Habits for continuous improvements

Agile Saturday X 2014-02-15
hakan.forss@avegagroup.se
@hakanforss
http://hakanforss.wo...
“We are what we repeatedly do.
Excellence, then, is not an act,
but a habit.”
Aristotle

Created by Håkan Forss @hakanfors...
Håkan Forss
Lean/Agile Coach

@hakanforss
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Agile/Scrum/XP

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Lean & Kanban

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Understand
Direction

Grasp Current
Condition

Set the Next
Target
Condition

Planning Phase

Iterate toward
Target
Condit...
Improvements are experiments

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Puff

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Oh, I did NOT
expect that!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The sound of learning

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Hypothesis

Learning

Observation

Prediction

Experiment

Created by Håkan Forss @hakanforss http://hakanforss.wordpress....
Expect at least 50% of the
experiments will not give the
expected result
This is when we REALLY learn!

Created by Håkan F...
Practices

Worked

Experiments

Failed

Failures

Learning

Created by Håkan Forss @hakanforss http://hakanforss.wordpress...
What is a Kata?

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
What is a Kata?
Synthesizing thought and
behavior in skillful action;
the metacognition of
reflection in action

Created b...
Wax on, wax off

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Create ”muscle memory”
for continuous improvements

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Let’s do an experiment!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Cross your arms

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Now cross them the other way

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
We need to rewire our brains for
continuous improvements

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.c...
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Vision

Challenge
Target
Target
Target
Target Condition
Condition
Condition
Condition
Current
Condition

Created by Håkan ...
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Vision
“A goal is not always meant to be
reached, it often serves simply as
something to aim at”
Bruce Lee

Created by...
The Vision
Process focused

Not outcome focused
Not a business or company vision

Created by Håkan Forss @hakanforss http:...
Toyota’s Vision for Its
Production Operations
Zero defects
100 percent value added
One-piece flow, in sequence, on
demand
...
Software development
Vision example
Zero defects, in production
100 percent value added
Highest value first, on demand
Sec...
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
Get out of the corner office

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
What to collect
Data and facts, not gut feel
Process description (Value Stream Map)
Process metrics
Outcome metrics

Creat...
Process metrics
Cycle time

•The period required to complete an item, or task from
start to finish in one part of the proc...
Outcome metrics
Lead-time
Throughput

Quality

• The time to complete an item, or task from start
of the process all the w...
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
Our next target
condition is…

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Beyond the knowledge
threshold

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Put a square peg in a
round hole

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Setting a target condition
Hypothesis on the journey towards
the next Challenge and Vision
Based on your business strategy...
Challenge
Target
Target Condition
Target Condition
Target Condition
Condition
Current
Condition

Created by Håkan Forss @h...
Challenge

Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition examples
All work visible
Lead time 60 days (from 80 days)
Work-in-process 15 (from 20)
Deploy to product...
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Learning

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target
Condition

Current
Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Target Condition

Current Condition

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Leader coaching the learners

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
The Improvement Kata Handbook is Copyright © 2012 by Mike Rother
http://www-personal.umich.edu/~mrother/Materials_to_Downl...
Focus process

Target Condition

Challenge

Actual Condition

PDCA Cycle Records

Achieve by:_________

1

2
Obstacle park...
Focus process

Target Condition
Achieve by:_________

Challenge

Actual Condition

PDCA Cycle Records
1 2

3

4

Obstacle ...
Focus process

Target Condition

Challenge

Actual Condition

PDCA Cycle Records

Achieve by:_________
4

4

Obstacle park...
Toyota Kata summary
Improvements are experiments
Creates organization ”muscle memory” for
continuous improvements

Familia...
No
At Target
Condition?

Planning Phase

Yes

Executing Phase

Created by Håkan Forss @hakanforss http://hakanforss.wordpr...
Rocks !!

Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
Your treasure map to
Toyota Kata!
http://hakanforss.wordpress.com/tag/toyota-kata/
http://www.slideshare.net/hkanforss/
ht...
Q&A
Håkan Forss
Mail: hakan.forss@avegagroup.se
Twitter: @hakanforss
Blog: http://hakanforss.wordpress.com

Created by Håk...
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Toyota kata – Agile saturday x 2014 02-15

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle

What are the habits, routines, behavior patterns, needed to strive for excellence every day? How do we create a culture of continuous learning and improvement?

Building on the power of habits, Toyota Kata will help you build a culture of continuous learning and improvement, a kaizen culture.

In this session, you will be introduced to the two main Kata* of the Toyota Kata, the Improvement Kata and Coaching Kata. You will learn how the Improvement Kata and Coaching Kata can become your “muscle memory” for continuous learning and improvements in your organization. These daily habits or routines will help you to strive towards your vision, your state of awesomeness, in small experiments focused on learning. The Improvement Kata will form the habits of doing small daily experiments focused on learning and improving. The Coaching Kata will form the habits of the leaders of the organization to help the learners learn and improve.

In this session, we will take Toyota Kata out of the manufacturing context and put it into the knowledge work context. You will learn how you can start applying the Improvement Kata and Coaching Kata in a software development context tomorrow.

Time to stop collecting problems and start forming new habits of learning and improving!

(*) Kata means pattern, routine, habits or way of doing things. Kata is about creating a fast “muscle memory” of how to take action instantaneously in a situation without having to go through a slower logical procedure. A Kata is something that you practice over and over striving for perfection. If the Kata itself is relative static, the content of the Kata, as we execute it is modified based on the situation and context in real-time as it happens. A Kata as different from a routine in that it contains a continuous self-renewal process.

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Toyota kata – Agile saturday x 2014 02-15

  1. 1. Habits for continuous improvements Agile Saturday X 2014-02-15 hakan.forss@avegagroup.se @hakanforss http://hakanforss.wordpress.com/ Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  2. 2. “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. Håkan Forss Lean/Agile Coach @hakanforss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Agile/Scrum/XP Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. Lean & Kanban Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Understand Direction Grasp Current Condition Set the Next Target Condition Planning Phase Iterate toward Target Condition Executing Phase Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. Improvements are experiments Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. Puff Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  12. 12. Oh, I did NOT expect that! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  13. 13. The sound of learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  14. 14. Hypothesis Learning Observation Prediction Experiment Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Expect at least 50% of the experiments will not give the expected result This is when we REALLY learn! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  16. 16. Practices Worked Experiments Failed Failures Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. What is a Kata? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. What is a Kata? Synthesizing thought and behavior in skillful action; the metacognition of reflection in action Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Wax on, wax off Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Let’s do an experiment! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Cross your arms Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Now cross them the other way Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. We need to rewire our brains for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Vision Challenge Target Target Target Target Condition Condition Condition Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  29. 29. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  30. 30. The Vision “A goal is not always meant to be reached, it often serves simply as something to aim at” Bruce Lee Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  31. 31. The Vision Process focused Not outcome focused Not a business or company vision Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Toyota’s Vision for Its Production Operations Zero defects 100 percent value added One-piece flow, in sequence, on demand Security for people (no injuries) Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Software development Vision example Zero defects, in production 100 percent value added Highest value first, on demand Security for people (no injuries) Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  34. 34. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  35. 35. Get out of the corner office Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. What to collect Data and facts, not gut feel Process description (Value Stream Map) Process metrics Outcome metrics Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. Process metrics Cycle time •The period required to complete an item, or task from start to finish in one part of the process Work-In-Process •The amount of items, or tasks currently in one process step Queue size •The amount of items, or tasks currently in a queue in the process Iteration length, Takt time •The duration of a process cycle, at what pace/cadence the process should run Defects •The number of defects Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Outcome metrics Lead-time Throughput Quality • The time to complete an item, or task from start of the process all the way to the end of the process • The number of items, or tasks completed in a period of time • The quality of the product you produce Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  41. 41. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  42. 42. Our next target condition is… Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  43. 43. Beyond the knowledge threshold Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. Put a square peg in a round hole Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  45. 45. Setting a target condition Hypothesis on the journey towards the next Challenge and Vision Based on your business strategy and model for process improvement Follow the Goldilocks rule Not too hard, Not too easy, Just Right Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. Challenge Target Target Condition Target Condition Target Condition Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. Challenge Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. Target Condition examples All work visible Lead time 60 days (from 80 days) Work-in-process 15 (from 20) Deploy to production every 2 weeks Specification by Example is used for 80% of the features Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  50. 50. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  51. 51. Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  52. 52. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  53. 53. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  54. 54. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  55. 55. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  56. 56. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. Leader coaching the learners Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  66. 66. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  67. 67. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  68. 68. Focus process Target Condition Challenge Actual Condition PDCA Cycle Records Achieve by:_________ 1 2 Obstacle parking lot Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. Focus process Target Condition Achieve by:_________ Challenge Actual Condition PDCA Cycle Records 1 2 3 4 Obstacle parking lot Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. Focus process Target Condition Challenge Actual Condition PDCA Cycle Records Achieve by:_________ 4 4 Obstacle parking lot 3 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Toyota Kata summary Improvements are experiments Creates organization ”muscle memory” for continuous improvements Familiar routines, as you probe through the unknown Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  72. 72. No At Target Condition? Planning Phase Yes Executing Phase Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  73. 73. Rocks !! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  74. 74. Your treasure map to Toyota Kata! http://hakanforss.wordpress.com/tag/toyota-kata/ http://www.slideshare.net/hkanforss/ http://www-personal.umich.edu/~mrother/Homepage.html http://www.lean.org/kata/ http://www.slideshare.net/mike734 http://www.slideshare.net/BillCW3/ Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  75. 75. Q&A Håkan Forss Mail: hakan.forss@avegagroup.se Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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