User adoption putting our money where our mouth is
User adoption: Putting our moneywhere our mouth isJon Landau, VP of Customer Engagement, HuddleThe success of implementing any new technology depends on high user adoption and numerousreports reveal that getting people up and running on new deployments is a key concern for CIOs: In a survey by Sandhill group and Neochange, 70 per cent of respondents cited end user adoption as the most critical factor for realizing software success and ROI When asked what their greatest concerns after an application rollout of are, almost a third of TechRepublic members (32 per cent) stated end user adoption problemsHowever, according to Mark Gilbert, research vice president at Gartner, more than 40 per cent ofenterprises do not properly consider process and organization issues when installing an enterprisecontent management system.Recognizing the importance of user adoption and the fact that rolling out a new tool or service is aninvestment risk for organizations, the Huddle team is today putting its money where its mouth is.Yes, we have launched an industry-first, adoption guarantee, pledging 100 per cent adoption acrossthe enterprise or your money back .At Huddle, ensuring that our customers are delighted with our product is of the upmost importance.By gaining an in-depth understanding of our customers’ specific goals, our customer engagementmanagers can work side-by-side with organizations to ensure that they get maximum ROI fromHuddle. By combining our exceptional customer support with a novel approach to usability designand a guaranteed uptime of 99.9 per cent, Huddle is already achieving 90 per cent adoption ratesacross businesses. This is in huge contrast to SharePoint’s adoption rate of just 32 per cent withinthe first three months of roll out to a community*Forrester’s The ROI of Software-as-a-Service report reveals that organizations often complain of lowuser adoption rates for on-premise applications, despite significant investments in end user trainingand user interface. For many users that have been using social software and a wealth of otherapplications in their personal lives, SaaS applications have a familiar look and feel. So, by rolling outHuddle with our user adoption guarantee, both the end user and the IT department benefit. The endusers gets to use a tool that actually gets a job done, while IT can be confident in the enterprise-levelsecurity and feature set required by organizations.If you’d like to find out more, take a look at the Huddle Adoption Guarantee page.* Huddle customer research; November 2010.