I’ve taught a resume and interviewing class before that focused solely details of resumes (sections to have, chronological vs. functional, etc), instead of focusing on what is going to get you to stand out.
Example of Task Statement (give overview of customer service jobs): -Answered customer calls Results statement: Answered approximately 100 customer calls per day while meeting all quality and timeliness goals which resulted in reduced customer complaints and/or customer call backs by 95%.
Many of the questions people ask me are about technical details of resumes, like should I list the year I graduated from college? Won’t that date me if I do? Or- Should my education or my work experience be listed first? Its reactive, instead of pro-active You should be thinking instead of big picture questions like what is do I need to change about my resume that is going to GET me the job instead thinking what should I take off that might harm my chances of getting a job
Give example of Nancy for last bullet
If you aren’t going to do it, who will? Think about what you are proud of!
An example: Dee is a woman in her mid-fifties who is approaching burn out in her non-profit managerial role due to increased budget cuts coupled with increased bureaucratic oversight from the national level. She would like to translate her skills into a more fulfilling and less confining position. Because she wears so many hats, she is having trouble knowing where to start in developing a resume.
Develop outreach and educational programming Direct the organization including implementation of human resource, budgetary, marketing and programming functions Coordinate staff and volunteers to respond to single family fires, tornadoes and floods Manage the Chapter’s website
What she came to us with on her resume. Are these tasks or accomplishments?
So we asked her- what are you proud of, and here was her list
Ask them to generate 1 personal and 1 professional accomplishment on their handout- share
Identify Accomplishments- read instructions page 2, draft them on pg 3 chart
Ask them to generate Key Skills for themselves
Give suggestions: Capture these in a summary of qualifications statement at the top of your resume instead of an objective!
Generate for one of your examples on page 4 of your handout
This is also a very good tool for preparing for an interview!
Emphasize to them to highlight key words in the job posting and use in the statements they create.
Results Lead to Results!
A Few Introductory
Notes About Resumes…
• A resume won’t get you a job
by itself, but it can keep you
from getting one.
• It is your way to market
yourself; don’t be shy about
• Do NOT, however, ever
fabricate the truth!
The Old Way
• A focus on tasks performed
on the job
• A concern over which style
of resume (chronological,
functional) was right for
• Only tasks performed on the
job or skills acquired
through a paying job are
relevant to your resume
The New Way
• A focus on results achieved
on the job
• A realization that the style
isn’t as important as what the
resume says about you.
• Results achieved through a
paid position or volunteer
experience are relevant
Shift your thinking!
The Paradigm Shift
1. Ask yourself: “What am I proud of accomplishing?”
2. Record these accomplishments. Quantify whenever possible!
3. Translate Accomplishments into Key Skills
4. Use your Accomplishments and Key Skills to record the
Situation, Action and Results
5. Write Results Statements
6. Match Results Statement to the job in which you are applying
How to Shift Your Thinking
What are you proud
Be your own cheerleader!
Our example, Dee:
Tasks or Accomplishments?
•Develop outreach and educational programming
•Raise funds for the Chapter
•Direct the organization including implementation of human
resource, budgetary, marketing and programming functions
of the Chapter
•Coordinate staff and volunteers to respond to single family
fires, tornadoes and floods
•Manage the Chapter’s website
So we ask…
What are you proud of?
• Added a signature event to raise funds for Chapter
• Increasing chapter revenue by $40,000 last year
• Developing a way to use the website for online giving-
increased traffic to website by 40% and increased one-time
donations by 15% through the website
• Developed programming to reach out to the Hispanic
population; resulted in 10 more, or 100 more people, being
educated on first-aid
• Increased volunteers involved in single-family fire rescue by
50 volunteers in 2011
Turn to Page 2 – 3 in handout
Professional : Personal / Social / Civic:
What are your
- Website management
Consider putting Key Skills in a Summary
of Qualifications Header
Identify the situation,
action and result of
each of your
Action, and Results
Situation: Chapter revenue had decreased
due to limited fundraising efforts .
Fundraising efforts that were being done
were outdated and not generating
enough community interest.
Action: Organized a young professionals
group to generate fundraising ideas,
solicited a corporate partner for
fundraiser and implemented a new
signature fundraiser. Promoted the event
through social media channels
Result: Event generated an additional
$10,000 in revenue in year 1 and
$30,000 in additional revenue in year 2.
Turn to page 4 of your handout
Situation Action Result
“Organized, planned and implemented a new fundraising
event. Solicited input from the community, gained
corporate sponsorships and promoted event through
social media outlets which led to an additional $10,000 in
revenue in year one and $30,000 in additional revenue in
year two of the event.”
Page 5 of your handout
Match Results Statement
to Job in which you are
• What if Dee wanted to apply for an Office Manager role?
• What if she wanted to apply for a Director of Development Role?
• Which key accomplishments would she focus on to generate