Unsure About Starting a House Cleaning Business


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Unsure About Starting a House Cleaning Business

  1. 1. Special Report #1 What You Need to Know if You’re Unsure About Starting a Cleaning Business Anne-Marie Moore
  2. 2. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ This Special Report does NOT come with Resell Rights! Limits of Liability / Disclaimer of Warranty: The author and publisher of this special report and the accompanying materials have used their best efforts in preparing the material. The author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness or completeness of the contents of this program. They disclaim any warranties (expressed or implied), merchantability or fitness for any particular purpose. The author and publisher shall in no event be held liable for any loss or other damages, including but not limited to special, incidental, consequential or other damages. As always, the advice of a competent legal, tax, accounting or other professional should be sought. The author and publisher do not warrant the performance, effectiveness or applicability of any sites listed in this book. All links are for information purposes only and are not warranted for content, accuracy or any other implied or explicit purpose. This report contains material protected under International and Federal Copyright Laws and Treaties. Any unauthorized reprint or use of this material is prohibited. _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 2
  3. 3. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ Getting Started Although my specialty was house cleaning, the business information, cleaning procedures and the information on employees that I provide in my publications can be applied to any type of cleaning business. The cleaning industry is littered with businesses that did not succeed for the following reasons: • Weak Organization • Undocumented Cleaning Procedures • Lack of Experienced Management • Untrained Cleaners • Inability to Meet Customers Needs • High Employee Turnover There are many different ways to build a cleaning organization. To have a successful business, you must be able to meet your customer’s needs and manage a staff that is willing to follow the policies you implement to create the reality of your vision. Who Excels in the House Cleaning Business If you have an obsessive-compulsive personality, then you are ready made for building a house cleaning business. This is tedious work and you will be cleaning houses everyday if you are lucky. If you are sloppy, unorganized or tardy, you will not last long because your clients will replace you. Your clients and customers will expect everything to be perfect. If you are just starting this business then you need to begin by doing the work yourself or with a partner. You will never be able to manage employees in this business if you do not know how to do the work yourself. It’s one thing to know how to do the work by reading instructions, it’s quite another to implement them efficiently and understand how they work in client’s homes. _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 3
  4. 4. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ The business information contained in this book can be applied to any type of cleaning business. Just make sure that you are suited to the type of cleaning you decide to perform. Here are some of the qualities you will need: Attention to Detail Cleanliness Organization People Skills Strong Visual Ability Physical Capacity and Strength Trainable Patience Dexterity Desire to Grow as a Person Attention to Detail When your customer reviews your work, they are not looking for problems. They are admiring the cleanliness of their home. However, when they find something out of place, a rag left behind or a smudge on the mirror, they magnify every problem they find. If you have the ability to concentrate on details, you will have happy customers and more referrals. Cleanliness In this business you must not only clean well, you must do your work in a clean manner. You must be aware of what you are doing while you are cleaning to ensure you do not leave any problems behind. What would happen if you were through cleaning the shower and stepped out onto white carpet? That area of carpet may become damp and a mild stain or impression might be left behind. You must anticipate these things and do your work in a clean manner to prevent such issues and possible damage. _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 4
  5. 5. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ Organization You will be using organizational skills all day, every day. If you are taking your own products and equipment, you will have to organize them in your vehicle to prevent tips and spills. When you first walk through a site you plan to clean you must identify where to start, how you will proceed and where you will end. You then organize your equipment to meet this plan so that nothing is left behind. When you schedule your clients, you will organize them by location to eliminate long travel time. People Skills You must be willing to increase your people skills. Your clients and customers all have different personalities and needs. You on the other hand, have a set routine and a schedule to follow. It will be up to you to decide how you will accommodate the individual situations that may arise with your schedule. Strong Visual Ability If you do not see the dirt, you will not be able to clean it and you will not have happy clients. One of the important things I teach is how to improve your visual skills. You can’t go into a client’s house every appointment and clean the same things like a robot. It’s not practical and you are probably spending the same amount of time doing the same things on every appointment. That means you are missing other items that need attention infrequently. You must be willing be improve your visual capacity to become the most efficient cleaner and the best cleaning company. Physical Capacity and Strength If you want to make money then you have to keep moving. Do not expect to clean a few rooms and take a break. Taking a break will cause you to lose energy and the willingness to continue. If you are not in good shape now then you will have to plan on starting slowly. You will ache in places you never thought could ache. In fact, you may not be able to get out of bed the next day! _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 5
  6. 6. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ Trainable If you are not trainable then I suggest you not purchase additional Special Reports or books. Not only will I be training you but you are going to get an ongoing education with every house or business you clean. Patience You are going to be cleaning for a profit and the better you get the faster you will want to work. However, an experienced cleaner knows when to slow down and have patience. Without it you will break all the knick knacks your client has spent a lifetime collecting. Dexterity Along with patience, you are going to need dexterity. There are large spaces to clean and little tiny spaces to clean between. The best house cleaners move every object to clean under and around it. There several ways to do this quickly but if you do not have dexterity, you will crash through the shower door in the process of cleaning the walls; you will let a tiny crystal object slip through your fingers or you will knock over the mop bucket while mopping the floor. And then you will be spending extra time cleaning up your mess or paying for all the damage you do. Desire to Grow as a Person You are going to learn a lot from the houses or businesses you clean, the employees you hire, the houses you bid on that never make an appointment and the clients you just cannot keep happy. Your road to success is to grow from these challenges; you will be amazed and pleased with the changes you will find in yourself. Fight it and you may not be growing a business at all; you will be too tired and frustrated for success. Defining Your Cleaning Business What are all the different types of cleaning services you can specialize in? House Cleaning Window Cleaning _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 6
  7. 7. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ Office Cleaning Carpet Cleaning Computer Cleaning Construction Cleanup Janitorial Services House Cleaning This business is the most thorough of the cleaning jobs. It also has a reliable customer base that continues to grow year after year. Between 1995 and 1965, an increase of 53% of households paid for house cleaning. Imagine how many want your services today! People are living longer and are either unable to clean their houses or want someone to do the “heavy work”. Women continue to enter the work force and they do not have the time to spend on performing the tasks to thoroughly clean their home. I found that a lot of stay-at-home moms want to spend quality time with their children instead of cleaning. These clients are looking for a thorough job. You must remember, any of the above groups can run a vacuum, dust a little and mop their floors. They will request your service to perform these tasks as well as the others they do not have time for. So, you better know what you’re doing! Window Cleaning This type of cleaning requires an ability to scale an extended ladder to upper floors in the outside elements and have the cleaning skills to perform your job well – especially in the clients’ house. Leave a little water on the floor, carpet or furniture and you’ll get complaints. Forget to properly lock the windows and you’ll get a call later that day or night. _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 7
  8. 8. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ The jobs go relatively fast, especially if you have a partner and therefore more jobs can be scheduled into your day. When a window cleaning is scheduled, you will be expected to remove and clean all the screens (don’t bend them!), wash and dry the windows without drips and also clean the window tracks. You could add this service to your house cleaning business but I do not recommend this in the beginning. Find a good window cleaner and refer your clients to them. Office Cleaning This is actually easier work than house cleaning. Offices do not want to pay for the thorough cleanings that are performed with residential cleaning. They do not want you moving objects on the desks or throwing out anything that has not been placed in a trash receptacle, therefore making the cleaning fairly superficial. You will be cleaning up the coffee area, mopping bare floors, disinfecting telephones, cleaning window ledges and vacuuming the carpet. Spot treating any stains you find on upholstered furniture and carpet areas may also be required. You will need a contract with these businesses to establish frequency of service, a fixed price and a payment schedule. Keep in mind that business incomes fluctuate and many go out of business therefore your payment schedule is critical. The best way to enforce this is to schedule payment in advance – on the first of the month, for example. If you do not receive the payment you may choose to cancel the service until payment for the month is received. This work is usually performed during the off-hours when the office is empty. If you do not like the hours, then you’ll need to select another type of cleaning job. _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 8
  9. 9. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ Carpet Cleaning This type of specialized work is best learned on the job as an apprentice. Moving furniture and mixing chemicals are the main (and dangerous) tasks involved. I do not recommend adding this to your house or office cleaning business unless you have prior experience and can invest in the equipment. Computer Cleaning With the technology boom, this has become another hot market and can be established as a separate business or an add-on to office cleaning. Computer cleaning basically consists of disinfecting the keyboard and blowing out all the dust. Imagine what you could earn in a large office building if you are charging by the number of machines! This work is usually performed during the off-hours. The hours may be negotiable with each contract. Since the machines do not take that long to clean, it may be appropriate to schedule the work during normal work hours. Start an add-on service: Computer Cleaning Service Construction Cleanup This is the most difficult and challenging of all cleaning work. When the work is near completion, you go into new construction sites to cleanup all the leftover glue, paint, etc. Harsh chemicals are used in this type of cleaning and a lot of back breaking scrubbing is involved. In the process, you have to be careful not to compromise the surface you are working on. If you do, you may be charged back for the replacement or fixes the developer must make to sell the property. Most people doing this type of cleaning work for one or more of the developers in their area and sometimes backfill their schedule with house cleaning jobs. Janitorial Services This type of work is contracted by an office building. You will be working off- hours and weekends, when nobody is around. Your duties will depend on the _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 9
  10. 10. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ type of work that is performed in the building and you will need a contract stating the terms of service and payment. If the company has a lot of bare floor, you will be using large cleaning equipment that can be rented by the job, as it is not used on every appointment. The large square footage makes it necessary to work with a team of people that you must supervise. Trash Can Cleaning This is a new service that you can buy into as a franchise or set the business up yourself. You’ll need specialty trucks/equipment that have been designed to quickly and easily clean trash cans that are issued in cities for trash pickups. Many cleaning businesses are adding this service to their existing business. For further information: www.KingOfCans.com _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 10
  11. 11. What You Need to Know if You’re Unsure About Starting a Cleaning Business ________________________________________________________________________________ If you enjoyed this Special Report, don’t miss our other reports, forms and eBooks. When you need information for your house cleaning business, we’re here to provide it! Special Reports Research and Plan Your Business Define Your Business and Identify Your Target Customers Advertising, What Works and What Doesn’t Pricing and Bidding Your Jobs Why You Need to Use Business Forms Your Products and Equipment Professional Cleaning Procedures for Speed and Efficiency Hiring and Training Cleaning Employees Managing House Cleaning Employees Forms Pro Business Pack Just Checklists eBooks Marketing Your Service Business The House Cleaning Pro Business-in-a-Box House Cleaning Pro Tips and Tricks Blog House Cleaning Pro Success System Blog _________________________________________________________________________________________________ Copyright 2009 House Cleaning Pro – All Rights Reserved Page 11