• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
'Get well sooner with myUZ' -  User Experience Showcase as presented on eChallenges
 

'Get well sooner with myUZ' - User Experience Showcase as presented on eChallenges

on

  • 912 views

'Get well sooner with myUZ', the New Patient Portal of University Hospitals Leuven

'Get well sooner with myUZ', the New Patient Portal of University Hospitals Leuven
User Experience Showcase as presented on eChallenges in Firenze, October 2011

Statistics

Views

Total Views
912
Views on SlideShare
895
Embed Views
17

Actions

Likes
1
Downloads
14
Comments
0

3 Embeds 17

http://www.linkedin.com 10
http://a0.twimg.com 6
https://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    'Get well sooner with myUZ' -  User Experience Showcase as presented on eChallenges 'Get well sooner with myUZ' - User Experience Showcase as presented on eChallenges Presentation Transcript

    • Get well sooner with myUZThe New Patient Portal of University Hospitals Leuven Johan Verhaegen Leading UX Expert & Senior Project Manager eChallenges, Firenze – Italy, October 26-28 2011
    • Get well sooner with myUZ The New Patient Portal of University Hospitals Leuven University Hospitals Leuven, one of the biggest hospitals in Belgium  620.763 consultations  100.883 day surgeries  64.930 hospitalizations
    • Get well sooner with myUZ Getting well  on a physical level by medical care  on a psychological level by information and communication Patients need reliable information Patients want to communicate  with caretakers and with loved ones  before, during and after the hospital visit
    • Get well sooner with myUZ Reliable information from UZ Leuven to its patients  face-to-face  brochures  public website
    • Get well sooner with myUZ Patients search for information themselves  inside ánd outside the hospital  causes challenges  is this information reliable, useful, relevant,…?  does this information really apply to the patient (age, characteristics, condition, medication,…)?
    • Get well sooner with myUZ A lot of patients and caretakers feel like this
    • Get well sooner with myUZ While they should feel like this
    • Get well sooner with myUZ Huge communication management efforts required  Patients need personal, tailored information from a reliable source based on information in medical files: diagnosis, treatment, planned examinations, tests, surgical interventions accompanied by documents with validated medical information overview of all appointments and invoices incorrect or wrong information is the last thing they can use  Patients want to interact manage information (documents) fill in questionnaires send messages Communication has to be simple and easy  push  pull
    • Get well sooner with myUZ Initial focus on patients with a chronic illness  close connection to hospital  used to monitor their health  more informed and up-to-date  motivated, concerned and engaged UZ Leuven created a first functional proof-of- concept  Appointments, Questionnaires, Documents, Invoices and Messages
    • Get well sooner with myUZ Human Interface Group  UX expert evaluation by UX expert  improvements on homepage, navigation area and modules  creation of Design Patterns  consistency in flow  clarity in structure  designing a straightforward Push/Pull concept
    • Get well sooner with myUZ The information that is available in the medical files is sent to the patient (push), based on myUZ tags  tags < Electronic Patient Files for over 15 years The patient as an information consumer  patients don’t look for information, but the information is presented  patients need to be seduced to consume the information, that is presented to them on a serving tray
    • Push
    • Push
    • Get well sooner with myUZ Own tags (orange)  private  not shared with other patients  sharing all tags with all patients would contaminate the tags in myUZ Contamination of the tags: trust and credibility  Patient Tag Monitoring  if used a lot and if meaningful  => promoted to ‘myUZ tag’  fine-tune and enrich the metadata
    • Get well sooner with myUZ Patient also searches for information (pull)  add documents to the inbox  subscribe to certain tags The patient as an information seeker  more focused and goal-oriented  more active
    • Get well sooner with myUZ As a patient you already receive information, based on your characteristics and condition But you also want to look for information about other topics, for someone else (your child, mother or father, a friend), or just because you’re interested All information is available, structured, classified and well-ordered
    • Pull
    • CaseGet well sooner with myUZ study All information exchange is secured by eID technology  Belgian Electronic Identity Card  technology to identify, authenticate, electronically sign documents and manage administrative tasks online
    • CaseGet well sooner with myUZ study Constant focus on these patients, finding a ‘healthy’ balance between technology and user experience  crucial to keep the users in mind, make technology user-friendly and give it a human face  biggest challenge was nót the technology, but (organizing, gathering, tagging, ...) the content Informing patients  in the best possible way  in a reassuring, pleasant environment  while they are feeling safe and being supported on their medical journey
    • CaseGet well sooner with myUZ study Buy in  medical staff realizes that information flow to the patients is crucial, but it is not their day-to-day top priority  people are very enthusiastic at the beginning and expect a lot from the technology behind the scenes  it soon becomes clear that they will have to invest time and effort to make this all happen for their patients. It requires a mind shift within UZ Leuven and it will be an ongoing process for some time
    • johan.verhaegen@higroup.com De Regenboog 11 2800 Mechelen +32 (0)15 40 01 38 www.higroup.comZie ookwww.higroup.com/news-publications/white-papers @higroup Human Interface Group Human Interface Group