Groundswell Award Application from HubSpot Category: Supporting “ Getting Love from Customer Forums”

HubSpot + $ $ $

Problem

Problem

Solution http://Success.HubSpot.com

Stats – First 9 Months Over 3,000 posts Average topic gets 3.5 replies Activity growing 20-40% per month Customer churn rate decreased 25%

Over 3,000 posts

Average topic gets 3.5 replies

Activity growing 20-40% per month

Customer churn rate decreased 25%

Testimonials http://twitter.com/Scobleizer/statuses/774666561

http://twitter.com/Scobleizer/statuses/774666561

Testimonials http://twitter.com/jamiemt/statuses/908601304

http://twitter.com/jamiemt/statuses/908601304

Testimonials http://twitter.com/Nicole222/statuses/898490760

http://twitter.com/Nicole222/statuses/898490760

Testimonials http://twitter.com/Jessicah07/statuses/871925846

http://twitter.com/Jessicah07/statuses/871925846

Testimonials http://twitter.com/spchampion/statuses/867795149

http://twitter.com/spchampion/statuses/867795149

Testimonials Any time we post a question in the forum or send them an email, I always get an response within 4 hours. No joke! These guys don’t seem to sleep at all. They are operating on Eastern Time and I am operating on Pacific time and when we make a post on the forum around 9 pm (12 am HubSpot Time), we still get a response by 10 pm (1 am HubSpot Time). Crazy! Now, that is what I call dedication! No wonder Hubspot has been so successful. I guess the key to success must be the willingness to give up sleep … http://www.clarityaccounting.com/blog/index.php/2008/08/27/email-customer-service/

Any time we post a question in the forum or send them an email, I always get an response within 4 hours. No joke! These guys don’t seem to sleep at all.

They are operating on Eastern Time and I am operating on Pacific time and when we make a post on the forum around 9 pm (12 am HubSpot Time), we still get a response by 10 pm (1 am HubSpot Time).

Crazy! Now, that is what I call dedication! No wonder Hubspot has been so successful. I guess the key to success must be the willingness to give up sleep …

http://www.clarityaccounting.com/blog/index.php/2008/08/27/email-customer-service/

Testimonials “ I really felt like HubSpot was a part of our blog.” -- Joyce Bartlett, Tizor http://www.youtube.com/watch?v=eAZOek4Gw1Y

“ I really felt like HubSpot was a part of our blog.”

-- Joyce Bartlett, Tizor

http://www.youtube.com/watch?v=eAZOek4Gw1Y

Thanks! www.HubSpot.com Twitter: @hubspot LinkedIn: http://LinkedIn.ProMarketers.com Facebook: http://Facebook.ProMarketers.com Free tools: http://Grader.com/

www.HubSpot.com

Twitter: @hubspot

LinkedIn: http://LinkedIn.ProMarketers.com

Facebook: http://Facebook.ProMarketers.com

Free tools: http://Grader.com/