Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

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Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

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Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

  1. 1. The Ins and Outs and Ups and Downs of Online Tutoring Deborah Hardwick Manager, Online Tutoring Houston Community College Deborah.hardwick@hccs.edu 713-718-5340
  2. 2. Who Are We? 1
  3. 3. Houston Community CollegeWe are an urban community college serving approximately 75,000students each semester.We have five semi-autonomous regional colleges and the ColemanCollege for Allied Health Careers, all served by a systemadministration 2
  4. 4. Basic Truths about Online TutoringIt is not “old stuff in a new package.” • Online tutoring is a new way of communicating. • Not every one should use or work in online tutoring. • Students do more of the work. • Constant oversight of tutors is possible. • A workaholic needs to oversee the program. • Flexible tutors are need 3
  5. 5. The Magical ToolbarOur Writing Center would not be possible without the macros toolbardeveloped by Sandra Vaughn.It encourages speed and uniformity while discouraging over-tutoring.We share the toolbar within HCC and among colleges all over the U.S.who have online tutoring programs. 4
  6. 6. DecisionsWe made decisions as we went along. That’s not the best way.Early decisions made in concert with all stakeholders –faculty, administrators, students, and tutors - increase the potential for arobust program.However, flexibility is crucial. 5
  7. 7. What areas will be tutored?Single subjects?Multiple subjects?Academic and/or Workforce? 6
  8. 8. Who will oversee online tutoring?Academic or student services side of the house?Full- or part-time supervisor?Clerical support?Discipline area advisory committees? 7
  9. 9. How will online tutoring be funded?Hard or soft money?Grant –driven?In addition to or part of current tutoring budget?Departmental or system-level funding? 8
  10. 10. Who will provide the technology?In-sourcing IT? E-mail; IM; Blackboard; WebCT, Go to Meeting,etc?Outsourcing Tech provider? Full-service provider? 9
  11. 11. Who will do the work?In-sourcing Current full-time faculty? Office hours? Release time? Paid tutoring? Current and ex-part-time faculty? Upper division and graduate students? Out-sourcing National company Regional consortium Outsiders 10

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