CCI is one of the UK’s leading commercial
collection agencies, collecting high and
low value accounts all over the world
across a variety of sectors, including:
At CCI we are all too aware of the
difficulties in collecting commercial debt as
well as the dangers of not acting quickly in
an insolvency situation.
Our commercial collectors are
specifically trained. They are able to
resolve complex commercial issues as well
as take the initiative when debtors are
stalling or buying time.
In particular they understand the
importance of escalating the intensity of
the collection process according to the
circumstances of each account.
We also use the full range of litigation
options available to maximum effect. In
short, our aim is to secure payment to you
in advance of other, slower creditors.
Promptness is essential.
In addition to recovering many millions of
pounds from UK debtors, we recover
similar sums from overseas. With partner
offices in over 90 countries employing over
3000 people, CCI provides the complete
solution to all of your credit problems.
To mitigate risk, many of our clients
use CCI as an extension of their own
credit control department; partnership
CCI Legal is one of the UK’s leading credit
management agencies, providing expert
debt recovery and litigation services to the
public and private sectors for over 20
We act on behalf of a broad range of
clients from SMEs to multi-national
organisations. We include banks, public
utilities and government agencies amongst
Our experience and network of
international offices leads to us being
recognised as one of the most successful
debt recovery agencies both internationally
and in the UK.
We offer a bespoke service tailored to
clients’ individual needs. This flexible
approach, coupled with a specialist team
of collectors and negotiators, working a
two shift system from 8.30am to 9pm,
ensures the highest possible recovery
Our rates are highly competitive and we
operate on a ‘no win-no fee’ basis. There
are no set-up fees and no hidden charges.
The CCI Centre
Offices around the world
Distance or language need not be barriers
to recovering monies from overseas. CCI
is part of the GCS Group and has partner
offices in over 90 countries. We have the
ability to trace, collect and litigate all over
CCI holds the European Directorship of
the GCS Group.
Working across time zones
We also have multi-lingual facilities at our
UK headquarters. Our collectors work in
shifts allowing us to act seamlessly across
international time zones; a huge
There are more than 100 separate
jurisdictions operating across the globe.
Furthermore, there are divergent
regulations covering practices for
consumer and corporate recoveries. In
consequence, there is no substitute for
the local knowledge that CCI can provide.
We ensure that you recover monies owed
to you promptly and cost-effectively.
No win, no fee
All overseas recovery costs are charged
on a ‘no win-no fee’ basis. Costs vary
region by region. There are no set up
Our solutions are designed to both
maximise recoveries and mitigate loss.
Wherever possible we will work with your
clients to find a solution which preserves
your revenue stream. However, once all
options are exhausted we have the
resources and expertise to handle the
asset recovery and disposal.
We use our experience to realise the
maximum value of the asset. Identified
goods will be recovered and remarketed
promptly and efficiently.
We combine asset recovery with debt
collection. We have been collecting
commercial debt for 25 years and
understand the strategies involved.
Our collectors are all highly trained and
skilled negotiators who will preserve the
relationship if at all possible.
Because we understand the pressures
faced by Insolvency Practitioners we have
developed a range of services specifically
designed to help. Those services ensure
that the maximum funds are available in
the quickest possible time, enabling the IP
to wind up the affairs as efficiently as
Briefly, those services are as follows:
Collecting the records from the
business premises and delivering them
to your office.
Analysing the debt ledger and ensuring
that everything collectable is identified
and collected quickly.
Identifying, locating and seizing assets
which are not on the premises.
Disposing of large or difficult assets not
Collecting outstanding sums from
Litigating against debtors refusing to
Ensuring finality by obtaining
purchasers for the outstanding debt
Every year billions of pounds worth of
consumer debt is written off by UK
companies. CCI has spent over twenty
years specialising in the collection of
consumer debt. We have a level of insight
and expertise unequalled by others.
During that time we have developed
sophisticated strategies and state-of-the-
art telecommunication systems designed
to mitigate your losses. Our emphasis on
technology and training ensures maximum
collections at highly competitive prices.
Consumer debt recovery can be complex
and challenging. However CCI’s team of
experienced and motivated collectors
employ intelligent proactive solutions in
order to secure successful outcomes.
CCI work closely with all of the regulatory
bodies to ensure our processes are fully
compliant. Our data-handling systems are
Two shift system
Our double shift system means that we
have professional collectors available to
secure payment outside normal office
hours, including evenings and weekends.
To discuss high volume or high value debt,
or for an international quotation, please
call our sales team on:
01766 771907 or
Twenty first century
CCI has invested heavily in the tools
needed to trace your debtors. Our trace
agents are some of the most experienced
in the business. They are all equipped with
the latest technology necessary to ensure
the highest quality results.
Recognising that some accounts must
take priority over others, our systems are
flexible and are capable of extremely fast
turnaround times - six hours if necessary.
These days it is not enough to be able to
trace the debtor - you need to be able to
establish that you have done so legally
and ethically. CCI is acutely aware that we
are acting in your name. We always act
within the permissible legal and ethical
boundaries. Cutting corners never pays.
Once the debtor has been traced, the
account is transferred to our collections
department. Our standard recovery
procedures are then applied.
Our trace and collect charges are
negotiable. However there are discounts
available for volume and value. Please call
us to discuss your needs.
The litigation maze -
from issue to enforcement
CCI Legal can manage the whole litigation
cycle on your behalf, from issue to
enforcement. In conjunction with our
solicitors, we will seek Judgments,
bankruptcy orders, warrants of execution,
charges on properties, third party debt
orders etc, etc...all with the benefit of full
professional indemnity insurance.
Within twenty-four hours of your
instructing us to initiate legal proceedings,
CCI’s team will issue a Court claim. Acting
swiftly will help you maintain a high profile
for your debt. We always prioritise your
If no defence or counter claim is entered,
our solicitors apply for Judgment on the
fourteenth day after legal proceedings
have been issued. Thereafter, the Court
will serve your debtor with an order to pay
the debt (and all relevant costs and
Where necessary, we use the Courts to
enforce Judgments. We deploy our
experience and skill to ensure that the
most cost-effective measures are
employed. In the event that an action is
defended or ignored, it is reassuring to
know that you have the support of our
qualified legal team.
Even after legal proceedings have
commenced, CCI will continue to maintain
a regular and positive dialogue with your
debtor. We do not allow claims to be
ignored. Our experience has shown that
continued personal contact stimulates a
higher recovery ratio. In fact, our
recovery ratios exceed the national
average by a substantial margin.
In addition to our own legal department,
our position in the marketplace has
enabled us to negotiate highly competitive
rates for specialist lawyers.
Assuming your claim is valid and the
debtor pays, the costs involved in the
litigation cycle are minimal.
How to avoid the
CCI Legal has developed a range of
credit management services designed
to protect your business.
CCI provides corporate and consumer
credit referencing services to help you
make informed decisions. Comprehensive
checks are immediately available.
Our advice is to never open an
account and never trade with any
third party without employing our
services. Caution pays.
Auditing terms and conditions
An experienced commercial lawyer will
undertake a thorough review of your
business terms. He will amend, update
and redraft as appropriate to ensure that
they comply with current legislation and
general trading practices. Improving your
terms will help you protect your business
against the risk of bad debt. Charges are
All too frequently the reason an account
cannot be collected is that something has
been overlooked at the point of sale or
collection techniques are out of date. CCI
offers comprehensive training courses for
sales and collection teams. Discounted
rates are negotiable for staff training on
client or CCI premises.
- instant access
Personal Account Manager
Each client is allocated a personal account
manager to oversee the collection
process. To keep you up-to-date with the
status of your accounts, we have
sophisticated systems in place that allow
you to access ‘live’ account information
on the internet (via a secure password
Access your data from your own
Alternatively, your personal account
manager will be happy to email or fax
regular reports if that is more convenient.
At the conclusion of every case, clients
receive a complete report detailing its
history. Every letter, telephone call and
query is recorded in graphic detail.
It is important to us that our clients know
and understand what we are doing on
their behalf. We are always available to
discuss case management and collection
Refering debts to CCI could not be easier.
Simply provide us with the following
information via email, fax or post and we
will start the recovery process the same
Your name, company name, address,
telephone, fax and email
Invoice dates and invoice numbers
Invoice values, debtor name (full legal
title), address and contact details
Fax: 01766 771840
CCI Legal Services Ltd
The CCI Centre
Porthmadog LL48 6LD
For more information about CCI’s services
and for all general enquiries, please
telephone us on
or email: firstname.lastname@example.org
Or refer online at www.ccilegal.co.uk/referadebt.php
Main Number: +44(0)1766 771907
Accounts: +44(0)1766 771903
Litigation: +44(0)1766 771900
Customer Care: +44(0)1766 771666