, de fichiers, d’impressions
    29. Information Infrastructure est au coeur d’une Infrastructure Dynamique IBM et ses partenaires proposent une approche innovante pour mermettre à leurs clients de gérer les informations plus efficacement et en atténuant les risques… … avec une infrastructure dynamique qui … … optimise le stockage , la protection et l’accès aux informations. Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information Conformité Disponibilité Rétention Sécurité Améliorer le service Réduire les coûts Gérer les risques
    30. Déployer une infrastructure d’information avec les Solutions de Stockage IBM
      • Leadership “enterprise disk storage”
      • Solutions pour l’archivage sur bande, sûres et économiques
      • Solution de virtualisation multi-vendeurs (SVC)
      • XIV – un système de disques de conception entièrement nouvelle
      • ProtecTier, solution de déduplication
    31. Vision et Stratégie Systems and Technology
    32. Evolution du Data Center Virtualisation Scale-Out Sprawl Windows Servers Linux Servers Unix Servers Management Servers Switches Storage Firewalls, Routers Consolidation Integration Ensembles
      • La virtualisation permet à nos clients de consolider des plateformes semblables pour augmenter le taux d’utilisation et réduires les coûts
      • A terme, les clients désirent gérer des environnements hétérogènes de serveurs, stockages et de réseaux comme s’il s’agissait d’un seul système
      Multi-System Virtualization Virtual Servers, Storage, Networks Storage Servers Networks V V V Windows Server Linux Server Mainframe or Unix Server Networks Storage V V V V V Ensemble Ensemble Ensemble
    33. Future Approche de l’infrastructure des Systèmes
      • Des services automatisés et virtualisés fournissant de la puissance informatique
      • Des réseaux “convergés” de haute performance
      • Des services de stockage virtualisés
      • Pour répondre aux attentes de qualité de service pour la résilience des applications, la sécurité, et une amélioration des économies d’échelles et de l’efficacité
      DATA CENTER BACKBONE STOCKAGE VIRTUALISE SERVEURS VIRTUALISES
    34. Workloads Clés adressant les besoins des clients Transactionnel et Bases de données Applications Business Analytiques et High Performance Computing Web, Collaboration et Infrastructure
    35. Les Workloads n’ont pas tous les mêmes caractéristiques Transactionnel et Bases de données Applications Business Analytiques et High Performance Computing Web, Collaboration et Infrastructure Calcul intensif Bande passante élevée pour E/S et mémoire Virgule flottante Echelle Taux de transaction élevé Haute Qualité de service Gestion des pics Résilience et Sécurité Threads multiples Orienté-débit Scale Out possible Qualité de service moindre Scale Haute Qualité de service Beaucoup de mémoire Infrastructure réactive
    36. Les Workloads Influencent le choix de la Plateforme Mainframe UNIX UNIX Windows UNIX UNIX Source: IDC WW Server Workloads 2008, IDC WW Storage Workloads 2008. UNIX = UNIX + Linux + i5OS Choix les plus courants pour les entreprises de plus de 1000 employés Transactionnel et Bases de données Applications Business Analytiques et High Performance Computing Web, Collaboration et Infrastructure Calcul intensif Bande passante élevée pour E/S et mémoire Virgule flottante Echelle Taux de transaction élevé Haute Qualité de service Gestion des pics Résilience et Sécurité Threads multiples Orienté-débit Scale Out possible Qualité de service moindre Echelle Haute Qualité de service Beaucoup de mémoire Infrastructure réactive
    37. Une évaluation de 8000 Clients démontre qu’ils utilisent de multiples plateformes pour optimiser leur IT
      • La plupart des clients exploitent des centaines voire des milliers de workloads différents.
      • Ils exploitent de multiples serveurs, solutions de stockages et OS.
      • De nombreux facteurs impactent la sélection de la plateforme optimale, comme :
        • Besoins de qualité de service
        • Support des éditeurs de logiciels
        • Disponibilité des compétences
        • Workloads adjacents
        • Données
      General Business Financial Services Distribution Sector Public Sector Communications Sector Industrial Sector Industry breakdown of various client assessments conducted by IBM over the last 12 months
    38. Global Technology Outlook (GTO)
      • Identification précoce des tendances significatives :
        • Projection dans le futur (2 – 10 ans en avant)
        • Disruptif pour les activités actuelles
        • Potentiel pour créer de nouvelles activités (new business)
      • Changements radicaux pour une business / Threshold crossings
      • Comment la technologie peut impacter à la fois :
        • Les clients
        • Les entreprises et marchés
      • Comprendre les problèmes des clients
        • Diversité des Industries
      • Le GTO a une influence directe sur les stratégies business et technologiques d’IBM
    39. Une nouvelle ère d’innovation des systèmes Fréquence Performance Multi-core / Virtualisation Consolidation Adapté au besoin Hybride 1980 2000 2010 Complexe Simplifié Dynamique Value
    40. Systèmes Hybrides et Nouvelles Applications Applicationsactuelles Applicationsactuelles SOA Infrastructure XML Data Next-gen UI Rich Media Unstructured Data Secure Computing Event-based Systems Real-time Analytics Sensor Infrastructure Scale-out Infrastructure Applications émergentes
      • Les applications émergentes nécessiteront des améliorations significatives des caractéristiques des systèmes
    41. De nouveaux types de Workloads Smarter Planet va générer d’énormes quantités de données qui seront disséminées à la vitesse des réseaux. Un nouveaux type d’applications nécessitera des analyses et des prévisions en temps réel des données obtenues grâce à l’amélioration de : Performance Echelle Efficacité
      • Accelérateurs – pour analyses en temps réel
      • Puces Multi-thread – pour des operations en parallèle
      • Modularité – ajuster dynamiquement et maintenir la performance lors des pics de demande
      • Stockage Scale-out – fournir un référentiel pour archiver et extraire d’énormes quantités de données
      • Gestion de l’Energie – enable new levels of energy optimization
      • Virtualisation avancée – créer une vue unifiée pour une allocation et le déplacement intelligent des workloads
      • Ensembles et Clouds – gérer un pool de ressources comme un système unique
    42. L’innovation à tous les niveaux des Systèmes
      • Améliore la consolidation/intégration des workloads émergents
      Systèmes Hybrides
      • Améliore l’efficacité du centre informatique
      Clouds/Nuages Computational Lithography
      • Augmentation de la densité CMOS
      Intégration 3D
      • Révolutionne le packaging des processeurs
      Processeurs Multi-core
      • Changement du design des systèmes
      10G Ethernet
      • Pour la convergence des réseaux
      Flash
      • Améliore la performance des systèmes
      • Pour une meilleure utilisation des ressources
      Administration des Systèmes
    43.  
    44. Construire une planète plus ingénieuse dans un monde complexe. Software
    45. “ Les données explosent et sont en silo” Une planète plus intelligente : penser et agir différemment pour rendre nos systèmes plus efficaces, plus productifs et plus réactifs. Nouvelle Intelligence Comment prendre l’avantage du volume d’informations disponibles en temps réel, de sources multiples, pour faire des choix plus intelligents ? Besoin de vision
    46. Travailler plus intelligemment Comment travailler plus intelligemment en redéfinissant les process, notre façon d’acheter de vivre et de travailler ? “ Les données explosent et sont en silo” “ Besoin de nouveaux business et process ” Besoin de travailler plus intelligemment Une planète plus intelligente : penser et agir différemment pour rendre nos systèmes plus efficaces, plus productifs et plus réactifs. Nouvelle Intelligence Comment prendre l’avantage du volume d’informations disponibles en temps réel, de sources multiples, pour faire des choix plus intelligents ? Besoin de vision
    47. Travailler plus intelligemment Développement durable et au-delà Comment travailler plus intelligemment en redéfinissant les process, notre façon d’acheter de vivre et de travailler ? “ Les données explosent et sont en silo” “ Besoin de nouveaux business et process ” “ Nos ressources sont limitées” Besoin de travailler plus intelligemment Besoin d’efficacité Comment gérons-nous plus efficacement en conservant la richesse de nos ressources énergétiques et de notre environnement ? Une planète plus intelligente : penser et agir différemment pour rendre nos systèmes plus efficaces, plus productifs et plus réactifs. Nouvelle Intelligence Comment prendre l’avantage du volume d’informations disponibles en temps réel, de sources multiples, pour faire des choix plus intelligents ? Besoin de vision
    48. Travailler plus intelligemment Développement durable et au-delà Comment travailler plus intelligemment en redéfinissant les process, notre façon d’acheter de vivre et de travailler ? “ Les données explosent et sont en silo” “ Besoin de nouveaux business et process ” “ Nos ressources sont limitées” Besoin de travailler plus intelligemment Besoin d’efficacité Infrastructures Dynamiques Comment créer une infrastructure intelligente qui va baisser les coûts, qui soit sécurisée et aussi dynamique et flexible que l’environnement économique actuel ? “ Mon infrastructure est rigide et coûteuse” Besoin de répondre rapidement Comment gérons-nous plus efficacement en conservant la richesse de nos ressources énergétiques et de notre environnement ? Une planète plus intelligente : penser et agir différemment pour rendre nos systèmes plus efficaces, plus productifs et plus réactifs. Nouvelle Intelligence Comment prendre l’avantage du volume d’informations disponibles en temps réel, de sources multiples, pour faire des choix plus intelligents ? Besoin de vision
    49. Pour réussir dans ce monde nouveau, nous devons travailler 4 domaines critiques Travailler plus intelligemment Développement durable et au-delà Nouvelle intelligence Infrastructures dynamiques
    50. Sources: IBM Finance, IBM Market Analysis, Company Reports, IDC Software Tracker Un Portefeuille de Solutions pour une « Planète plus Ingénieuse » 
    51. Le marché du Logiciel comprend 3 grandes parties… IBM Software Group se concentre sur les solutions logicielles d’Infrastructure
    52. People & Collaboration Social Software
    53. Collaboration Communication unifiée Portail IBM Software Group
    54. Composite application framework Interaction et collaboration (online or offline) IBM Lotus collaboration strategy Information Business process Mobile Browser Rich client Portal Portal Composite application and integration services Domino Mail, calendaring and collaborative applications Unified communications and collaboration services Sametime Collaborative document management and team services Quickr Social Software for Business Connections RSS/Atom Windows/Office eForms
    55. Messaging and collaborative applications
      • Client benefits:
      • Secure access to e-mail, calendar and collaborative applications
      • Remain productive even when disconnected
      • Seamless integration with collaborative applications and business document authoring tools
      • Server benefits:
      • Flexibility and choice in hardware platform, operating system, directory and client access
      • Supports Web services and open standards
      • High availability with advanced clustering and transaction logging
      Lotus Notes / Domino
    56. Lotus Documents, spreadsheets, presentations
      • Leverage full-function word processing, presentation and spreadsheet capabilities
      • Open attachments in context within the IBM Lotus Notes 8 client
      • Support Microsoft Office, Lotus SmartSuite and open-standard ODF file formats
      • Export content directly to Adobe Acrobat
      • Centrally provision, manage and update
      Lotus Notes: IBM Productivity Tools
    57. Unified Communications & Collaboration Platform
      • Virtually bringing together geographically dispersed individuals and teams
      • Enable faster, more informed decision making with Web conferences
      • Flexible communications with VoIP and video
      • Reduce travel time and costs
      • Seamlessly embed presence awareness and instant messaging into other applications, including Web pages and Microsoft Windows applications
      Lotus Sametime
    58. Lotus Sametime
    59. Roles-based portal
      • Improved operational efficiency by enabling self-management
      • Increased organizational productivity with improved user experience
      • Accelerated deployment of content, applications and processes
      • Reduced costs of IT administration and management
      • A rich front end to SOA, the flexible services-oriented architecture and a key IBM strategy
      WebSphere Portal
    60. Integrated collaborative capabilities in Portal Web-based portals Personal profiles Communities Bookmarks Instant messaging Blogs Activities
    61. Intelligent, easy-to-use, dynamic e-forms
      • Eliminate costly paper
      • Reduce forms processing time
      • Reduce human data entry errors
      • Simplify complex form approval processes
      • Reduce effort needed to meet regulations or compliances
      • Exchange form data in a structured, standardized format
      • Digitally sign content
      Workplace Forms
      • Rich collaborative content and team services integrated with entire IBM portfolio
      • Out-of-the-box templates (e.g. Innovation place) leveraging composite application support
      • The most complete set of connectors to desktop applications, extended via an open connector architecture for developers
      • Integration with Domino and JCR content stores, plans for FileNet P8 support, providing scalable end-to-end content mgt options
      Fastest way to share business content with your teams Lotus Quickr Shared Content Library Team Workspaces Workflow & project mgt Anywhere Anytime Wikis Team Blogs Business templates Quickr Repositories Quickr Services Quickr Connectors Domino IBM JCR FileNet * IBM CM * Other * - Requires separate purchase & supported after Lotus Quickr release 8.0
    63. Social Software For Business
      • Five new collaborative components that help business by…
        • Tapping into the latent expertise within an organization or community
        • Collaborating more effectively at larger scales, both internally and externally
      Personal profiles Communities Blogs Bookmarks Activities Lotus Connections
    64. Mobile and Unified Communications Sametime Portal Domino* Mobile Connect (*) complimented by a rich business partner ecosystem (e.g. RIM, Good Technology and Nokia) Mobile workers have greater flexibility to achieve productivity from a handheld device while providing the accessibility and responsiveness often found in the office place with the additional benefit of off-line support Lotus Expeditor 3 rd party email/PIM real-time Portals/portlets Data Mobile VPN Runtime platform
    65. Enterprise System Management
    66. Faciliter l’innovation grâce à IBM Service Management Visibilité : Visualisez votre Business Contrôle : G é rez votre Business Automation: Optimisez votre Business
    67. Solving the IT Infrastructure Challenge Processus répétitifs vous permettant automatiquement de détecter et d’agir sur un besoin de l’entreprise, cela en vue de délivrer un excellent service à vos clients, fournisseurs et employés 1. détecter 2. Isoler 3. Diagnostiquer 4. Agir / R é parer 5. Evaluer / Mesurer Valable tout au long du cycle de vie des Technologies de l’Information Conception –> D é veloppement –> Test –> D é ploiement –> Maintenance
    68. Applications Business Processes BSM Assets (IT and non IT) Asset Manager Monitoring Servers Storage DB Management Mail Single Management Console Omnibus Console de gestion centralisée Discovery ( découvre tous les éléments sur le réseau) Network Manager Service Level Management SLA Trouble Tickets Service Desk CCMDB Access Anywhere anytime Anyplace Events (vendor independent)
    69. Information Management Information Management
    70. Gérer la pertinence et le classement de l’Information AIIM & Accenture Surveys, 2007 47% des employés N’ont pas confiance en l’information fournie 42% des managers utilisent de mauvaises informations Au moins une fois/semaine 59% des managers N’ont pas les informations qu’ils devraient avoir
    71. Information On Demand IBM Provides End-to-End Capabilities Flexible Architecture for Leveraging Existing Investments Customer & Product Profitability Workforce Optimization Dynamic Supply Chain Multi-Channel Marketing Financial Risk Insight Business Optimization IBM InfoSphere Warehouse IBM InfoSphere MDM Server IBM Information Server IBM Cognos 8 BI IBM Cognos 8 Planning IBM Cognos TM1 DB2, IMS, Informix IBM Content Manager, IBM FileNet IBM Offerings Industry Models, Blueprints & Frameworks Other Information & Application Sources
    72. L’acquisition est étendue de la numérisation à la collecte et l’archivage de données FileNet Capture FileNet Capture Professional FileNet Capture ADR SAP Archiving CommonStore for SAP FileNet ACSAP Application & Data Archiving Numérisation Manage In Place Remote Policy Override IBM & Non-IBM ECM Repositories Reports, Images, etc Content Federation File Systems, SharePoint, Desktop, E-mail Archives, Messaging Systems … Content Collection Optim
      • Oracle eBusiness
      • PeopleSoft
      • JD Edwards
      • Siebel
      • Amdocs
      • Custom / Legacy
      Structured Data Archive Database XML XML XML Compressed Archives Extract Restore Production Database
    73. Collecte automatisée : IBM Content Collector
        • emails, documents, messageries instantanées, etc.
        • Capture automatique, Dédoublonnage, indexation
        • Classement automatisé
        • Lien avec les processus associés
      ECM Lotus Notes MS Outlook
    74. Business Intelligence is Top of Mind Gartner: 2008 CIO Agenda Gartner EXP “Gartner: Making the Difference - The 2008 CIO Agenda”, Mark P. McDonald Tina Nunno Dave Aron, January 2008
    75. Key Drivers for Growth in BI Leverage Information for Competitive Advantage
      • Faster decisions by more employees
      • Better decision making at every level in the organization
      • Coordinated decision making across the business
      Business Optimization
    76. Answering the question “How Are We Doing?”
      • Dashboards
        • Provides at-a-glance, high impact views of complex information
        • Helps quick focus on issues that need attention and action
        • Are highly visual and intuitive
        • Combines information across disparate sources
      • Scorecarding
        • Provides instant measurement relative to targets and benchmarks
        • Aligns decisions and tactics with strategic initiatives
        • Supports scorecarding methodologies
        • Ensures ownership and accountability
    77. Answering the question “Why?”
      • Reporting
        • Provides full breadth of report types
        • Delivers consistent information across all types of report output
        • Can be personalized and targeted
        • Enables collaboration across users, communities and with IT
        • Provides access via email, portal, MS-Office, search and mobile devices etc.
      • Analysis
        • Provides guided exploration across multiple dimensions of information
        • Performs complex analysis and scenario modeling easily and quickly
        • Gets to the “why” behind trends to reveal symptoms and causes
        • Moves from summary level to detail levels of information effortlessly
    78. Reach More User Communities Users receive information how, when and where it is needed At-a-glance view of operational and financial performance BUSINESS MANAGER FINANCIAL & BUSINESS ANALYST Fast access to relevant information to make better operational decisions Free to explore and analyze data from multiple sources Receive scheduled, personalized content and subscribe to most relevant to their role EMPLOYEES EXECUTIVE CUSTOMER & PARTNERS Secure access to information over the web with no training
    79. Process
    80. Changements et/ou amélioration des processus métiers impossibles a gérer Les mises en œuvre et améliorations des processus sont coûteuses et peu flexibles Par où commencer ???
    81. Business problems addressed by WebSphere
      • IT complexity
      • IT inflexibility
      • High cost of application maintenance
    82. WebSphere Application Server The Foundation of the WebSphere Software Platform Build and deploy re-usable application services quickly and easily Run services in a secure, scalable, highly available environment 1 2 3 4 5 The Industry's leading application server for building, running & managing business-critical application services Connect software assets and extend their reach Manage applications effortlessly Grow as needs evolve, re-using core skills and assets WAS Network Deployment WAS Community Edition WAS - Express WAS WAS for zOS
    83. The ESB decouples connectivity logic from application and process logic making I.T. more flexible Separation of concern = greater business flexibility Flexible “ Uncluttered” Business Process Logic “ Uncluttered” Well Defined Self-Contained Application / Service Logic Intelligent Connectivity Logic Connectivity Logic The Enterprise Service Bus Application/Service Logic
    84. There is a Smarter Way! Aligning Service Oriented Approaches Foundational Extend End-to-End Transform Adapt Dynamically A set of guiding principles to extend business value of deployment
    85. Systems Development
    86. Model the Business Define Requirements Analyze & Design Implement Test Deploy Manage Optimize Cycle de vie du développement orienté business Executive Application Support Architect Project Manager Tester Deployment Manager Developer Business Development Operations Manage change & assets Prioritize Plan Manage Measure Optimize Iterate End User Operations Manager Analyst Govern
    87. Des acquisitions ciblées au service de la croissance Pour compléter et enrichir son portefeuille d‘intergiciels , IBM Software Group a racheté depuis 2003 plus de 50 entreprises éditrices de logiciels, certaines valant plusieurs milliards de dollars. Chaque acquisition correspond à une pièce importance du puzzle et nous permet d'évoluer encore et toujours sur des segments de marché innovants, à haute valeur ajoutée et en croissance, tels que la veille technologique (BI), l‘Information à la Demande et la gestion des identités.
      • La strategie d’acquisitions d’IBM
      • Conquérir de nouveaux marchés
      • Adresser de nouveaux clients
      • Accroitre son leadership sur le marché en rachetant les leaders par domaine
      • Améliorer l’offre technologique
      • Pour plus d’informations:
      • Français:
        • www.ibm.com/software/fr (Software c’est simple)
      • Anglais:
        • www.ibm.com/software
    90. Merci!!! Thank You!!!
    91. IBM Internet Security Systems Security Platform and Services IBM ISS South Africa
    92. IBM Security Solutions Designed and delivered to meet your needs…. IBM Threat Mitigation Services IBM Identity and Access Mgt Services IBM Data Security Services IBM Security Governance Services IBM Security Applications Services IBM Security Hardware and Software IBM Professional Security Services IBM Managed Security Services
    93. IBM Internet Security Systems Integrated Products
    94. Complementary technologies, comprehensive protection
      • Complementary technologies
        • IBM ISS Proventia™ prevents intrusions, attacks and compromises
        • PGP, Verdasys and Fidelis XPS™ prevents leakage of sensitive content
      • Comprehensive protection
        • Inbound and outbound security for enterprise networks
        • Asymmetrical depth of defense
      • Proventia Network MFS
      • M50, M30, M10
      • “ All-in-One” Protection Appliance
        • IDS/IPS
        • FW / VPN
        • AntiVirus (signature & behavioral)
        • AntiSpam
        • Web Filter
        • Spyware
      Proventia ADS Series – “ Anomaly/Behavioral” Protection and Network Visability Appliances Proventia Desktop “ All-in-One” Protection Agent - Firewall - Virus Prevention System - Intrusion Protection - VPN Enforcer - Buffer Overflow Protection Proventia Network IPS Preemptive Security for Enterprise Networks GX4002, GX4004, GX5008, GX5108 G400, G2000
      • Proventia Server
      • “ Multi-layered” Protection Agent
      • Windows
      • Linux
      • RealSecure Server Sensor
      • Windows
      • Solaris
      • AIX
      • HP-UX
      Integrated Products Offerings
    96. Business Challenges The Proventia Solution
      • Managing enterprise security risk
      • Demonstrating risk reduction and compliance
      • Optimizing protection against existing vulnerabilities
      • Automating the vulnerability scanning process
      • Managing the vulnerability remediation workflow
      • Improving efficiency and decreasing operating costs
      • Increase network uptime and bandwidth
      • Perform fast, accurate vulnerability scans
      • Free up resources by automating the scan process
      • Leverage your existing IT infrastructure
      • Monitor vulnerability status and maintain compliance
      • Combine with Proventia® Platform for “Scan and Block” capabilities
      #1 Network VA Vendor (2005) Uncompromising Protection for Every Layer of Your Network
    97. Enterprise Scanner Appliance Details ES750 ES1500 Desktop 1U Size 80 hosts/hour avg 290 hosts/hour avg Assessment speed 2,800 hosts/hour avg 3,000 hosts/hour avg Discovery speed 1 5 Scan ports Branch offices DMZs Auditors Large networks Deployment
    98. Business Challenges The Proventia Solution
    99. IBM Proventia Network IPS: Models
    100. Protocol Analysis Module (PAM) (System Protection & Data Awareness) Compound Document Inspection Decompression gzip, zip & rar XPU’s Security Content Updates
    101. IBM Proventia Network IPS: Network Availability
      • GX5xxx & GX6xxx Series bypass units:
        • No link status monitoring
        • Heartbeat sent from appliance to Bypass unit
        • Monitors USB power – 1 USB cable for all segments
        • Interfacemasters type “2296” with removable Bypass circuits
          • SX, Multi Mode, LC connectors
          • LX, Single Mode
          • TX (copper)
      • NetOptics bypass units:
        • Configurable heartbeat (min 1sec) and thus link status monitoring!
        • Link & traffic indication
        • External (dual) power supply
        • Needs configuration before using in production
    102. Proventia VX Network IPS
      • Proventia Virtual Network IPS
        • VMware image
        • Supports Vmware Server, ESX & ESXi and tentatively Citrix XenServer
        • Full-featured Proventia IPS Firmware
        • Additional upgrade path for RealSecure Network Sensor customers
        • Provides flexible deployment options such as running on ruggedized hardware
        • Supports datacenter virtualization
      Active Project: 1Q 2009
    103. Business Challenges The Proventia Solution Uncompromising Protection for Every Layer of Your Network IBM Proventia® Network Multi-Function Security
      • Protect your business from internet threats without jeopardizing bandwidth or availability
      • Secure your end users from spam, incompliant activity and other productivity drainers
      • Conserve your resources by eliminating the need for special security expertise
      • Complete protection against all types of Internet threats, with firewall, intrusion prevention, and Virus Prevention System
      • Spam effectiveness ~95%, define Web browsing policies, filter database of +90 Million URLs in 62 categories
      • “ Set and forget” security, automatically updated to protect against the next threat and tailored to needs of your small business or remote offices
    104. Proventia Network MFS Hybrid Threats TCP/IP (Network) OS Server Application User Application Contents processed by application Sniff / Session hijack Unauthorized connection SPAM / Porn site / Unnecessary site Virus Attack against security hole Worm Threats on Network IT-System Layer Just 1 Box!! VPN IPSec and SSL Firewall AVM IPS Contents filter / SPAM
      • Leading security intelligence
        • Protects over 7400 vulnerabilities out of the box
        • Based on one of the world’s largest content filtering database it includes URL filter list that contains 90 million URLs in 62 categories
        • Blocks viruses with more than 340,000 known virus signatures
        • Blocks unknown viruses using behavioral analysis
        • Filters 95 percent of spam
        • Provides multilayered spyware protection (IPS, behavioral AV protection and URL filtering)
      Introducing IBM Proventia ® Network Multi-Function Security (MFS) MX0804 MX1004 MX3006 MX4006 MX5008 MX5110
    106. Proventia Multifunction Performance Characteristics 247 Mbps 230 Mbps 170 Mbps 143 Mbps 50 Mbps 30 Mbps VPN Max Speed (AES 192) 150 Mbps Less than 3000 users 135 Mbps Less than 3000 users 120 Mbps Less than 1000 users 94 Mbps Less than 500 users 34 Mbps Less than 100 users 15 Mbps Less than 50 users
      • Firewall
      • 7400+ vulnerabilities blocked by IPS
      • Antivirus on all protocols
      • 95%+ of spam blocked
      • URL filtering
      566 Mbps Less than 3000 users 496 Mbps Less than 2000 users 360 Mbps Less than 1000 users 200 Mbps Less than 500 users 43 Mbps Less than 100 users 25 Mbps Less than 50 users
      • Firewall
      • 7400+ vulnerabilities blocked by IPS
      • Antivirus on Mail protocols
      • URL filtering
      800 Mbps Unlim. users 730 Mbps Unlim. users 450 Mbps Unlim. users 200 Mbps Unlim. users 100 Mbps Unlim. users 100 Mbps Unlim. users
      • Firewall
      • 7400+ vulnerabilities blocked by IPS
      1.8 Gbps Unlim. users 1.6 Gbps Unlim. users 600 Mbps Unlim. users 200 Mbps Unlim. users 100 Mbps Unlim. users 100 Mbps Unlim. users Firewall Only MX5110 MX5008 MX4006 MX3006 MX1004 MX0804
    107. IBM Proventia Network Mail Security System
      • Preemptively blocks attacks against the messaging infrastructure, allowing legitimate messaging traffic to pass through untouched
    108. IBM Proventia Network Mail Security: Features Granular Policy Control Specialized Analysis Modules – Credit Card / Social Security # Detector, Keyword Analysis Spam Control Sophos Genotype Intrusion Prevention System Traditional Antivirus Your messaging infrastructure needs preemptive protection and spam control. Proventia Filter Database Multi-level Message Analysis Preemptive Protection Spam Control Policy Enforcement
    109. IBM Proventia Server & Server Sensor
      • Host protection solution offering multilayered protection and compliance reporting through a single agent
      • Broadest OS support in the industry:
        • Windows
        • Linux
        • AIX
        • HP-UX
        • Solaris
      • Central management through Siteprotector
    110. IBM Proventia Desktop
      • Host protection solution offering multilayered protection through a single agent.
      • Platform support:
        • Windows XP
        • Windows Vista
      • Central management through Siteprotector
    111. IBM Endpoint Security Control (ESC) Endpoint Protection
      • What is IBM ESC Endpoint Protection?
      • Provides comprehensive coverage for endpoint security technologies across an organizations operating environment
      • Complete coverage through a single infrastructure, single unified console
      Endpoint Protection Common Challenges IBM Endpoint Protection Value
      • Lack of unified systems manageability across endpoint security products
      • Coverage gaps provide opportunities for exploit
      • Highly distributed enterprise environment
      • High TCO and support costs
      • Multiple, disparate agents consuming large amounts of resources
      • Uniform, complete coverage of desktop, server and mobile computers on-or-off network
      • Lower costs than separate, point solution tools
      • Eliminate anti-malware coverage gaps
      • Significant time-to-remediation and staff workload reductions
    112. IBM ESC Endpoint Protection - Philosophy
      • Most endpoint security companies have traditionally focused on the agent engine, not the management of the agent
      • Most enterprises worry more about the management of their endpoint security tools over best-of-breed capabilities
      • IBM ESC strips out the management infrastructure for existing agents and keeps the engine, which is wrapped in the IBM ESC management platform
      • Use the tools you want, switching is easy with IBM ESC
    113. Systems and Security Mgmt Convergence PC Configuration Lifecycle Management Single infrastructure Single agent Single unified console IBM ESC Unified Management Platform Anti Malware Endpoint Firewall Application Control DLP Host IPS Other… Asset Discovery SW Distribution Patch Mgmt License Mgmt Remote Desktop Other…
    114. IBM Proventia Management Siteprotector
      • Scalable management platform that helps you manage an enterprise mesh of technical security controls
      • Scales any enterprise size through its multi-tiered architecture
      • Available as software or appliance form-factor
    115. IBM Proventia Management Siteprotector: Features
    116. IBM Internet Security Systems 3 rd Party Products
    117. IBM’s Data Security Services leverage market-leading technology Encryption Content Inspection Database Monitoring Management Offering ID: 6948-83C Offering ID: 6948-83E Offering ID: 6948-83D Powered by Verdasys and Fidelis Enterprise Data Loss Prevention (Endpoint DLP + Network DLP) Powered by Fidelis Network Data Loss Prevention Enterprise Content Protection (ECP) Powered by Application Security Inc Database Vulnerability Management Powered by Tivoli Compliance Insight Manager Log Analysis Management Activity Compliance Monitoring & Reporting (ACMR) Powered by Verdasys Endpoint Data Loss Prevention Powered by PGP Endpoint Encryption Endpoint Data Protection (EDP)
    118. Data types, risk areas, and DLP approach
    119. Functional Overview Endpoint DLP What is the User Doing With It? What & Where is Sensitive Data? Discovery Desktops & Servers Local & Remote Scan & Real-time Classification Tagging Content Keyword Dictionary Regular Expression Similarity Context Server/Application DCTM Integration Devices Applications Networks Printers Recipients Where is the Data Going? Alert Admin Detection Warn User Awareness Prompt User Intent Encrypt Data Protection Block Action Prevention Mask Data Need to Know What Action is Appropriate? Files Move Print Burn Copy/Paste Upload Emails Attach Send Application Data View Delete Modify Policy Packs PCI PHI Customizable Research Personnel Finance Permanent Tag What is the Data’s Classification? Continuous Logging; Trend, Summary, Inventory & Forensic Reporting
    120. Fidelis XPS: Next Generation Network DLP
      • Prevention
        • Only product to prevent on all 65,535 ports
        • Only product available that prevents data leakage on direct-to-Internet traffic
        • Only solution to prevent out-of-band
        • Most comprehensive set of prevention options available
      • Profiling
        • Identifies sensitive content without data registration with low false positives and false negatives
      • Performance
        • Only solution able to analyze fully saturated gigabit speed networks without sampling
      • Partnership
        • Part of IBM Data Security Solutions (DSS) portfolio
        • Initial SiteProtector integration committed for Q109
    121. DLP Generation 2.0 : Comprehensive Prevention
    122. IBM Data Security Services for Endpoint Data Protection offers data encryption for client endpoints
      • Endpoint Data Protection – Endpoint Encryption leverages PGP Encryption Platform and integrated applications from PGP Corporation
      • IBM Data Security Services can design and implement complete encryption solutions for your clients
      © 2007 PGP Corporation
    123. The Global Solution DMZ Ethernet Switch MAINFRAME External Firewall IBM ISS Professional Security Services Proventia Network Mail Remote VPN user with Personal FW, Host-Based IPS, DLP & Encryption Corporate workstations with Personal FW, Host-Based IPS, DLP & Encryption Winxx Server Host FW / IPS DLP & Encryption UNIX Server Host FW / IPS DLP & Encryption Linux Host FW / IPS DLP & Encryption SiteProtector Mgmt Consoles Ethernet Switch Proventia Network IPS Gigabit HA Proventia Network IPS Proventia Network IPS Proventia Enterprise Scanner Proventia Web Filter Internal Proventia Network Multi-Function Security
    124. IBM Internet Security Systems Managed Security Services
    125. IBM Global Security Reach IBM ISS has the unmatched global and local expertise to deliver complete solutions – and manage the cost and complexity of security
    126. Virtual Security Operations Center (VSOC)
    127. Enablement Services: X-Force Threat Analysis Service
      • X-Force Threat Analysis Service
        • News
        • Vulnerabilities
        • Exploits
        • Worms/Virus
      • Breaking Security Intelligence Alerts
      • Configurable Alerting/Advisories
      • Daily Emails
      • Direct Feed from X-Force Research
        • 30,000+ Records
    128. IBM Internet Security Systems Professional Security Services
    129. IBM Security Innovation IBM has developed several comprehensive offerings & delivery capabilities across the framework Governance, Risk & Compliance Processes for managing Security & Privacy, and Risk & Compliance across the organization. Assessments & strategy to determine capabilities, gaps, next steps Data security Processes for data / back-up encryption, content security, as well as protecting the security of information about the business and its customers, employees and partners Threat Mitigation Processes for managing access and threats to networking capabilities, including wireless networks & Host, end user systems Identity & Access management Processes for provisioning and monitoring users, and granting or restricting their access to business assets or resources Governance Privacy Threat Mitigation Transaction and Data Integrity Identity & Access Management Application Security Personnel Security
    130. Payment Card Industry (PCI) Compliance Solution
      • IBM Internet Security Systems is PCI Services Market Leader
      • IBM is the only company to provide products & services for each of the 12 PCI requirements
      • IBM ISS is “Globally Certified” to perform PCI services
        • Qualified Security Assessor (QSA)
        • Approved Scanning Vendor (ASV)
        • Qualified Payment Application Security Company (QPASC)
        • Qualified Incident Response Company (QIRC)
      • IBM ISS Methodology – Assessing not Auditing
        • Performing a gap assessment upfront
        • Providing specific recommendations for becoming compliant
        • Working with client to help them achieve compliance
      • Security Expertise
        • Deep expertise performing security assessments
        • Understanding of vulnerabilities and attack methods
        • X-Force security intelligence
      • Incident Response
        • Can assist organizations with security incidents involving payment card data
        • Able to provide incident response planning to merchants and service providers in advance of a security incident
    131. Penetration Testing Methodology
      • The IBM Penetration Testing methodology includes:
      • Network Discovery and Reconnaissance
        • Extensive inspection of online hosts and services to identify issues or vulnerabilities that can lead to exploitation
      • Perimeter or Internal Attack
        • Exploitation of key vulnerabilities
      • Remote Exploitation
        • Attempt to further penetrate the network and reach systems containing valuable or confidential data
      • Findings and Analysis Deliverables
        • Detailed report including findings and recommendations for next steps
    132. Information Security Assessment
      • Comprehensive evaluation of an organization’s security posture
        • Based on ISO 17799 / 27001/2 security standard and industry best practices
        • Provides complete internal and external assessment of information security state
      • Provides a clear understanding of current information security risks
        • Identifies the potential impact of vulnerabilities
        • Raises internal awareness of information security risks
        • Enables more informed decision-making and identifies the gaps in organizational security controls, policies and processes
        • Provides a specific, actionable plan to improve overall security posture based on business needs
        • Helps to meet regulatory compliance requirements
      • Includes a thorough assessment of:
        • Information security policies
        • Procedures, controls and mechanisms
        • Physical security
        • Networks, servers, desktops and databases
      • Detailed deliverables
        • Prioritized, actionable remediation steps
        • Presented in a workshop format
    133. Emergency Response Services Emergency Response Services provide expert support and investigative resources during critical security incidents. IBM ISS’ enhanced offering will provide an optimized packaging structure delivering increased differentiation between service levels, and also the inclusion of malware analysis as an optional component of the offering. The Benefit: Allows organizations to effectively contain security incidents, identify points of entry, and seal off weak parts of the environment. Results in improved customer confidence, brand reputation, and reduction of intrusion impacts.
    134. Thank you! Questions?
    135. Maximise Business Performance and Value with Lotus Software France Loubier WW Channel Sales Executive Lotus Turnkey Solutions [email_address] Building Better Business Outcomes by Creating Cultures of Innovation Drew Birnbaum Manager Lotus Technical Professionals [email_address]
    136. Agenda
      • Update on Lotus
      • Lotus Foundations
        • Market
        • Offering
        • Differentiation
        • Customer set
        • References
      • LotusLive
    137. Agenda
      • Update on Lotus
      • Lotus Foundations
        • Market
        • Offering
        • Differentiation
        • Customer set
        • References
      • LotusLive
    138. Building on a strong business foundation The State of the IBM Lotus Portfolio * – According to Gartner DataQuest ** - http://www.reuters.com/article/pressRelease/idUS138682+15-Jan-2009+MW20090115
      • Strong, consitent overall growth
      • Notes/Domino growing faster than market
      • UCC and Social Software 2-4x market - (Lotus Connections - fastest growing software product in Lotus history)
      • WebSphere Portal #1 for 7 years *
      • New delivery models
      • New acquisition - IBM Lotus Foundations
      • More Than Half of Fortune Global 100 Now Use Lotus Notes/Domino
      • 40% WW email market share**
      • 20M+ Sametime customers
      • 30% of new customers are MS Outlook/Exchange users
      • LotusLive defines the inter-company collaboration platform for thousands of companies .
      • Lotus provides extensibility and flexibility for collaboration across all delivery models
      • Extensibility and value add
      • Channel partnerships (over 10,000 and growing)
      • Industry standards organizations
      • Extensive partnerships with market leaders in mobility and business applications
      Expanding Growing Innovating Partnering
    139. Lotus Symphony: Creating and editing content Free and Innovative
      • Documents
      • Presentations
      • Spreadsheets
    140. IBM Collaboration Portfolio Hosted On-Premise SaaS Appliance Unified Comms and Collaboration Portals and Mashups Messaging and Collaboration Social Software
    141. Lotusphere 2008 Announcements – IBM Acquisition of Net Integrations “ IBM’s Server Appliance Will Change The Market For Small Business Computing” IBM is committed to make its world-class expertise accessible to smaller business – affordably, and with ease
    142. Today’s Small Business Environment IT complexity makes it difficult to focus on business Little or no in-house IT expertise – only 6.5% have at least 1 full time dedicated resource Limited budget Insufficient protection of valuable business information Small Business Requirements Challenges Designed to accommodate growth quick integration and rapid deployment of applications easy to install, easy to maintain, affordable solutions alternatives to the current market solutions All in one appliance solutions Server What they Require – (1) Simplicity (-2) Functionality (3) Value
    143. Agenda
      • Update on Lotus
      • Lotus Foundations
        • Market
        • Offering
        • Differentiation
        • Customer set
        • References
      • LotusLive
    144. Lotus Foundations Start Lotus Foundations Start is an on-site software appliance and complete solution for businesses with 5-500 employees that have limited or no in-house technical resources. It leverages self-managing and self-healing capabilities that minimize the need for human intervention.
      • . ….. An IT Department in a BOX!!!!
      What is it?
    145. Lotus Foundations- Start 1.1
      • Complete IT environment for 5-500 employees
      • Leverages IBM and 3rd party technology to provide a complete small business platform
      • No on-site IT required
      • Deploys < 30 minutes
      • Self-configuring, self-managing, self-healing
      • No monitor, no DVD, no keyboard
      • OS on a chip
      • Remotely managed
      • Designed to accommodate growth
      • Delivered via IBM Business Partners
      LCD Panel Back up Cartridge
    146. Lotus Foundations Start is a complete first server – an out-of-the-box solution for every small business  Email, web and collaboration  Choice of email clients: Notes, Webmail and support for MS Outlook  Office tools: spreadsheets, presentations, documents  Network infrastructure  File management  Firewall, VPN, secure remote access  Incremental & Priority Backups, Disaster Recovery  AntiVirus and AntiSpam  Complete operating system
    147. Lotus Foundations- Start 1.1
      • A Platform To Support Business Applications
      • Lotus Domino and Native Linux
        • Lotus Foundations ISV Developer Toolkit
          • Quickly and easily package and deploy Domino applications into Lotus Foundations
          • Wizard based flow gathers BP solution into a deployable, one-click install package
        • Suse Linux Enterprise Server 10.1 Support
      • Support for Microsoft Windows applications
          • Provides benefit of a stable Linux-based system while enjoying the ability to support Microsoft Windows-based applications
          • Windows-based applications run within a VMware® container
          • Business can still access its OS, VPN and server during a Windows outage without rebooting Lotus Foundations
          • Eliminates need to go on-site to diagnose Windows system crashes or blue screens
      • Balances performance, affordability and ease of use
      • Includes core Foundations software to enable easy disaster recovery
        • Operating system on flash-based memory – can boot, connect to network, set up firewall, VPN and other features in unlikely case of a hard drive failure (less than 100MB)
        • A fully enclosed hot swap backup drive to fully enable all of the features of the Foundations Intelligent Disk Backup (iDB) system (up to 1TB)
        • Up to 4 main drives (up to 500GB each)
        • Easy to use LCD control panel allows you to configure, set and manage the network without a monitor or keyboard
        • With a touch of the button on the control panel, the appliance can backup and recover and restore your data and core system functions automatically
      Lotus Foundation Appliance OS on a Chip Backup Cartridge LCD Display
    149. Lotus Foundations Branch Office
      • Email and collaboration platform
        • Integrates into existing Domino infrastructure
        • Administered from Head Office using familiar Domino administration tools
        • Supports both Notes and POP/IMAP email clients
      • Remote Access
      • Lotus Symphony office productivity tools
      • File management
      • Directory services
      • Firewall
      • Backup and recovery
      • File system Anti-virus
      • Platform for Domino, Linux, WIN Apps.
    150. Domino Branch Office Support
      • Support deployments of Lotus Foundations Start as branch office solution for organizations with existing Lotus Domino infrastructure at head office
      • Deploy Lotus Foundations in branch office but manage Lotus Foundations domino server as a node on the enterprise server
        • Domino systems and user administration for Lotus Foundations done from Domino enterprise server
        • Limit up to 500 users at branch office
        • No Domino clustering permitted
        • Lotus Foundations Branch office “users” require a Notes Client; previously licensed or buy a license
    151. Lotus Foundations Reach – Enabling small business to Find, Reach and Collaborate
      • Provides all-in-one integrated communications and collaboration solution making secured enterprise class instant messaging, VoIP and video chats capabilities (among many more) available to small business customers
      • Leverages technology from the IBM award-winning and market-leading platform for unified communications and collaboration, IBM Sametime
      • Automatic installation and configuration from a single interface dramatically simplifies process and cost of deploying unified communications and collaboration to smaller businesses that often have limited IT resources and skills.
      • Provides a single client to connect all unified communications capabilities that small businesses need – email/instant messaging/phone calls/web conferencing
      • Lotus Foundations Start + Lotus Foundations Reach provides integrated, all-in-one small business server which enables customers to do e-mail, create and share documents, use business applications, centrally manage files, store and secure business data, control access to information, connect offices and employees.
      • Enables and promotes business partner solutions that offer flexibility and choice for customers, and helps our channel partners bring enterprise value solutions to smaller businesses.
      • Based on Lotus Sametime Standard - capabilities include:
        • Enterprise instant messaging and presence
        • Rich text, time stamps, spell check and emoticons
        • Multi-way chat
        • Mobile access
        • Built-in VoIP and point-to-point video
        • Out-of-the-box integration with IBM Lotus Notes
        • Optional file transfer
        • Integrated chat histories
        • Location awareness
        • Contact list with type-ahead and search
        • Contact Business cards
        • Integration with supported audio, video, and telephony systems
        • Web conferencing * avail later 2009
      Lotus Foundations Reach – Enabling small business to Find, Reach and Collaborate
    153. How Foundations Offerings compare to Microsoft SBS
    154. Integrated vs. Layered Approach Operating system Back-up Administration D/R Email, File Operating system Email, File storage 3 rd party security 3 rd party back-up MS - SBS
    155. Benefits
      • IBM solution for a fast growing market
        • Total IT solution delivered via a simple appliance
        • Remote management capabilities (BP can access your server from any location)
        • Low up-front costs (acquisition)
        • Low touch, simple solution
        • Non-complex, and autonomic (server will repair itself without human intervention)
        • Reliable and security-rich (no need for frequent rebooting)
        • Lotus Foundations compatible with Microsoft servers
        • Client software available on multiple platforms (Windows, Linux, Apple, ...) and multiple interfaces (Notes, Outlook, Webmail)
        • Full backup and recovery solution
    156. M/A Design Group focuses on design while the IBM Lotus Foundations Start software appliance automates system backup (interior design firm) Large AutoCAD files are e-mailed and updated more easily in a security-rich environment “ With the IBM Foundations Start software appliance, we shortened our system recovery time, cut the time our designers have to wait on AutoCAD files by two-thirds and now we don’t hope our clients receive our files—we know they do.” — Murrie Alcorn, owner, M/A Design Group
      • Solution components:
      • IBM Lotus Foundations Start (formerly Nitix Blue) software appliance
      • IBM Lotus Notes and Domino
      LOC14058-USEN-00
      • Problem
        • Windows was slow and frequently crashed (15 – 20 sec. To open)
        • AutoCAD files were often lost
        • Email was unreliable
      • Costs – 20 hours to rebuild server, $150k of files lost
      • Solution – Lotus Foundations Start Server
        • Saved customer $800/month on services fee's
        • Files are backed up hourly and can be restored in minutes
        • Web based email is reliable and secure
        • Files are opened in 5 – 7 seconds
    157. Lotus Foundations Start Opportunities
      • Back-up & disaster recovery
        • An end user has recently experienced a disaster and loss of Data. They are now searching for a back-up solution that is cost effective and easy to use, they are also seeking a solution to connect their remote offices.
        • Recommending back-up, and remote connections
      • Security for a Microsoft network
        • An end user has recently been inundated by a wave of viruses, network intruders and his looking for a security solution for their network.
        • Recommending security & back-up
      • Turn key network solution
        • An end user has decided to upgrade their current network infrastructure from a peer to peer network, to a client server environment. The end user requires file & print services, email, web site, and back-up has to be addressed.
        • Recommending complete network infrastructure
      • Mail server with contact & calendar sharing
        • An end user has several different department looking to share information like scheduling for meeting rooms, sharing contact lists and current assigned tasks.
        • Recommending Domino collaborations services
    158. Présentation des appareils logiciels Tivoli Foundations Conception fonctionnelle adaptée aux organisations de taille moyenne en expansion
      • Des produits de gestion des services IBM qui se caractérisent par :
      • Une conception et un prix qui conviennent aux organisations de taille moyenne afin de leur permettre d'offrir un service de plus grande qualité à un coût moindre
      • Un logiciel entièrement intégré d'installation facile et rapide avec un minimum d'interaction humaine et de personnel de TI pour l'installation et la maintenance
      • La plateforme Lotus Foundations qui assure des fonctionnalités évoluées de reprise après sinistre, une protection passive et une sauvegarde automatique sur disque
      Tivoli Foundations Application Manager Tivoli Foundations Service Manager Surveillance, alerte et rapport sur le rendement et la disponibilité de l'infrastructure TI Fonctionnalités de bureau de service de base pour gérer les incidents et les problèmes
    159. Gérer le rendement et la disponibilité afin d'augmenter l'efficacité
      • Un « contrôle des applications pour les entreprises de taille moyenne » qui est opérationnel en quelques minutes!
      • Contrôle clé en main du rendement et de la disponibilité
      • Contrôle sans agent pour un contrôle simple et rapide du serveur et du réseau
      • Découverte des serveurs et des réseaux
      • Systèmes d'exploitation, serveurs de courriel, bases de données, serveurs virtuels et éléments de réseau
      • Rapports intuitifs pour le rendement historique et en temps réel
      • Résolution automatique des problèmes
      • Pratiques exemplaires prêtes à l'emploi!
      • Intégration avec l'appareil Service Manager - opérationnel en moins d'une heure!
      IBM Tivoli Foundations Application Manager
    160. Gestion des applications pour les PME
      • Découverte et visibilité centralisée dans les ressources TI
      • Alertes et rapports sur les événements afin de diagnostiquer et résoudre les problèmes de manière efficace
      • Vues en temps réel et historiques afin d'optimiser les ressources et réduire les coûts des TI
      • Fonctionnalités de surveillance complètes livrées dans une solution très consommable : Interface simple, facile à installer, avec un seul fournisseur pour l'ensemble de la solution.
      Besoins
      • La visibilité médiocre de l'environnement TI fait en sorte que les problèmes éventuels ne sont pas détectés
      • Le contrôle manuel des systèmes prend beaucoup de temps et est sujet aux erreurs
      • Une surveillance et un contrôle inefficaces compromettent la prestation des services
      • La configuration et l'intégration sont des gruge-temps coûteux
      • Savoir si/quand je dois acheter du nouveau matériel
      Problème
    161. Optimiser et automatiser vos processus opérationnels
      • Un « bureau de service pour les entreprises de taille moyenne » qui est opérationnel en quelques minutes.
      • Gestion clé en main des demandes de service, des incidents et des problèmes
      • Demandes de service pour toutes les demandes des utilisateurs finals : interruption ou réparation et nouvelles commandes
      • Flux de travaux exemplaires - flux de travaux de PME prêts à l'emploi pour une expérience optimale
      • Interface unique pour la prise en charge de la gestion des demandes de service, des problèmes et des incidents
      • Établit les liens entre les changements dans les éléments d'actif et les incidents
      • Base de connaissances « libre-service » offerte pour la résolution optimisée des problèmes
      • Outils de diagnostic distants, rapports intuitifs. S'étend au-delà des services de TI.
      • Intégration avec l'appareil Application Manager - opérationnel en moins d'une heure!
      IBM Tivoli Foundations Service Manager
    162. Bureau de service dans les entreprises de taille moyenne
      • La gestion manuelle des incidents et des problèmes de service compromet la résolution des problèmes – elle est dévoreuse de temps et sujette aux erreurs
      • Le suivi et les rapports inefficaces compromettent la conformité et la capacité à livrer des services efficaces aux clients
      • L'équipement défectueux fait perdre trop de temps et d'argent à mon entreprise pour la résolution des problèmes
      Problème Besoin
      • Un seul point de contact pour automatiser et générer des rapports sur les incidents et la gestion des problèmes.
      • Fonctions rationalisées de bureau de service qui assurent la priorisation des problèmes, leur acheminement aux paliers supérieurs et leur résolution rapide
      • Solution rentable qui n'exige pas une grande participation du personnel des TI
    163. Agenda
      • Update on Lotus
      • Lotus Foundations
        • Market
        • Offering
        • Differentiation
        • Customer set
        • References
      • LotusLive
    164. Lotus helps People Build Better Outcomes
      • Workforce flexibility
        • Enabling employee mobility
      • Leveraging expertise
        • Finding and connecting
      • Streamlining decision making
        • Coordinating activities
      • Communicating with employees as individuals
        • Aggregation and personalization of content
      • The right in formation at the right time.., in context
        • Tailored applications for niche audiences
      • Magnifying the value of content
        • Capturing and repackaging content
      Connect Collaborate Innovate
        • France Loubier – france@ca.ibm.com
    165. Lotus Foundations Start IBM - Une plateforme de services France Loubier - [email_address] WW Channel Sales Executive – Lotus Turnkey Solutions
    166. Annonces Lotusphere 2008 – IBM acquiert Net Integrations «Le serveur léger d'IBM révolutionnera le marché de l'informatique de petite entreprise» IBM est résolue à rendre son savoir-faire de classe mondiale abordable et facile d'accès pour les entreprises les plus modestes
    167. Environnement de la petite entreprise moderne En raison de la complexité de la TI, il est difficile de se concentrer sur les affaires Compétence TI sur place inexistantes ou modestes – 6.5 % seulement ont au moins une ressource TI spécialisée Budget limité Protection insuffisante des précieuses informations commerciales Ce qu'il leur faut Défis Conception axée sur la croissance Intégration et déploiement rapides d'applications Solutions abordables et faciles à installer et à maintenir Solutions de rechange aux solutions actuelles du marché Solutions de serveur léger tout-en-un Server Leurs besoins – (1) Simplicité (-2) Fonctionnalités (3) Valeur
    168. Lotus Foundations- Start 1.1
      • Environnement TI complet pour 5 à 500 employés
      • Plateforme intégrale tirant parti de la technologie d'IBM et de tiers
      • pour mettre en oeuvre un environnement complet pour petites entreprises
      • Aucun service TI sur place nécessaire
      • Déploiement en moins de 30 minutes
      • Autoconfiguration, autogestion et auto-dépannage
      • Sans écran, lecteur DVD ni clavier
      • Système d'exploitation sur puce
      • Géré à distance
      • Conception axée sur la croissance
      • Prestation assurée par des partenaires commerciaux IBM
      Écran LCD Cartouche de sauvegarde
    169. Lotus Foundations Start est un serveur initial complet, une solution prête à l'emploi pour toute petite entreprise
      •  Courrier électronique, Web et collaboration
      • Choix de clients de courrier électronique : Notes, courriel Web et compatibilité avec MS Outlook
      • Outils bureautiques : feuilles de calcul, présentations et documents
      • Infrastructure réseau
      • Gestion de fichiers
      • Pare-feu, RPV, accès à distance sécurisé
      • Sauvegardes incrémentielles et prioritaires, relève
      • Antivirus et antipourriel
      • Système d'exploitation complet
    170. Lotus Foundations- Start 1.1
      • Plateforme pour applications commerciales
      • Lotus Domino et Linux en mode natif
        • Trousse de fournisseur indépendant de logiciels Lotus Foundations
        • Assemblage et déploiement rapides et aisés d'applications Domino dans Lotus Foundations
          • Flux à base d'assistant regroupant la solution de partenaire commercial dans un ensemble installable d'un seul clic
        • Compatibilité avec Suse Linux Enterprise Server 10.1
      • Compatibilité avec les applications Microsoft Windows applications
          • Offre à la fois un système Linux stable et la possibilité d'exploiter des applications Microsoft Windows
          • Les applications Windows tournent dans un conteneur Vmware(MD)
          • L'entreprise conserve l'accès au système d'exploitation, au RPV et au serveur durant une panne de Windows, et ce, sans avoir à redémarrer Lotus Foundations
          • Élimine la nécessité de se rendre sur place pour diagnostiquer des plantages système Windows et des écrans bleus
    171. Lotus Foundations Branch Office
      • Plateforme de courriel et de collaboration
        • S'intègre à l'infrastructure Domino en place
        • Administration à partir du siège social à l'aide d'outils d'administration Domino familiers
        • Compatible à la fois avec des clients de courrier électronique Notes et POP/IMAP
      • Accès à distance Lotus Symphony office productivity tools
      • Outils de productivité bureautique Lotus Symphony
      • Services d'annuaire
      • Coupe-feu
      • Sauvegarde et restauration
      • Antivirus sur système de fichiers
      • Plateforme pour applications Domino, Linux et Windows.
      • Fondé sur Lotus Sametime Standard - Quelques-unes des fonctionnalités :
        • Messagerie instantanée d'entreprise et téléprésence
        • Texte enrichi, horodatage, correction orthographique et frimousses
        • Clavardage multivoie
        • Accès mobile
        • Fonctions intégrées de voix sur IP et de vidéo point à point
        • Prêt pour l'intégration avec IBM Lotus Notes
        • Transfert de fichiers en option
        • Historique de clavardage intégré
        • Détection d'emplacement
        • Liste de personnes-ressources avec frappe anticipée et recherche
        • Cartes de visite de personnes-ressources
        • Intégration avec des systèmes audio, vidéo et de téléphonie compatibles
        • Cyberconférence* (plus tard en 2009)
      Lotus Foundations Reach – Lotus Foundations Reach – Localisation de personnes et collaboration pour la petite entreprise
    173. Comparaison entre les offres Foundations et Microsoft SBS
    174. Approche intégrée VS par couches Système d'exploitation Sauve-garde Administration Relève Courriel, fichiers Système d'exploitation Courriel,stockage de fichiers Sécurité par un tiers Sauvegarde par un tiers MS - SBS
    175. Avantages
      • Solution IBM pour un marché en croissance rapide
        • Solution IBM pour un marché en croissance rapide
        • Solution TI intégrale livrée à l'aide d'un simple appareil
        • Fonctions de gestion à distance (le partenaire commercial peut accéder à votre serveur à partir de n'importe quel point)
        • Coûts initiaux modiques (acquisition)
        • Solution simple et familière
        • Non complexe et autonome (autodépannage du serveur sans intervention humaine)
        • Fiable et très sécurisé (redémarrages fréquents inutiles)
        • Lotus Foundations est compatible avec les serveurs Microsoft
        • Logiciel client offert sur plusieurs plateformes (Windows, Linux,Apple, etc.) et plusieurs interfaces (Notes, Outlook, courrier Web)
        • Solution intégrale de sauvegarde et de récupération
    176. Occasions d'affaires avec Lotus Foundations Start
      • Sauvegarde et relève
        • Un utilisateur a été récemment frappé par un désastre et perdu des données. L'entreprise cherche maintenant une solution de sauvegarde rentable et conviviale. Elle cherche aussi une solution de liaison des bureaux distants.
        • Recommandez le produit pour la sauvegarde et les connexions à distance
      • Sécurité pour un réseau Microsoft
        • Un utilisateur a récemment été frappé par une vague de virus et d'intrusions réseau. L'entreprise cherche une solution de sécurité pour son réseau.
        • Recommandez le produit pour la sécurité et la sauvegarde
      • Solution réseau clés en mains
        • Un utilisateur final a décidé de mettre à niveau l'infrastructure réseau actuelle pour passer d'un réseau d'égal à égal à un environnement client-serveur. Il a besoin de services de fichiers et d'impression, de courriel, de site Web et de sauvegarde.
        • Recommandez le produit pour une infrastructure réseau intégrale
      • Serveur de courrier avec partage de coordonnées et d'agenda
        • Un utilisateur cherche, pour divers services, une solution de partage d'information tels que la gestion de plan de travail pour salles de réunion, le partage de listes de personnes-ressources et de tâches attribuées.
        • Recommandez les services de collaboration Domino
    177. « La revente et le travail lié aux transactions existent toujours, mais la réussite dans ce domaine nécessite une efficacité sans faille. Face au défi substantiel que représente la modernisation d’une entreprise reposant sur des produits à faible marge de profit, de nombreux partenaires intermédiaires n’ont d’autres choix que d’adopter un modèle axé sur les services d’abord plutôt que la revente de produits. » Next Level, une division d’Everything Channel (CMP) « L’ajout de services à l’offre du partenaire intermédiaire ne fait pas qu’ajouter des services en vue d’accroître la marge, mais provoque quelque chose d’inattendu : le partenaire devient un pivot essentiel de la solution client. Les RVA ne se contentent plus de vendre des produits, mais les installent et les intègrent à d’autres produits. Au fur et à mesure qu’ils acquièrent de la maturité, ces RVA se déplacent en amont de la chaîne alimentaire afin de gérer et de contrôler à distance – ce qui leur permet d’anticiper les besoins des clients en matière de TI et de les conseiller à ce propos. Cette transformation a cours aujourd’hui et atteindra l’extrême limite du spectre, là où le partenaire intermédiaire devient la cheville ouvrière des solutions offertes au client, laissant le fournisseur faire son travail de fournisseur. » Janet Waxman, IDC, Sept. 2008 Les services gérés fournissent de vastes quantités d’informations sur les activités et les besoins des utilisateurs en matière de TI. Les fournisseurs de services gérés peuvent utiliser ces informations pour prévoir les besoins des clients – p. ex. accroître la bande passante, remplacer un serveur avant une défaillance, recommander des applications ou des services à valeur ajoutée – afin d’améliorer le fonctionnement de leur entreprise. De nombreux fournisseurs estiment que l’utilisation de ces informations est une excellente façon d’accroître les ventes chez les clients établis . Eweek, MSPs - It’s all about the Business Model, 24 sept. 08
    178. Que sont les services gérés?
      • Ce que cela signifie véritablement
        • Les services gérés sont continus.
        • Essentiellement, les services gérés consistent pour le client à impartir un processus de gestion TI.
        • Les services gérés sont mesurés à l’aide de contrats de niveau de service, et non par le temps qu’on y consacre.
        • En grande partie, les services gérés sont prévus à l’avance et proactifs. Au contraire du modèle « bris-réparation », qui visent à prévenir les défaillances.
        • Les services gérés sont facturés mensuellement à un taux évolutif, fondé sur le nombre d’unités gérées.
        • Les services gérés permettent d’accroître la capacité à vendre proactivement du matériel et des logiciels .
      « Les services gérés sont des services récurrents offerts sur place ou à distance sur une base contractuelle. » Source : IPED, “Sell-to” Managed Services Project , octobre 2007
    179. (+13%) (+4%) (-4%) (+14%) (+6%) (+8%) Source : IPED, mars 2007 16% 32% 35% 36% 43% 44% 44% 58% (+5%) (+5%)
    180. Accroître votre revenu
      • Créez un flux de rentrées net et récurrent  au moyen des clients existants et nouveaux (2 000 $ par mois et 156 000 $ par année).
      • Différentier votre entreprise.
      • Excellente occasion de ventre croisée de produits dans un modèle de services  grâce aux informations obtenues à propos des besoins et des activités TI de vos utilisateurs.
      Source : Étude IDC sur la rentabilité des partenaires, 2007
    181. Conseils sur la vente de services d'hebergements
      • Établissez des priorités relativement à votre « moteur de vente »  impact direct sur vos résultats.
        • Ressources de vente internes et externes
      • Apprenez à vendre des services gérés  ce n’est pas la même chose que de vendre du matériel et des logiciels.
        • Découvrez quels sont les risques et les problèmes des clients  sachez ce qui pique leur intérêt.
        • Gardez votre offre simple  que comprend-elle et quels sont les coûts?
        • Mettez l’accent sur les résultats globaux de votre solution  et non sur ses caractéristiques et ses fonctions.
        • Dans les PME, insistez sur la valeur des services gérés car les dirigeants ne comprennent pas les TI.
        • La décision d’acheter des services gérés est prise par les cadres supérieurs/spécialistes commerciaux  en vous adressant au service des TI, vous vous condamnez à vendre du matériel et des logiciels à marge réduite.
    182. Améliorez votre marge de profit
      • Le niveau de rentabilité des services gérés se situe entre 60 % et 70 %.
      • Les services gérés permettent de payer l’ensemble des coûts indirects et des salaires  les marges des produits deviennent des profits nets.
      • Les services gérés améliorent l’utilisation globale du personnel TI.
      Source : Étude IDC sur la rentabilité des partenaires, 2007
    183. Les services gérés les plus populaires actuellement offerts aux PME par les partenaires sont les services de gestion de réseau (31 %) et de reprise sur sinistre (27 %), mais les choses sont appelées à changer. *Les % correspondent à la proportion de partenaires offrant ces services gérés. Source : AMI Partners, US SMB Channel Partner Overview, 2007 « La plus grande attention accordée à la gestion des affaires au détriment de la technologie survient au moment où la définition des services gérés s’élargit à tout ce qui touche à la gestion de l’infrastructure et à la maintenance à distance, en passant par les logiciels sous forme de services et les services professionnels de niveau plus élevés. »   e week, 24 sept. 2008 Services vocaux 14 % Hébergement d’applications et services de prestation 20 % Gestion de réseau 31 % Stockage, sauvegarde et reprise sur sinistre 27 % Sécurité 21 % Gestion de bureaux électroniques 5 % Services gérés* Autres services gérés 2 %
    184. Exemple : revenus tirés des services gérés et du soutien
      • Exemples de services
      • Service haute priorité
      • Couverture de tous les problèmes Lotus Foundations
      • Remplacement du matériel avec achat optionnel d’une garantie
      • Gestion et contrôle du réseau et des serveurs
      • Réponse le même jour
      • Soutien à distance
      • Soutien d’applications
      • Système d’assistance en ligne sur présentation de dossiers d’incident
      • Assistance par courriel limitée pour tous les utilisateurs
      • Rapports d’état des TI et recommandations sur une base mensuelle
      • Plan de disponibilité du matériel par secours manuel
      • Gestion des fournisseurs de service Internet et du courriel
      • Gestion des sauvegardes
      • Gestion de réseau
      • Gestion des pare-feu
      • Gestion des réseaux privés virtuels
      • Reprise sur sinistre
      • Gestion de la sécurité**
      Utilisateurs Par serveur Foundations ($/mois) Par utilisateur Foundations ($/mois) Visites prévues De 5 à 25 De 120 $ à 150 $ De 15 $ à 30 $ Deux par année De 25 à 100 De 150 $ à 250 $ De 15 $ à 25 $ Une par trimestre De 100 à 500 De 250 $ à 350 $ De 10 $ à 20 $ Une par mois
    185. Quantification des revenus différentiels pouvant provenir des services gérés
      • Vos nouveaux revenus nets
        • 10 petits clients PME @ 135 $/serveur + 22,5 x 10 utilisateurs = 360 $/mois
          • 3 600 $ en revenus mensuels récurrents « nets et nouveaux »
          • 43 200 $ en revenus annuels récurrents « nets et nouveaux »
        • 10 clients PME moyens @ 200 $/serveur + 20 $ x 50 utilisateurs = 1 200 $/mois
          • 12 000 $ en revenus mensuels récurrents « nets et nouveaux »
          • 144 000 $ en revenus annuels récurrents « nets et nouveaux »
        • 10 grands clients PME @ 300 $/serveur + 15 $ x 100 utilisateurs = 1 800 $/mois
          • 18 000 $ en revenus mensuels récurrents « nets et nouveaux »
          • 216 000 $ en revenus annuels récurrents « nets et nouveaux »
      • Total pour 30 clients PME
        • 33 600 $ en revenus mensuels récurrents « nets et nouveaux »
        • 403 200 $ en revenus annuels récurrents « nets et nouveaux »
      Vous pouvez facturer des frais supplémentaires sur les dispositifs contrôlés et soutenus.
    186. Valeur immédiate conférée à vos clients par Foundations
      • Surveillance et alerte 24 h sur 24, 7 jours sur 7
      • Surveillance – sauvegardes et sécurité
      • Surveillance des serveurs
        • Utilisation des unités centrales
        • Bande passante (carte réseau – trafic Ethernet)
        • Lien PPP
        • Utilisation/chargement des disques / espace utilisé
        • État du matériel
      • Surveillance des sites Web
      • Maintenance préventive automatique
      • Mise à jour logicielle sur pression d’un bouton
      • Examen trimestriel des affaires
    187. Dispositif Lotus Foundations Start – une plateforme de services
      • Revenus récurrents « nets et nouveaux »
      • Accroissement des profits
      • Accroissement des ventes traditionnelles
      • Accroissement du taux de vente de produits connexes
      • Lotus Foundations est une solution assurément gagnante en termes de rentabilité parce que la gestion et le soutien des serveurs ne requièrent que peu de travail.
    188. Voici Tivoli Foundations Software Appliances Solution fonctionnellement conçue pour la croissance des moyennes entreprises
      • Offres de gestion de services IBM :
      • conçues et tarifées pour les moyennes entreprises afin de leur permettre d’offrir un service de meilleure qualité à des coûts réduits;
      • dotées de logiciels totalement intégrés , caractérisés par une installation et une configuration rapides et faciles, et ne nécessitant qu’une intervention humaine et un effectif minimaux pour la mise en route et la maintenance;
      • fondées sur la plateforme Lotus Foundations , qui procure des fonctions évoluées de reprise sur sinistre, une protection « sans intervention » et une sauvegarde sur disque automatique.
      Tivoli Foundations Application Manager Tivoli Foundations Service Manager Contrôle, alerte et rapports relatifs aux performances et à la disponibilité de l’infrastructure TI. Fonctions de centre de services de base pour la gestion des incidents et des problèmes.
    189. Gestion des performances et de la disponibilité en vue d’améliorer l’efficacité Tivoli Foundations Application Manager IBM
      • Contrôle des applications pour moyennes entreprises – fonctionnelle en quelques minutes seulement!
      • Contrôle clés en main des performances et de la disponibilité
      • Contrôle sans agent, permettant une surveillance rapide et simple des serveurs et des réseaux
      • Découverte des serveurs et des réseaux
      • Systèmes d’exploitation, serveurs de courriel, bases de données, serveurs virtuels et éléments réseau
      • Rapports intuitifs sur les performances historiques et les performances en temps réel
      • Résolution de problème automatique.
      • Pratiques exemplaires prêtes à l’emploi
      • Intégration au dispositif de gestion de services – fonctionnelle en une heure!
    190. IBM Tivoli Foundations Service Manager Optimisation et automatisation de vos processus commerciaux
      • Centre de services pour moyennes entreprises – fonctionnel en quelques minutes
      • Gestion clés en main des demandes de service, des incidents et des problèmes.
      • Demandes de service pour tous les besoins des utilisateurs finals : bris, solutions et nouvelles commandes.
      • Meilleures pratiques : processus PME prêts à l’emploi permettant un fonctionnement optimisé.
      • Interface unique pour la gestion des demandes de service, des problèmes et des incidents.
      • Changements des liens dans les actifs en fonction des incidents.
      • Base de connaissances libre-service disponible aux fins de l’optimisation de la résolution de problèmes.
      • Outils de diagnostic à distance et rapports intuitifs – extension au-delà des services TI.
      • Intégration au dispositif de gestion d’applications – fonctionnelle en une heure!
    191. Marketing
    192. Outils de marketing disponibles pour Lotus Foundations
      • Marketing = tout ce que vous faites pour mettre vos produits et services entre les mains de clients potentiels.
        • Événements
        • Brochures
        • Références
        • Bannières
        • Campagne clés en main
        • Vidéos
      Tout le matériel de marketing et le matériel technique Lotus Foundations est disponible par l’entremise de PartnerWorld
    193. Comment les partenaires commerciaux trouvent des clients cibles
      • Engagement dans la communauté (p. ex., la Chambre de commerce locale)
      • Associations commerciales ou sectorielles
      • Publicité à l’échelle locale
      • Références et promotions
      • Expertise verticale
    194. Matériel Lotus Foundations connexe
      • Livre blanc – Traite des défis liés au soutien de petites entreprises et de la façon dont IBM et Lotus Foundations peuvent aider à cet effet.
      • Résumé technique à l’intention de l’utilisateur final
      • Résumé de la solution
      • Fiche technique
      • Fiche technique du serveur Foundations
      • Bannières
      • Dépliants:
        • Tous les publics
        • Utilisateurs finals
        • Partenaires commerciaux
    195. Run Your Campaigns Resources to help you generate quality leads De quoi s’agit-il? Un outil tout-en-un utilisé par les partenaires commerciaux pour créer du matériel de marketing à des fins d’efficacité dans les campagnes de génération de la demande Outil de conception de campagne (Campaign Designer)
      • Pourquoi vous en avez besoin
      • Pour créer des courriels, des cartes postales, des dépliants, des prêts-à-poster et des invitations irrésistibles, ET pour avoir accès à de l’aide utile à propos de la publicité (sous forme d’imprimés ou à télécharger).
      • Pour obtenir une solution peu coûteuse pour vos besoins en matière de génération de la demande.
      • Pour pouvoir utiliser des modèles créatifs exploitant la marque et les solutions IBM.
      • Pour tirer avantage d’envois massifs par courriel et de liens vers des imprimeurs dont les offres ont été négociées.
      • Pour pouvoir télécharger du matériel de marketing complémentaire.
      Exécution de vos campagnes Ressources vous aidant à générer des listes de clients potentiels
    196. Campagne Lotus Foundations clés en main Voyez notre vidéo sur l’outil Campaign Designer et découvrez la valeur offerte par une campagne clés en main. http://www.marketblox.com/bp/asset/get.aspx?AssetId=150699
    197. Vidéos
      • Démonstration donnant un aperçu de Lotus Foundations
      • Installation de Lotus Foundations Start
      • Introduction à Lotus Foundations Start
      • Exploration des fonctions du client Lotus Notes
      • Sauvegarde Lotus Foundations Start
      • Éliminer les soucis de vos logiciels
      • Tout ce que vous avez toujours voulu savoir sur Lotus Foundations
      • Avantage concurrentiel conféré par Lotus Foundations Start
      • Sauvegardez vos données à l’aide de Lotus Foundations Start
      Tous sont disponibles par l’entremise de PartnerWorld , eweek, YouTube; ou téléchargement à partir de download.boulder.ibm.com
    198. Publicize Your Success Publish Your Case Study* De quoi s’agit-il? IBM rédige et conçoit une brochure couleur pour vous et la publie sur ibm.com Pourquoi vous en avez besoin Pour exposer vos succès à vos clients ainsi qu’aux représentants et aux partenaires commerciaux IBM. Et vous pouvez créer un lien depuis votre site Web. . Sans frais! N’oubliez pas d’indiquer votre… référence client – Votre solution client apparaît dans la base de données mondiale des références client. www.ibm.com/partnerworld/references *Tous les partenaires Chevronné et Élite qui se qualifient pour les avantages optimisés par industrie peuvent se prévaloir de cette offre. Publicisez vos succès Publiez votre étude de cas*
    199. Ressources techniques et ressources d’optimisation
      • Beaucoup de matériel de vente, de vente technique et d’optimisation technique disponible – consultez les tableaux ci-après pour obtenir les liens, ou obtenez de l’information par l’entremise de :
        • PartnerWorld / VIC / DemoNet / etc.
      • Téléchargez la trousse IBM du développeur intelligent (Smart Business Developers' Kit).
        • http://www-10.lotus.com/ldd/lfndswiki.nsf/dx/11262008040249PMJCOSNV.htm?opendocument&comments
      • Diffusez votre solution ou votre offre de services dans le NOUVEAU catalogue de solutions commerciales Lotus (IBM Lotus Business Solutions Catalog).
      • Pour démarrez le processus, allez à cette adresse :
        • http://www.developer.ibm.com/isv/marketing/pwc.html
      • Rendez-vous à la rubrique « How to Begin » et cliquez sur le lien du catalogue :
        • http://www-304.ibm.com/jct09002c/isv/tech/validation/lotus/index.html
      Documents de référence et boîtes à outils
      • Base de connaissances sur le soutien technique
        • http://www-01.ibm.com/software/lotus/foundations/support/
      • Lotus Foundations Start – version d’essai de Partnerworld IBM
        • http://www-304.ibm.com/jct01005c/isv/welcome/softmall.html
      • Wiki Lotus Foundations IBM
        • http://www-10.lotus.com/ldd/lfndswiki.nsf
      • Création d’un environnement d’essai à l’aide de VMWare
        • https://www-304.ibm.com/jct09002c/partnerworld/wps/servlet/mem/contentHandler/Z448242P69896T76
      • Documentation Lotus Foundations
        • http://www.ibm.com/developerworks/lotus/documentation/foundations/
        • http://www-10.lotus.com/ldd/lfndswiki.nsf/dx/lotus-foundations-start-technical-content
      • Feuille de route de l’apprentissage Lotus Foundations
        • http://www-10.lotus.com/ldd/lfndswiki.nsf/dx/roadmap.htm
      Documents de référence
    202. Formation Lotus Foundations Gratuite et disponible en tout temps
      • Formation en ligne
        • Vente
        • Aspects techniques (d’après le programme de 2 jours)
      • Cours magistraux ou virtuels (aspects techniques seulement)
        • Lotus Foundations 1.1 (1 journée)
        • Lotus Foundations Branch office (1 journée)
      • Cours de formation Lotus Foundations IBM
        • 15 sept. virtuels – 29 sept., Johannesburg – 13 oct., virtuels – 17 nov., virtuels
      Consultez notre feuille de route de l’apprentissage pour connaître les dates prévues : http://www-10.lotus.com/ldd/lfndswiki.nsf/dx/roadmap.htm
    203. Conférer du pouvoir à la petite entreprise – aujourd’hui même
      • IBM est engagée auprès des petites entreprises.
      • Lotus Foundations Start est votre fenêtre sur un marché dynamique, en croissance rapide.
      • Opportunite formidable de revenues de services
      • Lotus Foundations Start est une solution TI complète et supérieure, optimisée pour les petites entreprises.
      • Lotus Foundations Start, le choix d’un serveur supérieur, conçu pour la petite entreprise.
      • Faites le choix Lotus Foundations Start dès aujourd’hui.
    204. Plate-forme SaaS de collaboration inter-entreprises Drew Birnbaum Lotus Worldwide manager [email_address] Conf é rence à Douala, Cameroun Mercredi 16 septembre
    205. IBM Lotus Software Agenda
      • Cloud Computing et SaaS
      • La stratégie SaaS chez Lotus
      • LotusLive
      • Les priorités Business changent
      Contrôle des coûts Collaborer pour innover Cloud Computing
    207. IBM Lotus Software Cloud Computing Le Cloud Computing est un ensemble de services accessibles à la demande, de manière standardisée et flexible
      • Accès sécurisé
      • Service à la demande
      • Montée en charge transparente et automatique
      • Disponibilité 24/7
      • Facturation à l'usage
      Principaux avantages
    208. Deux modèles de services Cloud
      • Infrastructure dédiée, privée
      • Multi-instance
      • Souscription mais peut nécessiter des licences pour les applications
      • Personalisation (couche IT & applicative)
      Solution Hébergée dédiée Multi-tenant
      • Infrastructure mutualisée
      • Multi-tenant
      • La souscription inclut le droit d'usage
      • Personnalisation applicative uniquement
      Enterprise Cloud Public Cloud Fournisseur en charge des mises à jour du logiciel Fournisseur responsable du deploiement, operation & maintenance de l'infrastructure IT. Fournisseur responsable de définir l' architecture de l'infrastructure IT. Client facturé “au service” basé sur des métriques tels que: par utilisateur par mois, par transaction, forfait mensuel Caractéristiques du SaaS
    209. Software as a Service
    210. IBM Lotus Software Agenda
      • Cloud Computing et SaaS
      • La stratégie SaaS chez Lotus
      • LotusLive
    211. IBM Lotus Software En quoi notre approche SaaS est-elle différente ?
      • Solution conçue sur une base Web 2.0
      • Ensemble de services collaboratifs intégrés, idéal pour le partage d'idées, données, contacts et aussi créer un réseau inter-entreprises
      • Differentiateurs
      • Intégration unique dans LotusLive des standards ouverts (Open Standards)
      • Interface utilisateur Web 2.0 pour simplifier la prise en main et augmenter la productivité
      • Nombre de fonctionalités accessibles immédiatement
      • Pas d'utilisation des données/informations client pour du mining ou de la publicité
      • Infrastructure sécure, accès immédiat, implémentation rapide
      Collaborative Multi-Tenant
    212. La sécurité au coeur de notre offre
      • LotusLive draws on IBMs world-class experience in security
      • Business-ready - Not advertising-based (no data mining)
      • Comprehensive policies on privacy and client data protection
      • Three pillars of LotusLive Security
      • Security-rich infrastructure
      • Policy enforcement points provide application security
      • Human-centered security – keeping the end user in mind
      • Protecting your information through governance, tools, technology, techniques, and personnel
      • Governance policies based on years of experience
      • IBM software for security (e.g. Tivoli)
      • Experienced personnel drawing from IBM's rich heritage in security
    213. Une plate-forme pour la collaboration inter-entreprises Pouvoir engager les bonnes ressources, les processus métier et l'information avec l'organisation étendue
    214. IBM Lotus Software Agenda
      • Cloud Computing et SaaS
      • La stratégie SaaS chez Lotus
      • LotusLive
    215. LotusLive Meetings Service de cyberconférence convivial et à fonctions complètes LotusLive Events Procure des outils pour la création, la gestion et la conduite de cyberséminaires comprenant jusqu'à 999 participants LotusLive Connections LotusLive Connections dote votre réseau d'entreprise de services de collaboration LotusLive Notes Version en ligne de Lotus Notes, le progiciel de courrier électronique, de gestion d'agenda et de gestion de plan de travail d'IBM LotusLive Engage Ensemble intégré d'outils qui dote votre réseau d'entreprise de services de collaboration et de conférence LotusLive – LotusLive – Vaste ensemble d'offres LotusLive iNotes Service de messagerie Web pour courrier électronique et agenda personnel Cyberconférence Collaboration Courriel www.LotusLive.com
      • Benefits
      • Predictable costs, usually on a per-user/per-month basis
      • Industry-leading spam protection
      • Real-time updates against viruses and malware
      • On-demand addition of new services when you need them
      • Fully branded products, payments, and support
      • Differentiators
      • Simplified administration
      • Fast implementation
      • Low start-up and monthly costs
      • Unmatched branding and customization capabilities
      • Seamless integration with triple play services, provisioning systems, log-in systems, payment gateways
      • Proven scale and reliability
      • Full Set of APIs to help integrate our service with yours
      • Features
      • Full-featured Email (HTML and AJAX), POP3, IMAP4, & Authenticated SMTP
      • SSL Encryption, secure password recovery
      • Mobile & Push Email
      • SMS Gateway (mail-to-SMS & SMS-to-mail)
      • Email alert (desktop message notification)
      • Mail Forwarding and Filtering
      • Domain Management Tool (email administration interface for domain admins)
      • Customer Service Tool (email administrative interface for enterprise admins)
      • Guaranteed Service Levels with 24x7 Monitoring
      • Industry-leading Spam and Virus protection
      LotusLive iNotes
      • Expérience de courriel Web enrichi, avec déplacement des messages par glisser-déposer dans des dossiers
      • Courriel Web, POP3, IMAP4, SMTP authentifié
      • Soutien mobile avec mises à jour automatiques par IMAP IDLE
      • Chiffrement SSL, récupération sécurisée de mot de passe
      • Carnet d'adresses personnel, agenda personel
      • Réacheminement et filtrage de courrier
      • Rapports standards sur l'utilisation de la boîte aux lettres, le nombre d'ouvertures de session, le nombre total de boîtes et la fiabilité fournie
      • Outils administratifs pour la gestion des comptes d'utilisateur et des
      • paramètre généraux
      • Protection d'avant-garde contre le pourriel et les virus
      Caractéristiques de LotusLive iNotes :
    218. Avantages de LotusLive iNotes
      • Interface très facile à utiliser et contenant les fonctions essentielles de messagerie et d'agenda, sans encombrement.
      • Quotas de stockage souples
      • Fiabilité éprouvée à grande échelle – Des millions de boîtes aux lettres en exploitation à l'échelle de centaines de milliers de domaines
      • Pas d'exploration des données du client aux fins de publicité ou à d'autres fins.
      • Pratiques de sécurité transparentes et démontrables et qui répondent aux besoins des grandes entreprises
      • La sécurité, la fiabilité et le savoir-faire d'IBM - Conçu pour les entreprises
      • S'intègre avec des solutions de collaboration sur place (de Lotus et d'autres fournisseurs de produits de collaboration) et en rehausse la valeur
    219. LotusLive Meetings
      • Pleins feux sur LotusLive Meetings
      • LotusLive Meetings est un service de réunion en ligne à fonctions complètes qui intègre des fonctions de conférences Web, audio et vidéo
      • Vous pouvez choisir un plan qui répond à vos besoins , jusqu'à 15, 25 ou 999 participants par réunion
      • Quelle que soit la formule choisie, vous pouvez compter sur la qualité de service et la simplicité d'utilisation
      • Raisons du choix de LotusLive Meetings
      • LotusLive Meetings offre un module simple et convivial pour vos cyberconférences. Vous obtenez des fonctions de conférences Web, audio et vidéo ainsi que des outils que vous utilisez effectivement, à un prix qui convient à votre budget.
      • Ce logiciel facilite la vie aux participants . En effet, ils n'ont rien à télécharger pour se joindre à la réunion. Il suffit de leur fournir le code de la conférence ainsi que l'adresse du site Web. Rien de plus simple!
      • LotusLive Meetings est intégré avec la gestion d'agenda de Lotus Notes . Vous pouvez donc envoyer des invitations aux participants directement à partir de votre agenda. Un module externe pour Microsoft Outlook est aussi offert.
      • Avec LotusLive Meetings, vous pouvez aisément intégrer le numéro sans frais de votre fournisseur d'audioconférence actuel dans les fonctions d'enregistrement (Record) et de baladodiffusion (Audiocast).
    220. LotusLive Engage Une suite intégrée de services Web 2.0 services Salle de réunion en ligne à la demande toujours prête. Invitez aisément d'autres personnes à se joindre à la réunion et à partager un fichier, à partir du service «Store and Share». Échangez des documents de gestion ciblés rapidement avec toute une communauté ou une seule personne. Créez, classez par ordre de priorité et échangez de l'information, des documents et des listes de tâches. Ajoutez des coordonnées personnalisables et partageables et tirez parti des fonctions de réseautage personnel pour joindre d'autres personnes. Repérez une personne-ressource dans la communauté LotusLive et lancez une discussion en temps réel sur de nouvelles occasions. Créez un sondage et affichez-en rapidement les données en divers types de graphiques, courbes, diagrammes et cartes. Chargez ou créez des fichiers et laissez Live Charts créer une vue graphique instantanée, que vous pouvez partager avec d'autres personnes. Diagram-mes Formulaires Messagerie Instantanée Activités Fichiers Mon Réseau Réunions Caractéristiques Une collaboration en ligne efficace exige plus que les seules fonctions de cyberconférence
    221. LotusLive Engage Une suite intégrée de services Web 2.0 Une collaboration efficace exige plus que les seules fonctions de cyberconférence
      • Avantages
        • Fonctionne de manière harmonieuse dans l'entreprise et au-delà de ses frontières , à l'intérieur comme à l'extérieur du pare-feu
        • Partagez aisément de l'information avec des clients, des fournisseurs et des partenaires commerciaux
        • Les groupes de travail peuvent commencer à collaborer i mmédiatement, sans avoir à attendre une mise en oeuvre du service TI
        • Applications commerciales intégrées prêtes à l'emploi
        • Abordable et accessible pour les entreprises
        • Connexion sécurisée à partir de n'importe quel point et à n'importe quel moment , à l'aide d'un navigateur Web et d'une connexion Internet
    222. LotusLive: étendre la Valeur aux partenaires
    223. Intégration avec Salesforce.com Create an Activity Auto name population Manage Activity directly from the your opportunity
    224. Intégration avec Skype Call LotusLive contacts
    225. Intégration avec LinkedIn Integrated Linked In contacts Easily share files with a single click
    226. Testez LotusLive...
      • Allez sur www.lotuslive.com
      ...et enregistrez-vous pour la version d'essai
    227. Demontration -- donnez scenario
    228. Intégrer et étendre l'environment de collaboration
      • Services LotusLive...
        • … des standards ouverts pour intégrer facilement l'existant
        • … accès à partir d'interfaces utilisateur web 2.0 …simplifie la possibilité de collaborer dans le “cloud”
        • … une solution extranet complète pour construire un réseau d'affaires
      Environnements Hébergés dédiés Fournisseurs Lotus on premise LotusLive Cloud Services LotusLive Partenaires Clients
    229. Une plate-forme ouverte et extensible IBM Content Web Conferening Store & Share Contact Management Online eMail Business Services Content ISV integration APIs Operations Administration Lotus Live Third Party Integration Content Providers Traditional ISVs Partner Private Label or Co-label Forms Chat Activities Live Charts eMail Integration
    230. Lotus Notes - Click to Cloud Glisser/coller des fichiers joints directement de votre messagerie dans LotusLive
    231. Un click pour être en réunion Selection multiple des noms dans ST pour envoyer un lien à votre réunion Un seul click pour démarrer la réunion
    232. Mobilité et LotusLive Meetings
      • Comprend:
      • Publication
      • Mode présentation
      • Liste des participants
      • Chat
      • Partage d'applications
    233.  
    234. Nortel CaaS Transaction Broker Customer Network IBM LotusLive
      • Phone calls, conferencing
      • Comprehensive telephony
        • Call forwarding, mobile
      • Multi-media communications
        • video, IM, mail, voice, sharing
      • Business communications
      • Context, logging, analytics
      CaaS Infrastructure Provisioning, OAM and billing Call Server Conf Server Other Comms Apps Vmail Server Comms Apps To PSTN Voice Services Voice Video Mobility CaaS TB Intégration avec Nortel
    235. They were spending up to 15 minutes at the beginning of their teleconferences, with people trying to figure out if they had the most recent version of the document, the right pass code, or where they could find the presentations. Took longer in some instances if someone new joining the call Tom Kivell Business Development Manager for SMB Had a variety of tools - all in an effort to make their work lives simpler – but some required a lot of administration direction and hand holding. LotusLive gave us the ability to… … collaborate instantly ....eliminate hand holding … start a meeting with a single click … have a common repository ....edit documents easily … save time and money
    236. Stratégie Collaboration d'IBM Lotus On-Premise OnLine/SaaS Appliance Unified Communications and Social Software Situational Applications and Integration Messaging and Collaboration Content Management Applications that Enable Interaction Between the Right Resources, Business Processes, and Information
    237. IBM Lotus Software Nos clients le disent mieux que nous...
        • Inset is a small, venture-backed start up with only 16 employees Only 5 people are based in the same office in NJ, our field staff and investigators are spread across the US and our manufacturing is done outside Boston. With the bulk of people working in the field around the US, they needed an easy, web-based way to share information and collaborate on a whole host of office documents.
        • Needed centralized, web-based productivity tools
        • Clinical field staff were struggling to access the internal shared drive via VPN – in fact, most days they were unable to access it.
      Building our infrastructure in the cloud made complete sense. LotusLive had the answers they needed – easy online meetings, simple document upload and collaboration as well as sharing contacts
      • LotusLive gave us….
      • … robust web meetings, contact sharing, file collaboration and chat configuration and deployment challenges. 
        • … .an easy intuitive web 2.0 interface that was simple enough for field folks with limited computer training to adopt and the multiple training modules help them to answer their own questions
        • … ..the ability to share contacts and notes about contacts as they are so spread without any extraneous elements or extensive out and often speak with the same people. 
      Maureen Shaffer Vice President of Marketing
      • They had a very virtual group – of about 250 people worldwide and we needed:
        • A way to facilitate, be efficient and on time with decision making
        • A way to keep everyone in the loop
        • Know who is working on which projects
        • An application that would allow us to centralize all material
        • We expected we would need to build a custom solution – we didn’t think something existed that would house all the apps we needed
      LotusLive allowed them to… ….focus on entrepreneurship, innovation, breaking the mold – cutting edge – excellence … .give their virtual group an identity – it’s where where they go to work every day. LotusLive is convenient – and easy to use. … to have a single place to got to and didn’t need to cobble solutions together – pulling from various sites – to get the tools they needed. Darian Hendricks President & Executive Director What you’ve done with LotusLive is exactly in the same mindset of what are trying to do with RRTN. It’s an innovative platform – and as an early adopter – we were able to demonstrate our innovativeness as well. We have big plans for our use with LotusLive:
    240. Nortel Demo Configuration Web Portal LotusLive Virginia CaaS Transaction Broker Texas – Rich CTIC Enhanced web based application with click-to-call HTTP/HTTPS IBM Lotus Live ISV site User Desktop Call Server CS 2100 Texas – Rich Campus SDP/Gateway ACE UK – MOH Conference Bridge MAS UK – MOH Element Product Location Communication Service Provider – Public/Private PC / Workstation Phone
    241. IBM TECHNOLOGY ROADSHOW AGENDA Technology Roadshow 08:00 – 10:00 Registration 10:00 – 10:15 Welcome 10:15 – 11:00 IBM History, Africa Investment Strategy 11:00 – 11:30 Break 11:30 – 12:15 IBM Software Group Strategy 12:15 – 13:00 IBM System and Technology Group Strategy 13:00 – 14:00 Lunch 14:00 – 15:00 IBM Security Solutions 15:00 – 15:30 Break 15:30 – 16:30 Maximized Business Performance and Value Lotus Foundations - Start, Appliance, Reach, Lotus Live - Presentation & Demo 16:30 – 18:00 Drinks & Networking
        • CIO Roundtable Breakfast Discussion – Relationship Building
        • 07:00 – 07:30 Registration
        • 07:30 – 07:45 Welcome & IBM Investment Strategy
        • 07:45 – 08:30 IBM Global CIO Study Findings
        • 08:30 – 09:30 Open Discussion
        • 08:30 – 09:30 Close

    + IBM Africa ClubIBM Africa Club, 2 months ago

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