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Training Philosophy and samples from projects I have worked on.

Training Philosophy and samples from projects I have worked on.

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  • We positioned eLearning as an additional offering not replacing an existing one – the key message was internally focused to overcome resistance……….reposition scarce resources to where they can be most effectively used – this benefits the customer and us without affecting resource allocation
  • Program was delivered to all front line staff with the goal of increasing knowledge, professionalism and depth of financial markets knowlege
  • Global rollout – two years, 50+ countries, 3000+ Journalists, 200+ locations
  • How do you communicate and reach people in a virtual world? What do you do differently?
  • Took a classroom ethics course and made it available online – saved $ and increased availability without any reduction in effectiveness


  • 1. Mark Hamilton A strong leader and motivator with a thorough knowledge of adult learning theory and instructional design A culturally sensitive world traveler, uniquely positioned to bring a cross-cultural, global and interdisciplinary understanding to all projects Builds trusting relationships at all levels, providing support and strategic direction, and delivering results via innovative learning solutions In-depth critical thinking skills with a consistent record of anticipating problems and finding solutions with a focus on business goals
  • 2. What makes me unique? Focused on delivering business results not just training deliverables Unmatched global, cultural, social and training experience from more than 40 countries Unique blend of financial markets, eLearning and technology training experience I can design, develop and deliver training solutions as well as run a global training organization A track record of success selling training solutions to the largest Wall Street banks
  • 3. What people say about me…A terrific trainer and presenter Honest Sets the direction Results driven Professional Gets things done I build talent Innovative Professional AnalyticalThinks globally Curious Collaborative Inspirational
  • 4. Career Highlights Built eLearning into a viable training channel at Reuters saving more than $1 million dollars a year in T+E spending Training Program Manager for the largest Financial Advisor migration on Wall Street – 100,000 users Led the training team on two of the largest pre-sales pilots at Thomson Reuters - $500 million dollars in revenue Sold training & negotiated service level agreements with the largest banks and brokerage houses in the financial services industry Responsible for all aspects of training for the global rollout of a leading edge publishing platform at Reuters – 3000 Journalists in 50 countries
  • 5. My PhilosophyI am an expert at selling the value of training while improving retention and training effectiveness, through blended learning programs thatleverage social media and eLearning technologies. Helping people get the most from their training solution is what gets me out of bed in themorning. I believe…Partnerships are keyBusiness needs drive everythingEffectiveness is the focusThe work environment must support trainingMeasurement of business results must be linked to learning
  • 6. Where do I excel?
  • 7. SETTING THE DIRECTION FOR eLEARNING Built a new training channel at Reuters Overcame internal resistance and successfully marketed eLearning to customers Targeted a few large partners and focused resources Adopted Rapid eLearning content development model eLearning was just one part of the solution Built partnerships with customers Focused on 3 types of content LMS used for tracking and reports Focused on blended offering Delivered $1 Million annual savings Improved customer satisfaction scores Repositioned scarce F2F resources
  • 8. FINANCIAL MARKETS CERTIFICATION Successfully implemented a Financial Certification training program at Reuters Addressed lack of financial markets knowledge and confidence in front-line staff Leveraged use of Thomson Reuters Products/Data Allowed flexible delivery and scheduling Series of 6 modules Classroom / Online delivery Improved Customer Satisfaction Consistent and relevant training Improved depth of knowledge
  • 9. GLOBAL TECHNOLOGY ROLLOUT 3000 journalists in 200 global locations, how do you reach them? Multiple cultures, languages, time zones and a demanding schedule Complex News publishing platform supporting multiple languages Live, Real-Time Publishing system with hot cutover to new platform Blended learning solution – online, classroom, at your desk Leveraged eLearning where it would be most effective Delivered Realistic News Room training experience Maximized hands-on time in the classroom Provided one-to-one training at user’s desks for adoption Users switched to new system same day no delay Project completed on-schedule, on-budget User adoption & training satisfaction scores on target
  • 10. SOFT SKILLS TRAINING How do you effectively communicate in a virtual environment? Prepared training staff for Virtual Classroom and Online Meetings Focused on one-to-one interactions and one-to-many webcast skills Partnered with leading expert in the field Developed a coaching program for managers Improved active listening and presentation skills Virtual training scores same or better as F2F Staff acquired new skills vital to success Increased amount of training delivered Improved customer satisfaction scores
  • 11. VIRTUAL ETHICS COURSE Classroom offering available in different formats Expensive, infrequent delivery No guarantee of effectiveness Adapted course for virtual delivery via adobe connect Addressed new and traditional ethical challenges Hoaxes, Social Networking, Twitter & Chat rooms Used Video, Polls, Chat and real-world examples Pre and Post training modules for retention Knowledge Assessment and Compliance Tracking Improved adoption and completion rates Increased frequency and reach of course Increased understanding of complex ethics issues
  • 12. THANK YOU Mark Hamilton Training Director New York, NY 10036 USA Phone: 1-917-971-8085 Skype: mark.hamilton115