Expert Advice on how to improve your
CCI Legal Services Ltd
Initial contact –Taking and Receiving a New Order
Courtesy ServiceTelephone Call
Invoices and Statements
The Reminder Letter
As well as discussing with all new clients, talk with your
You should also include your right to make a LATE
PAYMENT and INTEREST charges
Ask to sign and date your terms
Are you dealing with a SoleTrader or Partnership.
DO NOT BE AFRAIDTO PUSH FORALLTHE
INFORMATIONYOU NEED – IFYOU DON’T GET IT ATTHE
START IT IS HARDER AT A LATER STAGE.
Write a CREDIT POLICY –That you and all your employees
should follow. With No exceptions
Does the value shown agree to that of your quote.
Does the description of goods or service agree to your quote
Is there any small print showing their payment terms differing from yours
Does it come from the same customer name, or is it from another entity
DO NOTACCEPT IT IF ANY OFTHE ABOVE DO NOT AGREE – GET IT
Call to inquire about the level of satisfaction
Call the Accounts Department “If Different”
Customer Service “Important From Beginning to End”
Courtesy CustomerTelephone Calls
Clear and Concise Layout.
Customer Order Number.
Date, Reference andTotal.
Good Layout for the Description of Goods.
Method of Despatch.
Clearly show your PaymentTerms.
Include your Right to make Late Payment and Interest Charges.
ALWAYS INVOICETHROUGHOUTTHE MONTH NOT JUST ATTHE END
ORTHE BEGINNING BECAUSETHISWILL IMPACT HEAVILY ONYOUR
Eye – Catching Appearance ( Colour and Layout )
Highlight Overdue Items dramatically
Print variable messages about Overdue items
Encourage your clients to send back your Statement, or have a tear off
part of it, with the payment to make matching easier
Address to a named individual, Otherwise JobTitle
Sign It Personally
Show a job title with Authority
Show a Phone Extension
Keep words simple and direct
Never more than one page in length
Amount Due – Prominence at the top of the letter
Only one Final Letter/Demand
ALWAYS DO WHATYOU SAY, WHENYOU SAYYOU WILL
Control the conversation.
Always confirm the Method of Payment promised.
Always read back the main points making sure you have taken the
Make a Diary Note to follow up. Keep this with a record of all collection
activity, it will be vital later.
Has the Customer confirmed Receipt of the invoice? (See Courtesy Call).
Always consider outside help to collect difficult debts before they
become statute barred or write offs.
What is the growing cost of you chasing these debts. I.E. Lost time, Lost
Sales, Lost Revenue, Bad Client Relations, Bank Charges, Interest Etc.
In Experience of Bookkeepers – (Not Credit Controllers) Someone good
on the phone, you Personally.
Independent Collection Agencies are without a doubt the most
accessible and Economically effectiveThird Party Collection Assistance
Using a Debt Recovery Agency as a proactive response to book debts
makes SOUND COMMERCIAL SENSE. This not only assists in improving
cash flow, but also in keeping valued customers and them less likely to
default in the future !
Third Party Collections
HuwWilliams Business Development Manager at
CCI Legal Services says
“This presentation is a great way for companies to
fast track your Credit Control Function into a most
profitable process and to safeguard your business
against unpaid invoices, for a free copy of the
notes that go with the presentation please email
me at firstname.lastname@example.org”
CCI LEGAL SERVICES