HxRefactored - Pear Health - Pat Mastors

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HxRefactored - Pear Health - Pat Mastors

  1. 1. Designing for Patients Designing for Ourselves Pat Mastors President | Co-Founder The Patient Voice Institute Hx Refactored | May 14, 2014 PatientVoiceInstitute.org Pat@PatientVoiceInstitute.org Twitter: @Pmastors @PatientVoices Copyright © 2014,The Patient Voice Institute, All Rights Reserved.
  2. 2. Designing an Ecosystem Focused on Care …use our empathy to identify and address unmet needs… Asking “What if”?
  3. 3. My plan today: § Success stories – “unmet needs” § A major announcement! § Q & A
  4. 4. Michael Graves Architect & Designer Copyright © 2014,The Patient Voice Institute, All Rights Reserved.
  5. 5. Michael Graves Architect & Designer Copyright © 2014,The Patient Voice Institute, All Rights Reserved.
  6. 6. Patty Skolnik Corporate Executive, Wife, Mother
  7. 7. Patty Skolnik Corporate Executive, Wife, Mother
  8. 8. Pat Mastors TV News Reporter, Wife, Mother
  9. 9. Pat Mastors TV News Reporter, Wife, Mother Copyright © 2014,The Patient Voice Institute, All Rights Reserved.
  10. 10. Pat Mastors TV News Reporter, Patient Advocate Copyright © 2014,The Patient Voice Institute, All Rights Reserved. •  NQF •  PfP •  CU Safe Patient Project •  IPFCC •  IHI Forum •  QNet
  11. 11. …Patient advocates finally get a seat at the table (but something’s not working…) §  We’re often an afterthought §  We have few resources (funding, infrastructure) §  We also have to make a living (is our time valuable?)
  12. 12. …Patient advocates Finally Get a Seat at the Table, but how effective can we be? §  We have different, sometimes singular stories §  No “database” of patients §  We don’t all agree on approach (“partnership” vs. more aggressive stance) §  Those who are successful are SWAMPED!
  13. 13. …We Finally Get a Seat at the Table… Patient Voices Need a home
  14. 14. Pulling from PwP & IHI experiences…
  15. 15. WHAT IF…? We Built a New Community for Patient Voices… Welcome Newly Activated Training Development Support Speakers Advisors Consultants
  16. 16. WHAT IF it was a resource for any entity seeking Authentic Patient Perspective ? Surveys Focus Groups Geographically Or by Topic Speakers Advisors Consultants
  17. 17. WHAT IF all who joined embraced Reliable, Consistent Principles… Safety Partnership Compassionate Interaction Access to Meaningful Information Continuity in Care
  18. 18. WHAT IF everyone in this new community pledged to weave their authentic personal story into those Reliable, Consistent Principles?
  19. 19. WHAT IF…we enlisted known Patient Engagement Leaders to show us the way?
  20. 20. Introducing The Patient Voice Institute (PVI) http://patientvoiceinstitute.org/
  21. 21. E-Patient Dave Alicia Cole Regina Holliday Patty Skolnik Pat Mastors Jean Rexford Diane Stollenwerk Libby Hoy Senior Advisors
  22. 22. “Patient Voice Principles”
  23. 23. We want “Frictionless”…
  24. 24. We want Interoperability…
  25. 25. “Frictionless Interoperability” The missing piece
  26. 26. How it Translates (Why it Matters)
  27. 27. What about the next person?
  28. 28. Design an Ecosystem Focused on Care… For Yourself
  29. 29. PatientVoiceInstitute.org Pat Mastors President | Co-Founder Pat@PatientVoiceInstitute.org Twitter: @Pmastors @PatientVoices Copyright © 2014,The Patient Voice Institute, All Rights Reserved.

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