Your SlideShare is downloading. ×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Help! My Sales Team Thinks Our Inbound Leads Suck. #INBOUND13

3,050
views

Published on

INBOUND 2013 presentation by Mark Roberge. …

INBOUND 2013 presentation by Mark Roberge.
Register for INBOUND 2014 at www.inbound.com


0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,050
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
21
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. HELP! MY SALES TEAM THINKS OUR INBOUND LEADS SUCK. Mark Roberge SVP Sales and Services – HubSpot @markroberge #inbound13
  • 2. Old School Sales and Marketing •  Trade Show Booths •  Build Lists •  Logo Design •  Cold Call High •  Messaging •  Lead with Elevator Pitch •  Pitch Decks •  Always Be Closing
  • 3. New School Marketing, Old School Sales •  Social Media •  Build Lists •  Blogging •  Cold Call High •  SEO •  Lead with Elevator Pitch •  Content •  Always Be Closing
  • 4. Transform the way you target leads. #inbound2013
  • 5. Inbound Flips the “Good Fit/Has Pain” Model on Its Head. Filtering Leads is a Must. OUTBOUND SALES Good Fit Has Pain
  • 6. Inbound Flips the “Good Fit/Has Pain” Model on Its Head. Filtering Leads is a Must. OUTBOUND SALES INBOUND SALES Good Fit Has Pain Has Pain Good Fit
  • 7. Avoid the lead scoring trap.
  • 8. Use Buyer Context to Determine when to Pass Leads to Sales Enterprise Mid Market Small Business Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer
  • 9. Use Buyer Context to Determine when to Pass Leads to Sales Enterprise Mid Market Small Business Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer
  • 10. Use Buyer Context to Determine when to Pass Leads to Sales Enterprise Mid Market Small Business Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer
  • 11. Use Buyer Context to Determine when to Pass Leads to Sales Enterprise Mid Market Small Business Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer Prospect Lead Opportunity Opportunity Customer
  • 12. Use Buyer Context to Determine when to Pass Leads to Sales Enterprise Mid Market Small Business Prospect Lead Opportunity Customer Prospect Lead Opportunity Customer Prospect Lead Opportunity Opportunity Customer
  • 13. Transform the way you prospect leads. #inbound2013
  • 14. How an Outbound Trained Sales Person Prospects an Inbound Lead #1 “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” 5/27 at 3 PM
  • 15. How an Outbound Trained Sales Person Prospects an Inbound Lead Voicemail #1: 5/27 at 3 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” #2 “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” 5/29 at 2 PM
  • 16. How an Outbound Trained Sales Person Prospects an Inbound Lead Voicemail #1: 5/27 at 3 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” Voicemail #2: 5/29 at 2 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” #3 “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” 6/1 at 4 PM
  • 17. How an Outbound Trained Sales Person Prospects an Inbound Lead Voicemail #1: 5/27 at 3 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” Voicemail #2: 5/29 at 2 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” Voicemail #3: 6/1 at 4 PM “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” #4 “Hi Mark. This is John from XYZ Company. We help sales executives streamline their closing process with our state of the art electronic signature technology. Are you free at 1 PM tomorrow to discuss?” 6/4 at 3 PM
  • 18. How an Inbound Trained Sales Person Prospects an Inbound Lead Research Monitor and React Inbound Prospecting Approach
  • 19. How an Inbound Trained Sales Person Prospects an Inbound Lead Research Monitor and React Inbound Prospecting Approach Social Media Website Email
  • 20. How an Inbound Trained Sales Person Prospects an Inbound Lead Research Monitor and React Inbound Prospecting Approach HOW DOES THAT WORK?
  • 21. How an Inbound Trained Sales Person Prospects an Inbound Lead #1 “Hi John. This is Mark from HubSpot. I noticed you downloaded our eBook on B2B Lead Generation through Facebook. I took a look at your company Facebook presence and had two quick ideas to run by you. I will email them to you now. Let me if you would like to go over them.” 5/27 at 7 AM
  • 22. How an Inbound Trained Sales Person Prospects an Inbound Lead Voicemail #1 5/27 at 7 AM “Hi John. This is Mark from HubSpot. I noticed you downloaded our eBook on B2B Lead Generation through Facebook. I took a look at your company Facebook presence and had two quick ideas to run by you. I will email them to you now. Let me if you would like to go over them.” #2 “Hi John. This is Mark from HubSpot. I found a case study of one of you customers that is in your industry that increased their lead flow by 50% using Facebook. I will email you the case study and am happy to walk you through their process when you have a moment.” 5/29 at 6 PM
  • 23. How an Inbound Trained Sales Person Prospects an Inbound Lead 5/27 at 7 AM “Hi John. This is Mark from HubSpot. I noticed you downloaded our eBook on B2B Lead Generation through Facebook. I took a look at your company Facebook presence and had two quick ideas to run by you. I will email them to you now. Let me if you would like to go over them.” 5/29 at 6 PM “Hi John. This is Mark from HubSpot. I found a case study of one of you customers that is in your industry that increased their lead flow by 50% using Facebook. I will email you the case study and am happy to walk you through their process when you have a moment.” #3 “Hi John. This is Mark from HubSpot. I actually ran your marketing grader report side by side with the HubSpot customer in your vertical. The report yields a few additional opportunities for lead generation in social media. I’ll email you the report now and am happy to walk you through it.” 6/1 at 12 PM
  • 24. How an Inbound Trained Sales Person Prospects an Inbound Lead 5/27 at 7 AM “Hi John. This is Mark from HubSpot. I noticed you downloaded our eBook on B2B Lead Generation through Facebook. I took a look at your company Facebook presence and had two quick ideas to run by you. I will email them to you now. Let me if you would like to go over them.” 5/29 at 6 PM “Hi John. This is Mark from HubSpot. I found a case study of one of you customers that is in your industry that increased their lead flow by 50% using Facebook. I will email you the case study and am happy to walk you through their process when you have a moment.” 6/1 at 12 PM “Hi John. This is Mark from HubSpot. I actually ran your marketing grader report side by side with the HubSpot customer in your vertical. The report yields a few additional opportunities for lead generation in social media. I’ll email you the report now and am happy to walk you through it.” #4 “Hi John. This is Mark from HubSpot. I have not heard back from you so I am going to assume that generating more leads through social media in 2013 is no longer a priority. Call me anytime if things change.” 6/4 at 10 AM
  • 25. LTV COCA LTV / COCA Apply Science to Optimize the Prospecting Cadence Attempt # Attempt All  Leads   Enterprise Erin  Leads   Small Business Ollie  Leads   Mid Market Ollie  Leads   * Data has been altered from actual HubSpot data for the purposes of this presentation.
  • 26. Sales needs to monitor prospects’ interactions everywhere.
  • 27. Monitoring For Individual Triggering Events Prospect mentions your company, a competitor, or an industry term in social media. Prospect opens an email you sent them. Prospect visits your website. Prospect changes role in LinkedIn. Customer mentions you in Twitter.
  • 28. Transform the way you connect with leads. #inbound2013
  • 29. The Old School Sales Process “Let’s talk profit margins!” “Let’s.”
  • 30. When Old School Tries to Go New School “Let’s talk profit margins!” “Huh?”
  • 31. Transform Your Sales To Connect With Influencers “Let’s talk marketing strategy.” “Great. My boss is looking to boost site traffic. Let’s get him on this call.”
  • 32. Transform the way your prospects perceives your sales people. #inbound2013
  • 33. A lways Be C losing
  • 34. Always Be Closing ALWAYS BE HELPING
  • 35. Train Sales to “Live” in your Prospects’ World
  • 36. Set Them Up to be Thought Leaders
  • 37. Sales isn’t pitching and closing. It’s diagnosing and prescribing. #inbound2013
  • 38. We Should Chat inboundsales@hubspot.com #inbound2013

×