Small but mighty
experimenting on behalf of a large organization
1
$53.1 billion operating revenue
9.3 million members
174,259 employees
48,701 nurses
16,942 physicians
38 hospitals
618 med...
© 2014, Kaiser Permanente Innovation Consultancy 3
Started as a team of 3, first of
it’s kind experiment.
Still small, but ...
Dana: Design Research
Katherine: Architecture
Nicole: Operations
Christi: RN, Hosp Admin
Laura: Design Research
Scott: RN,...
2003 Now
Our diverse portfolio
© 2014, Kaiser Permanente Innovation Consultancy 5
Hospital based
innovations
Build design
...
Are good at:
• Small, safe steps
• Operations
• Leveraging existing resources
• Convening
© 2014, Kaiser Permanente Innova...
© 2014, Kaiser Permanente Innovation Consultancy 7
How we help our organization experiment:
Sometimes we need a fresh
pers...
Sometimes we need a fresh
perspective on a gnarly
issue.
2013 COLLABORATION
REDWOOD
Workplace Safety Insight ExhibitRedwood: Social Care & Aging Insights
Workplace Safety!
Exploratorium
Designed a space to safely
congregate and playfully
interact with the sensitive and
someti...
See your organizational
partners as evangelists.
Don’t just give them an insights
doc. Give them things they need
to move ...
Start the story telling
early.
Don’t wait for the deliverable.
Shifts in outlook take time.
© 2014, Kaiser Permanente Inno...
Other times, it’s getting
something real quickly on
the table.
Healthy Families
Just home screen.Project Move: Resource Locator Annual Make-A-Thon
Patient Room of the Future
Project Move !
Resource Locator
Build to learn and show our
organization the possibilities.
This pilot leverages local
res...
Be strategic with your
discretionary time.
Take advantage of things you
have complete control over.
© 2014, Kaiser Permane...
Show, don’t tell.
And involve them in the raw stuff
- so that they can understand the
process.
© 2014, Kaiser Permanente I...
Other times, it’s about taking
the first steps, so that others can
take a giant leap.
Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation
9
Designed a human-centered approach to
implementing and spreading a service
design concept in the hospital setting
that f...
If you’re gonna play.
Really play.
Don’t stop at your first solution.
© 2014, Kaiser Permanente Innovation Consultancy 21
4...
Set the conditions.
Embrace humble beginnings.
© 2014, Kaiser Permanente Innovation Consultancy 22
© 2014, Kaiser Permanente Innovation Consultancy 23
What large organizations need:
Sometimes we need a fresh
perspective o...
Parting Thoughts
Recognize the
latent needs of the
humans in a large
organization.
© 2014, Kaiser Permanente Innovation Consultancy 25
Create pull. And create
things that allow others
to create pull on your
behalf.
© 2014, Kaiser Permanente Innovation Consu...
Bring joy when you
“show up”
© 2014, Kaiser Permanente Innovation Consultancy 27
Thank you!
Mike Lin
Innovation Specialist
michael.c.lin@kp.org
@cl459lin
Mary Katica
Lead Designer
mary.k.katica@kp.org
Le...
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HxRefactored - Mike Lin + Mary Katica

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HxRefactored - Mike Lin + Mary Katica

  1. 1. Small but mighty experimenting on behalf of a large organization 1
  2. 2. $53.1 billion operating revenue 9.3 million members 174,259 employees 48,701 nurses 16,942 physicians 38 hospitals 618 medical offices Oregon California Washington Colorado Georgia Mid-Atlantic
 Washington DC, Maryland, Virginia Hawaii © 2014, Kaiser Permanente Innovation Consultancy 2
  3. 3. © 2014, Kaiser Permanente Innovation Consultancy 3 Started as a team of 3, first of it’s kind experiment. Still small, but mighty team of ten. 2003 2014
  4. 4. Dana: Design Research Katherine: Architecture Nicole: Operations Christi: RN, Hosp Admin Laura: Design Research Scott: RN, Clinic Admin Melissa: UX Design Mary: Industrial Design Mike: Brand Strategy Chris: Process, IT © 2014, Kaiser Permanente Innovation Consultancy 4
  5. 5. 2003 Now Our diverse portfolio © 2014, Kaiser Permanente Innovation Consultancy 5 Hospital based innovations Build design capabilities Insights projects Behavior change & Total Health
  6. 6. Are good at: • Small, safe steps • Operations • Leveraging existing resources • Convening © 2014, Kaiser Permanente Innovation Consultancy 6 Large organizations: Struggle with: • Risk • Fresh perspective • Developing new capabilities • Agility and speed
  7. 7. © 2014, Kaiser Permanente Innovation Consultancy 7 How we help our organization experiment: Sometimes we need a fresh perspective on a gnarly issue. Other times, it’s getting something real, quickly on the table. Other times, it’s about taking the first steps so that others can take a leap.
  8. 8. Sometimes we need a fresh perspective on a gnarly issue.
  9. 9. 2013 COLLABORATION REDWOOD Workplace Safety Insight ExhibitRedwood: Social Care & Aging Insights
  10. 10. Workplace Safety! Exploratorium Designed a space to safely congregate and playfully interact with the sensitive and sometimes controversial Workplace Safety insights. Invite Interaction Encourage Connection Inspire Exploration Celebrate Culture © 2014, Kaiser Permanente Innovation Consultancy 10
  11. 11. See your organizational partners as evangelists. Don’t just give them an insights doc. Give them things they need to move the organization. © 2014, Kaiser Permanente Innovation Consultancy 11
  12. 12. Start the story telling early. Don’t wait for the deliverable. Shifts in outlook take time. © 2014, Kaiser Permanente Innovation Consultancy 12
  13. 13. Other times, it’s getting something real quickly on the table.
  14. 14. Healthy Families Just home screen.Project Move: Resource Locator Annual Make-A-Thon Patient Room of the Future
  15. 15. Project Move ! Resource Locator Build to learn and show our organization the possibilities. This pilot leverages local resources to inspire our member’s to move more. © 2014, Kaiser Permanente Innovation Consultancy 15 Set time to explore Start small to prove value Pull don’t push
  16. 16. Be strategic with your discretionary time. Take advantage of things you have complete control over. © 2014, Kaiser Permanente Innovation Consultancy 16
  17. 17. Show, don’t tell. And involve them in the raw stuff - so that they can understand the process. © 2014, Kaiser Permanente Innovation Consultancy 17
  18. 18. Other times, it’s about taking the first steps, so that others can take a giant leap.
  19. 19. Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation
  20. 20. 9 Designed a human-centered approach to implementing and spreading a service design concept in the hospital setting that focused on people & practice, not just the ideas. NKEplus (Nurse Knowledge Exchange) © 2014, Kaiser Permanente Innovation Consultancy 20 First hand experimentation Shared understanding Customization and ownership Celebrate small successes
  21. 21. If you’re gonna play. Really play. Don’t stop at your first solution. © 2014, Kaiser Permanente Innovation Consultancy 21 40+ approaches and tools 4 key approaches for scale.
  22. 22. Set the conditions. Embrace humble beginnings. © 2014, Kaiser Permanente Innovation Consultancy 22
  23. 23. © 2014, Kaiser Permanente Innovation Consultancy 23 What large organizations need: Sometimes we need a fresh perspective on a gnarly issue. Other times, it’s getting something real, quickly on the table. Other times, it’s about taking the first steps so that others can take a leap.
  24. 24. Parting Thoughts
  25. 25. Recognize the latent needs of the humans in a large organization. © 2014, Kaiser Permanente Innovation Consultancy 25
  26. 26. Create pull. And create things that allow others to create pull on your behalf. © 2014, Kaiser Permanente Innovation Consultancy 26
  27. 27. Bring joy when you “show up” © 2014, Kaiser Permanente Innovation Consultancy 27
  28. 28. Thank you! Mike Lin Innovation Specialist michael.c.lin@kp.org @cl459lin Mary Katica Lead Designer mary.k.katica@kp.org Learn more about the Innovation Consultancy at www.kpinnovation.org
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