The State of Facebook

The State of Facebook How Businesses Are Using the World’s Biggest Social Network Jeanne Hopkins & Rick Burnes HubSpot Marketing Managers Twitter: @jeannehopkins & @rickburnes

Agenda I. About HubSpot II. Why Facebook Is Important • New data III. How Businesses Use Facebook • Case Studies

What’s HubSpot? • Founded in July 2006; grew out of research at MIT • Sells inbound marketing software • 2,000+ customers; 100+ employees 3

Is Facebook Just Cotton Candy? Flickr: anitacanita It’s sweet and sticky … but does your business get nutritional value? 5

Facebook’s Roles in Inbound Marketing Blogging SEO Facebook Email Pay-Per-Click Website Visitors Facebook Leads Customers 6

Facebook Momentum

Further Evidence

Social Media Spending

Facebook Grader - Business

# of Facebook Fans Distribution

Category Distribution <500 Fans

Top 10 Sub-Categories <500 Fans

Data Conclusion • Facebook provides small businesses with an opportunity to position themselves at a low-cost, with a potentially high return • Most Facebook pages have less than 500 fans. A business does not need thousands of fans to be successful. • Facebook is a channel for business communication.

How Businesses Participate: Pages 17

What Makes Great Facebook Pages?* Product Passion Content Community Fun Practical Information Je Ne Sais Quoi * In my opinion. 18

What Are Your Neighbors Up To? The best way to learn how to use Facebook for your business? Study the things that work for other businesses. 19

Don’t Focus Too Much on Your Industry The best marketers take off the blinders and look outside their world for inspiration. “But we’re a B2B company” is a BAD excuse not to dive into Facebook. beketchai on flickr 20

Tip: Be a Fan of Facebook Marketing 21

Case Study #1: MailChimp • Email Marketing Software • >5,000 fans 22

MailChimp Uses Notes & Photos B2B Tip: Share useful information; have fun. 23

Case Study #2: All Things Jeep • Website that sells Jeep paraphernalia • >2,300 fans 24

272 Photos Contributed by Users B2B Tip: Engage your Facebook community. 25

Case Study #3: Nicholas Kristof • NYT Columnist • >146,543 fans 26

Context Provided for Each Link B2B Tips: Be passionate; share content, but share it with a personal voice. 27

Final Thoughts … 28

20th Century Customers Highly transactional, anonymous. 29

21st Century Customers Relationship based; they want to go where everybody knows their name. 30

The Challenge? Too Many Pieces! d.j.k. on flickr 31

HubSpot Puts the Pieces Together 32

Thank You! Sign up for a free trial of HubSpot: www.hubspot.com/trial/ Connect with us: LinkedIn: www.linkedin.com/in/rickburnes Twitter: www.twitter.com/rickburnes LinkedIn: www.linkedin.com/in/jeannehopkins Twitter: www.twitter.com/jeannehopkins More questions? Post them here: http://inbound.org

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The State of Facebook

by HubSpot All-in-one Marketing Software on Dec 30, 2009

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