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HubSpot Groundswell Award 2008

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HubSpot's entry into the 2008 Groundswell Awards in the Supporting category for our http://Success.HubSpot.com website which includes our methodology, training, support, customer discussion forums and …

HubSpot's entry into the 2008 Groundswell Awards in the Supporting category for our http://Success.HubSpot.com website which includes our methodology, training, support, customer discussion forums and best practices tips for customers.

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Transcript

  • 1. Groundswell Award Application from HubSpot Category: Supporting “ Getting Love from Customer Forums”
  • 2. HubSpot + $ $ $
  • 3. Problem
  • 4. Problem
  • 5. Solution http://Success.HubSpot.com
  • 6. Stats – First 9 Months
    • Over 3,000 posts
    • Average topic gets 3.5 replies
    • Activity growing 20-40% per month
    • Customer churn rate decreased 25%
  • 7. Testimonials
    • http://twitter.com/Scobleizer/statuses/774666561
  • 8. Testimonials
    • http://twitter.com/jamiemt/statuses/908601304
  • 9. Testimonials
    • http://twitter.com/Nicole222/statuses/898490760
  • 10. Testimonials
    • http://twitter.com/Jessicah07/statuses/871925846
  • 11. Testimonials
    • http://twitter.com/spchampion/statuses/867795149
  • 12. Testimonials
    • Any time we post a question in the forum or send them an email, I always get an response within 4 hours. No joke! These guys don’t seem to sleep at all.
    • They are operating on Eastern Time and I am operating on Pacific time and when we make a post on the forum around 9 pm (12 am HubSpot Time), we still get a response by 10 pm (1 am HubSpot Time).
    • Crazy! Now, that is what I call dedication! No wonder Hubspot has been so successful. I guess the key to success must be the willingness to give up sleep …
    • http://www.clarityaccounting.com/blog/index.php/2008/08/27/email-customer-service/
  • 13. Testimonials
    • “ I really felt like HubSpot was a part of our blog.”
    • -- Joyce Bartlett, Tizor
    • http://www.youtube.com/watch?v=eAZOek4Gw1Y
  • 14. Thanks!
    • www.HubSpot.com
    • Twitter: @hubspot
    • LinkedIn: http://LinkedIn.ProMarketers.com
    • Facebook: http://Facebook.ProMarketers.com
    • Free tools: http://Grader.com/