The Ins and Outs and Ups and    Downs of Online Tutoring                  Deborah Hardwick             Manager, Online Tut...
Who Are We?              1
Houston Community CollegeWe are an urban community college serving approximately 75,000students each semester.We have five...
Basic Truths about Online TutoringIt is not “old stuff in a new package.”     •   Online tutoring is a new way of communic...
The Magical ToolbarOur Writing Center would not be possible without the macros toolbardeveloped by Sandra Vaughn.It encour...
DecisionsWe made decisions as we went along. That’s not the best way.Early decisions made in concert with all stakeholders...
What areas will be tutored?Single subjects?Multiple subjects?Academic and/or Workforce?                                   ...
Who will oversee online tutoring?Academic or student services side of the house?Full- or part-time supervisor?Clerical sup...
How will online tutoring be funded?Hard or soft money?Grant –driven?In addition to or part of current tutoring budget?Depa...
Who will provide the technology?In-sourcing   IT?   E-mail; IM; Blackboard; WebCT, Go to Meeting,etc?Outsourcing  Tech pro...
Who will do the work?In-sourcing   Current full-time faculty?     Office hours? Release time? Paid tutoring?   Current and...
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Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

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Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

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Bellwether Online Tutoring Presentation 2012: Ins & outs ups & downs

  1. 1. The Ins and Outs and Ups and Downs of Online Tutoring Deborah Hardwick Manager, Online Tutoring Houston Community College Deborah.hardwick@hccs.edu 713-718-5340
  2. 2. Who Are We? 1
  3. 3. Houston Community CollegeWe are an urban community college serving approximately 75,000students each semester.We have five semi-autonomous regional colleges and the ColemanCollege for Allied Health Careers, all served by a systemadministration 2
  4. 4. Basic Truths about Online TutoringIt is not “old stuff in a new package.” • Online tutoring is a new way of communicating. • Not every one should use or work in online tutoring. • Students do more of the work. • Constant oversight of tutors is possible. • A workaholic needs to oversee the program. • Flexible tutors are need 3
  5. 5. The Magical ToolbarOur Writing Center would not be possible without the macros toolbardeveloped by Sandra Vaughn.It encourages speed and uniformity while discouraging over-tutoring.We share the toolbar within HCC and among colleges all over the U.S.who have online tutoring programs. 4
  6. 6. DecisionsWe made decisions as we went along. That’s not the best way.Early decisions made in concert with all stakeholders –faculty, administrators, students, and tutors - increase the potential for arobust program.However, flexibility is crucial. 5
  7. 7. What areas will be tutored?Single subjects?Multiple subjects?Academic and/or Workforce? 6
  8. 8. Who will oversee online tutoring?Academic or student services side of the house?Full- or part-time supervisor?Clerical support?Discipline area advisory committees? 7
  9. 9. How will online tutoring be funded?Hard or soft money?Grant –driven?In addition to or part of current tutoring budget?Departmental or system-level funding? 8
  10. 10. Who will provide the technology?In-sourcing IT? E-mail; IM; Blackboard; WebCT, Go to Meeting,etc?Outsourcing Tech provider? Full-service provider? 9
  11. 11. Who will do the work?In-sourcing Current full-time faculty? Office hours? Release time? Paid tutoring? Current and ex-part-time faculty? Upper division and graduate students? Out-sourcing National company Regional consortium Outsiders 10
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