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Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
Communication skills part 1
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Communication skills part 1

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Communication skills are essential to everyone, especially postgraduates. This

Communication skills are essential to everyone, especially postgraduates. This

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  • 1. ( Let's Talk, 2 nd Ed., Sathre, Olson &Whitney). Have you ever met this case?
  • 2. COMMUNICATION PROCESS Decoding Thinking Coding Channel awareness Sender Receiver
  • 3. BARRIERS TO EFFECTIVE COMMUNICATION Sender <ul><li>The credibility of the sender </li></ul><ul><ul><li>Email from managing director / partner seems to get read first </li></ul></ul><ul><ul><li>Presentation given by someone who is not an expert seems to be ignored / distracted </li></ul></ul><ul><li>Status clash between sender and receiver </li></ul>
  • 4. BARRIERS TO EFFECTIVE COMMUNICATION Message Content <ul><li>Different words have different meanings depending on the culture or the context </li></ul><ul><ul><li>dry country – lack water or alcohol? </li></ul></ul><ul><ul><li>a funny story – is it humorous or disconcerting? </li></ul></ul><ul><li>Misspelling can make all the difference </li></ul><ul><ul><li>pair and pare </li></ul></ul><ul><ul><li>raise and raze </li></ul></ul><ul><ul><li>wave and waive </li></ul></ul>
  • 5. DIFFERENT WAYS – DIFFERENT MEANINGS <ul><li>A woman without her man is nothing </li></ul>
  • 6. <ul><li>A woman, without her man, is nothing </li></ul><ul><li>A woman, without her, man is nothing </li></ul>
  • 7. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Written & Verbal <ul><li>Written </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Letter </li></ul></ul><ul><ul><li>Memo </li></ul></ul><ul><ul><li>Reports </li></ul></ul><ul><ul><li>Publications </li></ul></ul><ul><ul><li>Verbal </li></ul></ul><ul><ul><li>Face to face meeting </li></ul></ul><ul><ul><li>Telephone </li></ul></ul><ul><ul><li>Video conference </li></ul></ul><ul><ul><li>Presentation </li></ul></ul>
  • 8. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Body language Facial expression Gesture and pose Dress Voice & intonnation Eye expression Appearance Silence Distance etc. Position arrangement
  • 9. BARRIERS TO EFFECTIVE COMMUNICATION Receiver <ul><li>Environment factors </li></ul><ul><ul><li>Noise </li></ul></ul><ul><ul><li>Light </li></ul></ul><ul><li>Needs / anxiety / expectation </li></ul><ul><li>Level of knowledge possessed </li></ul><ul><li>Different education, religious beliefs, social background and experiences </li></ul>
  • 10. OVERCOMING THE BARRIERS Sender – put yourself in the shoes of the receiver <ul><li>4 Ws and H </li></ul><ul><ul><li>Why? </li></ul></ul><ul><ul><li>What? </li></ul></ul><ul><ul><li>When? </li></ul></ul><ul><ul><li>Where? </li></ul></ul><ul><ul><li>How? </li></ul></ul><ul><li>7 Cs rule </li></ul><ul><ul><ul><li>Clear </li></ul></ul></ul><ul><ul><ul><li>Concise </li></ul></ul></ul><ul><ul><ul><li>Concrete </li></ul></ul></ul><ul><ul><ul><li>Correct </li></ul></ul></ul><ul><ul><ul><li>Coherent </li></ul></ul></ul><ul><ul><ul><li>Complete </li></ul></ul></ul><ul><ul><ul><li>Courteous </li></ul></ul></ul>
  • 11. OVERCOMING THE BARRIERS Receiver <ul><ul><li>Prepare to receive </li></ul></ul><ul><ul><li>Listen constructively </li></ul></ul><ul><ul><li>Give full attention </li></ul></ul><ul><ul><li>Keep open mind </li></ul></ul><ul><ul><li>Ask for clarification or repetition </li></ul></ul><ul><ul><li>Check understanding </li></ul></ul>

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