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The importance of creating a Coaching Culture
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The importance of creating a Coaching Culture


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  • 1. Creating a coaching culture in the work place
  • 2. Mentoring
  • 3. Mentoring  Subject Knowledge and experience is vital  Long term  Career and Capability  Experienced guide  Can be more informal and meetings can take place as and when the mentored individual needs some guidance or support
  • 4. Counselling
  • 5. Counselling  Focus on the past  Looks for symptoms  Offer techniques to combat unwanted behaviour  The expert on the client
  • 6. What Coaching is not  Giving advice, answers, talking a lot and not listening  Lead, steer and control  Manipulate and sell an idea  Therapy  Give negative criticism  Long term dependency
  • 7. What is Coaching  Asking questions What? Why?When?How ?Where? Who?  Help to Help self  Responsible for own actions  Make coachee feel empowered and inspired to work towards there goal  Everyone is unique  Self esteem
  • 8. The Universe!
  • 9. Facts and Figures  The annual cost of sickness absence has climbed to almost £29 billion for UK organisations, according to new figures from PwC.  The average cost of hiring a new employee in the UK is around £5,300 figures from Reed Recruitment
  • 10. The Big one! Figures Gallup world survey Only 13% of employees in the global work place feel engaged.
  • 11. WOW! When organizations successfully engage their customers and their employees, they experience a 240%boost in performance-related business outcomes.
  • 12. Key Business Facts – Strategic benefits Attract more business Improve customer service Provide structure, guidance and focus Monitor and evaluate actions Guide individuals to adopt better solutions Promote initiative and accountability Motivate and sustain momentum The Complete Guide to Coaching at Work- Zues & Skiffington 2006
  • 13. Key Business Facts – Interpersonal benefits Unearth and tap potential and creativity Coordinate career and personal life Increase the ability to cope with and welcome change and transitions Improve concentration, confidence, relaxation and decision making Remove performance fears and anxieties Eliminate unhealthy work stressors The Complete Guide to Coaching at Work- Zues & Skiffington 2006
  • 14. Coaching tool kit
  • 15. Coaching Tool Kit  Coaching Contract  Coaching Preparation Document
  • 16. Coaching Plan  Goals and/or Developmental Needs identified:  Number of Sessions Required:  Dates of Sessions:  Duration of Sessions:   Diagnostics and techniques to be considered:    
  • 17. Coaching notes  To be used by the coach during the coaching session  Coachee name: Date:  Target: (What do you want to achieve)  Here and Now: (What is the current situation?)  Ideas: (What options can you choose from? What are the likely consequences of each choice? What are the best options to choose?)  Next Steps: (Based on your choices, what actions are you going to take, when, and on a scale of 1 to 10 how committed are you to taking them?)  Keeping Track: (What date will we review your progress and what steps are you going to take to review your progress?)
  • 18. Coach Reflections  To be completed after each coaching session by yourself  Name of Coachee:  Date:  Overview of models and diagnostics used:   Effectiveness of coaching approach: (i.e. relationship with coachee, use of questioning, listening and feedback techniques)  What I did well:  What I could improve upon:  End of session feedback from coachee:    
  • 19. Personnel Development plan Personal development goals. Actions to ensure I achieve the goals. When By.
  • 20. Coaching Tool Kit  T – Think (What is the outcome you desire)  H – Here and now (What is happening at the moment)  I – Ideas ( What choices do you have and what are the consequences)  N – Next steps ( what actions are you going to take)  K- Keeping Track ( when are we going to review what has been done)
  • 21. Coaching Example
  • 22. What next?  EMCC (European Mentoring and Coaching Council)  CIPD (Chartered Institute of Personnel and Development)  The Complete Guide to Coaching at Work (Zues & Skiffington)  Coaching,Mentoring and Organizational Consultancy supervison,skills & Development (Hawkins & Smith)  Coaching & Mentoring at Work (Connor & Pokora)  Coaching & Mentoring Theory and Practice (Gravey,Stokes and Megginson)
  • 23. Thank you !