The importance of being upAndy McLoughlin, EVP Strategy, HuddleLast week saw two notable security anduptime snafus. Firstl...
Upcoming SlideShare
Loading in...5
×

The importance of being up

126

Published on

Like most true cloud companies, the Huddle team is fanatical about uptime. We understand that the reason many businesses choose the cloud is because they want to have access to their data wherever they are and whenever they want. As service providers, if we can’t provide access to that data then we’re failing. And it’s not just the providers who care about uptime and SLAs (Service Level Agreements) – purchasers can get as hung up on the numbers as we do.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
126
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

The importance of being up

  1. 1. The importance of being upAndy McLoughlin, EVP Strategy, HuddleLast week saw two notable security anduptime snafus. Firstly, cloud sync andbackup startup DropBox left a gapingsecurity hole in their application after aproduct upgrade last weekend. Accordingto The Register, a bug in DropBox’sauthentication system enabled anyone tolog into any account and access their content. This was fixed after approximately four hours andcould, potentially, have affected hundreds of thousands of accounts.Secondly, just a week before the release of its long-awaited Office 365 cloud suite, Microsoftsuffered an embarrassing three hour outage on its BPOS service, reported Business Insider. BPOS(Business Productivity Online Suite, encompassing SharePoint, Exchange and other tools) is thepredecessor to Office 365 and launched in 2007 as a single-tenant (i.e. One customer per server)hosted alternative to traditional on-premise deployments. The BPOS service has suffered multiplefailures since its launch with its primary cloud competitor, Google Apps, quick to point out that theservice was never designed to be delivered via the cloud. Like Google Apps, Huddle was engineeredfrom the ground up to work in the cloud and scale elastically as usage grew.Like most true cloud companies, the Huddle team is fanatical about uptime. We understand that thereason many businesses choose the cloud is because they want to have access to their datawherever they are and whenever they want. As service providers, if we can’t provide access to thatdata then we’re failing. And it’s not just the providers who care about uptime and SLAs (Service LevelAgreements) – purchasers can get as hung up on the numbers as we do. While it’s important toestablish what your service provider’s SLA is, the question you should be asking is: what uptime hasyour system had over the last three/six/twelve months? SLAs provide reassurance, but no amount ofmoney will compensate for the damage done to your business should the service go down. Yourreputation is at stake and your provider should be willing to reveal their uptime. You also need toquery if the uptime statistics include scheduled maintenance. Downtime is downtime, whether it’sscheduled or not. This leads me nicely onto the question of the uptime ‘nines’.We’re very proud to offer all of our customers a minimum of 99.9% uptime and are currentlyrunning at 99.992% over the last 90 days (check out the stats in real-time here). But what do thesenumbers mean in the real world? You’ll often hear cloud service providers talking about multiplenines when referring to their uptime: 99.9%, 99.99%, 99.999% and so on. Rather than simplyassuming that you need as many nines as possible, consider what the business impact of the relativeminutes of downtime a week and/or month will be. For example, 99.9% uptime equates to 10.1minutes downtime a week, 99.99% is 1.01 minutes a week and 99.999% is 6.05 seconds of downtimeper week.Given its complete re-architecture, will Office 365 fix Microsoft’s tarnished reputation for providingreliable cloud applications? Early reviews have been mixed, with many analysts claiming the 28 Junelaunch date is simply too aggressive given the number of outstanding issues reported.

×