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Communication skills part 1
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Communication skills part 1

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Communication skills are essential to everyone, especially postgraduates. This

Communication skills are essential to everyone, especially postgraduates. This


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  • 1. ( Let's Talk, 2 nd Ed., Sathre, Olson &Whitney). Have you ever met this case?
  • 2. COMMUNICATION PROCESS Decoding Thinking Coding Channel awareness Sender Receiver
  • 3. BARRIERS TO EFFECTIVE COMMUNICATION Sender
    • The credibility of the sender
      • Email from managing director / partner seems to get read first
      • Presentation given by someone who is not an expert seems to be ignored / distracted
    • Status clash between sender and receiver
  • 4. BARRIERS TO EFFECTIVE COMMUNICATION Message Content
    • Different words have different meanings depending on the culture or the context
      • dry country – lack water or alcohol?
      • a funny story – is it humorous or disconcerting?
    • Misspelling can make all the difference
      • pair and pare
      • raise and raze
      • wave and waive
  • 5. DIFFERENT WAYS – DIFFERENT MEANINGS
    • A woman without her man is nothing
  • 6.
    • A woman, without her man, is nothing
    • A woman, without her, man is nothing
  • 7. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Written & Verbal
    • Written
      • Email
      • Letter
      • Memo
      • Reports
      • Publications
      • Verbal
      • Face to face meeting
      • Telephone
      • Video conference
      • Presentation
  • 8. BARRIERS TO EFFECTIVE COMMUNICATION Channel – Body language Facial expression Gesture and pose Dress Voice & intonnation Eye expression Appearance Silence Distance etc. Position arrangement
  • 9. BARRIERS TO EFFECTIVE COMMUNICATION Receiver
    • Environment factors
      • Noise
      • Light
    • Needs / anxiety / expectation
    • Level of knowledge possessed
    • Different education, religious beliefs, social background and experiences
  • 10. OVERCOMING THE BARRIERS Sender – put yourself in the shoes of the receiver
    • 4 Ws and H
      • Why?
      • What?
      • When?
      • Where?
      • How?
    • 7 Cs rule
        • Clear
        • Concise
        • Concrete
        • Correct
        • Coherent
        • Complete
        • Courteous
  • 11. OVERCOMING THE BARRIERS Receiver
      • Prepare to receive
      • Listen constructively
      • Give full attention
      • Keep open mind
      • Ask for clarification or repetition
      • Check understanding