Social Media and Building Community (GF201) Professor: Chris Brogan , New Marketing Labs

Social Media and Building Community (GF201) Chris Brogan... New Marketing Labs, LLC twitter: @chrisbrogan hashtag: #imu / #gf201

Chris Brogan...

New Marketing Labs, LLC

twitter: @chrisbrogan

hashtag: #imu / #gf201

01_ it’s all about them community is never about you, your product, or anything else related to YOUR goals... ...except insofar as you serve to power theirs.

community is never about you, your product, or

anything else related to YOUR goals...

...except insofar as you serve to power theirs.

02_ community is a gift if people form a community around your stuff, be pleased. whether or not it’s on your site, under your control, you have something to work with.

if people form a community around your stuff,

be pleased. whether or not it’s on your site, under

your control, you have something to work with.

03_ be humble. always. the moment you forget that you’re there as a participant and think you’re the owner, you’re on a fast ride down to nothing.

the moment you forget that you’re there as a

participant and think you’re the owner, you’re on a

fast ride down to nothing.

04_ listen. acknowledge. listening is point 1. if you don’t listen, you fail. but acknowledging people’s participation is the most most most most most most most... most important part of community. fail this and fail.

listening is point 1. if you don’t listen, you fail.

but acknowledging people’s participation is the most most most most most most most... most

important part of community. fail this and fail.

05_ it’s not about the where a community isn’t a facebook community or a twitter community or any social network in general. it’s people who gather. tribes are always nomadic in the new web.

a community isn’t a facebook community or a

twitter community or any social network in

general. it’s people who gather. tribes are always

nomadic in the new web.

06_ equip instead of sell your community wants to succeed. they look to you (if you’re lucky) as part of that recipe. give them more and more success, not more and more of the product you need to sell.

your community wants to succeed. they look to

you (if you’re lucky) as part of that recipe. give them more and more success, not more and more of the product you need to sell.

07_ celebrate them if all you offer is a place to praise and talk about your products and services, pack it in. seek out your community’s personal and professional successes and praise those, too. more so.

if all you offer is a place to praise and talk about your products and services, pack it in. seek out your community’s personal and professional successes and praise those, too. more so.

08_ the roi of community community helps in several parts of the sales cycle: lead generation, post-sale education, support, and r&d for future products. any one of these can be measured. measure them all.

community helps in several parts of the sales cycle: lead generation, post-sale education, support, and r&d for future products. any one of these can be measured. measure them all.

09_ resource costs and team community cannot be outsourced, but it can be bolstered. support often make the best community manager recruits. off-site some of the drudge work.

community cannot be outsourced, but it can be bolstered. support often make the best community manager recruits. off-site some of the drudge work.

10_ first steps listen. find them where they are. determine what they want. decide if you join their community or make one. or both. introduce yourself. invite them. ask them for goals and hopes. share yours. begin the journey. repeat. repeat. repeat.

listen. find them where they are.

determine what they want.

decide if you join their community or make one.

or both.

introduce yourself. invite them.

ask them for goals and hopes.

share yours.

begin the journey. repeat. repeat. repeat.

xx_ chris brogan... [email_address] twitter: @chrisbrogan cell: 617.759.3639

[email_address]

twitter: @chrisbrogan

cell: 617.759.3639