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HubSpot Groundswell Award 2008
 

HubSpot Groundswell Award 2008

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HubSpot's entry into the 2008 Groundswell Awards in the Supporting category for our http://Success.HubSpot.com website which includes our methodology, training, support, customer discussion forums and ...

HubSpot's entry into the 2008 Groundswell Awards in the Supporting category for our http://Success.HubSpot.com website which includes our methodology, training, support, customer discussion forums and best practices tips for customers.

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    HubSpot Groundswell Award 2008 HubSpot Groundswell Award 2008 Presentation Transcript

    • Groundswell Award Application from HubSpot Category: Supporting “ Getting Love from Customer Forums”
    • HubSpot + $ $ $
    • Problem
    • Problem
    • Solution http://Success.HubSpot.com
    • Stats – First 9 Months
      • Over 3,000 posts
      • Average topic gets 3.5 replies
      • Activity growing 20-40% per month
      • Customer churn rate decreased 25%
    • Testimonials
      • http://twitter.com/Scobleizer/statuses/774666561
    • Testimonials
      • http://twitter.com/jamiemt/statuses/908601304
    • Testimonials
      • http://twitter.com/Nicole222/statuses/898490760
    • Testimonials
      • http://twitter.com/Jessicah07/statuses/871925846
    • Testimonials
      • http://twitter.com/spchampion/statuses/867795149
    • Testimonials
      • Any time we post a question in the forum or send them an email, I always get an response within 4 hours. No joke! These guys don’t seem to sleep at all.
      • They are operating on Eastern Time and I am operating on Pacific time and when we make a post on the forum around 9 pm (12 am HubSpot Time), we still get a response by 10 pm (1 am HubSpot Time).
      • Crazy! Now, that is what I call dedication! No wonder Hubspot has been so successful. I guess the key to success must be the willingness to give up sleep …
      • http://www.clarityaccounting.com/blog/index.php/2008/08/27/email-customer-service/
    • Testimonials
      • “ I really felt like HubSpot was a part of our blog.”
      • -- Joyce Bartlett, Tizor
      • http://www.youtube.com/watch?v=eAZOek4Gw1Y
    • Thanks!
      • www.HubSpot.com
      • Twitter: @hubspot
      • LinkedIn: http://LinkedIn.ProMarketers.com
      • Facebook: http://Facebook.ProMarketers.com
      • Free tools: http://Grader.com/